Long Beach At Home Workers Solutions Support Partner
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Enlarging your remote workforce may have a major impact on network architecture, security/compliance, and company culture. Progent has two decades of experience assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Long Beach organization to pick the right tools and adhere to best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from as-needed guidance for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.
Progent can help Long Beach, California businesses to succeed with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, data protection solutions, and unified management.
Help Desk Support for Teleworkers
A fast, organization-wide changeover to a from-home workforce, which could be driven by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of online technical support experts combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or edit the status of their active trouble tickets, enter details, and upload screenshots and relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service allows your company to expand your existing Help Desk Call Center staff by splitting delivery of Support Desk support services seamlessly between your in-house IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collective support solution utilizing the number one PSA tool for managing help requests and ticketing, establishing responsibility, tracking progress, and generating reports. For details about how Progent's Call Center Supplementation Services can enable your business to provide best-in-class desktop support to your telecommuters, see Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Long Beach, California organization, call
An index of content::
Duo Two-factor Authentication (2FA) Troubleshooting
Duo Two-factor Authentication Technology Consulting
Progent's Duo managed services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices.
Dynamics GP Technology Consulting Services
Dynamics GP Great Plains Software Consulting Services
Progent's Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and ERP platform based, like all Microsoft financial tools, on the expandable and popular platform of Windows technology. Dynamics GP offers a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its modular design you can purchase only the functions you currently require, with the ability to expand users and enlarge functionality when necessary. Progent's Microsoft Dynamics GP support experts can show you how to install, customize and manage the current version of Microsoft Dynamics GP or migrate smoothly from an older release.
Consultancy Services Company Microsoft and Apple Mac Desktop
Microsoft and Mac Desktop Software Consultants
Progent can deliver a wide array of affordable online and onsite support services to help your business to configure, manage, and troubleshoot workstations and handhelds based on Windows, Apple macOS/OS X, iOS, Google Android, or Linux.
Hosting Specialist
Colo Information Technology Consulting
Progent's colocation center IT services are designed for businesses with equipment housed at Internet Data Centers or data center co-location hosting sites and requiring timely on-premises service at the colocation site plus remote support from Microsoft and Cisco Certified professionals. Progent provides a full range of Internet Data Centers and data center and colocation support services such as network architecture analysis, Windows and Linux server installation and support, troubleshooting for server and telecommunications networking, design and installation of non-stop systems, defining and implementing layered security structures, firewall configuration and support, designing load balancing environments, and planning high-availability server clustering systems.
Les Kent has a 35-year history of effective technology integration, executive administration, sales, and operations. He has demonstrated a knack for developing elegant IT solutions in his roles as as a system designer, application developer, project manager, implementation expert, and problem solver for small businesses, start-ups, and global corporations.
Microsoft SharePoint Server 2013 Support Services
SharePoint 2013 Migration Setup and Support
Progent has been delivering SharePoint consulting services since the first SharePoint product was published over two decades ago, and Progent has the breadth and depth of technical know-how to help businesses of all sizes to design and implement a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can help your company to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration environment; determine if an in-house, online or hybrid deployment is best suited for your organization; and pick the right edition of SharePoint 2013 for your applications. Progent offers full project management outsourcing or can help in individual jobs associated with your SharePoint 2013 deployment.
Check Point 23000 Firewalls Cybersecurity Firms
Computer Security Specialist Check Point NGFW Firewalls
Progent's Check Point consultants can show you how to choose and configure Check Point Software Firewall utilities and appliances powered by Check Point Software's security platform to provide an economical and efficient security solution for your corporate network. Progent can also help you configure other Check Point products including ZoneAlarm and Check Point Series 80 firewalls with security products from other suppliers and provide a single source for on-going technical support, administration, training, and design expertise.
Multi-factor Authentication Technology Consulting
Identity Authentication Remote Technical Support
Progent's Duo service plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices.
Internet Security and Acceleration Server Consultants
After Hours ISA 2004 Enterprise Edition Server Help and Support
Progent's certified Internet Security and Acceleration Server consultants have extensive experience configuring ISA Server-based security installations for IT networks with many sites, remote users, and mission-critical web applications. Progent's Microsoft Firewall experts are available to help your company in designing and deploying an installation of ISA Server 2000 or ISA Server 2004 that meets your information security requirements without adversely limiting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Small Business Small Office IT Consulting Services
Small Offices Remote Consulting
Progent delivers the help of Microsoft and Cisco-Certified IT support professionals to offer clients affordable alternatives to help organizations optimize the value of Microsoft and Cisco technology. For environments that range from small offices to large enterprises, Progent's network engineers can show you how to improve your information system's e-mail infrastructure, security, availability, throughput, and system management.
