Fort Myers At Home Workers Solutions Consulting Experts
Solution Planning, Configuration, Management and Troubleshooting Consulting and Support Services
Expanding your telecommuter workforce may have a major impact on IT architecture, cybersecurity, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can help your Fort Myers company to pick the appropriate tools and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services that go from on demand guidance for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can help Fort Myers, Florida companies to with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.
Infrastructure for Telecommuters
Setting up the physical and software infrastructure required to support a remote work environment can be especially complicated if you must manage a combination of worker-owned hardware like PCs and notebooks, Internet routers, and wireless appliances from various vendors and with a variety of operating systems and firmware levels. Progent's experience providing online help for both legacy as well as current IT products in virtual office venues enables you to make cost-effective use of your available network infrastructure and offers ready access to top-tire consultants for making necessary updates. Services offered by Progent to assist your company to create a high-functioning telecommuting ecosystem include:
- VPN connectivity allows you to create a safe tunnel for authorized at-home workers to use IT assets located at your corporate data center or in the cloud. Progent can help you to configure and manage VPN access between your teleworkers and your various IT resources by providing online VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your remote workers to utilize Cisco's popular AnyConnect client software for safe VPN tunneling for a wide range of devices including Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a telecommuter to view and interact with a remote PC's desktop. This technology provides network managers significant control over the computing ecosystem of at-home employees and ensures them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect at-home networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewall services. Progent offers expert remote consulting for deploying home routers from a range of vendors. See router integration support from Cisco-certified consultants.
- Home Wireless networks, often supporting families and visitors, are commonly utilized by telecommuters to connect to their router for work. This can create performance as well as cybersecurity issues. Progent can help you to mitigate these issues by delivering expertise that include Cisco Aironet integration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti wireless AP integration help.
- Internet connectivity solutions affect the speed and availability of connections between telecommuters and the company network. Business-critical processes may demand redundant Internet connections in the event the normal connection breaks. Progent offers expertise for picking ISPs, selecting appropriate service offerings, and integrating high-availability Internet connections. See Internet access integration services.
VoIP Solutions for Remote Workers
Expanding the corporate phone environment to include remote users is vital to maintaining a productive at-home workforce. A broad range of cloud-centric IP voice products are popular with SMBs to support remote users. Many enterprises rely on Cisco's modern or older products for VoIP management. Progent can help businesses of all sizes to plan or tune a remote IP voice environment that provides the versatility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist businesses tune their current Cisco IP voice environments to support a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and mixed media software used across the network. CUCM supports other combined media services such as unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM expertise.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, see CallManager consulting services.
- Cisco IP Gateways provide integration with PSTN networks and with clients working beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to work with these solutions and deliver online deployment and debugging services.
Video Conferencing for Teleworkers
A wide selection of video conferencing products from major technology companies enable online discussions, video conferencing, chat, and content sharing for both local users and telecommuters. Many companies utilize multiple products to meet the needs of their various partners and clients. Progent can help you to manage your current voice/video conferencing ecosystem and enhance the productivity of your remote employees.
- Skype for Business is Microsoft's popular unified communications product that enables presence, instant messaging, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist you to set up and manage Skype for Business client software to support your at-home workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's group video calling app for compatible iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for video sessions. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus editing and playback for future reference and training. For details about Progent's support services for Webex and for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities such as video conferencing, persistent threaded chat, plus file sharing. For details about Progent's consulting services for Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and help you to optimize your WAN architecture to run them.
Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office suites, offering a powerful environment of productivity apps that create a cohesive user experience for exchanging data and ideas throughout multiple sites and on a wide selection of endpoints. Progent has provided remote consulting support for SharePoint and Exchange Server since their initial publication and can help businesses to deploy these flagship collaboration platforms to maximize the productivity of your remote workers.
SharePoint uses web sites to allow collaboration and information delivery by offering policy-based delivery of content, business processes, and utilities for looking through company-wide information silos. SharePoint enables you to create secure portals that allows at-home workers to see and update aggregated corporate intelligence by means of Wikis, Blogs, social networking sites, and Web Parts. For details about Progent's SharePoint consulting services, refer to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, visit deployment consulting services for Microsoft Exchange Server.
OneDrive is Microsoft’s shared cloud storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and colleagues can access them safely via a web browser. Provided with Microsoft 365, OneDrive enables at-home workers to co-edit documents. Edits made offline are synced when you go back online. To find out about Progent's support services for OneDrive, refer to Onedrive integration consulting.
