Lower Manhattan At Home Workers Connectivity Support Partner
Help Desk Solutions Consulting
Enlarging your telecommuter workforce can have a major impact on network architecture, cybersecurity, and company processes. Progent has 20 years of experience assisting SMBs to plan, deploy, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Lower Manhattan company to select the appropriate tools and follow best practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services ranging from on demand expertise for getting you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Lower Manhattan, New York organizations to with any facet of creating a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.
Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide changeover to a from-home business model, which could be motivated by a pandemic or as a component of a disaster recovery plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's nationwide team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their active tickets, enter details, and upload screenshots and attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Center Supplemental Service allows your business to augment your existing Help Desk team by splitting delivery of Call Desk support transparently between your regular IT support staff and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support solution based on the number one professional services automation platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can enable your company to provide best-in-class technical support to your at-home workforce, go to Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Lower Manhattan, New York company, phone
An index of content::
Active Directory Admin Center IT Services
Remote Consulting Azure AD Privileged Identity Management
Progent can assist you to plan and implement an efficient migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity services for both onsite and Azure resources.
Internet Security and Acceleration Server Computer Consultants
Microsoft Certified Expert Microsoft Firewall Help and Support
Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with many sites, remote users, and line-of-business web applications. Progent's Microsoft Firewall experts are available to help your company in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your network security requirements without adversely restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.
Professional PXE evaluation Lab
NLB Testing Consultant
The Progent Test and Training Lab at the QTS Internet Data Center is available for piloting mission-critical applications, developing cost-effective migration methodologies, evaluating and tuning performance, planning or validating business continuity strategies, resolving compatibility issues, and building training systems for new products and technologies. For Progent clients who lack adequate in-house resources to assemble proper test systems, the lab reduces capital costs and technical risk while keeping vital IT initiatives on schedule.
Exchange Server 2000 Remote Support
Exchange Server 2000 Upgrade Network Consulting
Progent is among the most expert information technology support companies for integrating e-mail solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small businesses derive the full benefits of Microsoft Exchange 2000 under typical situations including updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.
After Hours Altaro VM Backup Boot from Backup Remote Technical Support
Hornetsecurity Altaro VM Backup Offsite Computer Consulting
Altaro VM Backup from Hornetsecurity offers small organizations a dependable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud environments and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or onsite consulting services to assist you to plan, install, optimize and troubleshoot a modern backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup technology.
Palo Alto Networks VPN Technology Consulting
Palo Alto Networks PA-1400 Series Firewalls Intrusion Detection
Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks PA-Series firewalls to create a modern cybersecurity solution that spans your data center and cloud-based resources and protects all users at any location with any endpoint device.
Progent's Management Technology Providers
Urgent Progent Management Team Network Companies
Progent's management team includes industry veterans with years of experience providing network consulting, technical support, and long-term information system planning to organizations ranging from small offices to Fortune 500 companies. Great support requires great people, and Progent is proud to have assembled a management staff that can provide customers with the top service value available anywhere.
Consultant Private Clouds for Small Businesses
Consultant Services ProSight Small Business Private Clouds
Progent's ProSight Virtual Hosting service combines advanced virtual server technology, a world-class data center, and the technical support services of Progent's Microsoft-certified engineering team to provide small and midsize businesses with a comprehensive IT outsourcing alternative that enhances network availability and security, reduces management distraction, and cuts costs. With Private Cloud Hosting, a small or midsize company can have all of its software platforms and key business application servers hosted in a secure and fault tolerant facility on a high-performance, non-stop virtual server set up and maintained by Progent's network support experts.
Professional Fully Redundant Network
Fault-tolerant Interoffice Connections Integration Support
Progent's non-stop inter-site connectivity and fault tolerant system connection engineers can help small businesses create fault tolerant Interoffice connectivity via fully redundant system architectures with transparent failover. Progent's CCIE engineers can plan and implement ultra-reliable Inter-office networks supported by fault tolerant EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connectivity and automatic fail-over can provide affordable 24x7 interoffice networking.
Temporary Staffing Services Network Engineer
24-Hour Supplemental Staffing Remote Support Services
Progent's short-term IT staffing services enable you to respond to the need for IT support personnel without dealing with the expense and hassle that come with identifying and recruiting experienced technical help and without adding to your full-time head count.
Select Topic: