Austin Remote Workforce Connectivity Consulting
Help Desk Call Center Solutions Consulting and Support Services
Expanding your telecommuter workforce can have a significant effect on network infrastructure, security/compliance, and company processes. Progent has two decades of background helping SMBs to plan, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Austin company to pick the right tools and follow leading practices in building and maintaining a safe virtual office solution for telecommuters that promotes teamwork and returns top business value. Progent can provide services ranging from as-needed expertise for getting you over occasional technical roadblocks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help Austin, Texas businesses to succeed with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and streamlined management.
Help Desk Services for At-Home Workers
A rapid, company-wide changeover to a from-home workforce, which might be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services utilize Progent's nationwide team of remote technical support experts combined with enterprise-class ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise the status of their current trouble tickets, add information, and upload screen captures or attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Supplemental Service allows your business to augment your existing Call Center team by splitting responsibilities for Support Desk support seamlessly between your regular support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Call Center service uses a collaborative support model based on the number one professional services automation (PSA) platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. For information about how Progent's Help Desk Augmentation Services can help your business to deliver world-class technical support to your at-home workforce, see Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Austin, Texas organization, call
An index of content::
MS SQL Cybersecurity Company
SQL Server Capacity Planning Development
Microsoft SQL Server 2005 offers indispensable, familiar tools to IT professionals as well as to network users, reducing the difficulty of designing, deploying, administering, and using company data and database applications on platforms ranging from handheld devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require a network consulting firm with real-world experience and broad knowledge in planning and deploying information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Windows Server 2019 Hybrid Solutions Help and Support
Windows 2019 Hyper-V Computer Engineer
Progent's certified Windows Server 2019 consultants can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in scale, speed, manageability, virtualization, cybersecurity, hybrid local/cloud integration, resilience, and Linux support.
Cisco Certified Experts Technology Consulting Services Catalyst Wi-Fi 6 AP Security
Troubleshooting Catalyst 9100 Series Access Point
Progent's Cisco Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point consultants offer affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
NetScreen Security Services
Protecting Juniper NetScreen 5200 Firewall
Progent's Juniper Networks-authorized NetScreen consultants can assist you to install and integrate NetScreen 5000 series routers, upgrade from previous NetScreen devices to the latest Juniper technologies, and repair infrastructure problems in all-Juniper or mixed-technology systems.
FAQ about Cisco CCIE Open Positions
FAQ about Telecommuting Microsoft Consultant Contractor
For replies to common enquiries concerning being employed by Progent, go to Employment at Progent Frequently Asked Questions.
24/7 Cybersecurity Pen Testing Compliance Audit
PEN Testing Security Tech Services
Stealth penetration checking is a key component of any comprehensive network security plan. Progent's security experts can perform extensive intrusion tests without the awareness of your company's internal IT resources. Unannounced penetration checking shows whether existing security defense systems such as intrusion detection alerts and event history monitoring are correctly set up and actively monitored. Progent can implement ongoing automatic penetration testing to define your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, stolen credentials, missing patches, and unsound IT product defaults can be chained together by threat actors into the multi-vector attacks common to modern versions of ransomware.
Consultancy Infor SyteLine CloudSuite Materials Management
Infor SyteLine CloudSuite Configurator Consult
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing and distribution organizations to manage complicated supply chains and streamline critical processes in order to get products to market quickly and adhere to customer commitments dependably. Progent offers the skills of an ERP consultant with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises services that can range from as-needed guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, technical support, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services.
Call Desk for at Home Workforce Technology Consulting
IT Services Remote Working
Progent has 20 years of experience helping small and mid-size businesses to design, deploy, optimize, administer, and troubleshoot computer networks that incorporate at-home workers.
Amazon cloud integration Engineer
Amazon AWS integration Contract Development
Progent can provide affordable remote consulting to help companies of any size to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid cloud networking models that efficiently incorporate Amazon AWS cloud services. Progent can provide as-needed expertise to assist you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing services to help you migrate to the Amazon AWS cloud on schedule and within budget.
