Fort Myers Telecommuters Configuration Support Services
System Planning, Configuration, Administration and Help Desk Consulting Services
Expanding your remote workforce can have a significant effect on IT architecture, security, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Fort Myers organization to select the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent offers services ranging from on demand expertise for getting you over challenging IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can help Fort Myers, Florida companies to with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Network Infrastructure for an At-Home Workforce
Setting up the network infrastructure required to support a remote workforce can be particularly challenging if you must accommodate a combination of worker-owned hardware like desktop computers and laptops, Internet routers, and wireless appliances from various vendors and with a mix of operating systems and firmware levels. Progent's background delivering online help for both legacy and modern IT products in remote office solutions allows you to make cost-effective use of your existing network infrastructure and provides you with fast access to top-tire consultants for implement essential updates. Services offered by Progent to help you to implement a high-functioning work-at-home ecosystem include:
- Virtual Private Network connectivity allows you to create a safe connection for authorized remote workers to use IT resources situated at your corporate datacenter or in a public cloud. Progent's consultants can help you to configure and maintain VPN connections between your at-home workforce and your key network resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your telecommuters to set up Cisco's popular AnyConnect software for secure VPN connections for a wide range of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms enable a teleworker to view and use a data center computer's desktop. This technology provides IT managers more control over the digital ecosystem of telecommuters and ensures them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewall services. Progent can provide top-tier online support for integrating home routers from all major vendors. See router configuration support from Cisco-certified consultants.
- Home Wireless networks, often shared by the whole family and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can cause throughput and cybersecurity issues. Progent can help you to resolve these issues by delivering expertise that include Cisco Aironet integration expertise, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti WiFi AP integration help.
- Internet connectivity solutions impact the performance and reliability of connections between telecommuters and the corporate network. Mission-critical applications may demand redundant Internet connections in case the normal connection breaks. Progent can provide expertise for identifying Internet service providers, selecting sensible service packages, and integrating fault-tolerant Internet connections. Refer to Internet connectivity integration services.
IP Voice Integration for an At-Home Workforce
Expanding the corporate phone system to accommodate teleworkers is vital to maintaining a productive work-at-home solution. A variety of cloud-centric VoIP platforms are popular with small and mid-size businesses to server telecommuters. Many enterprises rely on Cisco's modern or legacy platforms for IP voice management. Progent can help businesses of all sizes to design or tune a remote IP voice service that delivers the flexibility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations tune their existing Cisco IP voice environments to support a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) extends enterprise telephony features to devices like IP phones, media processing products, Voice over IP gateways, and multimedia apps used across the network. CUCM manages other combined media services like messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified CM consulting services.
- Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, see Cisco CallManager consulting services.
- Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN infrastructure to support these solutions and provide online deployment and debugging expertise.
Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from leading vendors support online discussions, video conferencing, chat, and screen sharing for both local workers and at-home workers. Many organizations utilize multiple products to meet the needs of their different partners and customers. Progent can help your organization to maintain your current voice/video conferencing ecosystem and enhance the productivity of your at-home employees.
- Skype for Business is Microsoft's leading communications product that supports real-time presence, IM, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can help you to deploy and maintain Skype for Business clients to support your at-home workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone platform for compatible iOS and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 simultaneous users for voice/video sessions. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. For details about Progent's consulting services for Cisco Webex and for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features that include voice/video calling, threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and help your business to optimize your WAN infrastructure to host them.
Microsoft Collaboration Platforms for Remote and Hybrid Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich environment of productivity apps that deliver a consistent user interface for exchanging information across a corporate network and on a broad range of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can help your company to deploy these critical collaboration products to maximize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for supporting its complete range of features. To learn more about Progent's consulting services for Microsoft Teams and Teams Premium, see planning and deployment consulting for Microsoft Teams.
SharePoint uses web entities to allow collaboration and knowledge sharing by offering policy-driven delivery of data, workflow, and tools for searching through enterprise-wide business data. SharePoint permits you to create secure web portals that enables remote workforce to see and edit consolidated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts. For details about Progent's SharePoint support services, visit SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, refer to integration consulting for Microsoft Exchange.
OneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. Remote users can store files to OneDrive, and co-workers anywhere can retrieve them securely through a web browser. Provided with Office 365, OneDrive enables at-home employees to co-author documents. Edits made offline are uploaded when you go back online. To find out about Progent's consulting services for Microsoft OneDrive, see Microsoft Onedrive configuration experts.
Public Cloud Integration Services for At-Home Workers
Progent offers affordable online support for helping businesses to build, manage and troubleshoot integrated network architectures that incorporate internal data centers, teleworkers, branches, and public cloud services. Progent offers top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix problems with public cloud access, authentication, and cybersecurity.
Azure is a leading family of public cloud software and services that enables you to utilize infrastructure, servers, and critical applications hosted on Microsoft's massive cloud. Azure offers more than one hundred cloud-based services such as hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure AD, and plan backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you create protected connections to Azure services for telecommuters by setting up and debugging firewall appliances and VPN tunnels. For information about Progent's consulting expertise for Azure, go to Microsoft Azure consulting.
Microsoft 365, previously branded Office 365, is Microsoft's growing family of business productivity applications and cloud-based services offered on a subscription basis. Office applications and cloud services are marketed in a variety of plans intended for users ranging from students and small offices to large enterprises. Progent can provide fast and affordable remote access to experts familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers top business value. For details about Progent's support services for Microsoft 365, go to Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, easier management, on-demand scaling, high availability, and other advantages associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, allowing customers to build hybrid networks. Progent's certified Exchange consultants can provide occasional help to guide you past challenging technical bottlenecks and can also provide end-to-end project management outsourcing to ensure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online deployment. For information Progent's expertise for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud market and is the industry's biggest provider of cloud services. Progent offers rapid and affordable online contact with cloud connectivity experts who can help your organization to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to build a high-uptime network model so your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, from home, or on the move. For information about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud (GCP) is a popular set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to expand your existing IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your critical apps cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent can help your organization to set up virtual machines on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage services, and streamline identity management for telecommuters with GCP Cloud Identity. Progent's experts can also assist you to use GCP's management tools to control and track your Google Cloud ecosystem. To find out, refer to Google Cloud Platform (GCP) integration support.
Help Desk Services for Teleworkers
A fast, organization-wide changeover to a from-home workforce, which could be activated by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's extensive team of online technical support specialists along with world-class ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update their active tickets, add information, and upload screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service allows your business to augment your current Call Desk staff by splitting responsibilities for Call Desk services seamlessly between your regular support organization and Progent's extensive team of PC support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support model based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Augmentation Services can enable your company to deliver world-class technical support to your telecommuters, visit Progent's Call Desk augmentation Services.
Security for At-Home Workers
Work-from-Home staff members typically use their personal computing devices and often work in an unsecured physical space. This situation multiplies their susceptibility to cyber threats and requires careful configuration of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, thorough user training, and the creation of policies based on leading practices. Progent's veteran group of cybersecurity support experts can help your business to design, deploy and manage an effective security solution that guards critical information assets in networks that include at-home workers.
Firewalls enable companies to create a network environment that can be safely utilized by local users and by telecommuters, mobile users, vendors, customers, and the public. Next-generation firewall devices permit you to assign and control different access rights to different classes of users and to expand your network and modify your security as your company evolves and as cyber threats grow more sophisticated. Progent supports both current and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, refer to firewall support expertise.
Online Endpoint Monitoring makes it easy to watch over the various devices used by telecommuters and either reject or identify and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on each secured endpoint, monitoring all activity and using advanced machine learning and full execution context from SentinelOne to identify zero-day attacks before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the impacted endpoint device from the network to quarantine the threat. Since the ProSight ASM agent is self-contained, endpoint devices remain secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, see remote endpoint monitoring for an at-home workforce.
Progent's Duo authentication Managed Services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For details about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the vulnerability of your information system to all classes of external and local security attacks for a network that includes teleworkers. Progent can run remote, automated security analysis software for quickly and affordably uncovering a broad range of security gaps that can be surfaced via the Internet. Progent's security assessment experts, which can be provided by security experts with advanced credentials such as CISM, ISSAP, and GIAC, can help your business to evaluate your procedures and governance policies and assess your network architecture to enable you to implement top-level security for your teleworkers.
Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home connectivity solution and your internal and perimeter networks to help you uncover, rank, remediate, and verify security weaknesses before malicious hackers can exploit them. Progent can assist you to deploy NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can determine your current security profile. Progent's NodeZero experts can also help you to harden your existing network security and can help you to design and implement a cohesive cybersecurity ecosystem that simplifies management and delivers optimum protection for on-prem, cloud-based, at-home, and perimeter IT assets. To learn additional information about Progent's vulnerability analysis solutions based on on NodeZero's pentest platform, visit Consulting Services for NodeZero's Penetration Test Platform.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper describing key things to focus on for protecting an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
The field of Data Protection involves saving and restoring vital information so as to prevent data loss and reduce recovery time and effort in case of storage system failures resulting from hardware breakdowns, programming hiccups, human mistakes, cyber attack, or other causes. Dependable data protection solutions can be particularly challenging to architect and maintain in hybrid environments that incorporate local data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for teleworkers must address diverse types of user-owned endpoint devices. Progent offers fast online help from consultants familiar with a broad array of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, tablets and smartphones. Leading backup/restore solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data distributed throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud storage and includes granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly envision circumstances that call for a quick changeover to telecommuting. Progent's expert disaster recovery planning experts and business continuity consultants can assist your business to develop, document and validate a DR/BC strategy that addresses the logistics of moving to an at-home workforce.
Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager features a centralized solution for safeguarding corporate information by controlling local, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting mobile computers and applications. Managed endpoint devices can be personally owned or business owned. IT admins managing the endpoint devices of teleworkers can utilize Intune to provision and authenticate apps on devices, push updates and certificates, set up policies for permission to access data and networks, set passwords, create VPN tunnels, determine how home-based workers share information, set up threat defense, ensure compliance, and wipe sensitive information from missing, stolen or decommissioned endpoint devices. Microsoft Intune works with Apple iOS, Google Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your teleworkers, refer to Intune telecommuter device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a perpetual license. Top capabilities of Workspace ONE include rapid remote provisioning of new notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of devices, aggregated management reporting and analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud products. To learn about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Fort Myers, Florida business, phone
An index of content::
SharePoint Server 2010 Engineer
SharePoint Foundation Computer Consulting
Progent's Microsoft-certified engineers can provide cost-effective remote technical support and development services to assist you to design, implement, administer, and maintain SharePoint 2010 environments that can feature web sites that can function as intranets, extranets, document and media management tools, wikis, data marts, business information systems, enterprise-wide search engines, workflows, and other tools to promote and enhance teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's familiar desktop programs including Office Excel, Word, PowerPoint, and Visio. Progent can assist you to upgrade from previous versions of SharePoint or move a mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 solution.
Shared Service Desk Remote Support
Supplemental Service Desk Technology Consulting
Progent's Standard Help Desk Services provide an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Support services are offered at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Network Consult Linux Phone-based
Linux RedHat Phone-based Consulting Services
Progent offers nationwide online help and troubleshooting services for companies who run environments based on versions of the Linux OS or whose IT systems include a combination of Linux platforms/Linux and Microsoft Windows products. Online network consulting offers maximum leverage for your IT dollar by extending user productivity and shortening the time billed for network repair services. Advanced remote support utilities and experienced technicians and consultants combine to enable Progent to solve most network problems without squandering time and money by traveling to your location. In the vast majority of situations your network issues can be remediated by telephone or via a combination of phone help and online network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP and ISSAP certified security professionals to help with the most challenging network issues.
Consult Flexential Data Center
24/7/365 Consulting Services Flexential Data Center Tampa
Progent utilizes the Flexential Tampa colocation center primarily to deliver private cloud hosting services. Progent maintains a group of network consultants based in the Tampa area, and Progent also offers online support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran disaster recover planning experts. Progent can also assist you to plan and carry out a migration to the Flexential data center with services like designing system configuration, recommending hardware components, system configuration and testing, troubleshooting, setting up online management, and educating your IT staff.
