Expanding your telecommuter workforce can have a significant impact on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to design, configure, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Alpharetta company to pick the right technologies and follow leading practices in building and operating a safe virtual solution for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services that go from on demand guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist Alpharetta, Georgia businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security monitoring, data protection solutions, and centralized management.

IP Voice Solutions for Teleworkers
Extending the company PBX system to include teleworkers is critical to supporting an effective at-home workforce. A variety of cloud-centric VoIP platforms are popular with SMBs to support telecommuters. Many larger organizations depend on Cisco's modern or legacy platforms for IP voice management. Progent can help businesses of any size to design or maintain a telecommuter VoIP environment that delivers the versatility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations optimize their current Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media software used throughout the network. Unified Communications Manager manages additional mixed media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's CUCM support, see CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your current CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, see Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with users operating outside the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to work with these solutions and deliver as-needed configuration and troubleshooting expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Alpharetta, Georgia business, call 1-800-993-9400 or go to Contact Progent.