Cloud Integration for At-Home Workers
Progent can provide advanced online assistance for enabling organizations to create, manage and optimize cohesive network models that combine internal data centers, remote workers, branch offices, plus cloud services. Progent can provide top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help telecommuters fix problems with cloud access, authentication, and security.
Microsoft Azure is a popular family of cloud services that allows you to utilize infrastructure, servers, and key applications running on Microsoft's extensive cloud. Azure includes more than 100 services services including the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can assist you to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design backup and restore solutions with Azure Backup. Progent can also help you create secure access to Azure services for remote workers by setting up and debugging firewalls and VPN tunnels. To find out about Progent's expertise for Azure, refer to Microsoft Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of client productivity software and cloud-based services offered on a subscription basis. Office apps and cloud services are provided in a variety of bundles designed for customers ranging from individuals and small offices to large corporations. Progent can provide fast and easy online contact with experts familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the numerous subscription bundles offered with Office 365 and deploy 365 applications for your remote workers to achieve maximum business value. For information about Progent's support services for Microsoft Office 365, visit Office 365 consulting expertise.
Microsoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product product suite. Microsoft 365 Exchange Online provides the benefits of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises deployments of Exchange, enabling customers to build hybrid information systems. Progent's Exchange consultants are available for as-needed help to get you through tough IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your at-home workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's consulting services for Office 365 Exchange Online, visit Microsoft 365 Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the industry's biggest source of cloud services. Progent offers fast and affordable online access to cloud integration consultants who can help your business to design, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-availability network model so your users have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the road. To learn about Progent's support services for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud is a leading collection of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to scale your existing IT resources with the Google Cloud Platform, and Progent's DBA experts can help you make your critical applications cloud ready so your telecommuters can take full advantage of Google Cloud Platform services. Progent can assist your business to set up VMs on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and simplify access management for remote workers with Google Cloud Identity services. Progent can also assist you to utilize GCP's management technology to control and track your GCP environment. To find out, go to Google Cloud Platform (GCP) integration support.
Help Desk Services for Remote Workers
A rapid, organization-wide changeover to a from-home workforce, which could be motivated by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services utilize Progent's nationwide team of remote IT support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC support from service requests through ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or revise the status of their current tickets, add details, and upload screenshots and relevant files. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables your company to supplement your existing Support Desk team by splitting delivery of Help Desk Call Center support seamlessly between your in-house support organization and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collaborative support solution based on the leading professional services automation tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class desktop support to your at-home employees, see Progent's Call Center augmentation Services.
Security and Compliance for Telecommuters
Telecommuters often use their personal equipment and work in a physically unsecured area. This increases their vulnerability to cyber threats and demands judicious use of security appliances, remote monitoring, and the enforcement of policies that follow best practices. Progent's seasoned team of certified data security professionals can assist your company to plan, implement and administer a modern security solution that safeguards critical information in IT networks that include at-home workers.
- Firewalls enable you to build a network that can be securely accessed by local users as well as by at-home workers, mobile employees, suppliers, customers, and other stakeholders. Next-generation firewall devices allow you to assign and manage different access rights to different classes of users and to scale your IT network and adjust your security profile as your business evolves and as cyber threats grow increasingly complex. Progent works with both new and older security appliances from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration expertise, see firewall integration and support expertise.
- Online Endpoint Security Monitoring makes it possible to watch over the various computers utilized by telecommuters and either reject or identify and mitigate modern cyber attacks like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is put on each secured endpoint device, watching all activity and using advanced behavioral threat analysis to detect new attacks before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted endpoint from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay secure even when they are offline. To find out more about ProSight ASM, visit remote endpoint monitoring for an at-home workforce.
- Security Audits can evaluate the vulnerability of your information system to all classes of external and local security attacks for an environment that incorporates remote workers. Progent can deploy remote, automated security analysis software for quickly and affordably detecting a wide variety of security gaps that can be found over the Internet. Progent's security assessment experts, which can be provided by security professionals with top credentials such as CISA, CISSP, and GIAC, can assist your company to evaluate your workflows and policies and assess your IT infrastructure to enable you to implement top-level protection for your at-home workers.
