Expanding your telecommuter workforce may have a major impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Thousand Oaks company to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide support services that go from as-needed expertise for helping you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Thousand Oaks, California organizations to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, enterprise-wide transition to a from-home workforce, which might be the result of an epidemic or as an element of a disaster recovery plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's extensive team of remote technical support specialists combined with world-class ticketing and follow-up software to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from service requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or update the status of their current trouble tickets, enter details, and upload screen captures or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables your business to supplement your current Support Desk staff by sharing delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support solution based on the leading professional services automation platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class technical support to your at-home employees, go to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Thousand Oaks, California organization, phone 1-800-993-9400 or visit Contact Progent.



An index of content::


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    Progent provides nationwide online help and troubleshooting services for companies that operate Apple Mac environments or whose information systems feature a combination of Apple macOS and Mac OS X with Microsoft Windows products. Progent's experts can provide Apple macOS and Mac OS X clients a variety of services including desktop assistance, migration to the latest edition of OS X from earlier editions of Mac, plus expertise with Apple macOS and Mac OS X application software. Progent can also assist you with iPhone and Apple iPad integration and management, or moving to Apple's iCloud. Remote technical support provides maximum leverage for your information technology budget by extending user productivity and limiting the hours charged for computer analysis and repair. Advanced remote support utilities and experienced technicians and consultants combine to enable Progent to handle the majority of IT issues without wasting time and money by going to your site. In most of situations your network problems can be dealt with by telephone or through a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP certified security professionals to help you with the most difficult system problems.

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    Cisco has developed an extensive product line of routers including routers built to deliver the security, performance, and availability required by customers from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and network uptime. Progent can show you how to select and integrate Cisco routers to build a solid infrastructure for your network and to make it economical to grow as you add new users, start new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS operating system, including the Cisco 800 family of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Series Routers.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience designing, implementing, enhancing and fixing Microsoft SCOM environments and offer organizations of any size expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite technical support to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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    Progent's ProSight family of managed services are intended to offer businesses who maintain small in-house IT administration and support teams with low-cost help from world-class management platforms and consulting expertise. Advantages of Progent's ProSight catalog of managed IT services include predictable network management expenses, smart automation of routine administrative tasks, continual adoption of the latest technology, graceful migration from legacy technology to up-to-date solutions, improved alignment of computer technology with strategic objectives, access to seasoned network experts, and allowing management to focus on business issues instead of fast-evolving information technology.

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    If your company is producing UNIX-based applications in an environment that includes Windows-based processors, desktops, and office applications, Progent can provide full-service information technology outsourcing that frees you to focus on your area of strategic know-how without the continual hassle of managing your business network. By using smart server monitoring and by providing remote and in-person assistance when your company needs it, Progent represents an affordable way for supporting an IT system that provides high availability, protection, and efficiency. Progent's developer assistance offerings include full-service it outsourcing, virtual infrastructure, online and in-person service and repair, 24x7 monitoring services, and Contact Center support.

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    For companies with a combination of Apple Mac and Microsoft Windows computers, there are two popular solutions for running Microsoft Windows-dependent software on a Mac: remote access to a physical Windows computer or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Mac allows you to connect a Mac to a remote Windows-based PC to run Windows programs and access network resources. Microsoft's Virtual PC for Mac simulates Windows on an Apple Mac system so that you can run Windows applications directly. Progent's macOS and Mac OS X technology consultants can help your organization to maintain these products for running Microsoft Windows programs on your Apple Macs and can in addition help your company to evaluate and install third-party products for Microsoft Windows PC emulation.

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    Progent's Microsoft-certified professionals have more than a decade of background delivering messaging support for companies ranging from small businesses to global enterprises. Progent offers economical support for all versions of Microsoft Exchange Server to enhance email and virus security, configure fault tolerant email systems, and implement off-site and mobile email connectivity. Progentís Microsoft Exchange consulting services can help you in planning and carrying out a migration from a legacy SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Exchange 2016 Server. Progent offers integration help for Windows 8, Windows 7, and Windows XP clients using Outlook and can help you integrate Outlook Web App for popular web browsers. For email virus defense, spam blocking and data data leak protection, Progent offers Email Guard security services.

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    Progentís Help Desk Co-management service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading shared professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

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