Southfield Work from Home Employees Connectivity Support
Solution Design, Implementation, Management and Call Center Consultants
Expanding your telecommuter workforce may have a significant impact on network infrastructure, security, and company workflows. Progent has 20 years of background helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Southfield company to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent offers services that go from as-needed expertise for helping you past occasional technical roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent can help Southfield, Michigan organizations to with any aspect of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.
Network Infrastructure for Teleworkers
Integrating the network infrastructure required to support a remote workforce can be particularly complex if you must manage a mix of worker-owned hardware such as desktop computers and laptops, routers, and Wi-Fi appliances from different manufacturers and with a variety of OS software and firmware releases. Progent's background delivering online support for both legacy as well as current technologies in virtual office venues enables you to make efficient use of your available infrastructure and provides you with fast access to top-tire consultants for implement essential updates. Services offered by Progent to help you to create a productive telecommuting ecosystem include:
- Virtual Private Network (VPN) technology allows you to establish a safe tunnel for authenticated remote employees to use IT assets situated at your corporate data center or in a public cloud. Progent can assist you to deploy and manage VPN connections between your at-home workforce and your key IT resources by providing online VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can help your telecommuters to utilize Cisco's popular AnyConnect client software for safe VPN connections for a wide selection of devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow a teleworker to see and use a remote computer's desktop. This technology provides network managers significant control over the computing environment of telecommuters and ensures remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent offers expert online support for configuring routers from a range of manufacturers. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting the whole family and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can create throughput and security problems. Progent can help you to resolve these issues by providing services that include Cisco Aironet integration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti wireless AP setup assistance.
- Internet access solutions affect the performance and availability of connections between telecommuters and the corporate network. Mission-critical processes may require redundant Internet connections in case the primary connection fails. Progent can provide expertise for selecting ISPs, selecting appropriate service packages, and integrating fault-tolerant Internet access. Refer to Internet connectivity solutions.
IP Voice Integration for Teleworkers
Expanding the business phone environment to accommodate teleworkers is critical to maintaining a productive work-at-home solution. A variety of cloud-based VoIP products are used by small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's current or legacy products for VoIP solutions. Progent can assist organizations of all sizes to design or tune a telecommuter IP voice service that delivers the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations tune their existing Cisco VoIP systems to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media software deployed across the network. CUCM manages other combined media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's CUCM expertise, refer to Cisco Unified Communications Manager consulting services.
- Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can help your company to maintain your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager consulting.
- Cisco IP Gateways provide connectivity with public telephony networks and with clients working beyond the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network infrastructure to support these solutions and provide on-demand configuration and troubleshooting expertise.
Video Conferencing for Telecommuters
A wide selection of video conferencing products from leading technology companies enable online meetings, video and voice conferencing, chat sessions, and screen sharing for both local users and telecommuters. Many companies utilize multiple conferencing products to meet the needs of their different partners and customers. Progent can help your organization to manage your current voice/video conferencing environment and optimize the engagement of your remote employees.
- Skype for Business is Microsoft's leading communications product that enables real-time presence, IM, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video phone app for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 concurrent users for video sessions. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex and for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and information with features that include video calling, persistent threaded chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and assist you to optimize your WAN architecture to host them.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful environment of applications that create a consistent user experience for sharing information across a corporate network and on a broad range of endpoint devices. Progent has delivered remote consulting support for SharePoint and Exchange since their original releases and can assist businesses to deploy these flagship collaboration platforms to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously branded Azure Active Directory) for supporting its complete range of features. To learn more about Progent's consulting services for Microsoft Teams, visit solution design and configuration expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web entities to allow collaboration and knowledge delivery by providing policy-based delivery of content, business processes, and utilities for looking through company-wide information silos. SharePoint enables you to create secure portals that allows at-home workers to view and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts. For details about Progent's SharePoint support services, see SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, see planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to OneDrive, and co-workers can share them safely via a browser. Included with Microsoft 365, OneDrive allows at-home employees to jointly author files. Edits made offline are uploaded when you go back online. For details about Progent's consulting services for Microsoft OneDrive, visit Microsoft Onedrive configuration consulting.
Public Cloud Integration for Teleworkers
Progent offers affordable remote support for enabling organizations to build, manage and troubleshoot integrated hybrid network architectures that combine internal data centers, telecommuters, branches, and public cloud services. Progent can provide top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve problems with public cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a leading platform for public cloud software and services that enables you to utilize infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Azure offers more than 100 cloud-based services including the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and design data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to establish protected access to Azure services for at-home workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To learn about Progent's expertise for Azure, see Microsoft Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity applications and cloud-based services offered on a subscription basis. Microsoft apps and cloud services are provided in a variety of plans intended for customers ranging from students and households to large enterprises. Progent can provide quick and easy remote access to consultants knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help you to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your remote workers to achieve top business value. For information about Progent's consulting services for Microsoft 365, refer to Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of lower costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has designed Exchange Online to run transparently with on-premises deployments of Exchange, allowing customers to create hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide as-needed help to get you past tough IT bottlenecks and can also provide end-to-end project management outsourcing to ensure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online deployment. For information Progent's support services for Exchange Online, see Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's biggest source of cloud-based services. Progent offers rapid and affordable online contact with cloud connectivity experts who can help your business to plan, implement, manage, and debug hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to create a high-uptime network architecture to make sure your users have a productive computing experience whether they are working from your headquarters, a remote branch, at home, or on the road. To find out about Progent's expertise for Amazon AWS, go to Amazon AWS integration expertise.
Google Cloud Platform is a popular collection of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your current IT resources with the Google Cloud Platform, and Progent's DBA experts can help you make your key apps cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent can assist your business to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage system with Google Cloud Storage, and streamline identity control for telecommuters with GCP Cloud Identity. Progent can also assist your organization to utilize GCP's unified management tools to administer and monitor your GCP ecosystem. To learn, see Google Cloud Platform integration expertise.
Help Desk Support for Teleworkers
A fast, company-wide changeover to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services allow organizations to outsource or expand their Call Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Support Desk support services utilize Progent's nationwide network of online technical support experts along with world-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or edit the status of their current trouble tickets, enter details, and upload screenshots and attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Supplemental Service allows your business to augment your existing Help Desk organization by sharing responsibilities for Help Desk Call Center support seamlessly between your regular support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support solution utilizing the number one professional services automation platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class IT support to your telecommuters, refer to Progent's Support Desk augmentation Services.
Security and Compliance for At-Home Workers
Work-from-Home employees typically utilize their personal devices and often operate in an unsecured physical space. This situation increases their susceptibility to cyber attacks and calls for judicious deployment of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive end-user training, and the creation of security policies built on best practices. Progent's seasoned roster of IT security support consultants can assist your business to plan, implement and manage a compliant cybersecurity solution that protects critical information resources in networks that include remote workers.
Firewalls allow you to build a network environment that can be securely accessed by local users as well as by at-home workers, mobile users, vendors, customers, and the public. Next-generation firewall appliances allow you to configure and control appropriate access rights to various classes of users and to expand your network and modify your security as your company evolves and as cyber threats become more complex. Progent works with both new and legacy security devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support expertise, go to firewall support services.
Remote Endpoint Security Monitoring makes it possible to track the disparate computers utilized by remote workers and either block or spot and respond to the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to identify zero-day threats at inception. When a cyberattack is spotted, ProSight ASM instantly isolates the targeted endpoint device from the network to quarantine the malware. Since the ProSight ASM software agent is autonomous, endpoints remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, refer to remote endpoint monitoring for remote workers.
Progent's Duo MFA Services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify your identity on a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be used as this added form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. To find out more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for remote workers.
