Bellevue Remote Workers Integration Consulting and Support
Solution Planning, Configuration, Administration and Troubleshooting Consulting Experts
Expanding your at-home workforce may have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of experience assisting SMBs to plan, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Bellevue organization to pick the right technologies and adhere to best practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Bellevue, Washington businesses to with any aspect of building a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.
Infrastructure for a Remote Workforce
Configuring the network infrastructure required to support an at-home work environment can be particularly challenging if you must accommodate a combination of personal equipment such as desktop computers and notebooks, routers, and Wi-Fi appliances from an assortment of manufacturers and with a mix of OS software and firmware releases. Progent's background delivering online help for both legacy and current IT products in virtual office venues allows you to make efficient use of your available network infrastructure and provides you with fast access to expertise for making necessary updates. Support services offered by Progent to assist your company to create a high-functioning work-at-home ecosystem include:
- Virtual Private Network technology makes it possible to establish a secure connection for authenticated at-home workers to access IT resources situated at your company data center or in a public cloud. Progent's consultants can help you to deploy and manage VPN access between your teleworkers and your various IT resources by providing online VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your telecommuters to utilize Cisco's popular AnyConnect software for safe VPN tunneling for a wide range of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable a teleworker to view and use a data center computer's desktop. This technology provides network managers more control over the computing ecosystem of telecommuters and ensures remote users a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach home computer networks to the Internet and support VPN connections, home Wi-Fi networks, and firewall services. Progent offers expert remote support for configuring routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
- Home Wireless networks, typically supporting families and guests, are commonly utilized by telecommuters to access their Internet router for work. This can create performance as well as cybersecurity issues. Progent can assist businesses to resolve these issues by delivering services like Aironet configuration expertise, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti Unifi WiFi access point integration assistance.
- Internet connectivity methods affect the speed and reliability of connections between telecommuters and the corporate data center. Business-critical processes might require redundant Internet access in the event the normal connection breaks. Progent offers expertise for picking Internet service providers, choosing appropriate service offerings, and configuring redundant Internet connections. See Internet connectivity solutions.
VoIP Solutions for Remote Workers
Extending the corporate phone system to accommodate remote users is vital to maintaining a productive at-home workforce. A variety of cloud-centric digital PBX products are popular with small and mid-size businesses to support remote users. Many enterprises rely on Cisco's modern or older products for IP voice management. Progent can assist organizations of any size to design or maintain a remote IP voice service that delivers the versatility, transparency and security required for remote users. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations optimize their existing Cisco IP voice systems to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (CUCM) delivers advanced telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media software used throughout the network. Unified Communications Manager manages additional mixed media services like unified messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, refer to Cisco Unified CM expertise.
- Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent can assist your company to support your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other older VoIP platforms, see CallManager consulting services.
- Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network architecture to work with these VoIP solutions and provide online configuration and debugging expertise.
Video Conferencing for Telecommuters
A broad selection of voice/video conferencing products from leading vendors enable online meetings, video conferencing, chat, and screen/content sharing for both onsite workers and telecommuters. Many organizations use a mix of conferencing products to accommodate their different partners and clients. Progent's communications experts can help your organization to manage your current voice/video conferencing ecosystem and optimize the engagement of your remote employees.
- Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help you to set up and manage Skype for Business client software to support your remote employees. To learn more about Progent's support services for Skype for Business, see Skype for Business consulting services.
- FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for voice/video calls. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus editing and playback for future reference and training. For details about Progent's support expertise for Webex as well as for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features that include video calling, persistent chat, plus file sharing. To learn more about Progent's consulting services for Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and assist your business to optimize your network infrastructure to run them.
Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful ecosystem of applications that create a consistent user experience for exchanging information across a corporate network and on a broad range of endpoints. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their original publication and can assist your company to deploy these flagship collaboration platforms to optimize the effectiveness of your at-home workers.
SharePoint utilizes web sites to facilitate collaboration and information delivery by offering policy-based access to content, workflow, and tools for looking through enterprise-wide business data. SharePoint allows you to create protected web portals that allows remote workforce to view and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint consulting expertise, visit SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to deployment consulting for Exchange.
OneDrive is Microsoft’s shared cloud storage service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and colleagues anywhere can share them securely via a web browser. Included with Office 365, OneDrive allows at-home employees to co-author documents. Revisions created offline are automatically uploaded when you reconnect to the Internet. To learn about Progent's consulting services for Microsoft OneDrive, go to Onedrive integration experts.
Cloud Integration for Telecommuters
Progent offers fast and affordable online assistance for helping organizations to build, manage and repair cohesive network models that combine internal data centers, at-home workers, branch offices, plus public cloud services. Progent offers top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve problems with public cloud connectivity, authentication, and cybersecurity.
Azure is a leading family of public cloud software and services that enables you to use IT infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Azure includes over 100 services services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan backup and recovery solutions with Azure Backup. Progent can also show you how to create secure access to Azure services for remote workers by configuring and debugging firewalls and VPN IPsec tunnels. To find out about Progent's consulting services for Azure, see Microsoft Azure consulting services.
Office 365, now called Microsoft 365, is Microsoft's growing suite of business productivity software and cloud services offered by subscription. Microsoft apps and cloud services are marketed in a selection of bundles intended for customers ranging from individuals and households to large enterprises. Progent can provide quick and affordable remote contact with experts familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the numerous subscription bundles offered with Office 365 and configure 365 apps for your teleworkers to achieve top business value. For information about Progent's expertise for Microsoft Office 365, see Microsoft 365 integration support.
Office 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Office 365 product product suite. Office 365 Exchange Online offers the advantages of reduced spending for physical infrastructure, simplified management, dynamic scaling, high availability, and other advantages associated with public clouds. Microsoft has engineered Office 365 Exchange Online to run seamlessly with local Exchange environments, enabling customers to create hybrid information systems. Progent's Exchange consultants are available for occasional help to get you through challenging IT roadblocks and also offer comprehensive project management outsourcing to ensure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting services for Exchange Online, see Exchange Online configuration and support expertise.
Amazon AWS is a trailblazer in the public cloud computing market and is the industry's leading provider of cloud-based services. Progent can provide quick and economical online contact with cloud integration consultants who can help your organization to design, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help you to create a high-availability network model so your employees have a consistent computing environment whether they are working from your headquarters, a branch office, from home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS integration services.
Google Cloud is a popular collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your business to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your mission-critical applications cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent can assist your organization to set up VMs on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage, and streamline access control for telecommuters with GCP Cloud Identity services. Progent can also help your organization to utilize GCP's unified management tools to administer and monitor your Google Cloud environment. To learn, visit Google Cloud Platform consulting support.
Help Desk Call Center Services for Teleworkers
A sudden, organization-wide changeover to a from-home business model, which might be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Call Center services leverage Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and tracking technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial service requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or update their current trouble tickets, add information, and upload screenshots and relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows your company to supplement your current Support Desk organization by sharing delivery of Call Center support services seamlessly between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collaborative support model utilizing the leading PSA platform for handling help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class IT support to your at-home employees, visit Progent's Help Desk Call Center augmentation Services.
Security for Remote Workers
Remote workers often use their personal equipment and work in a physically unsecured environment. This increases their vulnerability to cyber threats and demands careful deployment of firewalls, remote security monitoring, and the enforcement of policies based on best practices. Progent's seasoned roster of certified cybersecurity professionals can assist your company to design, deploy and manage a modern security environment that protects vital data in networks that include telecommuters.
Firewalls allow you to build a network environment that can be safely utilized by local users and by telecommuters, mobile workers, suppliers, clients, and the public. Next-generation firewall devices allow you to assign and control appropriate access rights to different classes of users and to scale your IT network and modify your cybersecurity posture as your company evolves and as cyber threats become increasingly sophisticated. Progent supports both current and older security devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration expertise, go to firewall integration and support services.
