Santa Rosa Teleworkers Connectivity Support and Consulting
Help Desk Solutions Consulting Experts
Enlarging your remote workforce can have a significant impact on IT architecture, security, and company workflows. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Santa Rosa company to pick the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services ranging from as-needed expertise for helping you over occasional IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can help Santa Rosa, California businesses to succeed with any facet of creating a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, endpoint security, data protection solutions, and unified management.
Help Desk Call Center Services for Teleworkers
A sudden, organization-wide changeover to a telecommuter workforce, which could be activated by a pandemic or as an element of a disaster recovery process, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services allow businesses to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services leverage Progent's nationwide network of online technical support experts along with world-class ticketing and follow-up software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Supplemental Service enables your business to supplement your current Help Desk Call Center organization by splitting responsibilities for Support Desk services seamlessly between your regular support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support model based on the leading professional services automation tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Support Desk Augmentation Services can enable your business to provide best-in-class IT support to your telecommuters, go to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Santa Rosa, California organization, call
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Colocation Specialist
Emergency Internet Data Center Network Consultant
For large organizations, Progent can supplement internal IT groups by providing world-class background in deploying critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global businesses with branches, Progent can perform as a transparent local supplement of corporate network management. Progent's enterprise support services include corporate-wide security, online branch office support, network architecture, Sarbox conformance, project planning, and world-class service for multiple location office environments powered by Enterprise Windows. Progent can offer field consultants and technicians to help with a campus move or office move, or a network designer to assist with building or utilizing an Internet Data Center or co-location site.
Call Desk Sharing Technical Consultant
Extended Call Center Professionals
Progent's Standard Help Desk Services provide a complete service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues.
Excel 2019 Outsourcing
Excel Slicers Security Consulting Companies
Progent's certified Office and Microsoft 365 consultants can assist companies to integrate Microsoft Office desktop and Microsoft 365 apps including Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a cohesive solution that offers fast return on investment and enables improved business outcomes. Progent can help your company to interface Office or Microsoft 365 applications with each other and with other key Microsoft technologies including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or in the cloud. Progent can also assist you to resolve compatibility issues with various versions of Microsoft Office and offers customized online instruction to individual users and teams.
ProSight Reporting ConnectWise Manage Ticketing Specialists
ProSight Reporting Network Infrastructure Monitoring Troubleshooting
ProSight Reporting is a growing line of real-time reporting plug-ins designed to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Professional ransomware virus recovery
Sodinokibi ransomware recovery Consulting
Progent's seasoned ransomware recovery experts can help you to restore an IT network victimized by a ransomware virus like Ryuk, WannaCry, NotPetya, or Locky.
Professional Exchange Server 2016 Upgrade
Microsoft Exchange Server 2016 Migration Planning Help and Support
Progent can help you in any and all facets of your migration to Microsoft Exchange 2016 including designing HA architecture for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying mass storage capacity required for your VMs, databases and log files; configuring HLB for high-availability CAS services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Data Protection Manager 2016 and Azure Backup Professionals
Remote Consulting Data Protection Manager 2016 ReFS
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified recovery functions for Microsoft networks. Data Protection Manager 2016 offers application-sensitive backup for critical platforms like Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, supports virtual machines hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help businesses of all sizes to plan, deploy, administer, and troubleshoot an enterprise-wide backup/restore system powered by SCDPM 2016. Progent can assist you to upgrade from an older release of DPM or from an outdated system, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite support and can deliver occasional expertise to resolve technical bottlenecks or deliver end-to-end project management or co-management services to help you finish your Data Protection Manager 2016 deployment on time and within your budget.
Custom Microsoft Access Development Firms
Developer Firm Custom Excel
For custom program development, Progent can supply programming experts to produce line-of-business software in areas such as eCommerce, web site design, Microsoft Dynamics packages such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to create custom eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide experts in a broad array of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Operations Manager IT Services
Operations Manager Consultant
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, optimizing and troubleshooting Microsoft SCOM solutions and offer organizations of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to monitor your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.
MS SQL Security Organization
24/7 Microsoft T-SQL Integration Firm
Microsoft SQL Server 2005 offers powerful, familiar tools to computer experts as well as to network users, reducing the difficulty of designing, deploying, administering, and accessing enterprise data and database applications on platforms ranging from mobile devices to corporate information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require an IT consultant with hands-on expertise and wide knowledge in designing and deploying data-driven, comprehensive business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Network Consultants Dynamics GP Power BI
Dynamics GP Great Plains Software Network Consulting
Progent can show you how to plan and execute an efficient migration to Dynamics GP so that you preserve your data, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office support, and reduce business interruption by creating and executing a smart migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your company reports and management analytics by providing Crystal Reports help, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to create custom business applications and eCommerce programs that work seamlessly with Dynamics GP/Great Plains.
Remote Consulting At Home Workers
Helpdesk for Remote Workforce Remote Technical Support
Progent has 20 years of background helping small and medium-size businesses to design, implement, tune, administer, and debug IT networks that support at-home workers.
Engineer Microsoft Exchange Upgrade
Exchange 2000 Upgrade Help
Progent is one of the most qualified network support firms for designing email and messaging solutions powered by Microsoft Exchange 2000. Progent specializes in helping small companies receive all the benefits of Exchange Server 2000 under common scenarios such as upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 management.
Les Kent has a 35-year track record of effective technology integration, business management, marketing, and operations. He has demonstrated a talent for creating elegant IT solutions while working as a system designer, application developer, project manager, deployment consultant, and problem solver for small companies, new ventures, and major corporations.
Meraki MR32 Access Point Professional
24x7 Meraki Outdoor Wi-Fi AP Online Troubleshooting
Progent's Cisco Meraki wireless access point experts provide online and onsite support to help businesses of all sizes to plan, install, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including switches, ASR routers and firewalls to build a cohesive ecosystem that provides the same connectivity, responsiveness, security, ease of management and availability for wired and wireless clients regardless of their mobility or device.
Small Office Configuration Services
24x7 Small Business Computer Outsourcing Consultant
Progent is a leading innovator in affordably delivering world-class IT help to small businesses. Progent's achievement in addressing the network support requirements of the chronically underserved small company sector is the cumulative result of major technical and operational breakthroughs that have removed a great deal of the traditional expenses out of administering network service, injected unprecedented professional expertise into the support system, and dramatically streamlined the repair cycle.
Immediate Specialists CISA Certified Security Audit
Security Companies CISA Certified Auditor
The Certified Information Systems Auditor credential is a recognized achievement that represents expertise in information system security auditing. Certified by ANSI, the CISA credential has consultants pass a comprehensive examination given by the ISACA international professional group. Progent can provide the expertise of a CISA-Premier network security audit consultant able to assist companies in the areas of IS audit process, IT administration, network assets and infrastructure lifecycle, information technology support, safeguarding of data resources, and business continuity planning.
Remote Security Firms Horizon3.ai NodeZero Certified Penetration Testing
Horizon3.ai NodeZero PEN Testing Security Team
Progent's certified cybersecurity experts can perform NodeZero-powered threat assessments to make sure your security monitoring and protection tools and policies are correctly set up and effective.
MSP360 Managed Backup Computer Consultant
MSP360 VM Backup Computer Consultants
Progent's data protection experts can help you to design, install and administer a backup solution based on MSP360 Backup technology to protect your IT assets residing on any leading public cloud. Progent can provide monitoring and remote management to prevent data loss resulting from user mistakes, software errors, ill-intentioned insiders, and external assaults such as ransomware.
Integration Services Barracuda Backup with Exchange
Barracuda Backup Appliance Computer Consultant
Barracuda Backup is an affordable, subscription-based backup/restore platform for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed physical appliance built by Barracuda or a software-based appliance with comparable functionality but which uses your own storage infrastructure. Barracuda Backup protects critical company data generated locally, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting services to help your business to design, configure, manage and troubleshoot a BDR solution built on Barracuda Backup.
Duo Zero Trust Security Onsite Technical Support
Top Identity Authentication Consulting
Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices.
Immediate Office Access Class
Microsoft Access scripting Programming Firm
Progent can provide economical remote support for all releases of Microsoft Office Access including desktop and browser-based versions and can provide advanced support for application development, database conversion, performance tuning, BI reporting, and maintenance. Progent also can provide custom online classes for Office Access development and database administration.
Microsoft 365 Power BI Integration IT Consultants
IT Services Microsoft 365 Outlook Integration
Microsoft 365, previously branded Office 365, is Microsoft's expanding suite of client productivity applications and cloud-hosted services available on a subscription basis. Microsoft 365 apps and cloud-based services are available in a variety of subscription plans intended for customers ranging from students and home offices to global enterprises. Progent offers quick and easy online access to consultants with expertise in Microsoft, macOS, iOS, and Android technology. Progent can assist your business to evaluate the many subscription options available with Microsoft 365 and integrate your network with Microsoft 365 so you derive top business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also assist you to build and maintain hybrid solutions that transparently combine local and cloud resources.
