For small company network systems located throughout the state of Wisconsin, Progent's Microsoft certified engineers can provide phone assistance and remote troubleshooting to fix your network problems quickly and affordably. Progent has acquired enterprise-class expertise, advanced software utilities, and support knowledge bases to troubleshoot and fix computer network problems without the cost and time delays associated with in-person service calls.

If your Wisconsin business is situated beyond the larger metro areas such as Milwaukee, Madison, Green Bay, or Kenosha, your nearby computer network support options may be limited in technical capability, or not available during an emergency. This results in a network environment that is unusable or causing wasted time due to technical problems continuing for too long. Progent’s team of network professionals average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a extensive range of clients. This means you obtain not just the technical competency needed for the task, but an expert with proven methods for applying those skills to deliver efficient network solutions.

Full Range of Security Consulting Services
Progent's , CISSP, CISM, and ISSAP certified security engineers can assist you to perform complete security evaluations, restore operations rapidly from attacks, configure firewalls, set up secure techniques for remote and mobile access, deploy spam filtering and email encryption, and craft a corporate-wide security strategy based on 24x7 automated network monitoring. Progent's ProSight suite of remote security monitoring and management services includes ProSight Active Security Monitoring for behavior-based threat detection and ProSight Enhanced Security Protection for unified endpoint protection.

Examples of Online Support Services Offered by Progent for Cisco Routers
Some of the popular remote Cisco router consulting services available from Progent's certified Cisco experts are setting up domain name, IP addressing, routing maps, NTP, security logon banner and user accounts; setting up iBGP, aggregate routing, static to EIGRP redistribution, and ECN gateways; fixing BGP peering arrangements, routing maps, and BGP peering arrangements; installing current IOS image; validating router failover; troubleshooting VPN problems; creating a network diagram and documenting configuration; plus security and disaster recovery strategy.

Progent is a Microsoft-certified Partner
Because Progent is a Certified Partner for Microsoft, every Progent network consultant has access to the technology and training resources needed to provide the best information technology help available. Progent's network outsourcing, Contact Center, Office 365 integration support, and software development services allow small and midsize business customers to take advantage of the wide range of skills associated with the IT departments of large organizations without the high expense and distraction of building and managing a large in-house support staff.

High-level Project Management Experts
For enterprise project management support, Progent offers access to senior IT professionals with years of experience as technology project managers for application development, business systems implementation, and business process re-engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These high-level project managers offer world-class management expertise to help enterprise customers to adhere to leading practices to ensure that strategic projects are successfully completed on time and on budget.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to assess your organization's ability either to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Cisco IOS Update Support
If you incorporates Cisco appliances, you could be running an old release of Cisco IOS, the network OS used in most Cisco router as well as the latest Cisco switches. Cisco frequently provides updates to IOS to correct bugs, plug security vulnerabilities, or add features. Unfortunately, updating IOS and other Cisco OS platforms can be a challenge, depending on your Cisco device and your network environment. As an example, there could be limitations of local Flash storage that could cause a new OS release to operate improperly. Progent's Cisco CCIE-certified network engineers offer a broad variety of support services related to updating Cisco IOS or any other Cisco software platform such as IOS XR, CallManager or Unified Communications Manager. Progent can run version audits of your router software, recommend sensible upgrades, provision Cisco devices, copy images/, configure and test your new software, optimize throughput, resolve issues, and teach your network support staff how to take advantage of any significant new functions.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer remote or onsite support to assist organizations of all sizes to design, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide in-depth support for all the products, technologies and services that go into building a cohesive Cisco Jabber solution including Cisco network appliances and management tools, Microsoft Office 365 applications, Windows and Mac computers, iOS and Android smartphones, SIP interfaces, WiFi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration ecosystem.

Responsiveness of Progent's TRC for Online Technical Support
Progent's Technical Response Center (TRC) is committed to providing the best quality of remote IT support services possible for both urgent as well as non-critical issues. For urgent issues that affect many users, vital personnel, or a mission-critical application, the TRC will respond in less than an hour. For standard problems, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be generated quickly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you regarding every corrected problem to confirm you are comfortable with the results and willing to close the trouble ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.

Planning and Migration Consulting Support for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 migration consultants can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier version of Microsoft Windows. Remote and onsite evaluation and upgrade services for Windows 10 provided by Progent's consultants include ROI analysis, project coordination, application compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter connectivity, security and compliance, automated provisioning and management, network infrastructure design, Wi-Fi support, business continuity planning, webinar training for IT support staff and end users, and ongoing consulting support.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager, is a unified voice messaging platform that facilitates productive collaboration by offering flexible set of options for retrieving calls and messages within a framework that is easy to implement and manage. Cisco Unity Connection lets you read and manage your voicemail from your email inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and greeting services for small to mid-size businesses (SMBs) and enterprise branch locations with as many as 500 workers. Progent's Cisco-certified CCIE consultants can provide Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your voice messaging deployment continues to deliver significant competitive value.

Talk to a Progent Computer Consultant
To learn how to get in touch with a Progent computer support expert for online or onsite support in , phone 1-800-993-9400 or visit Online Network Help.

© 2002- 2019 Progent Corporation. All rights reserved.

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