Expanding your at-home workforce may have a significant impact on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Santos organization to pick the right tools and follow best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services ranging from on demand expertise for helping you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Santos, São Paulo companies to succeed with any aspect of building a high-performing remote work environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A fast, company-wide switchover to a telecommuter workforce, which might be motivated by a pandemic or as part of a business continuity plan, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services allow organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of remote technical support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial help requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their active trouble tickets, add details, and append screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service allows your business to augment your existing Call Desk organization by sharing delivery of Help Desk Call Center support seamlessly between your in-house support personnel and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model based on the number one professional services automation (PSA) platform for managing service requests and ticketing, establishing ownership, tracking progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can enable your business to provide world-class technical support to your teleworkers, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Santos, São Paulo organization, call 1-800-993-9400 or go to Contact Progent.