Expanding your telecommuter workforce can have a major effect on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your The Woodlands organization to select the right technologies and follow leading practices in creating and maintaining a safe virtual solution for teleworkers that facilitates teamwork and delivers top value. Progent can provide services that go from on demand expertise for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can help The Woodlands, Texas businesses to with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A sudden, company-wide changeover to a from-home business model, which might be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Support Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of online technical support experts along with world-class ticketing and tracking technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or edit the status of their current trouble tickets, add information, and append screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Supplemental Service allows your company to supplement your current Call Desk staff by sharing delivery of Call Center support services seamlessly between your regular IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collective support solution based on the leading professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Augmentation Services can help your business to provide best-in-class technical support to your from-home workers, go to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home solution for your The Woodlands, Texas company, call 1-800-993-9400 or refer to Contact Progent.