Remote Endpoint Monitoring makes it easy to track the disparate computers utilized by an at-home workforce and either block or spot and respond to modern threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on each protected endpoint, watching all activity and using advanced behavioral threat analysis to detect new threats on arrival. When an attack is discovered, ProSight ASM instantly isolates the infected endpoint device from the corporate network to quarantine the malware. Since the ProSight Active Security Monitoring software agent is autonomous, endpoints stay secure even when they are disconnected from the Internet. For more information about ProSight Active Security Monitoring, see remote endpoint security monitoring for at-home workers.
Security Audits can evaluate the vulnerability of your network to all classes of external and internal security threats for an environment that incorporates an at-home workforce. Progent can deploy remote, automated security analysis scanning for quickly and affordably detecting a broad range of security gaps that can be found over the Internet. Progent's security audit experts, which can be provided by security experts with advanced credentials including CISM, CISSP, and GIAC, can assist you to audit your operations and policies and assess your IT infrastructure to enable you to design top-level security for your telecommuters.
Data Protection Solutions for Teleworkers
Data Protection involves backing up and restoring vital data so as to avoid data loss and minimize restoration time and effort in case of storage system problems due to equipment breakdowns, software hiccups, human mistakes, cyber attack, or other causes. Dependable data protection solutions can be particularly challenging to design and maintain in hybrid networks that incorporate in-house data centers, public clouds, and at-home workers.
- Backup/Restore solutions for an at-home workforce must address diverse kinds of user-owned endpoint devices. Progent offers quick online access to experts familiar with a wide array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Leading backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources spread across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud storage and features fine-grained recovery and unified management capabilities.
- Disaster Recovery/Business Continuity plans commonly envision circumstances that call for a rapid switch to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can help your company to create, document and validate a DR/BC strategy that addresses the logistics of moving to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager provides a unified solution for safeguarding corporate data by controlling local, mobile, and at-home endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and software. Remote endpoint devices can be user owned or company owned. IT admins managing the endpoint devices of at-home workers can utilize Intune to deploy and validate applications on devices, push updates and certificates, configure policies for accessing information and networks, manage passwords, establish VPN connections, determine how teleworkers share data, establish threat protection, verify security compliance, and wipe sensitive data from lost, stolen or decommissioned devices. Intune can be used with Apple iOS, Google Android, Windows, and macOS/OS X computers. To find out about Intune and how Progent can help your company to use Microsoft's Endpoint Management to administer the endpoint computers of your telecommuters, see Intune mobile endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that allows network managers to keep offsite endpoint devices current and protected. Workspace ONE uses VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a perpetual license. Top features of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies management reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud-based services. For information about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote device management expertise.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Bellevue, Washington organization, phone
An index of content::
SQL Server 2017 Development Consulting Services
SQL Server 2017 High Availability On-site Support
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business benefits of migrating to SQL Server 2017 and can assist your organization to design and carry out an efficient migration of your current SQL Server environment to any deployment model including local, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or onsite support services ranging from on-demand architecture assessment or troubleshooting to end-to-end project management to make sure your SQL Server 2017 initiative is successfully completed on schedule and within budget.
Microsoft Teams PBX integration Engineer
Services Microsoft Teams with Microsoft 365
Progent can help you to plan an upgrade to Teams from Skype for Business Online or Lync Server and configure, manage, and troubleshoot a cloud or hybrid deployment of Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Exchange 2013 Load Balancing Support and Setup
Exchange 2013 Configuration Computer Consulting
Exchange 2013 includes significant improvements to the functionality of its predecessor Exchange Server 2010 and delivers important new features plus a redesigned structure. These improvements affect vital facets of IT such as manageability, availability, security, cost of ownership, teamwork, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the potential business benefits of upgrading to Exchange Server 2013, design a cost-effective test and deployment strategy, and train your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote support and management for Microsoft Exchange Server 2013.
