Integration Solutions for Cisco Wireless IP Phones
Cisco Security consultingCisco wireless IP phones are industrial-grade Wi-Fi handsets designed for professionals who are mobile within office, campus, warehouse, hospitality, health-care, retail or other environments where IT management requires more control, security and ruggedness than can be easily achieved in BYOD-style communications. The current generation of Cisco wireless IP phones are hardened devices with enhanced security and simplified manageability through tight integration with Cisco Unified Communications Manager. Built-in Bluetooth radios allow users to add Cisco or third-party wireless headsets for hands-free operation to maximize productivity. Support for the 802.11ac Wi-Fi standard improves consistency, range, density, and roaming capabilities.

Critical factors for a successful deployment of Cisco mobile wireless IP phones include a well-engineered network infrastructure with proper placement and configuration of wireless access points (APs) plus careful integration with Cisco Unified Communications Manager (CUCM) or Unified Communications Manager Express (CUCME) for call control. Progent's Cisco-certified CCIE network engineers and Wi-Fi integration consultants can help you successfully design, implement, manage and troubleshoot Cisco wireless IP phone solutions by providing services that include wireless site surveys to analyze usable RF spectrum, determine which types of Cisco access points should be used and where they should be placed. An important deliverable of Progent's wireless site surveys is the production of heatmaps showing your site's coverage plan.

Cisco Wireless VoIP Phone Integration Consultants

Heatmaps help you plan your coverage for wireless IP phones and other Wi-Fi devices

Progent can also help you utilize Session Initiation Protocol (SIP) for call control with Cisco CUCM and Cisco Unified CME management tools. (See SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration expertise.) Progent's Aironet wireless access point consultants and Meraki access point experts can help you deploy and manage APs that support your wireless IP phones. In addition, Progent's Cisco wireless infrastructure consultants can help you configure Cisco access points and wireless LAN controllers to implement advanced Quality of Service (QoS) features such as Call Admission Control (CAC) to optimize your wireless IP phone ecosystem.

Cisco Wireless VoIP Phone Integration Consultants

Advanced features such as Call Admission Control (CAC) for wireless IP phones can be enabled on Cisco APs

Cisco's 8821 and 8821-EX Wireless VoIP IP Phones
Cisco Wireless IP Phone Integration ConsultingCisco's 8821 and 8812-EX Wireless IP Phones provide mobile on-premises workers the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone features a 2.4 inch color display, a durable case rated Mil-SPEC 810G for shock resistance and IP67 for dust and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth 4.0 radio for wireless headsets.

Other features include enhanced encryption support for SHA-1 and SHA-2 signatures, fast and secure roaming (FSR) using 802.11r (Fast Transition) and Cisco Centralized Key Management, automatic certificate renewal on the device with SCEP support, and support for XML-based applications such as push to talk. A USB-to-Ethernet adapter allows you to download WLAN profiles for fast and accurate configuration. The 8821 works with a broad selection of Cisco Aironet and Cisco Meraki indoor and outdoor access points, and SIP call control is supported with Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

The 8821-EX Wireless IP Phone adds ATEX Class 1, Zone 2 and CSA Division 1, Class 22 compliance. This helps prevent sparking during temporary exposure within potentially combustible environments. The 8821-EX also features a case made of industry-standard yellow plastics, which makes it easy to locate the 8821-EX in an emergency.

Cisco's Legacy Wireless IP Phones
Cisco Wireless IP Phone Solutions ConsultingSeveral generations of Cisco wireless IP phones have reached end-of-sales status and may no longer be supported by Cisco. These legacy devices have been superseded by handsets with enhanced features such as bigger screens, improved resistance to shock and harsh environments, advanced Bluetooth radios, stronger encryption, faster roaming, compatibility with a broader selection of Cisco access points, and support for 802.11ac Wi-Fi. Progent offers management and troubleshooting support for legacy Cisco wireless IP phones and can also help you upgrade to current devices, which typically requires modernizing your WLAN ecosystem.

Legacy Cisco wireless IP phones supported by Progent include the Cisco Unified Wireless IP Phone 7925G and the Cisco Unified Wireless IP Phone 7925G-EX. Both these devices offer a more rugged design than earlier models and support Bluetooth 2.0 including Extended Data Rate. The 7925-EX includes ATEX Class 1, Zone 2 and IP64 compliance and is enclosed in a yellow case for easy recognition in the event of an emergency. Progent can also help you maintain or upgrade legacy 7921G model wireless IP phones, for which Cisco has announced end of support.