Barracuda Networks SSL VPN Cybersecurity Firms
Firewall Setup Barracuda Networks Firewalls
Barracuda's affordable CloudGen Firewall appliances combine web filtering, remote connectivity, SSL VPN, secure SD-WAN, and Zero-Trust protection along with centralized management across your complete enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Azure, AWS, and Google Cloud Platform. Progent has the expertise to serve as your go-to source for technical help, maintenance, training, and security expertise.
SCVMM 2012 Templates Integration
SCVMM 2012 Templates Network Consultant
Progent's Microsoft-certified consultants can help organizations of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; plan, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class reporting. Progent can help your company to upgrade from an older version of System Center Virtual Machine Manager or from another management platform, and Progent can help you to enhance and troubleshoot your current SCVMM environment so you realize maximum business value.
Support and Setup System Center 2016 Troubleshooting
Biggest System Center 2016 and Skype for Business Integration Technology Consulting Services
Progent has over 20 years of experience integrating, and supporting the key components that make up Microsoft System Center and can help you to design, configure, support, and repair your System Center solution to optimize the uptime and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent can assist you to migrate to the current edition of Microsoft System Center from an earlier one or from a third-party IT management solution to provide the benefits of best-in-class provisioning, centralized management, security and compliance, plus infrastructure and critical application performance monitoring.
Microsoft Skype for Business Consultant
Engineers Skype for Business dial plans
Microsoft Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and public switched telephone network telephony. Lync Server 2010 can enhance the capability of Microsoft Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines administration through integration with Windows AD. Lync 2010 can also reduce expenses by doing away with VoIP hardware and subscription fees, PBX systems, or legacy video conferencing technology. Progent's certified unified communications experts can provide online and onsite support to help your company to maintain and repair your existing Lync Server 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also help you to plan and execute an efficient Skype for Business upgrade or a migration to Microsoft Teams.
Top Quality Professionals MSP360 GSuite Backup
Remote MSP360 SQL Backup Online Support
Progent's data protection experts can assist you to create, deploy and manage a backup/restore plan based on MSP360 Backup technology to protect your IT assets residing on any major public cloud. Progent offers monitoring and remote management to prevent data loss resulting from human mistakes, computer error, malicious insiders, and external assaults such as ransomware.
Fault Tolerant Internet Connection Technical Consultant
Fault-tolerant Internet Connectivity Computer Consultant
Progent's Cisco-certified network experts can show you how to design an economical, fault tolerant Internet configuration architecture that can deliver 24x7 Internet connectivity via a wide array of fault tolerant Internet network technologies including fault tolerant BGP, transparent fail-over, and redundant Internet Service Providers. Progent can provide CCIE consultants to help you utilize the latest technology for 24x7 Internet connectivity to build an economical, completely redundant Internet network with automatic failover and other features to create fault tolerant Internet connections.
Multiple cloud management Consultant Services
Microsoft Azure enterprise hybrid cloud solutions Technology Professional
Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine local resources as well as one or more public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Skype for Business Web Apps Server Technology Professional
Specialists Skype for Business 2015
Progent's consultants can provide remote and on-premises consulting services for organizations of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business from any version of Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; set up high-availability solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can help you design and validate a security strategy for your Skype for Business deployment that is compliant with government and industry standards.
MCSE Expert Certified Windows Server Hyper-V 2016 Hybrid Cloud Troubleshooting
On-site Technical Support Windows Server Hyper-V 2016
Windows Hyper-V 2016 utilizes core technologies first developed for and proven on Microsoft Azure, one of the world's largest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing security, uptime, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can help you to assess the advantages of Hyper-V 2016 for your business, configure test environments to confirm the ability of Hyper-V 2016 to support your critical workloads, design an efficient network topology for a cloud-based or hybrid installation, develop and execute a non-disruptive migration strategy, train your IT administration and technical support staff, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you maximum business benefit.
Cisco Firepower Professionals
ASA Firewalls with Firepower On-site Support
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network experts can assist your company to manage your existing PIX or Cisco ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, deploy, tune, administer and debug firewall solutions based around ASA 5500-X firewalls with Firepower Services.
Work at Home Support and Help
Consulting At Home Workers
Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, tune, manage, and debug IT networks that support teleworkers.