SCVMM 2016 and VMware ESXi Engineer
SCVMM 2016 and Windows 2016 Support and Setup
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network management tools and is intended to provide a centralized mechanism for configuring and managing virtualized fabric and services across hybrid networks that can incorporate private clouds and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can assist businesses of any size with any aspect of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade smoothly from legacy versions of Virtual Machine Manager, design workflows for building and installing VMs and VM hosts, implement high-availability scale-out clusters, integrate your private cloud resources with public clouds, configure virtual switches, develop and debug PowerShell scripts, and help you assess the strategic advantages of the latest capabilities such as Storage Replica and Shielded VMs. Progent's hypervisor experts can provide world-class Windows Hyper-V consulting and VMware ESXi support.
CISA Certified Security Audit Consult
Consulting Services CISA Certified Auditor
The CISA accreditation is a recognized achievement that represents expertise in IS security auditing. Certified by the American National Standards Institute, the CISA accreditation requires that consultants pass a comprehensive examination given by the ISACA international professional association. Progent offers the expertise of a CISA-Certified network security audit consultant able to assist businesses in the fields of IS audit process, information technology governance, network assets and architecture ROI, information technology service delivery, safeguarding of data assets, and business continuity preparedness.
Cisco ASA Firewall with Firepower Help and Support
Cisco Firesight Consultant
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of modern security features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist your organization to design and execute an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's security services to build and centrally control IT environments that include branch offices, data centers, and cloud resources.
24/7 Cisco ASA firewall VPN IT Consulting
24-Hour Help and Support Cisco ASA 5500-X Firewall
Progent’s certified Cisco network security consulting professionals provide expert PIX Firewall and ASA Firewall consulting services covering architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack protection, and secure access services. Ranging from economical, plug-and-play desktop devices for small and home businesses to modular enterprise-class products, Cisco PIX Firewall and ASA Firewalls offer advanced protection, high throughput, and high availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, eliminating possible OS-specific security holes.
Technical Support Services Symantec VelociRaptor
Security Firms Symantec VelociRaptor
Progent's Symantec consultants can assist you to support discontinued Symantec firewall and VPN appliances including the Raptor and VelociRaptor line or show you how to migrate to newer firewall/VPN solutions. Progent can also help you design and implement a comprehensive security plan that can incorporate firewall/VPN appliances and software, managed security and network defense services, server and application monitoring products, and formal policies and enforcement procedures. Progent has the expertise to be your one-stop resource for continuing network help, maintenance, training, and security expertise.
Network Security Auditing MS SQL
Microsoft Expert Design Firms SQL
Progent's certified SQL Server developers and database administrators offer online expertise to assist businesses of all sizes to create, administer, and maintain applications based on the Microsoft SQL Server platform and Microsoft's .NET framework. Progent's SQL Server consultants can provide help with any element of application development in solutions that can include small office databases to VLDB applications and enterprise-class data warehousing.
Android and Outlook integration Support and Integration
Android DNS Technical Consultant
Progent's veteran group of network consultants and application specialists have years of experience delivering remote and onsite support for organizations of any size who want to incorporate Android phones and tablets into their IT networks so that mobile clients can communicate and collaborate while on the go. Progent has the breadth of skills to resolve network issues that involve numerous manufacturers and that represent a combination of older and current technology. Progent provides budget-friendly online technical support to help you with any aspect of designing, implementing, managing and troubleshooting your BYOD solution. Progent can deliver as-needed technical support to help you to resolve especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic network initiatives on schedule and on budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and can provide expertise with all major operating systems, applications, management tools and network infrastructure. Progent also offers customized group or individual classes to show you how to manage and operate Android phones securely and productively.