How Progent Can Help You Build Cisco Wireless IP Phone Solutions
Successful integration of Cisco's wireless IP phones can involve the configuration and fine tuning of many components of your Wi-Fi infrastructure including access points, routers and switches, wireless LAN controllers, and call management software. Updating your wireless VoIP phones often requires firmware updates to Cisco network appliances and software updates to Cisco management tools. Progent's Cisco-certified consultants can provide online and onsite expertise to help your IT team create and manage a Cisco wireless IP phone solution by delivering integration services that range from troubleshooting the configuration of a single IP phone or access point to providing project management outsourcing for updating the Wi-Fi infrastructure of an entire campus.

Progent's certified data security consultants can help you define and configure security policies for your wireless IP phones, access points and other Wi-Fi infrastructure so that your wireless ecosystems complies with your corporate standards, industry requirements, and government regulations.

Typical online consulting services provided by Progent to support Cisco IP phone deployments include:

  • Perform wireless site surveys and identify RF problems and coverage issues
  • Plan Aironet and Meraki access point selection, placement and configuration plan
  • Configure and test Cisco wireless IP phones, routers, switches, APs, and wireless LAN controllers
  • Configure encryption and authentication and resolve security issues
  • Set up centralized management and automatic provisioning for wireless IP devices
  • Review and update Cisco Unified Communications Manager (CUCM) for wireless IP phones support
  • Resolve SSID and registration issues
  • Fix mask issues for Cisco Unity Connection
  • Update DHCP settings
  • Tune QoS configuration including queuing and call control for wireless voice traffic
  • Configure secure seamless roaming including interband roaming
  • Troubleshoot connectivity problems with Bluetooth headsets
  • Identify and resolve multipath problems
  • Resolve coexistence issues with different versions of 802.11x protocols
To find out about Progent's additional consulting and troubleshooting support services for Cisco technology, select a topic: Contact Progent for Consulting Support for Cisco Wireless IP Phone Solutions
To find out more about Progent's consulting services for Cisco wireless VoIP phones, call 1-800-993-9400 or visit Contact Progent.














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CISSP-ISSEP Security Consultant
Boise, Idaho CISSP Certified Security Services

Progent's CISSP-qualified cybersecurity experts can assist organizations of all sizes with any facet of IT security. Progent can create efficient security solutions that protect a small office against advanced malware attacks or Progent can design, configure, and monitor an end-to-end security strategy for hybrid networks that accommodate local, remote, and mobile users sharing network resources distributed across multiple physical datacenters and various clouds.

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Bandwidth Throttling Test Lab Consulting Services
Top Quality Load Aggregation Testing Engineer in San Francisco Bay Area

The Progent Test and Training Lab located at the QTS Internet Data Center is available for testing line-of-business applications, creating efficient migration procedures, evaluating and tuning performance, planning or verifying business continuity solutions, mitigating compatibility issues, and building training systems for the latest products and technologies. For Progent clients without adequate internal resources to assemble effective pilot environments, the lab reduces capital outlay and engineering risk while keeping critical IT initiatives on schedule.

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Sarbane Oxley Compliance Consultant Services
Project Management IT Consulting Redwood City, California

For large businesses, Progent can leverage internal network support staffs by providing extensive background in supporting critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or global enterprise with branches in the Bay Area, Progent can perform as a transparent local supplement of enterprise network management. Progentís enterprise consulting services include company-wide security, remote branch office support, system design, Sarbanes Oxley conformance, project planning, and world-class service for multi-site office environments based on Enterprise Windows 2003. Progent can offer field engineers and specialists to assist with a campus move or office move, or a network designer to help with building or using an Internet Data Center or co-location site.

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Amazon Marketplace Web Service development Coding
Amazon MWS development Integration Firm

Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, vendors can expand their market, reduce their operating costs, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and get to market quickly.

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Lync Server Outsourcing
Computer Consultant Alabama

Lync Server 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop collaboration, as well as IP-based and traditional PSTN voice communication. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines administration through integration with Active Directory. Lync can also reduce expenses by eliminating VoIP equipment and subscription fees, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified unified communications experts can provide online and on-premises support services to help your company to maintain and troubleshoot your current Lync Server 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help you to design and execute an efficient Skype for Business upgrade.

