For small business networks located anywhere in the state of Wisconsin, Progent's Microsoft qualified technicians can provide remote phone support and troubleshooting to resolve your network systems problems fast and cost effectively. Progent has developed top-notch expertise, advanced software utilities, and support databases to troubleshoot and repair IT problems without the expense and delays normally associated with onsite service calls.

If your Wisconsin organization is located outside of the larger metropolitan areas such as Milwaukee, Madison, Green Bay, or Kenosha, your nearby computer support options may be limited in skills, or not available during a crisis. This can result in a network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís team of field proven network professionals average more than ten years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a diverse range of customers. This means you obtain not only the technical skills needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with efficient network solutions.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with synchronous replication to provide rapid, zero data loss disaster recovery between datacenters that are up to 185 miles (300km) apart. Progent offers the skills of a NetApp MetroCluster consultant who can help your business to plan, deploy, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that meets your technical needs and IT budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster solution by delivering help with tasks like assigning shelf IDs, determining aggregate and plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your DR system to prove adherence with industry standards and regulatory mandates.

Disaster Recovery/Business Continuity Planning Support Services
Progent can provide advanced online consulting for disaster recovery/business continuity planning, validation, and training to assist your company to prepare for potential disasters, reduce service disruption for your essential network functions, eliminate data loss, and comply with examiners' letters and business obligations. Progent's business continuity experts can team with your executive and IT administration staff to provide business impact analysis, identify interdependencies, specify the resources required to operate your business, prioritize crucial network functions and specify allowable restoration times, qualify colocation sites, set up safe offsite connectivity for key employees, implement emergency notification systems and define responsibilities for personnel, write a comprehensive recovery and test plan, and train key people to carry the business continuity plan. Progent's Windows Server 2016 disaster recovery experts can show you how to create a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster tools field-tested in Microsoft's Azure public cloud.

Progent's Consulting Services for SQL Server 2016
Microsoft SQL Server 2016 introduces significant improvements in speed, capacity, data security, uptime, mobile computing integration, and integrated BI. New features include PolyBase for handling SQL and NoSQ databases in one appliance for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consultants can provide remote and on-premises expertise to help organizations of all sizes to design, implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.

Planning and Deployment Support for Meraki Cloud-managed Wireless Access Points
Progent's Cisco Meraki wireless AP experts offer online and on-premises support services to help organizations of any size to plan, install, manage, expand or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to create a seamless ecosystem that delivers identical connectivity, responsiveness, security compliance, ease of management and availability for wired and wireless users regardless of their mobility or computing device. (See Meraki switches consulting and troubleshooting services.)

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help you plan, configure, administer and troubleshoot VMware vSphere-powered virtualization ecosystem for local networks, private and public clouds, or hybrid deployments. Progent's VMware vSphere and vCloud consultants offer world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum uptime, fault tolerance, and disaster recovery.

iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to help you to design, configure, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for quick tasks to help you get past occasional technical roadblocks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or support a resilient, secure and efficient network infrastructure that aligns with your computing model. Progent also offers online or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the strategic value of your information network.

Microsoft Office Access Software Development
Progent's Microsoft Office Access consulting experts offer affordable remote consulting services for all editions of Microsoft Access including Access desktop and Access Web App and offers expert assistance for application development, database migration, performance tuning, BI reporting, and maintenance. Progent also can provide tailored online training for Office Access application development and database management.

Response Time of Progent's TRC for Online Technical Support
Progent's Technical Response Center is dedicated to delivering the highest quality of online network support services available for both urgent and standard issues. For emergency issues that affect multiple workers, key personnel, or a mission-critical application, the Technical Response Center can engage in less than an hour. For non-critical issues, the TRC will in two hours or less. In all cases, your ticket will be generated promptly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will check with you regarding each resolved problem to verify you are comfortable with the resolution and ready to close out the trouble ticket. Find out more details about Progent's TRC Customer Commitment.

Stealth Penetration Testing
Stealth intrusion checking is a key part of any comprehensive IT system security strategy. Progentís security experts can run extensive unannounced penetration security checks without the knowledge of your company's internal IT resources. Stealth penetration testing shows whether current security monitoring tools such as intrusion incident alerts and event log analysis are correctly set up and consistently monitored.

Planning Consulting Support for Windows 10
Progent's Windows Windows 10 planning consultants can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and onsite evaluation and migration services for Microsoft Windows 10 offered by Progent's consultants include ROI analysis, project coordination, application compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile device management, teleworker access, data and identity security, streamlined provisioning and management, network infrastructure design, Wi-Fi support, business continuity planning, custom training for IT support staff and users, and post-migration technical help.

Linux Support and Windows/Linux Integration
If your small business network mixes Linux technology with Windows, Progent can assist you to integrate your servers into an efficient network that permits all your operating systems to coexist peacefully for simpler administration, transparent dataflow, fault tolerance, enhanced performance, and tight security. If you are writing or testing Linux applications on a network that includes Windows-based servers, desktops, and applications, Progent offers full-service outsourcing that frees you to focus on your area of high-value expertise.

Microsoft Windows Server 2012 R2 Integration Support
Progent's Microsoft-certified Windows Server 2012 experts can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test environments and rollout plans, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT support, staff, develop an enterprise-wide security strategy, streamline IT administration, assist with creating applications, and build and validate a disaster recovery/business continuity plan. If your organization is considering migrating from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can help you to assess the benefits of Windows Server 2016 for your environment and design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model.

Upgrade Support for Skype for Business Server
Progent's Microsoft Skype for Business experts can provide remote and onsite expertise for companies of all sizes to evaluate the benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design a local, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Office 365; set up HA solutions; connect Skype for Business with your PSTN gateway; and interface with other communication platforms like Cisco UC. Progent's certified data security experts can help you create and verify a security strategy for your Skype for Business solution that meets government and industry requirements.

Contact a Progent Computer Support Expert
To see how you can access a Progent computer consultant for online or onsite support in , call 1-800-993-9400 or visit Online Network Support.














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