Expanding your telecommuter workforce may have a significant effect on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Charlotte company to select the appropriate tools and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent offers support services ranging from as-needed expertise for getting you past challenging technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Charlotte, North Caroline organizations to with any facet of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, security monitoring, backup/restore solutions, and centralized management.

VoIP Solutions for Teleworkers
Expanding the company PBX system to include teleworkers is critical to maintaining a productive work-at-home solution. A variety of cloud-based IP voice platforms are used by SMBs to server telecommuters. Many larger organizations depend on Cisco's current or older platforms for VoIP solutions. Progent can help organizations of any size to design or tune a telecommuter IP voice service that delivers the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help businesses tune their current Cisco VoIP systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony features to devices such as IP phones, media processing products, VoIP gateways, and multimedia software deployed throughout the network. Unified Communications Manager manages other mixed media services like unified messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM support, refer to CUCM expertise.
  • CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can help you to maintain your existing CallManager environment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, refer to CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients operating beyond the corporate firewall like telecommuters. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN architecture to support these VoIP solutions and deliver as-needed integration and troubleshooting services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive telecommuter environment for your Charlotte, North Caroline organization, phone 1-800-993-9400 or go to Contact Progent.