Expanding your remote workforce can have a significant effect on IT architecture, security, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Fort Myers organization to select the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent offers services ranging from on demand expertise for getting you over challenging IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can help Fort Myers, Florida companies to with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Network Infrastructure for an At-Home Workforce
Setting up the network infrastructure required to support a remote workforce can be particularly challenging if you must accommodate a combination of worker-owned hardware like desktop computers and laptops, Internet routers, and wireless appliances from various vendors and with a mix of operating systems and firmware levels. Progent's background delivering online help for both legacy and modern IT products in remote office solutions allows you to make cost-effective use of your existing network infrastructure and provides you with fast access to top-tire consultants for implement essential updates. Services offered by Progent to help you to implement a high-functioning work-at-home ecosystem include:
IP Voice Integration for an At-Home Workforce
Expanding the corporate phone system to accommodate teleworkers is vital to maintaining a productive work-at-home solution. A variety of cloud-centric VoIP platforms are popular with small and mid-size businesses to server telecommuters. Many enterprises rely on Cisco's modern or legacy platforms for IP voice management. Progent can help businesses of all sizes to design or tune a remote IP voice service that delivers the flexibility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations tune their existing Cisco IP voice environments to support a growing remote workforce.
Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from leading vendors support online discussions, video conferencing, chat, and screen sharing for both local workers and at-home workers. Many organizations utilize multiple products to meet the needs of their different partners and customers. Progent can help your organization to maintain your current voice/video conferencing ecosystem and enhance the productivity of your at-home employees.
Microsoft Collaboration Platforms for Remote and Hybrid Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich environment of productivity apps that deliver a consistent user interface for exchanging information across a corporate network and on a broad range of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can help your company to deploy these critical collaboration products to maximize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for supporting its complete range of features. To learn more about Progent's consulting services for Microsoft Teams and Teams Premium, see planning and deployment consulting for Microsoft Teams.
SharePoint uses web entities to allow collaboration and knowledge sharing by offering policy-driven delivery of data, workflow, and tools for searching through enterprise-wide business data. SharePoint permits you to create secure web portals that enables remote workforce to see and edit consolidated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts. For details about Progent's SharePoint support services, visit SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, refer to integration consulting for Microsoft Exchange.
OneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. Remote users can store files to OneDrive, and co-workers anywhere can retrieve them securely through a web browser. Provided with Office 365, OneDrive enables at-home employees to co-author documents. Edits made offline are uploaded when you go back online. To find out about Progent's consulting services for Microsoft OneDrive, see Microsoft Onedrive configuration experts.
Public Cloud Integration Services for At-Home Workers
Progent offers affordable online support for helping businesses to build, manage and troubleshoot integrated network architectures that incorporate internal data centers, teleworkers, branches, and public cloud services. Progent offers top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix problems with public cloud access, authentication, and cybersecurity.
Azure is a leading family of public cloud software and services that enables you to utilize infrastructure, servers, and critical applications hosted on Microsoft's massive cloud. Azure offers more than one hundred cloud-based services such as hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure AD, and plan backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you create protected connections to Azure services for telecommuters by setting up and debugging firewall appliances and VPN tunnels. For information about Progent's consulting expertise for Azure, go to Microsoft Azure consulting.
Microsoft 365, previously branded Office 365, is Microsoft's growing family of business productivity applications and cloud-based services offered on a subscription basis. Office applications and cloud services are marketed in a variety of plans intended for users ranging from students and small offices to large enterprises. Progent can provide fast and affordable remote access to experts familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers top business value. For details about Progent's support services for Microsoft 365, go to Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, easier management, on-demand scaling, high availability, and other advantages associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, allowing customers to build hybrid networks. Progent's certified Exchange consultants can provide occasional help to guide you past challenging technical bottlenecks and can also provide end-to-end project management outsourcing to ensure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online deployment. For information Progent's expertise for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud market and is the industry's biggest provider of cloud services. Progent offers rapid and affordable online contact with cloud connectivity experts who can help your organization to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to build a high-uptime network model so your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, from home, or on the move. For information about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud (GCP) is a popular set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to expand your existing IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your critical apps cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent can help your organization to set up virtual machines on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage services, and streamline identity management for telecommuters with GCP Cloud Identity. Progent's experts can also assist you to use GCP's management tools to control and track your Google Cloud ecosystem. To find out, refer to Google Cloud Platform (GCP) integration support.