Benefits for Home Based Network Engineers Remote Support Jobs
Compensation for Microsoft Consultant Telecommuter Jobs
Our compensation structure is built on contribution, so similar to working as an independent consultant, your income is directly tied to your generated revenue. Some Progent consultants stress quality of life and elect to consult at a more relaxed pace, utilizing our flexible calendar to follow personal pursuits such as mountain biking, car racing, snow boarding, fishing, vacations, or sharing private time with family and acquaintances. Others take advantage of the chance to make big bucks via hard work and long hours. Progent fully encourages either end of the spectrum plus everything in the middle.
Juniper NetScreen 5200 Firewall Audit
Immediate NetScreen Intrusion Detection
Progent's Juniper-authorized NetScreen engineer can assist you to install and optimize NetScreen 5000 series routers, migrate from previous NetScreen devices to more current Juniper products, and repair network infrastructure issues in Juniper-only or mixed-vendor systems.
Microsoft Operations Manager Remote Consulting
Microsoft Operations Manager Information Technology Consulting
Mid-sized companies can derive all the advantages of Microsoft Operations Manager 2007 and have quick availability of Progent's Microsoft and Cisco Premier Certified network consulting professionals. Thanks to Progent's economically priced IT service programs, medium-size businesses can choose a simple co-sourcing package based on Microsoft Operations Manager 2007 with network monitoring, automated alerts, in-depth reporting, Help Desk support, and remote troubleshooting. For businesses with mission-critical environments who need zero-downtime networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager 2007 to offer medium-size company networks world-class availability, security and performance.
Application Monitoring IT Services
Server Monitoring Information Technology Consulting
Even if your company has a minimal computer support staff and a modest technology budget, your information system can still have the same high availability and performance that once needed a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier network consultants, the most recent network management products for proactive monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your mission-critical network applications and hardware operating.
Consultant Services XenMotion
XenServer Consultants
Progent's Citrix-authorized engineers can help your company to understand the business benefits of XenServer as well as other Citrix products, and can help your IT organization to plan, validate, implement, troubleshoot, and support a Citrix XenServer installation. Progent can also assess your existing XenServer environment and show you how to enhance consolidation, performance, protection, availability, and recoverability.
Microsoft Windows 2003 Technical Consultant
On-site Technical Support Windows 2003 Server
Progent's Microsoft-certified Windows Server 2003 consultants offer network help and IT consulting for the entire line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows Server 2003 migration, configuration, update, and maintenance offerings include system design, installation, project management, on-premises and off-site technical support and repair, Call Center services, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Urgent Consulting Tandberg T3 Telepresence
Radvision Telepresence Engineers
Progent can provide the support of a certified consultant with an extensive background deploying technology from the major video conferencing/telepresence vendors such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to design, install, expand, or troubleshoot a video conferencing solution that protects your investment and optimizes the strategic value of your IT network. Progent also offers the services of infrastructure consultants able to assist businesses of any size to create and troubleshoot a communications network that delivers the speed, dependability, security, and expandability you need to accommodate your telepresence environment.
Engineers Infor SyteLine CloudSuite Vendors Management
Infor SyteLine CloudSuite Vendors Management Technology Professional
Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates over a quarter century of experience assisting manufacturing and distribution companies to simplify complicated supply chains and improve the efficiency of critical processes to bring products to market fast and adhere to customer schedules dependably. Progent can provide the skills of an ERP specialist with more than two decades of background with the SyteLine/CloudSuite Industrial product family. Progent offers remote or on-premises services that can range from occasional guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, CPQ, web site integration, debugging, ETL, Microsoft 365 integration, training, and DBA services.
Network Consultant SentinelOne Vigilance Respond MDR Integrator
Consultant Services SentinelOne Malware Forensics Experts
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that includes AI software and advanced services to provide cutting-edge endpoint detection and response (EDR).
