Additional Topics of Interest
Microsoft Office Outsourced IT Support
Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.
infrastructure documentation management Consultancy
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it.
Fault Tolerant Internet Connection Support
Progentís Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth experience assisting small businesses to minimize system downtime by providing affordable remote consulting support for disaster recovery/business continuity planning, fault-tolerant network architecture, data backup and restore systems, and transparent system maintenance. Progentís business continuity experts can help you to plan and test a sensible business continuity plan that aligns with your business goals and IT budget. Progentís disaster recovery engineers can help you to design, deploy, and manage resilient technologies such as non-stop Internet connectivity, virtualization, fail-over clustering, load balancing, transparent online backup, and multi-location data centers.
Integration Services for Application Monitoring
Remote continuous network monitoring, proactive alerts, and actionable analytical reporting are crucial to maintaining the proper operation of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of any size can afford a level of network stability that was previously limited to enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions available as economical services created to assist you to detect and resolve a an array of IT network problems before they get big enough to hurt productivity.
SQL Server 2014 Capacity Planning Integration Services
Microsoft SQL Server 2014 includes major improvements in critical areas such as performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works transparently with all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and onsite consulting services including planning, deployment, management, remediation, and application development expertise to help organizations of any size to realize fast return from their SQL Server 2014 deployment.
Remote Consulting for MSCRM
Microsoft CRM helps small businesses nurture positive customer interactions. Integrated Sales and Customer Service components allow in-house staff to share data to help promote selling success and deliver consistent, efficient customer service. Progent can set up the most sensible network infrastructure, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your Bay Area small business with a certified MSCRM professional who can show you how to integrate Microsoft Dynamics CRM with your sales or customer support data.
Progent offers the services of a CRISC-certified risk management expert to assist your company to design and deploy an enterprise risk management strategy based on best practices identified by CRISC and crafted to align with your organization's risk tolerance, business objectives, and IT budget.
Network Engineer for CRISC Risk Identification
Progent's disaster recovery planning and business continuity consultants can show you how to design a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you define a comprehensive disaster recovery plan that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also show you how to create an affordable, non-stop system solution that takes into account reliability issues covering a wide range of network technologies and procedures.
Small Business Subscription for Postini
Email Guard from Postini provides constantly upgraded spam and virus filtering, content filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and support firm. If your organization is too small to purchase for a regular Postini license, you can still get the use of Postiniís Perimeter Manager services via Progentís E-Mail Guard antispam and anti-virus service program. Progentís certified email security consultants can help you devise an email defense plan that incorporates anti-spam and virus defense technologies and policies.
Microsoft Office System Information Technology Outsourcing Firms
Progentís computer outsourcing services for small businesses feature planning Server 2003, .NET, and BackOffice systems, coordinating migrations XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-site repair, fixing stubborn IT problems, and producing a comprehensive security strategy. Progent can show you how to maximize system reliability and performance with zero-downtime configuration, resilient network topology, and proactive server monitoring. Progent also offers project management assistance for major migrations and can help with requirements definition, product inventory, bill of materials development, vendor qualification, purchasing logistics, and professional documentation. Progentís IT outsourcing service also features education for office productivity packages such as Microsoft Office.
NetApp Disaster Recovery Consultants
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with synchronous replication to provide fast, zero data loss disaster recovery (DR) between sites that are up to 185 miles (300km) away from one another. Progent's team of seasoned IT consultants can help you to plan, deploy, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that meets your functional needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by delivering guidance with tasks like assigning shelf IDs, determining aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker, setting up a configuration replication network, and verifying your DR system to show adherence with information assurance standards and government mandates.
VPN Online Troubleshooting
Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company integrate and support Ciscoís security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the flexibility to expand with your growing business needs. Progentís Cisco-qualified network experts support Ciscoís comprehensive line of products targeted at eliminating information pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to integrate Cisco products to achieve safe access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized client access control framework for user certification, permissions, and tracking from a graphical Web interface.