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Consultants for DoubleTake Carbonite Backup
Double-Take Replication Manager Professional in Houston, TX

DoubleTake/Carbonite Software publishes a selection of tools intended to provide small and midsize businesses a variety of cost-effective solutions for replicating and recovering vital applications such as Exchange, Microsoft SQL, RIM Blackberry, and Microsoft SharePoint. Progentís business continuity planning experts have extensive backgrounds incorporating DoubleTake/Carbonite technology into small company information networks to create a high level of fault tolerance and business continuity readiness at a budget-friendly price.

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Fault Tolerant Colo Consultant
Fault Tolerant Data Center Support Los Altos, California

Progent's Data Center consultants can help you identify high availability data centers that meet the specific needs of your company. Fault tolerant Internet Data Centers are especially attractive to small businesses because of their affordability and simplified logistics in comparison to pursuing a do-it-yourself approach. Trying to design an on-site data center that offers even a minimum degree of fault tolerance is too costly for typical small organizations. Progent is ready to help you reap all the benefits of high availability data centers and 24x7 colo sites by providing a full array of engineering and maintenance services.

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Network Health Check Professional
Technology Professional for Network Asset Report Montgomery

Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable and safer AD environment. Both versions also offer the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime.

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Dynamics GP Power BI Support and Integration
Dynamics GP Power BI Computer Engineer in Bay Area

Progentís Microsoft certified experts provide a range of support services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting platform and business management solution built, like all Microsoft accounting solutions, on the scalable and familiar platform of Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting software in the Microsoft Dynamics GP family, provides an affordable tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Dynamics GP is simple to deploy and integrate, and with its segmented approach you are able to license only the functions you currently need, with the option to expand clients and increase functionality when necessary. Progentís Microsoft Dynamics GP/Great Plains Software consulting engineers can help you install, configure and administer Microsoft Dynamics GP/Great Plains 2010 and also earlier versions of Dynamics GP/Great Plains.

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Collocation Specialist
Belmont, CA Worldwide IT Consultant for Colocation

Progentís colocation center support services are designed for companies with hardware located at Internet Data Centers or data center colo hosting facilities and requiring timely on-site assistance at the colo facility plus off-site help from Microsoft and Cisco certified experts. Progent provides a full range of Internet Data Centers and data center and co-location consulting services such as system topology analysis, Windows and UNIX server integration and maintenance, tech support for server and communications networking, development and installation of zero-downtime configurations, architecting and deploying layered security structures, firewall configuration and support, configuring load balancing solutions, and planning fault tolerant server and storage clustering configurations.

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Consulting Services for NetApp MetroCluster Design
MetroCluster Management Specialist

NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with synchronous replication to deliver rapid, zero RPO disaster recovery between datacenters that are as far as 300km apart. Progent's team of veteran IT experts can assist you to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can make sure you follow best practices for configuring your MetroCluster environment by providing help with procedures such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster DR system to show adherence with information assurance standards and government requirements.

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Microsoft Exchange Server 2000 Small Office IT Consultants
Cisco Certified Experts Support and Setup El Paso

Progent's Microsoft-certified professionals have over a decade of background providing unified communications solutions for customers ranging from small businesses to global corporations. Progent offers economical consulting for all versions of Microsoft Exchange Server to enhance email and virus security, configure fault tolerant email environments, and facilitate off-site and mobile email connectivity. Progentís Exchange support services can assist you in designing and executing a move from a legacy SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Exchange 2016 Server. Progent also provides support for Windows 8, Windows 7, and Windows XP clients using Office Outlook and can show you how to configure Microsoft Outlook Web App for all major browsers. For e-mail virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard managed services.

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Microsoft Certified Expert System Center MOM Professional
Award Winning MOM 2007 Online Troubleshooting

Progent provides a selection of IT support packages for small organizations. These information technology outsourcing and network monitoring services are based on the anticipatory problem handling abilities of Operations Manager, a state-of-the-art server and IT support product that tracks the reliability, throughput, and safety of your information system and isolates incipient problems before they can disrupt your network. With Progent's economically priced network service packages, small companies can choose a simple co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package.

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