Expanding your remote workforce can have a major effect on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your The Woodlands organization to select the appropriate tools and follow leading practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent can provide support services that go from as-needed expertise for getting you over challenging technical roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist The Woodlands, Texas businesses to with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, data security, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
An emergency, company-wide transition to a from-home workforce, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services allow businesses to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of remote IT support experts combined with world-class trouble ticketing and tracking technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise the status of their active tickets, enter details, and append screenshots and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables you to supplement your existing Help Desk Call Center staff by sharing delivery of Help Desk Call Center support services transparently between your in-house IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support solution based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For details about how Progent's Help Desk Augmentation Services can enable your company to deliver best-in-class IT support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your The Woodlands, Texas organization, call 1-800-993-9400 or go to Contact Progent.