Consultants Microsoft Azure enterprise hybrid cloud solutions
Azure hybrid cloud integration Consulting Services
Progent's consultants can help you with any stage of Microsoft Azure migration such as needs analysis, prerequisites evaluation, solution design, pilot testing, deployment, automated administration, performance tuning, license controls, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist your IT staff to set up and debug firewalls and VPN tunnels so that your clients can securely access to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you integrate key Microsoft technologies to run in Azure including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist you to create a hybrid cloud ecosystem that seamlessly integrates physical datacenters with Azure resources.
Virtual Service Desk IT Consultants
Engineer Supplemental Support Desk
Progent provides several basic types of Helpdesk support : Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Support, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft professionals offers your customers easy access to a reliable support group with years of experience delivering phone support and remote access repair for networks based on Microsoft products. Progent's focus is on giving the support Call Center a positive image as a key contributor to business productivity. Progent's goal is to fix and not simply report problems.
Linux RedHat Online Information Technology Consulting
Linux Phone-based IT Consulting
Progent provides nationwide remote technical support and troubleshooting services for companies who run networks powered by variants of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows products. Remote IT help offers optimum return for your information technology dollar by extending client productivity and limiting the time billed for computer repair services. Sophisticated remote support technology and skilled technicians and engineers combine to enable Progent to handle most IT issues without wasting time and money by traveling to your location. In the vast majority of situations your IT issues can be remediated by telephone or via a combination of phone support and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA premier security specialists to assist you with the most challenging network issues.
OS X and Exchange Online Technical Support
Online Support Services Entourage and Exchange
Exchange Servers and Macintosh computers can work together efficiently. Progent's Mac and Microsoft certified consultants can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users are able to collaborate with colleagues who use Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac systems can collaborate, allowing Mac users to get and transmit email, search the Exchange global address list, copy addresses, sync up appointments, and invite fellow workers to conferences via your Exchange account. Progent will verify that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web connectivity are working. Progent also offers customized onsite Entourage education.
Cisco Aironet Technical Consultant
Information Technology Consulting WiFi
Progent's Wireless Consulting Services provide a convenient, economical option for businesses of any size to configure, manage, monitor and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Top Ranked Conti protection and ransomware recovery Specialists
Top Ranked Nephilim ransomware protection and recovery Specialists
ProSight Active Security Monitoring incorporates next generation behavior-based AI technology by SentinelOne to defend endpoint devices and physical and virtual servers against familiar and zero-day ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
24/7 ProSight Reporting Remote Infrastructure Monitoring Technology Consulting
ProSight Reporting Infrastructure Management Remote Support
ProSight Reporting is an expanding suite of real-time reporting utilities designed to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
SQL Server 2014 In-memory OLTP Technical Support
SQL Server 2014 Azure Backup Specialists
Microsoft SQL Server 2014 includes major enhancements in key areas such as speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works seamlessly across all types of applications including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite consulting services such as planning, deployment, management, troubleshooting, and application development services to enable businesses of any size to realize maximum business value from their SQL Server 2014 deployment.
Network Education
One-On-One Training Windows
Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Mid-size companies who work with trusted freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
Windows Server 2016 Virtual Machine Load Balancing Computer Consultant
24 Hour Windows Server 2016 Migration Integration Services
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting services to assist businesses of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can help your company to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
24-Hour Barracuda Backup Bare Metal Recovery Troubleshooting
Barracuda Backup Local Online Consulting
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built hardware storage device built by Barracuda or a virtual appliance with comparable features but which utilizes your existing storage hardware. Barracuda Backup protects critical business data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting services to assist your business to design, configure, operate and repair a backup and disaster recovery solution built on Barracuda technology.
Project Management Test Lab Consultant Services
Specialists NLB Testing
The Progent Test and Training Lab at the QTS Internet Data Center can be used for testing line-of-business applications, creating cost-effective system upgrade procedures, assessing and optimizing performance, designing or verifying disaster recovery strategies, mitigating compatibility problems, and establishing training environments for the latest technologies. For Progent clients who lack sufficient internal resources to assemble proper test systems, the lab reduces capital costs and technical risk while keeping vital IT initiatives on schedule.
