Charlotte Work at Home Employees Solutions Support Partner
Call Desk Augmentation and Outsourcing Consulting Experts
Expanding your remote workforce can have a significant impact on IT infrastructure, security/compliance, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Charlotte organization to pick the right tools and follow leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes teamwork and delivers maximum value. Progent can provide services ranging from on demand guidance for getting you over occasional IT bottlenecks to full project management to help you carry out business-critical tasks.
Progent can help Charlotte, North Caroline companies to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for Telecommuters
A sudden, enterprise-wide transition to a teleworker business model, which could be driven by a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or augment their Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services utilize Progent's extensive network of remote IT support experts along with world-class ticketing and follow-up software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from help requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit their active tickets, enter information, and upload screen captures or attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Support Desk Supplemental Service allows your company to expand your existing Support Desk team by splitting delivery of Help Desk Call Center support transparently between your in-house IT support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a collective support model based on the leading PSA platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For information about how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class technical support to your teleworkers, go to Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Charlotte, North Caroline organization, phone
An index of content::
Senior Network Engineer Employment
Positions Microsoft MCSE
Progent wants to hire full-time, solutions-oriented Microsoft certified consultants with MCSE credentials; Cisco accredited system engineers with Cisco CCDP or CCIE certification; security professionals with CISSP or CISM or comparable security certification; and high-end network design experts with experience in mobile solutions, wireless networking, fault tolerance, workplace recovery, information protection, and server virtualization. Progent also is looking for professionals who can work on Progent's team of help desk support specialists and remote support professionals. In addition, We are hiring experienced managers able to operate effectively in Progent's high-growth, virtual office environment.
Train Mac Office PowerPoint
24x7 Class Mac Office Entourage
Progent can provide one-on-one education designed for individuals who want to broaden their knowledge of the macOS and OS X platform, Apple Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one webinar training for Mac applications.
Professionals virtual application delivery
Windows desktop virtualization Technology Professional
Citrix has developed a comprehensive family of platforms that deliver enterprise-class manageability, expandability, and responsiveness for virtualizing servers and for server-based distribution of virtual Windows desktops and applications. For managing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed Citrix XenServer and Essentials for Hyper-V. Progent's Citrix-certified consultants can assist your company to assess the business advantages of Citrix virtualization products and show you how to design, test, deploy, troubleshoot, and support Citrix virtualization platforms.
Open Now Setup and Support Catalyst Switch Upgrade
Catalyst 2960 Switch Support and Setup
Progent's Cisco-certified CCIE consultants can help organization to set up, manage, upgrade, optimize and troubleshoot Cisco Catalyst switches. Progent can also help you to enhance the security and compliance of Catalyst switches and move efficiently from outdated appliances to modern devices.
24x7 Office Wireless Professionals
Support Ubiquiti WiFi access point
Progent's Wireless Consulting Services offer a fast, affordable way for businesses of any size to deploy, manage and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Windows Server 2012R2 Live Migration Professionals
Windows 2012 R2 Technology Consulting
Progent's certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, create test systems and migration plans, optimize your network for local, multi-location, cloud-based, and partial-cloud datacenters, educate your IT support, team, develop an enterprise-wide security plan, streamline IT administration, help with creating applications, and build and test a disaster recovery/business continuity plan.
ProSight Reporting Infrastructure Monitoring Support
Biggest ProSight Reporting Network Infrastructure Monitoring Support Outsourcing
ProSight Reporting is a growing suite of real-time reporting plug-ins designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
.NET Visual Studio Integration Firm
Integration Firm .NET F#
Progent's application developers have worked for two decades with .NET technologies and the Visual Studio development system and are able to build or update .NET apps rapidly and affordably.
OS X Remote Consulting
24x7 Consultants macOS Troubleshooting
Progent provides national online phone support and troubleshooting services for businesses that operate Apple Mac environments or whose information systems include a mix of macOS and Mac OS X with Microsoft Windows products. Progent's engineers offer Apple macOS and Mac OS X users a variety of services including desktop support, upgrading to the most recent edition of OS X from legacy editions of Apple macOS and Mac OS X, plus help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone and iPad integration and management, or moving to Apple's iCloud. Remote IT help offers maximum leverage for your information technology dollar by preserving client productivity and limiting the hours charged for computer analysis and repair. Advanced remote access utilities and skilled technicians and engineers combine to enable Progent to solve most network problems without squandering time and expense by going to your site. In most of cases your IT issues can be dealt with by telephone or via a combination of phone help and online network analysis. Progent can make available Cisco CCIE network engineers and CISA and CISM certified security specialists to assist with the most challenging network issues.