NetApp MetroCluster Synchronous Replication Specialists
Engineers NetApp Disaster Recovery
Progent offers enterprise clients the help of a certified NetApp consultant to deliver online or on-premises support for NetApp's entire line of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, storage management, security and compliance, high availability, and troubleshooting. Progent can provide Tier 3 support to assist you to take care of problems with NetApp SAN storage environments quickly and affordably based on best practices.
ProSight Endpoint Protection Services On-site Technical Support
ProSight Endpoint Protection Services Network Engineer
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks.
Windows Server 2008 R2 Consultants
Microsoft Certified Partner Windows Server 2008 Security IT Services
Microsoft Windows Server 2008 R2 offers outstanding levels of performance, security, availability, scalability, and versatility that improve productivity of on-site, branch office, and mobile workers. Progent's Microsoft-certified experts can provide cost-effective remote consulting, technical support, and training services to assist you to plan, execute, and manage Microsoft Windows Server 2008 R2 in order to add significant business value to your network.
Professional UNIX, Windows
UNIX with Windows Help and Support
If you are developing UNIX or Linux software in an environment that includes MS Windows-based processors, PCs, and office applications, Progent offers full-service network support outsourcing that allows you to concentrate on your field of high-value expertise while avoiding the constant hassle of managing your business network. By using automated server monitoring and by providing online and in-person assistance as your company needs it, Progent offers an affordable alternative for managing an IT network that provides excellent availability, protection, and efficiency. Progent's developer support offerings feature full-service information technology outsourcing, virtual infrastructure, online and in-person service and troubleshooting, network monitoring services, and Help Desk services.
SCCM 2012 Upgrade Remote Support Services
SCCM 2012 Asset Inventory IT Services
Progent can assist your organization to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from an older device and application management solution or assist you to modify your existing SCCM 2012 ecosystem to support your evolving IT requirements. In addition, Progent can help you to create a software foundation that extracts the most value from SCCM 2012 by delivering expertise with associated Microsoft technologies including ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Postini Help and Support
Postini Consultant
E-Mail Guard is Progent's economical anti-spam and virus defense managed service that gives small companies enterprise-quality defense against spam, viruses, directory harvesting, and other types of email-borne attacks on IT networks. E-Mail Guard is powered by Postini's Perimeter Manager, a sophisticated suite of web-based anti-spam and anti-virus services that stop email assaults before they are able to penetrate the corporate firewall. Perimeter Manager also allows administrators monitor and control their e-mail systems, irrespective of server platform, hardware type, or geographic location.
Windows Server 2003 Consultancy
Windows 2003 Server Support Services
Progent's Microsoft-certified Windows 2003 Server consultants offer network help and expert consulting services for the complete line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, integration, update, and support offerings include system planning, deployment, project management, on-site and off-site technical support and repair, Help Desk services, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.
Cisco VoIP Phones and Jabber Network Consultants
24-Hour IP Communications Computer Consultants
Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Consult Exchange 2007 Server
24/7 Exchange 2007 Server Consultant Services
Progent's expert support team can show you how to define and implement an efficient in-place Exchange Server 2007 upgrade strategy that avoids network disruption, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-location migrations, Progent has the background to finish your move quickly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design services include expertise with the integration of third-party enhancements of Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange Server 2007.
Professional Windows Server 2012R2 Virtual Fibre Channel
Windows 2012 R2 Technology Consulting
Progent's certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your company, create pilot environments and migration plans, optimize your network for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management, team, create an enterprise-wide security plan, automate network management, assist with application development, and build and test a DR/BC plan.
Network Consultant ASA 5505 Firewall
Computer Consultants Cisco ASA 5500 Firewall Upgrade
Progent's CCIE-certified networking consultants can assist you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to configure, administer, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
CISM Certified Cybersecurity Management Consultants
Security Management Engineers
Progent offers the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the core capabilities and international standards of skill that IT security managers are expected to master. It gives business management the confidence that those who have earned their CISM credential have the experience and capability to provide effective security administration and support consulting.