24/7/365 Network Engineer Microsoft Exchange
Exchange 2007 Remote Support Services
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2007 migration plan that avoids productivity disruption, reduces long-term support demands, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-site upgrades, Progent has the background to complete your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design services include expertise with the configuration of third-party enhancements of Exchange 2007 Server and the design of unified messaging implementations powered by Exchange Server 2007.
Microsoft Certified SMS Server Upgrade Computer Consulting
SMS 2003 Upgrade Technical Support Services
Systems Management Server 2003 offers extra functionality for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs reduce the net administrative costs of managing and configuring software by making it easier to copy system images, control mobile computers, and operate management tools. In addition to advising you about ways to save management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT projects that cover areas that Feature Packs are intended to make more efficient. Progent's migration and upgrade services can lower spending and reduce business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can show you how to develop efficient processes and standards to manage handheld computers and intelligent mobile communication devices so your field force stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that incorporates standards, processes and IT products to keep your IT network safe.
Top SCDPM 2012 Upgrade Information Technology Consulting
SCDPM 2012 and Exchange DAGs Configuration
Progent's Microsoft-certified consultants can provide remote or onsite support to assist businesses of any size to design, deploy, manage, and repair a backup solution based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from earlier versions of SCDPM or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent can provide as-needed help for fixing particularly stubborn issues, or full project management services. Progent can also help you to design Data Protection Manager into a comprehensive disaster recovery plan.
Technology Professional Private Cloud Virtual Datacenter Hosting
Private Clouds for Small Businesses Consulting Services
Progent's private cloud hosting enables small and midsize businesses to run mission-critical applications such as Microsoft SQL and Exchange from a hardened Tier III data center facility on fault-tolerant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for backup and restoration. You can use Progent's private cloud to eliminate large investments in the acquisition, maintenance, and management of network hardware and facilities while benefiting the highest levels of network reliability and physical security.
Questions about Microsoft Consultant Contract
Q and A about Computer Consulting Part Time Job
For replies to common enquiries about becoming a consultant at Progent, see Working with Progent Questions and Answers.
Top Ranked Consulting Services ProSight Private Cloud Hosting Services
Consulting Services ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size company's servers in an environment that gives the maximum level of availability and expandability and is in addition easy to migrate to another host. ProSight Virtual Hosting services are based upon proven virtualization architectures that allow small and midsize businesses with multi- platform environments to economize dramatically on the costs of capital equipment, system maintenance, and network administration while benefiting from world-class reliability and an unmatched level of vendor independence.
Network Engineer Exchange 2013 Security
Services Exchange 2013 Voice Mail
Microsoft Exchange 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important new features plus a redesigned architecture. These enhancements favorably impact key areas including ease of administration, availability, security and compliance, operational costs, collaboration, expandability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and rollout strategy, and educate your IT team to maintain your Exchange Server 2013 solution. Progent can also provide affordable remote consulting and management services for Microsoft Exchange Server 2013.
Exchange SE and Windows Server Core Technology Consulting
Technology Consulting Services Exchange SE and Outlook
Progent can help your organization in any facet of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 as a host for Exchange; designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; designing and implementing Windows Hyper-V; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365 and configuring Outlook clients.
Mission Critical IT Applications Troubleshooting
Virtualization Technology Professional
Server growth puts pressure on network budgets and management resources. Server reduction via a virtual architecture offers lower total cost of ownership of servers and quicker ROI, more efficient utilization of physical computers, simplified operations, increased system availability, and easier management. Common uses for virtual servers include resource consolidation, low-cost hosts for mission-critical legacy software based on outdated operating systems, and inexpensive quarantine of program development or evaluation environments from on-line systems.
24/7 Fortinet 600 Series Firewalls Setup and Support
Fortinet Firewall IPS Remote Technical Support
Fortinet next-generation firewalls (NGFWs) are leaders in delivering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can help your business to integrate your Fortinet firewalls to protect all your IT assets at the network edge, within the data center core, at branches, and at the cloud edge.
Windows 10 Trusted Boot Outsourcing
Online Help Windows 10 Edge
Progent's Microsoft-certified consulting experts can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier release of Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 offered by Progent include ROI estimates, project coordination, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, teleworker access, data and identity security, automated provisioning and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and users, and ongoing technical help.
Remote Support Services Remote Workforce Network Infrastructure
Offsite Workers Network Infrastructure Network Engineer
Progent can help small and medium-size companies to plan, set up and troubleshoot the infrastructure to support at-home workers.
Juniper J2320 Router Consultant
Juniper J Series Gateway Consulting
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
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