Enlarging your remote workforce may have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Scottsdale company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns maximum value. Progent can provide services that go from on demand guidance for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent can assist Scottsdale, Arizona companies to succeed with any facet of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, security and compliance, data protection solutions, and unified management.
Help Desk Support for Remote Workers
A rapid, company-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services utilize Progent's nationwide network of online technical support experts along with world-class ticketing and follow-up software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or edit the status of their current trouble tickets, enter details, and append screen captures and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Supplemental Service enables your business to supplement your current Help Desk Call Center team by splitting responsibilities for Help Desk Call Center support seamlessly between your regular support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the leading PSA tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating reports. To learn how Progent's Call Desk Augmentation Services can help your business to deliver world-class technical support to your telecommuters, go to Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Scottsdale, Arizona company, call 1-800-993-9400 or go to Contact Progent.