Addison Teleworkers Solutions Support Partner
Help Desk Call Center Solutions Consulting Services
Expanding your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has 20 years of experience helping SMBs to plan, configure, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Addison company to select the appropriate tools and follow best practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services ranging from as-needed expertise for getting you over occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Addison, Texas companies to succeed with any facet of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for Teleworkers
A rapid, organization-wide transition to a teleworker business model, which might be motivated by a pandemic or as part of a disaster recovery process, can overwhelm even a high-performing internal Call Center. Progent's Help Desk Call Center services allow organizations to outsource or augment their Call Desk with Progent's online Technical Response Center team.
- Progent's Standard Help Desk services leverage Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and tracking technology to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or update the status of their active trouble tickets, add information, and upload screenshots or relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Supplemental Service enables your business to supplement your current Call Desk staff by sharing responsibilities for Help Desk services transparently between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Call Desk service uses a collective support model utilizing the leading PSA platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class IT support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient telecommuter solution for your Addison, Texas business, call
An index of content::
Dynamics GP Power BI Remote Support
Microsoft Expert Dynamics GP/Great Plains Features Remote Support
Microsoft Dynamics GP/Great Plains 2010 software is a comprehensive business management solution that integrates data and processes across your company, interfaces easily with other solutions, and brings together employees, clients and suppliers regardless of time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver capability for accounting, management reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can help you set up and maintain a reliable, secure computer and network infrastructure to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your company exploit the full power of Dynamics GP 2010.
Top Quality DoubleTake Carbonite Software Technical Support
Double-Take Software On-site Support
DoubleTake/Carbonite Software publishes a selection of products designed to provide small and midsize companies a variety of affordable solutions for backing up and recovering vital applications including Microsoft Exchange, Microsoft SQL, RIM Blackberry, and SharePoint. Progent's business continuity planning experts have in-depth backgrounds integrating DoubleTake/Carbonite technology into small company information systems to achieve a high state of fault tolerance and disaster recovery readiness at an affordable cost.
Cisco CCIE Remote Small Business Network Consulting Company
24-Hour Online Cisco Certified CCIE Setup Service
Progent offers fast online support from Cisco CCIE network infrastructure consultants. Progent's CCIE engineers can link to your environment via powerful remote support utilities to deliver fast and economical analysis and repair of critical network infrastructure issues.
High Availability Online Troubleshooting
Network Engineer VMM Self-Service Portal
Progent can help businesses of all sizes to follow leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; plan, deploy, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist you to migrate from a legacy release of SCVMM or from another management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM 2012 ecosystem so you get maximum return on investment.
Home Based Microsoft Consultants Contract Job
Job Openings Benefits for Certified
Our compensation model is based on contribution, so similar to working as a freelance contractor, your income is directly tied to your work effort. Some of our consultants focus on quality of life and elect to consult at a more relaxed pace, utilizing our flexible schedule to follow personal pursuits such as mountain biking, car racing, snow boarding, surfing, vacations, or spending private time with relatives and acquaintances. Other consultants take advantage of the chance to make big dollars through hard effort and extended days. Progent fully encourages either side of the spectrum plus everything in the middle.
Microsoft Office 2000 PC Consulting
24 Hour Microsoft Consulting Group
Progent's IT outsourcing services for small businesses include designing 2003 Server, .NET, and BackOffice systems, managing migrations XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and in-person repair, fixing stubborn integration problems, and producing a comprehensive security strategy. Progent can help you maximize network availability and throughput with fault-tolerant technologies, resilient network architecture, and proactive server monitoring. Progent also provides special project help for large-scale upgrades and can assist with requirements assessment, product inventory, BOM development, sourcing qualification, purchasing logistics, and full documentation. Progent's IT outsourcing service also features education for office productivity software such as Microsoft Office.
Professionals VirtualPC for macOS
24-Hour Windows Desktop Simulation on Apple Mac Setup and Support
For companies with a mix of Mac and Windows computers, there are two basic alternatives for using Microsoft Windows-only applications on a Mac: remote access to a physical Windows computer or local emulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to attach an Apple Mac to a networked Microsoft Windows-based PC to use Windows software and access system resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac system so that you are able to use Microsoft Windows applications directly. Progent's macOS and Mac OS X technology consultants can assist your organization to manage these solutions for running Windows applications on your Apple Macs and can also help your organization to evaluate and configure third-party products for Microsoft Windows platform emulation.