Security Audits can assess the vulnerability of your information system to all classes of external and internal security attacks for a network that incorporates teleworkers. Progent can run online, automated security analysis scanning for quickly and economically detecting a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be managed by security experts with top credentials such as CISA, CISSP, and GIAC, can assist your company to audit your procedures and governance policies and review your WAN infrastructure to allow you to design top-level protection for your remote workers.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your work-from-home connectivity solution as well as your internal and perimeter networks to help you find, prioritize, fix, and confirm cybersecurity weaknesses before threat actors can take advantage of them. Progent can help you to use NodeZero to carry out comprehensive pentests of your perimeter and your internal network in order to determine your current security posture. Progent can also help you to strengthen your network security and can assist you to design and deploy a cohesive cybersecurity strategy that simplifies management and delivers optimum cyber defense for on-premises, cloud-based, at-home, and perimeter IT assets. To find out more information about Progent's vulnerability assessment solutions powered by on NodeZero's pentest platform, visit Consulting Services for NodeZero's PEN Test Products.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about key areas to concentrate on for securing a network that incorporates work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection covers saving and restoring critical information so as to prevent data loss and minimize restoration time and effort in case of storage failures due to equipment issues, software hiccups, operator error, cyber attack, or any other reason. Reliable data protection solutions can be especially challenging to architect and manage in hybrid networks that combine in-house data centers, public clouds, and at-home workers.
- Backup/Recovery solutions for teleworkers must address multiple kinds of user-owned endpoints. Progent offers fast online access to consultants knowledgeable about a broad range of products for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, tablets and handhelds. Popular backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread throughout a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and features fine-grained recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) strategies often anticipate scenarios that call for a temporary switch to an at-home workforce. Progent's expert disaster recovery preparedness experts and business continuity specialists can help you to create, document and validate a DR/BC strategy that addresses the logistics of moving to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a unified environment for protecting corporate information by controlling local, mobile, and at-home endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Managed endpoint devices can be user owned or company owned. IT admins managing the endpoint computers of teleworkers can utilize Intune to provision and validate apps on managed devices, push patches and certificates, configure policies for accessing data and networks, manage passwords, establish VPN connections, determine how teleworkers share information, establish threat defense, ensure security compliance, and wipe corporate data from lost, stolen or deactivated devices. Microsoft Intune can be used with Apple iOS, Android, Windows, and macOS/OS X devices. For details about Intune and to find out how Progent can help you to use this platform to manage the endpoint devices of your telecommuters, refer to Intune remote device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that helps network administrators to keep off-premises endpoints current and protected. Workspace ONE uses VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment via a perpetual license. Key features of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all categories of devices, aggregated management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based services. To learn about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote device management consultants.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home environment for your Southfield, Michigan business, call
An index of content::
Engineer Redhat Linux
Slackware Linux Engineer
If your company is producing Linux-based applications on a network that has Windows-based processors, PCs, and office applications, Progent offers full-service IT outsourcing that allows you to focus on your area of strategic know-how without the constant distraction of managing your company information system. By using automated network monitoring and by delivering online and in-person support when your company needs it, Progent offers an economical alternative for maintaining an IT network that features excellent reliability, protection, and performance. Progent's UNIX/Linux developer assistance offerings include full-service network support outsourcing, virtual server infrastructure, remote and on-premises support and troubleshooting, network monitoring, and Contact Center support.
wireless IP phones and Aironet APs Network Consultant
wireless VoIP phone integration Setup and Support
Cisco's wireless VoIP phones are industrial-grade wireless handsets designed for professionals who are on the move within campus, hospitality, health-care or other venues where management wants user endpoints that provide more control, data security and ruggedness than is achievable with the BYOD style of mobile communications. Integration of Cisco's wireless VoIP phones usually demands that you set up and fine tune many components of your Wi-Fi infrastructure such as wireless access points, switches, wireless LAN controllers, and management tools. Progent's certified consultants offer online and on-premises support to help your organization build and administer a Cisco wireless VoIP phone solution by providing integration services that can range from troubleshooting the set up of a wireless IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.
Virtual Service Desk Remote Troubleshooting
Call Center Sharing Network Consultant
Progent's Co-managed Help Desk service makes it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Remote Support Services Fortinet 200 Series Firewalls
Fortinet 6000 Series Firewalls Help and Support
Fortinet next-generation firewalls are leaders in delivering best-in-class performance for SSL/TLS inspection. Progent's Fortinet firewall experts can help your business to configure your Fortinet security appliances to protect all your IT resources at the network edge, within the data center, at branch locations, and at the cloud edge.