Solaris with Windows Technology Professional
Immediate Windows and UNIX Technology Professional
Progent's UNIX family support services offer small companies and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient one-stop source to help you build and manage a protected and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Microsoft Windows 2003 Network Consultant
Microsoft Online Consulting Windows 2003 Server
Progent's Microsoft-certified Windows 2003 Server consultants can provide computer support and IT consulting for the complete family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 upgrade, integration, update, and support offerings include system planning, deployment, project management, in-person and remote network support and troubleshooting, Call Center services, expert security consulting, turn-key outsourcing, and expert co-sourcing.
Computer Support Help Desk Support Services
Microsoft Help Desk Consultants
The Help Desk Call Center support delivery model adopted by Progent offers small companies an affordable alternative to dependence on independent consultants by offering broad expertise accessible to multiple engineering groups, optional 24x7 availability of urgent help, escalation capability to top-level engineers for handling the most difficult issues, support consistency and dependability, prompt follow-up overseen by seasoned IT service managers, a choice of convenient techniques for requesting support jobs, plus excellent process visibility enabled by ticket tracking and available via a web portal.
Activesync Consultants
Windows Mobile Help and Support
Progent’s consultants offer experience in a variety of technologies relevant to mobile networking including network architecture, Activesync, wireless protection, wireless email, Windows Mobile, RIM Blackberry, and wireless application programming. Progent's Microsoft certified consultants can save your business time and expense by applying their wireless expertise to help you select and integrate wireless networking technologies that make sense for your company. Progent can also tune your IT architecture so that wireless data devices perform more reliably.
Xen Hypervisor Computer Engineer
XenMotion Consultant
Progent's Citrix-certified engineers can help you to understand the business advantages of XenServer and additional Citrix platforms, and can assist you to design, validate, execute, troubleshoot, and maintain a XenServer solution. Progent can in addition analyze your current Citrix technology deployment and show you how to optimize resource utilization, performance, security and compliance, availability, and disaster recovery.
CISSP-ISSAP Cybersecurity Specialists
CISSP Certified Security Consultant
Progent's CISSP-certified network security experts can assist organizations of any size with any aspect of information system security. Progent can help create efficient security solutions that protect a small office from modern threats or Progent can design, configure, and manage an end-to-end security environment for hybrid networks that support local, online, and mobile clients sharing IT resources distributed across multiple physical sites and public and private clouds.
CIO Network Engineer
CIO Remote Consulting
Progent can provide the part-time or temporary services of a veteran Chief Information Officer who can provide a broad perspective to help you select and maintain IT technology appropriate for your current situation and that can serve as a solid basis for your growth. Progent's part-time CIO services provide financial advantages to organizations who want to optimize the impact of their IT expenditures but who are without the budget or hesitant to add another high-level manager to their head count. Since Progent is vendor-agnostic, with a large staff of engineers certified to support all leading OS platforms and networking technologies plus a wide range and business applications, Progent is in a unique position to provide unbiased recommendations as well as advanced technical support for building and maintaining information systems that match the particular requirements of your business.
Cisco ASA Firewall with Firepower Online Support Services
Cisco ASA Firewall with Firepower Technical Support Services
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist you to manage your legacy PIX or ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, integrate, optimize, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Juniper SRX210 Router Consultant
After Hours Cybersecurity Firm Juniper SRX Series Gateway
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Exchange 2019 Integration IT Services
Exchange 2019 Security Support Services
Progent can assist you in any phase of your migration to Microsoft Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Windows Hyper-V; setting up hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients.
Cisco EWC for Catalyst 9100 AP Support and Integration
24 Hour Cisco Catalyst 9100 Series Access Point On-site Technical Support
Progent's Cisco Catalyst 9100 Series 802.11ax AP experts can provide affordable remote and onsite support for Catalyst Wi-Fi 6 wireless access points (WAPs).