On-site Support VirtualPC for Mac
Windows PC Simulation on Apple macOS Online Technical Support
For companies with a combination of Apple Mac and Microsoft Windows desktops, there exist two popular solutions for running Microsoft Windows-only applications on macOS or OS X: an external connection to an actual Windows PC or local emulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to connect an Apple Mac to a remote Microsoft Windows-powered computer to run Windows software and access network resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on a Mac computer so you are able to use Microsoft Windows programs directly. Progent's macOS and Mac OS X technology support experts can assist your company to manage these solutions for running Windows programs on your Macs and can also help your company to assess and install third-party solutions for Windows PC simulation.
Emergency Two-factor Authentication (2FA) Technical Support Services
Top Quality Duo MFA and Single Sign-on (SSO) Remote Troubleshooting
Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices.
24/7 Meraki MR20 Access Point Outsourcing
Meraki Wi-Fi AP Technical Support
Progent's Cisco Meraki Wi-Fi access point consultants provide remote and on-premises support services to help businesses of any size to design, install, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to configure and manage Cisco's Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco products including switches, routers and firewalls to create a seamless network infrastructure that provides identical connectivity, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi clients regardless of their mobility or computing device.
24x7 Exchange Server 2003 Upgrade Engineer
Microsoft Exchange 2003 Support and Integration
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 migration plan that avoids productivity downtime, simplifies long-term support demands, and makes your Exchange 2003 Server easy to manage. For complex multi-server or multi-site migrations, Progent has the experience to finish your project quickly and affordably. Progent's Exchange Server 2003 help, repair, and consulting services include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are in keeping with your business goals.
Open Positions Home Based Microsoft Consultant
Compensation for Microsoft Consultant Job
Progent's compensation structure is built on contribution, so just like being a freelance consultant, your income is entirely tied to your work effort. Certain of our consultants focus on quality of life and choose to consult at a more relaxed pace, utilizing our self-determined calendar to pursue individual pursuits like mountain biking, motorcycle racing, snow boarding, fishing, vacations, or sharing free time with relatives and friends. Other consultants use the chance to make major bucks through hard work and long hours. Progent fully encourages either end of the spectrum plus any point in between.
VMware vCloud Director vCD Technology Professional
VMware VCDX certified Professionals
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Engineer Exchange and Apple Mac
Microsoft Exchange and Entourage Configuration
Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft premier consultants can show you how to install Microsoft Entourage and Exchange so your Mac users are able to collaborate with colleagues who use Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac systems can coexist, enabling Mac users to get and transmit email, search the GAL, import addresses, sync up calendars, and invite fellow workers to meetings via your Microsoft Exchange account. Progent will make sure that your Exchange Server is properly set up and that LDAP and Outlook Web Access are enabled. Progent also can provide specialized onsite Entourage training.
Infor SyteLine CloudSuite Customer Service Engineers
Infor SyteLine CloudSuite Planning and Scheduling Consultancy
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than 25 years of experience assisting manufacturing and service companies to manage complicated supply chains and improve the efficiency of key business processes in order to get products to market quickly and adhere to customer commitments consistently. Progent can provide the skills of an ERP specialist with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite consulting that spans from occasional advice to comprehensive solution design and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, technical support, data conversion, Excel and SQL integration, disaster recovery planning, and database administration.
Mac Remote Consulting Services
OS X Remote Services
Progent offers national remote phone support and troubleshooting services for businesses who operate Apple Mac networks or whose information systems feature a combination of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's engineers can provide macOS and Mac OS X users a range of services including desktop assistance, migration to the latest edition of OS X from earlier versions of Mac, plus help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Online network consulting offers optimum leverage for your information technology budget by preserving user efficiency and shortening the hours billed for network analysis and repair. Sophisticated remote support utilities and skilled service specialists and consultants combine to enable Progent to handle the majority of network problems without squandering time and expense by traveling to your location. In the vast majority of situations your IT problems can be remediated over the phone or through a mix of telephone support and remote connectivity. Progent can make available Cisco certified CCIE network experts and CISA and CISM certified security specialists to help with the toughest system problems.
WannaCry ransomware recovery Consultants
Nephilim ransomware recovery Specialists
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to halt the progress of an active ransomware attack. Call 800-462-8800
Technology Consulting Services Duo MFA and Single Sign-on (SSO)
Emergency Information Technology Consulting Duo MFA and Single Sign-on (SSO)
Progent's Duo service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other personal devices.
Computer Consulting Catalyst 9136AX Access Point
Cisco Catalyst Wi-Fi 6 AP Management On-site Technical Support
Progent's Cisco Catalyst 9100 Series 802.11ax Wireless Access Point experts can provide affordable remote and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.
Services Microsoft Teams dial plans
Consultants Microsoft Teams topology
Progent can assist your organization to design a migration to Teams from Skype for Business Online or Lync Server and install, manage, and troubleshoot a cloud-based or mixed implementation of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
ProSight Email Guard Content Filtering Service Consulting Services
Consultants Email White Lists
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter.