Services Documentation Information Technology Consulting
Tracking Service Costs Integration
Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by each staff member to every client. The discipline of detailing and organizing support activity allows more effective service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
24 Hour Meraki MR34 Access Point Consultant
Meraki MR45 Access Point Computer Consulting
Progent's Meraki Wi-Fi AP consultants provide online and on-premises support to assist businesses of all sizes to plan, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based wireless infrastructure for environments that range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology including Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive network infrastructure that provides identical access, responsiveness, security compliance, ease of management and availability for wired and wireless users regardless of their mobility or device.
Remote Exchange 2016 Data Loss Prevention Professional
Exchange 2016 Configuration Support and Integration
Progent can help your business in all phases of your migration to Microsoft Exchange 2016 including designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; determining storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing for fault-tolerant client access services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Video IP Phones On-site Support
SRST Integration Services
Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
NinjaOne RMM and Progent Network Operations Center Network Engineer
Network Consultant NinjaOne and Progent NOC Server Management
A cornerstone of Progent's NOC is its powerful integration of NinjaOne RMM, a cutting-edge RMM solution which facilitates automated alerting and rapid incident response.
ProSight Infrastructure Monitoring Consultant Services
Network Troubleshooting Remote Support
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks.
Windows 11 Consulting Services
Microsoft Windows 11 Configuration Manager Specialists
Progent's Windows 11 consultants offer a range of services to support Windows 11 such as cloud and hybrid integration, mobile management and synchronization, teleworker access, security and compliance, streamlined deployment, and Help Desk Call Center support.
CCNP Certified Consulting Services Meraki Wave 2 Wi-Fi Access Point
Meraki WiFi 6 Access Point Upgrade Configuration
Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco devices for centralized management.
Microsoft Exchange Support and Help
Consulting Microsoft Exchange 2007
Progent's expert consultants can help you design and implement a smooth in-place Exchange Server 2007 upgrade plan that avoids productivity downtime, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-site migrations, Progent offers the background to complete your project quickly and affordably. Progent's Exchange 2007 support, troubleshooting, and design offerings include assistance with the integration of third-party add-ons to Exchange 2007 Server that are best aligned to your business needs.
Consultant Extended Service Desk
Co-managed Heldesk Computer Engineer
Progent's Co-managed Call Center service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the top shared professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
24-7 MOM Example Application
Microsoft Operations Manager Case Studies
Before Progent's MOM-based solution, system issues were handled reactively, after workers were impacted by them. With the help of proactive, automated alerts and trend analyses sent by Microsoft Operations Manager, Progent is now able to fix network troubles before they becomes critical enough to impact network uptime. Because of MOM, Progent can resolve looming problems before clients suspect that the problems exist. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to deliver small company networks enterprise-class availability, security and performance.
Telecommute Job Compensation for Cisco Engineers
Compensation for Cisco Consultants Jobs Available
Progent's compensation model is based on contribution, so just like working as a freelance consultant, your income is directly driven by your work effort. Some Progent consultants stress quality of life and elect to work at an easy pace, using our self-determined calendar to pursue personal enthusiasms like hiking, car racing, skiing, surfing, vacations, or spending free time with family and acquaintances. Others use the opportunity to earn big dollars via hard work and extended days. Progent completely supports both sides of the spectrum and everything in between.
Cisco and Microsoft Remote Branch Office Information Technology Consulting
Colocation Help and Support
For corporations with branches in California or any area served by Progent's engineers, Progent's Microsoft-Certified IT support professionals and certified Cisco system specialists offer a range of network support services such as project management, SOX compliance, site relocations, enterprise security, network design, local or remote emergency support, and troubleshooting for colocation hosting facilities. A Progent IT consultant can help you design a multi-site information system that makes efficient use of co-location services and Internet hosting sites. Progent's Microsoft Certified consultants can help major enterprises design, integrate and maintain major rollouts of updated releases of Microsoft products including Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP experts can help you configure Cisco technology for connection solutions that combine basic, high-performance, integrated, and wireless networking.
VMware Data Recovery Engineers
Backup Technology Professional
Progent can provide affordable remote access to consultants skilled in a wide array of utilities and services that deliver solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and desktops as well as laptops and smartphones. Progent can provide help for all major backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and FLARs. Progent can assist your company to install, upgrade, or maintain backup systems for a range of environments such as local, remote, cloud, or hybrid.
Dynamics GP 2015 Azure Entra Consulting
Engineer Dynamics GP 2015 R2 Integration
Microsoft Dynamics GP 2015 R2 introduces a new architecture that enhances cloud integration, works with the most popular handheld devices, allows single login with Azure Active Directory, and tightens security and compliance. Microsoft Dynamics 2015 R2 also simplifies management reporting, includes new Workflows, expands the Web Client, and adds over 100 improvements to various applications. Progent's team of Microsoft-certified consultants offer the broad knowledge and hands-on experience to address the critical technical and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will optimize the business value of your investment in this powerful product.
Shared Support Desk Economics IT Services
Virtual Help Desk Costs Network Consultant
Progent's Help Desk outsourcing and co-sourcing service programs allow organizations to cut costs, increase productivity, and respond quickly to sudden changes in economic environments.
FaceTime Training
Adobe After Effects Learning
Progent's Apple Mac experts can promote the creative aspect of Mac environments by offering consulting services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Top System Center 2016 Configuration Manager Consultants
24x7 Troubleshooting System Center 2016 Service Manager
System Center 2016 provides major enhancements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team offers advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
Repair Installation Cisco Cloud Network Management
DNA Center Management Networking Firm
Progent's Cisco-Premier network engineers can help you to run Cisco's management utilities alongside a selection of powerful third-party products to create a complete network management strategy to keep your environment running smoothly, conserve limited resources, guard your data, recover quickly from device failure or deliberate assaults, and enable you to add or reassign network resources intelligently and economically as your business grows.
24x7x365 ransomware business recovery Consultants
Spora ransomware recovery Consultants
Progent's ransomware consultants can assist you to evaluate your ransomware defenses, monitor and guard your network, assist with settlement negotiations with a threat actor, and restore an information system victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
IT Outsourcing Outsourcing Firm
Network Support Consultants Work at Home Integration
Progent applies no initialization fee and asks no retainer for services delivered during normal working hours. Progent's small granularity does away with big invoices for fast fixes so you will not be tempted to permit less critical problems to fester. .
Exchange 2003 Server Upgrade Technical Support
Biggest Microsoft Exchange 2003 Upgrade Computer Consultant
Progent's expert support team can help you design and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids network disruption, simplifies ongoing support requirements, and makes your Exchange 2003 Server easy to manage. For complicated multiple server or multi-site migrations, Progent offers the experience to finish your project quickly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.
Juniper Junos CLI Cybersecurity Firms
Juniper Junos Network and Security Manager Technical Support Services
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Microsoft 365 SharePoint Online Integration Support and Help
Office 365 Outlook Integration Support and Integration
Progent can assist your business to understand the wealth of subscription options offered with Microsoft 365, previously called Office 365, and configure your network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and maintain hybrid networks that transparently integrate local and cloud-based resources.
Microsoft Mail IT Outsourcing Companies
Microsoft Exchange 2019 Technical Support Companies
Progent's Microsoft-certified consultants have 20 years of background providing e-mail and unified email/telephony solutions for companies. Progent offers economical Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, achieve high availability email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange consulting and support offerings can aid you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Exchange Server 2010.
NodeZero Cybersecurity Pen Testing Security Group
Security Consultant NodeZero Security Penetration Testing
Progent's certified security consultants can run NodeZero-based PEN tests to verify your security monitoring and protection tools and policies are properly configured and effective.
Intrusion Detection Barracuda Networks Email protection
Largest Barracuda Networks Email protection Firewall Configuration
Barracuda's affordable CloudGen Firewall appliances combine web filtering, remote access, SSL tunnel VPN, secure SD-WAN, and modern Zero-Trust support along with centrally managed and monitored services encompassing your whole enterprise including on-premises, public cloud, and hybrid network architectures. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Progent can deliver the skill to be your one-stop resource for network support, administration, training, and security consulting.
