Expanding your at-home workforce can have a significant effect on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Santos organization to pick the right technologies and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent offers services that go from as-needed guidance for getting you over challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Santos, São Paulo companies to succeed with any aspect of building a high-functioning remote work ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Help Desk Services for At-Home Workers
A fast, company-wide changeover to a teleworker business model, which might be activated by an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of online IT support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or edit the status of their active tickets, add information, and append screenshots and attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service enables your company to supplement your existing Support Desk team by sharing delivery of Help Desk Call Center support services transparently between your regular support personnel and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the number one professional services automation platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class desktop support to your from-home workers, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Santos, São Paulo organization, call 1-800-993-9400 or refer to Contact Progent.