Data Protection for Remote Workers
The field of Data Protection covers saving and restoring vital data so as to prevent data loss and reduce recovery time in the event of storage system problems resulting from hardware breakdowns, software glitches, user error, cyber attack, or other causes. Reliable data protection strategies can be particularly challenging to architect and manage in hybrid networks that combine local data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for at-home workers must address diverse kinds of personally owned endpoints. Progent offers quick remote access to consultants knowledgeable about a wide array of platforms for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Leading backup/recovery products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources distributed across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud storage and features fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly envision circumstances that require a temporary changeover to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity consultants can help your business to create, document and test a DR/BC strategy that addresses the process of switching to telecommuting.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a centralized platform for safeguarding corporate information by controlling onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Remote endpoint devices can be personally owned or business owned. Network administrators managing the enrolled endpoint devices of telecommuters can use Intune to provision and authenticate applications on devices, push patches and certificates, set up policies for permission to access information and resources, manage passwords, establish VPN connections, control how teleworkers share data, establish threat defense, verify compliance, and erase sensitive information from lost, stolen or decommissioned endpoint devices. Microsoft Intune can be used with iOS, Google Android, Windows, and macOS/OS X devices. For information about Microsoft Intune and how Progent can assist you to use this platform to manage the devices of your at-home workforce, see Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that helps network managers to keep offsite endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual application delivery platform for identity control, app management, and configuration management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment through a perpetual license. Key capabilities of Workspace ONE include fast remote provisioning of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated reporting and analytics, email encryption, and integration with Microsoft apps and cloud services. For information about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Fort Myers, Florida organization, call
An index of content::
Award Winning CISM Certified Cybersecurity Management Engineers
Security Management Consulting
Progent offers the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the basic competencies and global standards of performance that IT security managers are expected to learn. It provides business management the assurance that consultants who have qualified for their CISM certification possess the experience and knowledge to deliver efficient security management and support consulting.
Technical Consultant 2500 Wireless Controller
5500 Wireless Controller IT Consulting
Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and debug your current Cisco Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller technology.
Open Now OS X Networking Remote Support
macOS Lion Networking Consultant Services
Progent's Apple Mac networking engineers can assist you with a wide range of system foundation issues including system architecture, remote and mobile access, internetwork compatibility, security, and emerging technologies such as Voice over IP and fast wireless connectivity. For business networks built solely on Apple Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent has the experience and depth to deal with the complexity of designing, integrating, and supporting a system infrastructure that is robust, safe, productive and aligned with your corporate goals. Progent can show you how to deploy Apple’s Xserve enterprise servers, Xserve RAID non-stop storage systems, and Xsan SAN systems. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
Consulting for IT Service Providers Remote Technical Support
IT Services for Network Service Firms Help and Support
Progent's Support Program for IT Service Providers lets you use Progent's consulting engineers while retaining your own service brand as a seamless extension of your network services team.
After Hours SCCM 2016 and Windows 10 Online Consulting
SCCM 2016 Device Management Remote Troubleshooting
Configuration Manager 2016 automates application and device deployment and updating, simplifies security and compliance settings management, inventories network assets, guards against company data leakage, performs health reporting, allows safe end-user self service, and delivers a single control mechanism for managing mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud experts can assist businesses of any size with any aspect of planning, implementing, using and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.
Windows Server 2019 Cybersecurity Remote Technical Support
On-site Support Windows Server 2019 Kubernetes Containers
Progent's certified Windows Server 2019 consultants can assist your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and Linux support.
Altaro VM Backup Management Online Support
Altaro VM Backup Planning IT Consultants
Altaro VM Backup software offers small organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, multi-site, and cloud architectures and also supports low-cost backup to Azure Block Blob storage. Top features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as low as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, granular restore options for specific files and emails, support for Windows Server Cluster Shared Volumes and vCenter for managing large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to assist you to design, deploy, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software.
IT Consulting SCCM Upgrade
SCCM Boundary Groups Remote Support
Configuration Manager automates application and device deployment at scale, centralizes security and compliance settings control, inventories network resources, guards against corporate data leakage, performs health monitoring, enables safe end-user self service, and delivers a common control mechanism for administering mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can assist businesses of any size with any aspect of planning, implementing, using and repairing a SCCM solution for on-premises, cloud-based, or hybrid networks.
