In addition to offering rapid access to guidance from high-level IT consultants and subject matter experts (SBEs) to assist Wichita, Kansas businesses to resolve discrete IT problems or strategic initiatives, Progent can provide temporary supplemental staffing to deal with more broadly defined services like PC support, network administration, and Call Center response. Temporary staffing makes it possible for organizations to respond to planned or surprise peaks in demand for IT personnel, which may be caused by scenarios like mergers and acquisitions, site relocation, technology migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also fill voids left by the loss of in-house IT personnel because of vacations, health issues, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term supplemental staffing services offer businesses the flexibility to react to increases in requirements for network services without dealing with the costs and hassle associated with identifying and recruiting reliable IT personnel and without the burden of increasing your in-house head count.
Important features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Center Service
- Fast access to proven IT professionals
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your in-house network support team
- Full reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
- Strong relationship with a world-class, full-service resource for IT expertise
Progent's co-managed Help Desk Call Center program is a proven on-going staff augmentation alternative that enables IT groups to divide the responsibilities of Call Center support seamlessly between their in-house network staff and Progent's extensive team of technical support experts. Working as a transparent supplement of your in-house Call Center, Progent's co-managed Call Center service is a collaborative service solution based on by the industry's leading group professional services (PSA) platform for streamlining, service calls, generating tickets, assigning responsibility, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network services for organizations of all sizes throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Wichita, Kansas Organizations
Progent's veteran roster of certified engineers can provide Wichita, Kansas businesses a wide array of remote consulting and debugging services. Practice areas covered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term Staffing Services for Wichita, Kansas Companies
To learn more about Progent's short-term staff augmentation services for Wichita, Kansas businesses, call 800-993-9400 or visit Contact Progent.