Small Business Information Technology Consulting Group
Small Business Network Recovery
Progent is a leading innovator in cost-effectively delivering enterprise-class network help to small businesses. Progent's achievement in addressing the IT support requirements of the historically underserved small company market is the combined result of key technical and operational innovations that have eliminated much of the conventional expenses out of managing network service, injected unprecedented professional expertise into the support system, and dramatically accelerated the solution process.
VMware vSphere Hypervisor Specialists
VMware Live Migration Consultancy
Progent offers the support of a certified VMware VCDX consultant to help you plan, configure, administer and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid cloud deployments. Progent offers world-class knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high availability, fault tolerance, and application mobility.
Consult Radvision Video Conferencing
Mirial Specialist
Progent offers the support of a certified consultant with expertise integrating technology from the major telepresence vendors such as Cisco, Polycom, and LifeSize and can help you to design, configure, expand, or troubleshoot a video conferencing environment that preserves your investment and optimizes the strategic value of your information network. Progent can also provide the expertise of infrastructure engineers who can assist businesses of any size to create and troubleshoot a communications network that delivers the performance, reliability, security, and scalability required to support your telepresence environment.
Microsoft Certified Consultant Hourly Rate IT Solution Providers
Consulting Hourly Rate Network Support Group
Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services provided during regular business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to allow less critical problems to fester.
Remote Troubleshooting Microsoft Windows 2003
Microsoft Windows 2003 Configuration
The experience of Progent's certified Windows Server consulting team, with an average of more than 10 years of support in Microsoft technology, ensures you success in selecting the edition and configuration of Windows 2003 Server that aligns most closely with your business strategy. Progent can also assist you with planning, installing, managing and supporting sophisticated information technology applications based on Windows Server, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.
Outsourcing MOM 2007
Specialists Network Monitoring
Even if your business has a minimal computer support group and a modest IT budget, your information network can still feature the same high availability and responsiveness that once needed a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-premier network professionals, the most recent system management products for 24x7 monitoring and alerts, and economical service programs such as a help desk call center to keep your vital network applications and hardware up and running.
Cisco PIX Upgrade Consultant Services
PIX 500 Firewall Consultants
Cisco's PIX Series firewalls have been discontinued and Cisco may no longer offer support these devices. Progent still provides technical assistance for Cisco's PIX 500 firewalls to help you with management and troubleshooting and Progent can in addition help you assess if you should migrate to more current firewall technology available from Cisco. Progent's Cisco-certified experts can help your company plan and carry out a cost-effective upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.
Windows 10 OneDrive Online Consulting
Microsoft Windows 10 Assessment and Deployment Kit Consulting Services
Progent's Windows consulting experts can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Windows. Online and onsite assessment and upgrade services for Microsoft Windows 10 provided by Progent's experts include ROI analysis, project coordination, compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid solutions, mobile device management, teleworker access, data and identity security, streamlined provisioning and management, network design, wired/wireless convergence, business continuity planning, custom training for IT support staff and users, and post-migration technical help.
ProSight Private Cloud Hosting Services Engineer
Private Cloud Virtual Datacenter Hosting Professional
Progent's ProSight Virtual hosting services provide small and midsize businesses a variety of benefits such as reduced capital expenditures, savings on operational costs, better executive focus, enterprise-class protection, enhanced availability, and regulatory compliance.
Support Outsourcing SMS Upgrade
SMS Server Upgrade Professionals
Progent’s Microsoft certified experts offer small and mid-size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to install important applications rapidly and automatically to specified workers, lower software expense and adhere to licensing agreements by determining usage profiles, improve Windows security by increasing your knowledge of weak points and by installing targeted patches, manage your mobile workforce through industry standards independent of connection or location, and reduce operational expenses by fully utilizing the management capabilities incorporated into Windows. Progent’s SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch control, and resource tracking management including software and appliance inventory.