Help Desk Services for Teleworkers
A fast, organization-wide changeover to a from-home workforce, which could be activated by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Call Center by using Progent's remote Technical Response Center team.
Security for At-Home Workers
Work-from-Home staff members typically use their personal computing devices and often work in an unsecured physical space. This situation multiplies their susceptibility to cyber threats and requires careful configuration of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, thorough user training, and the creation of policies based on leading practices. Progent's veteran group of cybersecurity support experts can help your business to design, deploy and manage an effective security solution that guards critical information assets in networks that include at-home workers.
Firewalls enable companies to create a network environment that can be safely utilized by local users and by telecommuters, mobile users, vendors, customers, and the public. Next-generation firewall devices permit you to assign and control different access rights to different classes of users and to expand your network and modify your security as your company evolves and as cyber threats grow more sophisticated. Progent supports both current and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, refer to firewall support expertise.
Online Endpoint Monitoring makes it easy to watch over the various devices used by telecommuters and either reject or identify and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on each secured endpoint, monitoring all activity and using advanced machine learning and full execution context from SentinelOne to identify zero-day attacks before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the impacted endpoint device from the network to quarantine the threat. Since the ProSight ASM agent is self-contained, endpoint devices remain secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, see remote endpoint monitoring for an at-home workforce.
Progent's Duo authentication Managed Services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For details about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the vulnerability of your information system to all classes of external and local security attacks for a network that includes teleworkers. Progent can run remote, automated security analysis software for quickly and affordably uncovering a broad range of security gaps that can be surfaced via the Internet. Progent's security assessment experts, which can be provided by security experts with advanced credentials such as CISM, ISSAP, and GIAC, can help your business to evaluate your procedures and governance policies and assess your network architecture to enable you to implement top-level security for your teleworkers.
Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home connectivity solution and your internal and perimeter networks to help you uncover, rank, remediate, and verify security weaknesses before malicious hackers can exploit them. Progent can assist you to deploy NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can determine your current security profile. Progent's NodeZero experts can also help you to harden your existing network security and can help you to design and implement a cohesive cybersecurity ecosystem that simplifies management and delivers optimum protection for on-prem, cloud-based, at-home, and perimeter IT assets. To learn additional information about Progent's vulnerability analysis solutions based on on NodeZero's pentest platform, visit Consulting Services for NodeZero's Penetration Test Platform.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper describing key things to focus on for protecting an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
The field of Data Protection involves saving and restoring vital information so as to prevent data loss and reduce recovery time and effort in case of storage system failures resulting from hardware breakdowns, programming hiccups, human mistakes, cyber attack, or other causes. Dependable data protection solutions can be particularly challenging to architect and maintain in hybrid environments that incorporate local data centers, public clouds, and an at-home workforce.
Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager features a centralized solution for safeguarding corporate information by controlling local, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting mobile computers and applications. Managed endpoint devices can be personally owned or business owned. IT admins managing the endpoint devices of teleworkers can utilize Intune to provision and authenticate apps on devices, push updates and certificates, set up policies for permission to access data and networks, set passwords, create VPN tunnels, determine how home-based workers share information, set up threat defense, ensure compliance, and wipe sensitive information from missing, stolen or decommissioned endpoint devices. Microsoft Intune works with Apple iOS, Google Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your teleworkers, refer to Intune telecommuter device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a perpetual license. Top capabilities of Workspace ONE include rapid remote provisioning of new notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of devices, aggregated management reporting and analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud products. To learn about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Fort Myers, Florida business, phone