Exchange 2013 Management Configuration
Technology Consulting Services Exchange 2013 Data Loss Prevention
Exchange 2013 incorporates major enhancements to the functionality of Exchange 2010 and introduces powerful innovations as well as a redesigned structure. These enhancements favorably impact key IT areas like ease of administration, high availability (HA), security, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the possible advantages of migrating to Exchange Server 2013, design a cost-effective validation and rollout strategy, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide affordable remote support and management services for Exchange Server 2013.
Hyper-V 3.0 Virtual Server Consulting
Consultant Hyper-V 3.0 Virtual Server
Progent's Microsoft-certified professionals can help you analyze the potential benefits of Hyper-V-powered virtualization for your company, perform pilot implementations to validate Hyper-V's operation with your production software, evaluate your network infrastructure for smooth operation with virtual server solutions, assist you in migrating to Windows Server 2008 and configuring Windows Hyper-V, train your IT personnel to track and manage Hyper-V, provide world-class consulting support for enhancing the protection of your virtual servers, establish and validate disaster recovery procedures that optimize system uptime, and provide ongoing consulting and technical support including affordable remote troubleshooting and comprehensive Help Desk services.
Network Consulting SCVMM 2016 Load Balancing
SCVMM 2016 and Nano Server Troubleshooting
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is intended to offer a unified mechanism for deploying and managing virtualized fabric and services across hybrid environments that can incorporate private clouds and Azure publics cloud resources. Progent's SCVMM 2016 consultants can assist organizations of any size with any aspect of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate smoothly from older versions of VMM, design workflows for creating and installing VMs and hosts, implement fault-tolerant compute and storage clusters, integrate your private cloud resources with public cloud services, set up virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to assess the strategic advantages of the latest technologies such as Storage Replica and Host Guardian Service. Progent's hypervisor professionals can provide advanced Hyper-V consulting and VMware ESXi support.
Amazon Marketplace Web Service Programmer
Amazon MWS integration training Programming Firm
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can broaden their reach, lower their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and expedite your ROI.
LockBit ransomware recovery Specialists
Professionals ransomware cleanup and file restore
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist your business to contain the progress of an ongoing ransomware breach. Call 800-462-8800
24-7 Washington Technical Consultants
Alabama Computer Consultancy Company
Progent's Technical Response Center offers national extended hours remote help for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers provide after-hours telephone support and online direct computer connection to troubleshoot and repair technical problems rapidly and affordably. The breadth of IT expertise available from Progent's team of nationwide service professionals makes it possible to escalate even the toughest problems to qualified experts as required. For critical issues, the TRC tries to respond to your call for service in less than one hour.
Professionals ransomware data recovery
Snatch ransomware hot line Professionals
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to halt the spread of an ongoing ransomware attack. Call 800-462-8800
ISA 2000 Server Technology Consulting
Microsoft Firewall Network Engineer
Progent's certified ISA Server consulting experts have long experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for IT networks with multiple sites, remote workers, and line-of-business web applications. Progent's Microsoft Firewall consultants can help your company in designing and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your information protection requirements without overly restricting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of ISA Server.
Citrix Essentials Professionals
Citrix StorageLink Gateway Consultancy
Progent's Citrix consultants can assist you to assess the potential business value of the available versions of Citrix Essentials for Hyper-V, assist you to use Citrix management utilities with your Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials to improve the performance, availability, flexibility, and recoverability of your virtualized environment while reducing the cost of resources and operations and streamlining administrative tasks.
24-7 Contract Programming .NET Software
Programming Firm .NET IoT
Progent's software experts have worked for two decades with .NET tools and the Visual Studio development environment and can create or modernize .NET apps rapidly and affordably.
ProSight Remote Network Infrastructure Management Online Troubleshooting
24-Hour ProSight Remote Network Infrastructure Management On-site Support
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks.
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