Expanding your telecommuter workforce may have a major impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Thousand Oaks company to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide support services that go from as-needed expertise for helping you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent can assist Thousand Oaks, California organizations to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, security and compliance, backup/restore solutions, and unified management.
Help Desk Support for Telecommuters
A rapid, enterprise-wide transition to a from-home workforce, which might be the result of an epidemic or as an element of a disaster recovery plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk services leverage Progent's extensive team of remote technical support specialists combined with world-class ticketing and follow-up software to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from service requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or update the status of their current trouble tickets, enter details, and upload screen captures or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Supplemental Service enables your business to supplement your current Support Desk staff by sharing delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support solution based on the leading professional services automation platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class technical support to your at-home employees, go to Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Thousand Oaks, California organization, phone 1-800-993-9400 or visit Contact Progent.