Sodinokibi ransomware recovery Professional
Services Snatch ransomware recovery
Progent's experienced ransomware recovery experts can help you to rebuild a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Online Technical Support SharePoint 2013 Web Parts
Integration Support SharePoint 2013 Community Sites
Progent has been delivering SharePoint support since the first product was published over 20 years ago, and Progent has the breadth and depth of technical know-how to assist organizations of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring significant business value to your IT investment. Progent's Microsoft-certified consulting team can assist your company to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; determine whether an in-house, Cloud-based or hybrid configuration is most sensible for your busi9ness; and select the right edition of SharePoint 2013 for your applications. Progent can provide full project management outsourcing or can help in individual jobs related to your SharePoint 2013 migration.
Azure integration Professionals
Microsoft Entra SharePoint Specialists
Progent's consultants can help you to plan and carry out an efficient migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services across onsite and cloud resources.
Dynamics GP/Great Plains Features Network Engineer
Microsoft Financial Software Consultant Services
Progent's Microsoft certified experts provide a range of consulting services for Microsoft Dynamics GP. Dynamics GP is an accounting and business analysis package built, like all Microsoft accounting tools, on the scalable and familiar foundation of Windows technology. Dynamics GP provides an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to deploy and integrate, and with its segmented design you can license only the functions you currently need, with the ability to expand users and increase capabilities when necessary. Progent's Dynamics GP/Great Plains consulting experts can show you how to install, customize and administer the latest version of Microsoft Dynamics GP or upgrade efficiently from an earlier edition.
Microsoft Exchange 2010 Upgrade Engineer
Exchange 2007 to Exchange 2010 Upgrade Consultant
Progent offers expert help for each step of your Exchange Server 2010 upgrade including outsourced or co-sourced project management services, site readiness preparation, project design and documentation, cost estimates of all new software and hardware required, suggested sourcing, pilot testing at customer site or at Progent's test lab, managing temporary coexistence of Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the old servers, and webinar training for client's IT group and users.
24-7 Endpoint patch management Consultant
Wi-Fi controllers patch management Consultancy
Progent's managed services for software/firmware update management provide businesses of any size a flexible and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoint devices printers, infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things (IoT) devices such as alarms and health monitors.
Database Programming IT Services
RDBMS Integration Services
Progent's Microsoft-certified relational database developers offer businesses of any size remote DBA and programming services for popular database platforms including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting support available from Progent include software installation and integration, database architecture and programming, management support, synchronization strategies, capacity planning, tuning, data migration, information security, backup/restore systems, problem solving, and training.
24 Hour Linux Network Monitoring Computer Consulting
Nagios for Linux Professional
Network monitoring ordinarily involves observing a system's resource utilization in order to identify data traffic backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that work under Linux or UNIX and can be used to monitor multi-OS networks where UNIX and Windows coexist. Progent's network support consultants can help you use both these tools to tune and troubleshoot your network. Progent's UNIX consulting professionals offer small businesses and programmers help with administering and supporting UNIX/Linux and Solaris networks that coexist with Windows-based technology.
Ubiquiti UniFi Controller Outsourcing
WiFi 6/6E Computer Consulting
Progent's Wireless Consulting Services provide a fast, economical option for companies of all sizes to integrate, manage and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and install appliances like Cisco's Aironet and Meraki access points and wireless controllers. For mobile messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Security Firms ISSAP Certified
ISSAP Certified Security Architecture Consultancy
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status as a result of rigorous examination and significant experience with information security design. ISSAP consultants possess comprehensive understanding of access management systems and techniques, phone system and network infrastructure protection, cryptography, needs evaluation, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security consultants can help your business with all aspects of secure network architecture.
Aironet 3700 Access Point Technical Support
Aironet 3700 Access Point Troubleshooting
Progent's Cisco certified Wi-Fi consultants offer economical remote and onsite support for both end-of-life and modern Wave 2 Aironet Wi-Fi access points and Progent can help you to design and manage Wi-Fi environments that include indoor and outdoor/industrial Aironet APs.
Support Desk Management Services Specialists
IT Consulting Service Desk Management Support
Progent's Co-managed Call Center service allows your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the top shared professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Solaris Consultant Services
Solaris Help and Support
If your business computer system combines Solaris technology with Microsoft Windows, Progent can assist you to integrate your IT resources into a cohesive network that allows all your OS platforms to coexist for simple management, transparent dataflow, high availability, superior performance, and tight security. Progent's Sun Solaris and Windows coexistence support offerings include network architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online network support and repair, on-site technical support, and Contact Center services.
Select Topic: