Austin Teleworkers Solutions Advisor
Help Desk Augmentation and Outsourcing Consulting and Support Services
Enlarging your telecommuter workforce may have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Austin company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and returns top business value. Progent offers support services that go from on demand guidance for helping you over occasional IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Austin, Texas organizations to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Support for Remote Workers
A sudden, company-wide changeover to a telecommuter business model, which might be activated by an epidemic or as an element of a business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center support services utilize Progent's nationwide network of remote IT support experts along with world-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service enables you to supplement your current Call Desk staff by splitting delivery of Support Desk support seamlessly between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class desktop support to your telecommuters, visit Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Austin, Texas organization, phone
An index of content::
Consultants Critical Security Bulletins
Network Security Bulletins Cybersecurity Firm
This page includes the latest updates on security threats, patches, and best practices. Call or email Progent if your organization needs assistance securing your network against the latest cybersecurity threats.
24x7 Cisco SIP and CUBE Help and Support
Cisco Certified SIP Security Consultant
Progent's Cisco CCIE-certified SIP integration experts can help your business to design, integrate, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide affordable online or on-premises expertise to help businesses to migrate efficiently to a modern communications ecosystem that delivers fast ROI. Progent's certified Microsoft unified communications experts can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business or Lync for connectivity to a SIP PSTN trunk.
Windows Server 2012R2 Cloud Engineer
Windows Server 2012 R2 Private Cloud Remote Troubleshooting
Progent's certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration plans, optimize your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT management team, create a corporate-wide security strategy, automate IT management, help with creating applications, and build and test a disaster recovery/business continuity plan.
ASA and PIX Firewalls Support
ASA and PIX Firewalls Professional
Progent's certified Cisco IT security consulting professionals offer expert PIX and ASA Firewall consulting support covering architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, sophisticated attack defense, and secure access services. Ranging from economical, plug-and-play desktop devices for small and home offices to scalable gigabit products, Cisco PIX and ASA Firewalls offer advanced security, high throughput, and high reliability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, minimizing common OS-specific security holes.
Chief Information Officer Information Technology Consulting
CIO Outsourcing
Progent can provide small companies with an information management expert who can function as a part-time CIO. This part-time CIO can offer long-term direction to help you integrate sensible IT products to improve business processes so they align better with your corporate goals. Your business can create and implement a well thought out IT strategy without absorbing the cost of a full-time senior IT executive.
VPN Setup and Support
Cisco VPN Network Consultants
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size company integrate and support Cisco's security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the flexibility to expand with your changing business needs. Progent's Cisco-Premier network experts support Cisco's complete family of products targeted at preventing information theft, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can show you how to integrate Cisco technology to achieve safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control framework for user authentication, permissions, and tracking from a graphical Web interface.
Extended Call Desk Support
Top Virtual Helpdesk Professionals
Progent's Shared Help Desk service allows your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the top shared PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Remote Consulting Microsoft Windows Server 2016 Clustering
Windows Server 2016 Cloud Witness Engineer
Progent's certified information technology consultants can provide Windows Server 2016 integration consulting services to help organizations of all sizes to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to assess the value of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Support and Help Windows 10 Security
Windows 10 Edge Support Services
Progent's Windows consultants can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Online and on-premises evaluation and upgrade services for Windows 10 available from Progent's consultants include ROI estimates, project coordination, application compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile device management and synchronization, telecommuter connectivity, data and identity security, streamlined deployment and administration, network design, Wi-Fi support, business continuity planning, group and personal training for network management personnel and end users, and ongoing Call Center support services.
password management system Technology Professional
IP address management Consultant
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of the time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it.
Small Business Wireless Support and Help
Engineer Wireless Bridge
Progent's wireless professionals can help small businesses plan, choose, test, configure and maintain secure building-to-building wireless bridges that integrate seamlessly into your IT network while providing a level of protection that equals or exceeds wired interfaces. Progent provides experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you identify and deploy the wireless connectivity technology that fit best with your company requirements.
Network Engineer Linux Network Monitoring
MRTG Online Troubleshooting
Network monitoring typically involves tracking a system's resource usage to help identify throughput backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that run under Linux and can be deployed to monitor mixed-platform environments where Linux and Windows operate together. Progent's network integration engineers can help you use both these programs to optimize and repair your network. Progent's UNIX consulting services provide small businesses and programmers assistance with administering and servicing UNIX and Linux networks that coexist with Windows-based technology.
Cisco ASA 5500 Firewalls Computer Consultants
Urgent Cisco Firewall and IPS Support and Setup
Progent's CCIE-certified networking consultants can help you to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Moonlight Network Consultant Telecommuting Job
Microsoft Consulting Telecommute Job
Progent is hiring a range of full-time workers such as motivated MCSEs; network experts with Cisco CCDP or CCIE certification; and consultants for fault-tolerant system design with experience in mobile access, wireless integration, high-availability systems, business continuity planning, data preservation, and server virtualization. Progent is also seeking workstation support experts, off-site service professionals, and CISSP or CISA accredited security professionals. Progent is also hiring veteran managers able to operate effectively in our dynamic, virtual office environment. Progent works with independent professionals who have in-depth expertise and field experience in important IT areas outside our primary technical focus. Progent's Experts Team includes independent consultants who can provide consulting and development support for strategic applications such as MRP, Enterprise Resource Planning, or Customer Relationship Management; possess specialized expertise with non-Microsoft operating systems such as Linux, Macintosh, or Sun, or offer expert skills in technologies like telecommunications, web site development, Electronic Data Interchange, web commerce, or dbm programming. Independent contractors premier by Progent coordinate with Progent's staff consultants to deliver comprehensive solutions for small and midsize business networks.
Outsourcing Microsoft Windows 2003
Open Now Windows Server 2003 Professional
The service background of Progent's certified Windows Server consulting team, with an average of over 11 years of support in Microsoft technology, ensures you success in identifying the version and configuration of Windows 2003 Server that matches most closely with your company's strategy. Progent can also assist you with planning, deploying, managing and supporting sophisticated information technology applications powered by Windows Server, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
Consultancy Dynamics GP ODBC
Immediate Dynamics GP Development Consultants
Progent's seasoned solution designers and software developers can help your business to create customizations to Microsoft GP that support the unique needs of your business while retaining the benefits of seamless Windows integration and connectivity. Progent can also provide help with a variety of development technologies that can be utilized to create integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.
Support and Help Meraki Outdoor APs
Configuration Meraki 802.11ac Access Point
Progent's Meraki Wi-Fi access point experts offer online and onsite support to assist businesses of any size to design, deploy, maintain, upgrade or repair Wi-Fi systems that include Cisco Meraki APs. Progent can help you to set up and support Meraki-based wireless networks for sites that can range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products such as switches, ASR routers and ASA firewalls to build a seamless ecosystem that provides the same connectivity, responsiveness, security compliance, ease of management and uptime for wired and wireless users regardless of their mobility or computing device.
Consultant Services Oracle DBA
Programming Company Oracle PL/SQL
Progent can provide affordable online access to a certified Oracle DBA consultant or an Oracle application programmer. Progent can provide comprehensive DBA services for any version of Oracle's RDBMS platform and can also assist you to plan, create, enhance, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Streams replication technologies and ASM file/volume manager.
Microsoft SQL Server Consultant
Professional Microsoft SQL
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the rapid creation of a new generation of enterprise-class programs that can give your business a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, assures you success in planning, installing and managing Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET platform.
Duo Zero Trust Cybersecurity Support and Help
Duo Identity Authentication Technical Support Services
Progent's Duo managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices.
Security Consulting Companies Microsoft Partner
Microsoft Partner Information Technology Consulting Firm
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest customer endorsement and enjoy the closest working relationship with Microsoft. The knowledge, capabilities, and dedication required to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to provide your business better technical solutions for your information system.
Network Engineer Android DNS
Android and Office 365 integration Remote Technical Support
Progent's veteran team of IT consultants and subject matter experts have years of experience delivering online and onsite support for organizations of all sizes who want to incorporate Android phones and tablets into their IT networks so that mobile clients can work together while on the go. Progent has the range of skills to resolve technical problems that span multiple manufacturers and that represent a mix of older and up-to-date technology. Progent offers affordable remote consulting to help you with any aspect of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to help you to resolve especially challenging technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you finish major IT projects on time and within budget. Progent can help with local, cloud-based, or hybrid network environments and can provide expertise with operating systems, apps, management utilities and network infrastructure. Progent also can provide specialized group or one-on-one classes to show you how to manage and use Android phones and tablets securely and productively.
Catalyst AP Management Online Troubleshooting
Top Ranked CCDP Expert Certified Catalyst Wi-Fi 6 WAP Online Technical Support
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E AP consultants offer economical remote and on-premises help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
Consultants NetApp MetroCluster Switchover
NetApp MetroCluster Disk Pools Professionals
Progent offers enterprise clients the services of a NetApp-certified consultant for remote or on-premises expertise for NetApp's entire portfolio of SAN storage software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, storage management, security and compliance, high availability, and remediation. Progent can provide Tier 3 support to assist you to take care of problems with NetApp SAN storage deployments efficiently following best practices.
Onsite Technical Support ProSight Remote Network Troubleshooting
ProSight Remote Network Infrastructure Management Technical Support Services
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems.
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