Expanding your telecommuter workforce can have a significant effect on network architecture, security/compliance, and company workflows. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that incorporate at-home workers. Progent can help your Winston-Salem organization to pick the right tools and adhere to leading practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from as-needed expertise for getting you over challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Winston-Salem, North Carolina organizations to with any facet of creating a high-functioning remote work environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A fast, enterprise-wide changeover to a from-home business model, which could be motivated by an epidemic or as a component of a business continuity preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of online IT support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from help requests through ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or edit the status of their current tickets, enter information, and upload screen captures and relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Supplemental Service allows your company to supplement your existing Call Center team by sharing responsibilities for Help Desk support services seamlessly between your regular support personnel and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class IT support to your from-home workers, go to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive work-from-home environment for your Winston-Salem, North Carolina business, phone 1-800-993-9400 or refer to Contact Progent.