Juniper SA2500 SSL VPN Cybersecurity Tech Services
Juniper SSL VPN Router Forensics Services
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
MSP360 Ultimate Backup Support
MSP360 Exchange Mailbox Backup Remote Support
Progent's data protection experts can assist you to create, implement and troubleshoot a backup/restore solution built around MSP360 technology. MSP360 enables file or image backup/restore for virtual machines and physical computers, works with all leading public clouds, and allows businesses to build a data protection solution with a minimum RTO and a granular Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup environment to protect against data loss resulting from human miscues, computer errors, ill-intentioned users, and external attacks like ransomware.
Lync Server 2013 Front End Pool Professionals
Lync Server 2013 and iPad Consultancy
Progent's Microsoft-certified consultants can assist your company to assess the benefits of Microsoft Lync Server 2010 for your business and can help you to plan and carry out a rollout of Lync Server 2010 that unifies the administration of Instant Messaging and Presence and improves the output of your in-house employees, at-home workers, and mobile workforce. Progent can in addition assist you to carry out a smooth upgrade to Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server with Exchange Server, Microsoft SharePoint, and Microsoft SQL Server, show you how to run Microsoft Lync Server to enhance the collaborative functions of Microsoft Office programs, and offer training and ongoing technical support for Microsoft Lync and other Microsoft platforms.
Small Business Small Business IT Outsourcing Services
Small Offices Consultancy Services Group
Progent delivers the services of Microsoft and Cisco-Premier IT support experts to show customers economical alternatives to help companies maximize the benefits of Microsoft and Cisco products. For environments that range from small offices to large enterprises, Progent's network engineers can assist you to improve your network's e-mail architecture, protection, reliability, throughput, and system management.
Exchange 2013 Active Directory Technology Consulting
24 Hour Exchange 2013 Management Network Consultants
Exchange Server 2013 incorporates significant enhancements to the functionality of Exchange 2010 and delivers powerful innovations plus a revamped structure. These enhancements affect key areas including ease of administration, high availability (HA), security, operational costs, collaboration, scalability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and deployment plan, and train your IT staff to maintain your Exchange 2013 solution. Progent also offers ongoing online consulting and management services for Exchange 2013.
MongoLock ransomware recovery Professionals
ransomware cleanup and restore Consult
Progent's experienced ransomware recovery experts can assist you to rebuild an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Microsoft Dynamics GP 2015 R2 Services
Dynamics GP 2015 Web Client Consultant
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud readiness, works with popular handheld devices, allows single sign-on with Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, includes nine new Workflows, extends the Web Client, and adds more than 100 improvements to various applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad knowledge and hands-on experience to resolve the many IT and business issues associated with upgrading to Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will optimize the business value of your investment in this mission-critical platform.
ProSight Remote Infrastructure Monitoring Online Support
ProSight Network Infrastructure Management Support and Integration
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance issues.
Biggest Microsoft GP/Great Plains Professional
Microsoft Dynamics GP ERP Integration Services
Progent’s Microsoft certified consultants offer a range of consulting services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and ERP platform based, like all Microsoft financial tools, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP offers an affordable solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and integrate, and with its modular approach you can purchase only the functions you currently require, with the option to expand clients and enlarge capabilities in the future. Progent’s Dynamics GP/Great Plains consulting engineers can show you how to deploy, customize and manage the current release of Dynamics GP or migrate smoothly from an earlier edition.
CCIE Expert Certified Remote Support Services Meraki Switch and Access Point
Meraki Switch Integration Information Technology Consulting
Cisco's Meraki MS line of access and distribution switches are designed for environments that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective remote expertise to help you to plan and implement an efficient network solution that incorporates Meraki switches, simplify network administration with Meraki's cloud-based management architecture, configure policies to maintain security, create and validate a disaster recovery strategy, and troubleshoot technical issues associated with any facet of your Meraki ecosystem. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to build a cohesive networking solution.
Select Topic: