Enlarging your telecommuter workforce may have a major effect on network infrastructure, security, and company processes. Progent has 20 years of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Glendale company to select the appropriate technologies and follow best practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent offers services that go from on demand guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Glendale, Arizona organizations to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the network infrastructure required for a remote work environment can be particularly complex if you have to manage a combination of personal hardware like desktop computers and laptops, Internet routers, and Wi-Fi appliances from various vendors and with a variety of OS software and firmware releases. Progent's background delivering online support for both outdated and current technologies in virtual office venues enables you to make cost-effective use of your existing network infrastructure and provides you with ready access to expertise for implement necessary updates. Support services available from Progent to help your company to implement a productive telecommuting infrastructure include:

  • Virtual Private Network connectivity allows you to create a secure tunnel for authenticated remote employees to access IT resources situated at your corporate datacenter or in a public cloud. Progent's consultants can assist you to configure and manage VPN connections between your teleworkers and your various network resources by providing online VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your telecommuters to utilize Cisco's popular AnyConnect client software to provide safe VPN connections for a wide selection of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to see and interact with a data center computer's desktop. This gives IT managers more control over the computing environment of at-home employees and ensures remote users a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home computer networks to the Internet and support VPN connections, home wireless networks, and firewalls. Progent can provide top-tier remote support for configuring home routers from all major manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically shared by families and visitors, are commonly utilized by at-home employees to access their Internet router for work. This can cause performance and security issues. Progent can help you to resolve these issues by providing services like Aironet configuration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless AP integration assistance.
  • Internet connectivity methods affect the speed and reliability of connections between at-home workers and the company network. Line-of-business processes might require redundant Internet connections in the event the normal connection breaks. Progent can provide expertise for identifying ISPs, selecting appropriate bandwidth and data volume bundles, and integrating high-availability Internet access. See Internet connectivity solutions.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Glendale, Arizona organization, call 1-800-993-9400 or visit Contact Progent.