Enlarging your at-home workforce can have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Birmingham company to select the right technologies and adhere to leading practices in building and operating a secure virtual office solution for telecommuters that promotes teamwork and delivers maximum value. Progent offers support services that go from as-needed guidance for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Birmingham, Alabama organizations to succeed with any facet of creating a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the physical and software infrastructure required for an at-home work environment can be particularly complicated if you must manage a combination of worker-owned hardware like PCs and laptops, Internet routers, and Wi-Fi appliances from different manufacturers and with a variety of OS software and firmware levels. Progent's background providing online help for both legacy as well as modern technologies in remote office solutions enables you to make efficient use of your existing network infrastructure and offers fast access to expertise for implement necessary updates. Services offered by Progent to help you to create a productive telecommuting ecosystem include:

  • Virtual Private Network connectivity allows you to establish a secure tunnel for authorized remote workers to access IT resources located at your corporate datacenter or in a public cloud. Progent's consultants can assist your company to deploy and manage VPN access between your teleworkers and your various network resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your at-home workers to set up Cisco's AnyConnect software to provide secure VPN tunneling for a wide selection of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable a teleworker to view and use a data center computer's desktop. This technology gives IT managers substantial control over the computing ecosystem of telecommuters and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home computer networks to the Internet and typically support VPN connections, local Wi-Fi connectivity, and firewall services. Progent offers top-tier remote support for setting up home routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting the whole family and guests, are frequently used by telecommuters to access their router for work. This can create throughput as well as cybersecurity issues. Progent can assist businesses to resolve these issues by delivering expertise like Aironet configuration expertise, Cisco Meraki wireless deployment consulting, and Ubiquiti Unifi wireless access point integration help.
  • Internet access methods impact the performance and reliability of connections between at-home workers and the corporate network. Vital applications may require backup Internet connections in the event the normal connection fails. Progent offers guidance for selecting Internet service providers, selecting sensible bandwidth and data volume offerings, and integrating redundant Internet connections. See Internet access solutions.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Birmingham, Alabama business, call 1-800-993-9400 or visit Contact Progent.