Microsoft Teams certificate management Consultancy
Engineer Microsoft Teams AAD Connect
File summary_Microsoft-Teams-Consulting-Experts.asp does not exist
Cisco VoIP Phones and Contact Center Computer Consulting
Cisco Certified Experts 8800 Series IP Phone Professionals
Progent's Cisco CCIE-certified network infrastructure consultants offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
Jabber Integration
Top Quality Specialist Jabber and Webex
Progent's Jabber consultants can provide online or on-premises support to assist organizations of all sizes to plan, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for all the products, technologies and services that go into creating an end-to-end Jabber solution including Cisco network devices and management tools, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP trunking, WiFi systems, cyber security, cloud computing, telepresence systems, PBX systems, business continuity, and other pieces of a cohesive collaboration ecosystem.
Exchange 2019 Planning Support and Setup
Biggest MCSE Expert Certified Exchange 2019 MCDB Cache Online Support Services
Progent can assist you in any phase of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 as a host for Exchange; designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V; configuring HLB; building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.
MSP360 Server Backup Computer Consultants
Largest MSP360 Exchange Mailbox Backup Network Consultants
Progent's data protection experts can assist you to create, implement and manage a backup solution based on MSP360 Backup software to protect your assets residing on any leading public cloud. Progent can provide monitoring and remote management to prevent data loss resulting from user mistakes, computer error, malicious insiders, and external assaults like ransomware.
Online Troubleshooting Microsoft 365 Outlook Integration
Office 365 Integration Information Technology Consulting
Progent can assist you to understand the wealth of subscription plans available with Microsoft 365, previously called Office 365, and configure your information network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux technology. Progent can also assist your business to build and manage hybrid solutions that seamlessly integrate on-premises and cloud products and services.
After Hours Remote Desktop Services
Repairing Remote PC and Smartphone
Progent's remote access and wireless synchronization experts can help you to plan and deploy connectivity solutions for remote desktops, laptops, and smartphones so they integrate tightly with your information network, allowing your business to optimize the efficiency of your off-site workers.
Expert Microsoft Certified Computer Outsourcing Desktop
Microsoft and Apple Mac Desktop Security Consulting Firm
Progent can provide a wide array of economical remote and onsite support services to assist your business to configure, administer, and debug workstations and handhelds powered by Microsoft Windows, Apple macOS/OS X, iOS, Google Android, or Linux.
Outlook Web Access, OWA Systems Support
System Support Email and Telephony Integration
Progent's Microsoft-certified experts have 20 years of background providing e-mail and unified email/telephony solutions for businesses. Progent provides economical Microsoft Exchange 2007 Server support services to strengthen email security and virus defense, provide fault tolerant email, and facilitate remote and mobile email connectivity. Progent's Microsoft Exchange consulting and support offerings can aid you in planning and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT server or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Windows Server 2008 Hyper-VI Technical Consultant
Windows Server 2008 R2 Integration Support
Windows Server 2008 represents a major advance in making IT systems more protected and fault tolerant, easier to virtualize and administer, faster, and able to offer a better platform for web hosting and development. Progent can help your business benefit fully from the improvements built into Windows Server 2008 by delivering Microsoft-certified consulting, tech support, education, staffing, monitoring, and security engineering expertise.
Firewall Support ISSAP
Firewall Configuration ISSAP
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status as a result of thorough testing and significant work with information security architecture. ISSAP consultants possess in-depth knowledge of access control systems and methodologies, telecommunications and network security, cryptography, needs evaluation, BCP and disaster recovery, and physical security. Progent's ISSAP-certified security consultants can assist your company with all phases of secure network architecture.
Specialists Windows Server 2019 Security and Compliance
On-site Support Windows Server 2019 and SCOM
Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid model. Windows Server 2019 offers major improvements in capacity, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and Linux support.
Power BI Coder
Urgent Power BI Management Development Group
Progent's Power BI consultants can help your business to plan, deploy, maintain, update or debug your Power BI environment. Progent's database experts can help you to prepare your source data for Power BI visualizations. Progent can assist you implement and manage a local, cloud, or hybrid architecture for Power BI.
Select Topic: