Expanding your telecommuter workforce can have a significant effect on network architecture, security/compliance, and company culture. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Birmingham company to pick the appropriate tools and follow best practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers support services that go from as-needed expertise for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Birmingham, Alabama organizations to with any facet of creating a high-functioning remote work ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Infrastructure for Telecommuters
Setting up the network infrastructure required for a remote work environment can be especially complex if you have to accommodate a combination of personal hardware like desktop computers and notebooks, routers, and Wi-Fi APs from an assortment of vendors and with a variety of OS software and firmware releases. Progent's experience delivering remote support for both legacy and current IT products in virtual office venues enables you to make efficient use of your existing infrastructure and offers fast access to top-tire consultants for implement necessary updates. Support services available from Progent to assist your company to implement a productive work-at-home infrastructure include:

  • VPN technology makes it possible to create a secure tunnel for authenticated remote employees to access IT resources situated at your company data center or in the cloud. Progent can assist your company to configure and maintain VPN connections between your teleworkers and your key network resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your remote workers to set up Cisco's AnyConnect software for safe VPN connections for a wide selection of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products enable a teleworker to see and interact with a remote PC's desktop. This technology provides IT managers substantial control over the computing ecosystem of at-home employees and offers them a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewalls. Progent can provide expert remote consulting for setting up routers from a range of vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically shared by families and visitors, are commonly used by telecommuters to connect to their router for work. This can cause performance and security problems. Progent can help businesses to mitigate these problems by delivering services that include Cisco Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi WiFi access point setup help.
  • Internet connectivity solutions impact the speed and reliability of connections between at-home workers and the company network. Business-critical processes may demand redundant Internet connections in the event the normal connection breaks. Progent can provide guidance for identifying ISPs, selecting appropriate bandwidth and data volume bundles, and setting up fault-tolerant Internet connections. See Internet connectivity integration services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive telecommuter environment for your Birmingham, Alabama organization, call 1-800-993-9400 or go to Contact Progent.