Dynamics GP Power BI Consulting
Integration Services Microsoft Financial Software
Progent's Microsoft certified consultants provide a variety of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft accounting package and corporate management solution built, like all Microsoft financial solutions, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the latest version of Microsoft financial products in the Dynamics GP/Great Plains line, provides an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP/Great Plains is simple to install and configure, and with its modular design you can license only the functions you currently require, with the ability to add clients and increase capabilities when necessary. Progent's Microsoft Dynamics GP Software consulting engineers can help you deploy, customize and manage Microsoft Dynamics GP/Great Plains 2010 and also earlier editions of Microsoft Dynamics GP/Great Plains.
MSP360 Exchange Mailbox Backup Consulting Services
Network Consulting MSP360 Managed Backup
Progent can help your company to design, deploy and debug a backup plan built around MSP360 technology. MSP360 enables file or image-based backup/restore for virtual machines and physical machines, works with all leading public clouds, and allows you to create a backup ecosystem with a low Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to protect against data loss caused by user miscues, computer errors, ill-intentioned insiders, and external attacks such as ransomware. To learn more, go to ProSight DPS 360 Backup services.
Hosting for Virtual Servers Professionals
Virtual Server Private Cloud Hosting Consulting Services
Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small organization's servers in a solution that gives the maximum degree of dependability and scalability and is in addition easy to transfer to any data center. Progent's Private Cloud Hosting and Management services are based upon mature virtualization technologies that allow small and midsize companies with mixed- platform IT systems to economize dramatically on the expense of capital investments, system maintenance, and network management while benefiting from world-class reliability and an unprecedented level of vendor independence.
Professional Dynamics GP SmartList Designer
Dynamics GP Management Reporter Consulting Services
Microsoft Dynamics GP software includes analytics and reporting features that let you monitor all operations, sales and expenses, and sales trends with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting consulting services can help you design reports that allow you to analyze your business more thoroughly, converting uncooked data into valuable management information. Progent can improve your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application experience with VBasic, XML and other tools in order to offer custom line-of-business application development and web commerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains.
Consultancy Great Plains Accounting
24/7/365 Dynamics GP Web Services Professional
Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to create specialized mission-critical programs and eCommerce solutions that operate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can help you create reports that allow you to track your business more effectively, transforming raw data into useful understanding of your company and customers.
Microsoft Consultant Subcontractor Jobs
24/7/365 Cisco Consultants Contractor Jobs
Progent is looking for a variety of full-time employees including motivated Microsoft Certified Systems Engineers; system experts who have Cisco CCDP or CCIE credentials; and consultants for fault-tolerant system design with backgrounds in mobile connectivity, wireless integration, non-stop environments, disaster recovery solutions, data preservation, and VMware technology. Progent is also hiring workstation support technicians, off-site service specialists, and CISSP or CISM certified security consultants. We are also hiring veteran managers able to perform effectively in Progent's high-growth, virtual office model. Progent contracts independent consultants with in-depth expertise and working experience in important information technology topics beyond Progent's main technical focus. Our Experts Team includes freelance consultants who can provide advice and programming support for line-of-business solutions such as MRP, Enterprise Resource Planning, or CRM; possess specialized knowledge of popular operating systems such as Linux, Apple OS, or Sun, or offer expert help in technologies like telecom, web site development, Electronic Data Interchange, eCommerce, or database management. Independent consultants certified by Progent cooperate with Progent's full-time professionals to deliver comprehensive solutions for small business networks.
Award Winning Computer Consulting ProSight Reporting Infrastructure Monitoring
ProSight Reporting Infrastructure Management Configuration
ProSight Reporting is an expanding family of in-depth reporting tools created to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Company-wide Standards for Best Practices Security Consulting Firms
Microsoft Consulting Best Practices Network Architect Firms
Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, in the trenches of IT support, performing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices that are combined into shared leading practices standards that Progent teaches its support team. This means that you get not only expert technical capability, but also a consultant with proven methods for using technical knowledge to resolve actual network problems rapidly.
VPN Support Outsourcing
Remote Access Consulting Services
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized business integrate and maintain Cisco's security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to manage and offer the versatility to expand with your growing business requirements. Progent's Cisco-Certified network experts support Cisco's comprehensive family of hardware and software targeted at eliminating information theft, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can show you how to deploy Cisco technology to achieve secure connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central client access control foundation for user certification, authorization, and tracking from an easy-to-use Web interface.
Microsoft and Cisco Certified CRISC Cybersecurity On-site Support
CRISC Risk Evaluation Computer Consultants
Progent's disaster recovery planning and business continuity professionals can show you how to create a disaster recovery plan in case of an IT system disaster. Progent can show you how to create a complete disaster recovery strategy that includes periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, fault-tolerant network architecture that addresses availability issues involving a broad array of network technologies and processes.
Cisco CCIE Remote Consultancies
Cisco Firewall Server Consultants
Progent can provide rapid online support from Cisco-certified CCIE network infrastructure experts. Progent's CCIE experts can link to your environment using powerful remote support utilities to deliver quick and economical troubleshooting and remediation of critical network infrastructure problems.
Emergency Microsoft 365 and Android Support and Help
Microsoft Certified Partner Integration Microsoft 365 mail flow
Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any phase of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed support to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Exchange initiative is carried out on time and within budget.
MSP360 SQL Backup Computer Consulting
MSP360 Desktop Backup Online Troubleshooting
Progent can assist you to create, deploy and manage a backup plan based on MSP360 Backup technology to protect your IT assets residing on any major public cloud. Progent offers monitoring and remote management to prevent data loss caused by human mistakes, computer error, malicious insiders, and external attacks like ransomware.
scom 2016 VMware integration Technical Consultant
Network Consultants scom 2016 resource pools
Microsoft System Center 2016 Operations Manager helps to promote top performance and dependable uptime for critical workloads by providing centralized, cross-platform monitoring of IT infrastructure installed throughout on-premises systems and private and public clouds. Progent's consulting group offers advanced remote and onsite support to assist organizations of all sizes to design, implement, tune, update and repair Operations Manager 2016 deployments. Progent can help your company to migrate to Operations Manager 2016 from older releases of Operations Manager or from different IT infrastructure monitoring products, or combine multiple monitoring tools into a unified infrastructure management ecosystem. Progent can also show you how to extend your SCOM 2016 scope to incorporate infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.
Urgent Managed IT Services Consultants Remote Troubleshooting
ProSight Remote Managed IT Services Services
Progent's ProSight family of managed services are designed to offer businesses who have small in-house IT administration and support teams with affordable access to world-class management tools and consulting expertise. Benefits of Progent's ProSight line of managed IT services include fixed IT management costs, smart automation of common management tasks, continual absorption of the latest technology, graceful transition from older systems to modern solutions, close alignment of computer technology with business goals, access to seasoned IT consultants, and freeing up management to concentrate on business rather than fast-evolving information technology.
Windows, UNIX, Solaris On-site Technical Support
24-7 Solaris with Windows Consulting
If you are developing UNIX-based applications in an environment that has Windows-based processors, desktops, and office applications, Progent offers comprehensive IT outsourcing that frees you to focus on your area of strategic expertise while avoiding the constant distraction of managing your company information system. Through the use of smart server monitoring and by providing remote and in-person assistance when your company needs it, Progent represents an economical way for supporting an information system that features excellent availability, protection, and efficiency. Progent's developer support services include full-service information technology outsourcing, virtual server infrastructure, remote and on-premises service and troubleshooting, proactive network monitoring, and Help Desk services.
Email Guard DLP Professional
Email Allow Lists Consultancy
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Open Now Windows, UNIX, Solaris Computer Consulting
Solaris with Windows Engineers
If your company is developing UNIX-based software on a network that has Microsoft Windows-based servers, PCs, and office applications, Progent can provide comprehensive IT outsourcing that allows you to concentrate on your field of high-value expertise without the continual hassle of maintaining your company information system. Through the use of smart network monitoring and by delivering online and in-person assistance when your company needs it, Progent offers an affordable alternative for maintaining an information system that provides high availability, protection, and efficiency. Progent's developer assistance offerings feature comprehensive information technology outsourcing, virtual server infrastructure, remote and on-premises support and repair, 24x7 monitoring services, and Help Desk Call Center outsourcing.
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