Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of background assisting SMBs to design, configure, manage, optimize, and debug IT environments that support at-home workers. Progent can assist your Santa Rosa organization to select the right tools and adhere to best practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers top value. Progent can provide support services ranging from as-needed expertise for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Santa Rosa, California businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, data security, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, organization-wide transition to a teleworker business model, which might be driven by a pandemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Call Center services allow businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support experts combined with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or revise the status of their current trouble tickets, add information, and upload screenshots and relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service enables your company to expand your current Support Desk team by sharing delivery of Help Desk support seamlessly between your regular IT support organization and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support model based on the number one PSA tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can help your company to deliver best-in-class technical support to your telecommuters, go to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Santa Rosa, California company, call 1-800-993-9400 or refer to Contact Progent.