Enlarging your remote workforce may have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Scottsdale company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns maximum value. Progent can provide services that go from on demand guidance for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can assist Scottsdale, Arizona companies to succeed with any facet of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, security and compliance, data protection solutions, and unified management.

Help Desk Support for Remote Workers
A rapid, company-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of online technical support experts along with world-class ticketing and follow-up software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or edit the status of their current trouble tickets, enter details, and append screen captures and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your business to supplement your current Help Desk Call Center team by splitting responsibilities for Help Desk Call Center support seamlessly between your regular support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the leading PSA tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating reports. To learn how Progent's Call Desk Augmentation Services can help your business to deliver world-class technical support to your telecommuters, go to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Scottsdale, Arizona company, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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    Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to design custom line-of-business programs and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to design reports that let you track your business more thoroughly, transforming uncooked information into valuable understanding of your business.

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    Lync Server 2013 and Android Services

    Microsoft Lync 2013, renamed Skype for Business, allows businesses of any size to create a manageable and secure communications environment that supports the modern BYOD computing style with instant messaging (IM), real-time presence, web conferencing with application sharing, as well as IP-based and PSTN telephony across a broad range of desktop and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and network integrators can help your company to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-resident (with Lync Online) or hybrid topology suitable for your current and long-term plans, implement Lync Server 2013 so as to speed up your return on investment, and deliver live webinar and on-premises training to your IT staff and users. Progent has expertise in critical components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync Server 2013 with popular Office and Office 365 apps including Outlook clients and PowerPoint.

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    Progent's Cisco CCIE wireless network infrastructure experts can provide online or on-premises integration and debugging support to assist you to plan, configure, upgrade, tune, administer and troubleshoot Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also help you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, location and setup of Aironet Wi-Fi APs to work with your unique workplace design, building structure, and expected network traffic.

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    Help and Support Microsoft Windows Server Failover Cluster

    Progent's certified failover clustering consultants can assist you to assess the advantages of utilizing Microsoft Windows Server 2012 clustering to create a powerful high-availability/disaster recovery solution, help your organization to plan and deploy a Windows Server 2012 environment, deliver online and on-premises consulting expertise and engineering support for clusters that include physical servers or virtual ones, and show you how to automate the administration of failover clusters.

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  • Specialist Dynamics GP 2015 Azure Integration
    Expert Microsoft Certified Dynamics GP 2015 Dexterity Contract Development

    Microsoft Dynamics GP 2015 R2 introduces a new architecture that enhances cloud readiness, supports the most popular handheld devices, permits one-time sign-on with Microsoft Azure AD, and tightens security. Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, extends the Web Client, and adds more than 100 enhancements to its library of applications. Progent's Microsoft-certified consultants have the depth and breadth of knowledge and hands-on experience to address the many technical and business issues associated with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will optimize the return on your investment in this powerful platform.

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    Progent's UNIX platform consulting services offer small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience provides you with a convenient single consulting firm to help you build and maintain a secure and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Slackware.

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