24-Hour Microsoft Dynamics GP Remote Technical Support
Dynamics GP Great Plains Software Technical Support
Progent can help you prepare and implement a smooth migration to Dynamics GP/Great Plains so that you retain your data, strengthen your security, modernize your analytics, take complete advantage of Microsoft Office integration, and minimize business interruption by creating and following a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your company reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create custom line-of-business software and eCommerce programs that integrate seamlessly with Microsoft Dynamics GP.
ProSight Remote Network Infrastructure Monitoring Specialist
24 Hour Network Performance Analysis Network Engineer
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks.
Office 2016 Migration Consultant
Microsoft Experts Office 365 Outlook Computer Network Specialist
Progent's Microsoft Office and Office 365 experts can assist businesses to incorporate Office desktop and Office 365 apps including Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a cohesive solution that provides quick return on investment and promotes improved business results. Progent can assist your company to integrate Office or Office 365 apps with one another and with other core Microsoft technologies such as SharePoint, Exchange Server and Microsoft SQL Server deployed on-premises or hosted in the cloud. Progent's consultants can also help you to resolve compatibility problems between various versions of Microsoft Office desktop and offers live online instruction to individual users or teams.
Linux with Windows Consultant Services
Consultant Windows, Linux, UNIX, Solaris
If your business computer system mixes Linux technology technology with MS Windows, Progent can help you to incorporate your computers into a unified network that permits all your operating systems to coexist for simple management, seamless dataflow, high availability, superior performance, and tight security. Progent's UNIX/Linux and Windows integration assistance offerings include network architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote technical help and repair, in-person technical support, and Helpdesk support.
Small Business IT Consultant Wisconsin
Louisiana IT Service Providers
If your organization does not need immediate online support but you think you will require technical services with your information system soon, you can conserve time and money and ensure that the right IT skill will be available when you want it by getting in touch with a Progent sales agent and signing up as a client. For details, phone 800-993-9400 or send email to information@progent.com.
Cisco VoIP Remote Troubleshooting
Support Services Cisco VoIP Phones and Single Number Reach
Progent's Cisco-certified IP phone and video IP phone experts can assist your business to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified CM Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM applications such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, installing ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
VMware vSphere Specialist
Consult VMware VCDX certified
Progent offers the support of a certified VMware VCDX expert to help your organization design, configure, manage and repair VMware vSphere-based virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid deployments. Progent can provide advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, fault tolerance, and disaster recovery.
Remote Working Professional
Helpdesk for Remote Workers Support Services
Progent has two decades of background helping small and mid-size companies to design, deploy, optimize, manage, and troubleshoot computer networks that incorporate at-home workers.
Design Firm Consultant Cost
After Hours Consultant Cost Security Consulting Company
Progent's pricing policy is to bill for remote support and on-premises help by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with large invoices for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.
ProSight Email Guard Spam Filtering Services Engineers
ProSight Email Directory Harvest Protection Services
Progent's ProSight Email Guard uses the technology of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.
Microsoft GP/Great Plains Integration Services
Microsoft Dynamics GP ERP Technology Consulting Services
Progent’s Microsoft certified experts provide a range of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial platform and corporate management solution based, like all Microsoft accounting solutions, on the expandable and familiar foundation of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft financial software in the Dynamics GP line, provides an affordable tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP is simple to install and configure, and with its modular approach you can purchase only the functions you currently require, with the ability to expand clients and increase functionality when necessary. Progent’s Dynamics GP/Great Plains Software support experts can show you how to install, configure and manage Microsoft Dynamics GP/Great Plains 2010 as well as older editions of Dynamics GP/Great Plains.
24 Hour Firewall Configuration Juniper SSL Router
Juniper SA Series SSL VPN Network Consultants
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
64-bit Computing Consultant Services
Professionals 64-bit Migration
Progent’s Microsoft-certified consultants can assist your organization to enhance your desktops from 32 to 64 bits. Progent can help your company to understand the risks and advantages of moving to 64-bit PC desktop computing, design an efficient upgrade strategy that minimizes business interruptions, and deliver inexpensive, professional remote support to aid your company to configure 64-bit PC desktop operating systems and application programs on your current hardware.
ProSight Remote Desktop Management Technical Consultant
ProSight Remote Monitoring and Reporting Engineer
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical devices that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact your business.
SMS Server 2003 Migration Online Troubleshooting
SMS Server 2003 Upgrade Integration Support
Progent’s Microsoft certified experts offer small and medium size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to deliver important software rapidly and automatically to specified users, reduce software expense and stay compliant by determining patterns of usage, improve Windows security by increasing your awareness of vulnerability and by installing critical updates, manage your mobile workforce through accepted standards independent of connection or location, and reduce operational costs by fully exploiting the administrative functions incorporated into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application installation, security patch control, and asset monitoring management including program and appliance inventory.
Consulting Services Mission Critical IT Applications
Consultants Virtualization
Server proliferation wreaks havoc on network budgets and management resources. Server consolidation through a virtual architecture offers lower total cost of ownership of servers and faster return on investment, more leveraged utilization of servers, simplified operations, enhanced network availability, and easier management. Common usage scenarios for virtual machines are hardware consolidation, economical platforms for line-of-business legacy software running on outdated operating systems, and affordable quarantine of software development or evaluation environments from production systems.
Dynamics GP Visual Studio Services
Dynamics GP ODBC Professional
Progent's expert solution designers and programmers can assist your company to create customizations to Microsoft GP that support the unique needs of your business without losing the benefits of seamless Windows integration. Progent can also offer expertise with a variety of development technologies that can be utilized to build user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Juniper SA Series SSL VPN Evaluation
Juniper SA Series SSL VPN Technical Support
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
wireless VoIP phone and Aironet APs Setup and Support
Cisco Experts wireless VoIP phones and Meraki APs Remote Consulting
Progent's Cisco Wi-Fi VoIP phone configuration and troubleshooting experts offer remote and on-premises support to help you build and administer a Cisco Wi-Fi VoIP phone deployment by delivering integration services that range from debugging the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.
Antivirus Small Business Subscription
Postini Technology Consulting
E-Mail Guard is Progent's affordable antispam and anti-virus service that offers small businesses enterprise-quality protection from spam, viruses, directory harvesting, and other types of e-mail-based attacks on IT networks. E-Mail Guard is powered by Postini's Perimeter Manager, a sophisticated suite of web-based anti-spam and anti-virus services that defuse email assaults before they can penetrate the company firewall. Perimeter Manager also lets administrators monitor and control their e-mail systems, regardless of server vendor, hardware technology, or geographic location.
Engineers Dynamics GP BizTalk Adapter
Business Portal for Dynamics GP Consultant Services
Progent's expert solution designers and software developers can help your company to build enhancements to Microsoft Dynamics GP/Great Plains that address the special requirement of your organization while retaining the benefits of seamless Windows integration and connectivity. Progent can also offer help with a variety of development technologies that can be used to build user-interface and data integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
System Center Operations Manager On-site Support
System Center MOM Technology Professional
Medium-size businesses can enjoy all the benefits of Microsoft System Center Operations Manager and have quick availability of Progent’s Microsoft and Cisco Premier IT support professionals. Thanks to Progent's economically priced network support programs, medium-size businesses can select a simple co-sourcing package based on Microsoft System Center Operations Manager with network monitoring, automated alerts, comprehensive system analysis, Help Desk Call Center, and online service. For companies with mission-critical environments who need high availability networking, Progent offers a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager to provide medium-size company information systems enterprise-class reliability, security and productivity.
Network Support Consultant Wyoming
Utah IT Specialists
Progent’s Technical Response Center offers nationwide extended hours remote assistance for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals offer after-hours phone support and online direct computer connection to troubleshoot and resolve network problems rapidly and affordably. The scope of IT experience represented by Progent's staff of nationwide service engineers allows Progent to escalate even the most difficult network issues to qualified specialists as needed. For urgent problems, the Technical Response Center endeavors to answer your request for service in less than one hour.
Small Office Network Consulting Companies
Small Office Security Consulting Company
Progent is a leading innovator in cost-effectively delivering world-class IT help to small companies. Progent's success in handling the IT support requirements of the chronically underserved small business market is the combined outcome of key technical and operational breakthroughs that have eliminated much of the conventional costs out of managing IT service, injected unmatched technical expertise into the IT service system, and significantly streamlined the solution process.
After Hours Microsoft Mail Small Business IT Support
Microsoft Outlook Professionals
Progent's Microsoft-certified experts have two decades of background providing e-mail and integrated email/telephony solutions for businesses. Progent offers affordable Microsoft Exchange Server consulting services to strengthen email security and virus protection, provide high availability email, and facilitate remote and mobile email access. Progent’s Microsoft Exchange help and support offerings can assist you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT server or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.
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