Cloud Backup Security Onsite Technical Support
24 Hour ProSight Data Protection Services ECHO Consultant
ProSight ECHO Data Protection Services from Progent provide small and medium-sized businesses a low-cost end-to-end solution for cloud backup/disaster recovery. ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises device, or to both. Progent's disaster recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data.
Teleworker Services Specialist
24-7 Telecommuter Integration Setup and Support
Progent has 20 years of background assisting small and medium-size companies to design, deploy, tune, manage, and troubleshoot computer networks that support remote workers.
IT Consultants Android phone integration
Android DNS Online Consulting
Progent's seasoned team of IT consultants and application specialists have years of background delivering online and onsite assistance for organizations of all sizes who want to integrate Android phones and tablets into their information networks so that users can be productive while on the go. Progent offers the range of skills to resolve technical issues that involve numerous manufacturers and that represent a mix of legacy and up-to-date information technology. Progent provides affordable remote expertise to assist you with any stage of designing, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to assist you to resolve especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to help you complete strategic IT projects on time and within budget. Progent can help with local, cloud-based, or hybrid networks and offers expertise with all major operating systems, applications, management utilities and network infrastructure. Progent also can provide specialized group or individual training sessions to help you manage and operate Android phones and tablets to maximize their business value.
Support and Integration Microsoft Exchange 2016 Upgrade Planning
Microsoft Exchange 2016 Upgrade Planning Remote Consulting
Progent can help you in any and all phases of your upgrade to Exchange Server 2016 including planning high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines, databases and logs; configuring hardware load balancing for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Consultant Ryuk ransomware hot line
ransomware data restore Engineers
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to halt the progress of an active ransomware breach. Call 800-462-8800
Microsoft Exchange 2016 installation and Administration
Email Security and Virus Protection Small Business Computer Consulting Companies
Progent's Microsoft-certified professionals average more than a decade of background delivering email support for companies ranging from small offices to large enterprises. Progent provides economical consulting for all versions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email environments, and facilitate remote and mobile email connectivity. Progent's Microsoft Exchange consulting services can assist you in planning and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent also provides support for Windows 10 and Windows 11 clients running Outlook and can help you integrate Outlook Web App (OWA) for popular web browsers. For e-mail virus protection, spam filtering and data data leak protection, Progent offers Email Guard security services.
Urgent Dynamics GP Integration Manager Engineers
Consulting Dynamics GP ODBC
Progent's seasoned solution designers and programmers can assist your business to create enhancements to Microsoft GP/Great Plains that address the special requirement of your organization while retaining the advantages of seamless Windows integration. Progent can also offer help with a variety of development technologies that can be utilized to create integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Engineer SQL Server Reporting Services
FRx Developer Firm
Progent offers remote and onsite consulting to help you with any phase of business intelligence (BI) reporting from debugging or modernizing reports to planning and implementing an advanced business intelligence environment. Progent's management reporting consultants can help your company to support your existing reporting system, help you to upgrade reports and databases from a legacy reporting platform to a current solution, and provide custom remote mentoring to meet your specific needs. Progent's management reporting consultants can provide expertise in all popular business analytics reporting and visualization platforms such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Designer.
Open Now Professionals Microsoft SCOM
Server Monitoring Technical Consultant
Remote continuous monitoring, automated alerts, and periodic analytical reporting are crucial to maintaining the proper operation of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management solutions have advanced so far that businesses of any size can afford a level of protection that was once limited to enterprises. Progent offers several Remote Monitoring and Management options available as economical services designed to help you to identify and fix a an array of IT network issues before they get big enough to disrupt productivity.
CCDP Certified Support ASA Firewalls
Consultant Services Adaptive Security Device Manager
Progent's experienced Cisco IT security consulting professionals provide expert PIX Firewall and ASA Firewall consulting services including infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack protection, and secure access services. Ranging from economical, plug-and-play desktop devices for small and home businesses to modular enterprise-level appliances, Cisco PIX and ASA Firewalls offer advanced protection, high throughput, and excellent availability for network environments of any size. PIX and ASA Firewalls are based on a proven, purpose-built platform, eliminating common OS-specific security gaps.
MCSE Expert Certified Programming Companies SQL 2008 Reporting Services
Microsoft SQL 2008 Reporting Services Integration Firm
Progent's certified SQL Server programmers and database administrators can provide online expertise to help businesses of all sizes to build, administer, and troubleshoot applications based on Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server consultants can provide help with any element of the application life cycle in environments that range from small business or departmental databases to VLDB applications and enterprise-class data warehousing.
IT Consultant Nexus Switch FabricPath
Nexus Switch LISP Remote Support Services
Cisco Nexus switches are engineered to deliver the throughput, expandability, uptime, cloud readiness, density, security and ease of management required to act as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts are available to provide online and onsite consulting expertise to help your IT staff to design an efficient switch topology, set up pilot systems to validate your network design, install and configure Nexus switches, define and enforce effective policies, run security and compliance assessments, set up advanced monitoring and alert systems, fully utilize network resources by means of virtualization technologies, troubleshoot switching and routing issues, maximize system performance, perform capacity planning, and take advantage of the powerful zero-downtime features available for Nexus family of switches. Progent can also help your business to upgrade non-disruptively from outdated Nexus models or Cisco Catalyst switches to up-to-date Nexus switches.
Top Ranked UNIX Professionals
After Hours UNIX Professional
Progent's Sun Solaris family consulting services offer small and mid-size companies and developers help with managing and maintaining Sun Solaris environments that operate with Microsoft-powered technology. Progent offers your business contact with Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise offers you an easy one-stop source to show you how to build and maintain a secure and robust cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft interoperability by integrating MS Windows with major versions of UNIX including Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.
Windows 11 Security IT Consulting
Windows 11 Virtual Desktop Consulting Services
Progent's Windows 11 consultants can provide a variety of services to support Windows 11 including cloud and hybrid solutions, mobile management and synchronization, at-home workforce connectivity, security and compliance, streamlined provisioning, and Call Center support services.
Consultant Postini
Antispam Setup and Support
E-Mail Guard is Progent's economical spam filtering and virus defense managed service that offers small businesses enterprise-quality protection against spam, viruses, DHA attacks, and other types of email-borne assaults on computer networks. E-Mail Guard is based on Postini's Perimeter Manager, a full suite of web-based anti-spam and virus protection services that defuse email assaults before they are able to breach the corporate firewall. Perimeter Manager also lets administrators track and control their e-mail application, regardless of server platform, hardware technology, or geographic location.
Microsoft 365 Word Integration Remote Support Services
Expert Microsoft Certified Office 365 Access Development Support and Help
Progent can assist your business to understand the many subscription plans available with Microsoft 365, formerly called Office 365, and integrate your information network with Microsoft 365 so you derive maximum business value. Progent supports cross-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to build and manage hybrid ecosystems that transparently combine local and cloud-based products and services.
Amazon Marketplace Web Service Outsourced Programming
Amazon Marketplace Web Service Development Group
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can expand their market, lower their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.
MySQL Standard Edition Consult
MySQL WorkBench Designer
Progent offers affordable remote access to an Oracle-certified MySQL DBA or software programmer and can help businesses of all sizes to configure and support MySQL in a reliable network infrastructure that offers high levels of speed, expandability, and protection. Progent also has experience assisting companies migrate databases from Oracle to MySQL.
ransomware preparedness report Professional
ransomware vulnerability evaluation Consultancy
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to block ransomware or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that minimizes your exposure to ransomware and aligns with your company's requirements.
Exchange 2003 Server Upgrade Consultant
24 Hour Microsoft Exchange 2003 Online Support
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Exchange Server 2003 migration strategy that avoids productivity disruption, reduces long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-location migrations, Progent has the experience to complete your project rapidly and affordably. Progent's Microsoft Exchange 2003 support, repair, and consulting services include expertise with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business needs.
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