Emergency Online Support Services Power View
Online Help Power View
Progent offers the support of certified consultants as well as seasoned software programmers, database administrators, project managers, Cisco-certified network architects, business continuity specialists, and certified security consultants to help your business to assess the likely advantages of SQL Server 2012 for your organization, install pilot environments at your site or at Progent's test lab, plan and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure a cost-effective and safe network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
Antivirus Technical Support Services
Antispam Support and Integration
E-Mail Guard by Postini provides continually upgraded spam and virus blocking, content filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and service firm. If your company is too small to purchase for a regular Postini license, you can still get the use of Postini's Perimeter Management technology via Progent's E-Mail Guard spam filtering and antivirus service program. Progent's certified email protection professionals can help you develop an email defense strategy that features antispam and virus defense technologies and policies.
Google Cloud Access Management Consultant Services
24-Hour Google Cloud Docker Services
Progent offers affordable online and onsite consulting to help companies to move any portion of their core IT infrastructure to Google Cloud Platform (GCP). This can save time and hardware costs and enable access to Google's state-of-the-art machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design and review, testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security strategies.
UNIX, Windows Consultancy
Technology Professional Windows and UNIX
Progent can assist you to design and implement an efficient transition from a UNIX-based information system to a network powered by MS Windows and capable of running Microsoft's powerful office productivity software, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and application specialists can help you guard your data and minimize productivity disruption by designing an efficient transition strategy that protects your current assets in UNIX software and infrastructure. UNIX-to-Windows migration support services offered by Progent include evaluation of current infrastructure, transition strategy and validation, MS Exchange migration support, information and application transition, and server and media migration and economization.
Onsite Technical Support Support Desk Sharing Cost Savings
Top Rated Extended Call Desk Costs Online Consulting
Progent's Help Desk Call Center management and co-management service programs help organizations to cut costs, increase output, and adapt immediately to sudden changes in business circumstances.
Windows 7 Consulting Services
Microsoft Windows 7 Evaluation Professionals
Progent's certified engineers can help your company to evaluate
Call Desk for Remote Workers Consulting Services
Helpdesk for Remote Workforce Computer Consultants
Progent has two decades of background assisting small and mid-size businesses to plan, implement, tune, administer, and troubleshoot computer networks that support at-home workers.
Microsoft Certified Partner ISA Server Support and Setup
Remote Troubleshooting ISA Server
Progent's Microsoft certified professionals offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain a full featured application-layer aware firewall that can secure your IT system from attack by external and internal threats. Forefront TMG and ISA Server perform deep inspection of Internet protocols such as HTTP, which enables these security platforms to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network security through experienced design and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft consultants can assist you to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront TMG.
Immersive Telepresence Consultant Services
Technology Professional LifeSize 220 Series Telepresence
Progent can provide the services of an accredited consultant with expertise deploying technology from the major video conferencing/telepresence providers including Cisco, Polycom, LifeSize and Radvision and can help you to design, configure, expand, or troubleshoot a video conferencing solution that preserves your current investment and optimizes the strategic value of your IT network. Progent also offers the services of infrastructure consultants able to help companies of all sizes to create and maintain a communications network that provides the speed, dependability, security, and scalability you need to support your telepresence environment.
Consulting Azure and SQL Server integration
24x7 Microsoft Azure hybrid cloud integration Consultancy
Progent can help businesses of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud computing architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and resources and make sure that you sidestep the typical errors small organizations make when moving to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN connections and to integrate iPhones and iPads and Android handhelds.
After Hours Progent Cybersecurity Experts Consulting Services
Progent Press Relations Consulting
Progent in the News is managed by cybersecurity expert Darrin Johnson.
Microsoft SUS Specialists
Best Windows Server Update Services Engineer
Microsoft Windows Server Update Services enables IT administrators to install and monitor the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, IT staff can fully and easily manage the distribution of updates that are released via Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial setup of Microsoft Software Update Services such as designing the Microsoft WSUS deployment, configuring client's computers, establishing the Group Policy parameters, and ensuring your Microsoft WSUS GPO is linked to an Active Directory container that makes sense for your network environment.
MOTU Digital Performer Train
Apple Final Cut Pro Trainer
Progent's Mac consultants can support the creative facets of Macintosh computing by offering consulting services and training in imaging, audio, and video. Progent's support professionals can provide help in a range of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production studio.
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