Belo Horizonte Work at Home Employees Configuration Advisor
Solution Design, Setup, Management and Troubleshooting Consulting Services
Expanding your at-home workforce may have a major effect on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Belo Horizonte organization to select the appropriate tools and follow leading practices in building and operating a secure virtual solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers services that go from as-needed guidance for getting you past occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can assist Belo Horizonte, Minas Gerais businesses to with any facet of building a high-performing remote work ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, data security, data protection solutions, and unified management.
Network Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed for a remote work environment can be especially challenging if you must accommodate a mix of worker-owned hardware such as PCs and laptops, Internet routers, and Wi-Fi appliances from various manufacturers and with a variety of OS software and firmware levels. Progent's background providing remote support for both outdated and current technologies in remote office solutions allows you to make efficient use of your available network infrastructure and offers fast access to top-tire consultants for implement essential upgrades. Support services available from Progent to help you to implement a high-functioning work-at-home infrastructure include:
- VPN technology makes it possible to create a safe connection for authorized at-home workers to use IT assets located at your corporate data center or in a public cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your at-home workforce and your key network resources by providing online VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to utilize Cisco's popular AnyConnect client software to provide safe VPN tunneling for a broad selection of devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure products allow an at-home worker to view and interact with a remote PC's desktop. This technology provides network managers significant control over the computing ecosystem of at-home employees and offers them a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home networks to the Internet and support VPN tunnels, local wireless networks, and firewalls. Progent can provide top-tier remote consulting for configuring routers from a range of manufacturers. See router integration services from Cisco-certified consultants.
- Home Wireless networks, typically shared by the whole family and guests, are frequently utilized by at-home employees to access their Internet router for work. This can cause throughput and security issues. Progent can help you to resolve these problems by providing expertise that include Cisco Aironet configuration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti wireless AP setup help.
- Internet connectivity solutions affect the performance and availability of connections between telecommuters and the corporate network. Vital processes may require backup Internet access in the event the normal connection fails. Progent offers guidance for selecting Internet service providers, picking sensible bandwidth and data volume offerings, and configuring fault-tolerant Internet connections. Refer to Internet access integration services.
IP Voice Integration for Remote Workers
Expanding the company phone environment to accommodate remote users is vital to maintaining an effective work-at-home solution. A broad range of cloud-centric VoIP platforms are used by SMBs to server telecommuters. Many larger organizations depend on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of any size to plan or tune a telecommuter IP voice environment that provides the flexibility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations tune their existing Cisco IP voice systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software used throughout the network. CUCM manages other combined media services like unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's CUCM support, refer to Cisco Unified Communications Manager expertise.
- CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help you to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, see Cisco CallManager consulting.
- Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to support these solutions and deliver online deployment and debugging expertise.
Voice/Video Conferencing for Telecommuters
A wide range of voice/video conferencing products from leading vendors enable virtual discussions, video conferencing, chat, and screen sharing for both local workers and telecommuters. Many organizations use multiple conferencing products to accommodate their different partners and clients. Progent's communications experts can help you to manage your current voice/video conferencing ecosystem and enhance the productivity of your remote workforce.
- Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, IM, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist your company to set up and maintain Skype for Business client software to accommodate your remote employees. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's group video calling platform for compatible iOS and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 simultaneous users for voice/video sessions. To learn more about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus editing and playback for future reference and training. To learn more about Progent's support services for Webex as well as for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities such as video calling, persistent chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and help you to tune your WAN infrastructure to host them.
Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a powerful ecosystem of productivity apps that deliver a cohesive user interface for sharing information throughout a corporate network and on a wide selection of endpoint devices. Progent has delivered remote consulting services for SharePoint and Exchange since their initial publication and can help your company to tune these critical collaboration products to maximize the productivity of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams can support chat, video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for supporting its full range of capabilities. For additional information about Progent's consulting services for Microsoft Teams, see planning and deployment consulting for Microsoft Teams and Teams Premium.
SharePoint uses web entities to allow collaboration and information delivery by providing policy-driven access to content, business processes, and utilities for looking through company-wide business data. SharePoint allows you to build secure web portals that enables remote workforce to view and edit aggregated business intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts. For information about Progent's SharePoint support services, see SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, visit planning and configuration expertise for Exchange Server.
OneDrive is Microsoft�s shared cloud-based storage service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers can access them securely via a browser. Included with Microsoft 365, OneDrive allows remote employees to co-edit files. Edits created offline are automatically uploaded when you go back online. To find out about Progent's support services for Microsoft OneDrive, see Microsoft Onedrive integration experts.
Public Cloud Integration Services for Remote Workers
Progent offers affordable online assistance for helping organizations to build, manage and repair cohesive network architectures that incorporate internal data centers, telecommuters, branch offices, and public cloud services. Progent can provide expertise for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix issues with cloud access, identity, and security.
Azure is a leading family of public cloud software and services that enables you to utilize IT infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure offers over one hundred services services including the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent can also show you how to establish protected connections to Azure services for at-home workers by configuring and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's consulting services for Azure, visit Microsoft Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of business productivity applications and cloud-based services available by subscription. Microsoft applications and services are marketed in a variety of plans designed for users ranging from individuals and small offices to major enterprises. Progent can provide fast and easy online contact with consultants knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the various subscription plans offered with Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers maximum business value. For information about Progent's consulting expertise for Microsoft 365, see Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits associated with cloud computing. Microsoft has engineered Exchange Online to operate seamlessly with local deployments of Exchange, enabling customers to create hybrid networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you through challenging IT roadblocks and also offer end-to-end project management outsourcing to make sure your remote workers have easy and secure access to your Exchange Online environment. For details Progent's support services for Microsoft 365 Exchange Online, see Exchange Online configuration and support expertise.
Amazon AWS is a trailblazer in the public cloud computing arena and is the industry's top provider of cloud-based services. Progent offers quick and affordable online contact with cloud connectivity experts who can assist your business to design, deploy, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to build a high-uptime network model to make sure your users have a productive computing experience whether they are working from your main office, a remote branch, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting expertise.
Google Cloud Platform (GCP) is a popular suite of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to scale your current IT resources with the Google Cloud, and Progent's database consultants can show you how to make your mission-critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent can assist you to set up virtual machines on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage, and streamline access management for teleworkers with GCP Cloud Identity. Progent's experts can also help you to utilize GCP's management tools to control and track your Google Cloud ecosystem. To find out, visit Google Cloud Platform (GCP) consulting support.
Help Desk Support for Remote Workers
A rapid, enterprise-wide switchover to a teleworker workforce, which might be activated by a pandemic or as part of a disaster recovery process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services leverage Progent's extensive team of online IT support specialists along with world-class trouble ticketing and follow-up software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their active tickets, enter details, and upload screen captures and relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Augmentation Service enables your business to supplement your existing Call Desk organization by sharing responsibilities for Help Desk support services transparently between your regular IT support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collaborative support model utilizing the leading professional services automation (PSA) tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can help your business to deliver world-class desktop support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.
Cybersecurity for Teleworkers
At-home staff members typically utilize their own computing devices and usually operate in a poorly secured physical space. This situation multiplies their susceptibility to cyber attacks and requires judicious configuration of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive end-user training, and the development of security policies based on leading practices. Progent's veteran team of IT security support consultants can assist your business to design, deploy and maintain an effective cybersecurity solution that guards vital IT resources in networks that incorporate an at-home workforce.
Firewalls allow you to create a network that can be securely utilized by on-premises users and by telecommuters, mobile employees, vendors, clients, and other stakeholders. Next-generation firewall appliances allow you to configure and manage appropriate permissions to various classes of users and to expand your IT network and adjust your security profile as your company evolves and as network attacks grow more complex. Progent supports both current and older firewall appliances from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall configuration services, refer to firewall integration and support services.
Remote Endpoint Monitoring makes it easy to watch over the disparate computers utilized by at-home workers and either block or identify and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every secured endpoint, monitoring all activity and utilizing state-of-the-art machine learning from SentinelOne to identify new threats before they can spread. When an attack is discovered, ProSight ASM instantly disconnects the targeted endpoint from the network to quarantine the malware. Because the ProSight ASM agent is autonomous, endpoints stay secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, go to remote endpoint monitoring for remote workers.
Progent's Duo MFA Services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are requested to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. To find out more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for at-home workers.
Security Audits can evaluate the exposure of your information system to all classes of outside and internal security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated cybersecurity inventory software for quickly and economically detecting a wide variety of security gaps that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be provided by data security professionals with advanced certifications such as CISA, ISSAP, and GIAC, can help you to evaluate your operations and governance policies and review your WAN infrastructure to enable you to design top-level security for your an at-home workforce.
Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated testing of your work-from-home connectivity solution and your internal and perimeter networks so you can find, prioritize, fix, and confirm security vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to perform comprehensive pentests of your perimeter and your internal IT infrastructure in order to evaluate your present security posture. Progent can also help you to strengthen your network security and can help you to plan and implement a cohesive cybersecurity ecosystem that streamlines management and delivers maximum protection for on-premises, cloud-based, at-home, and perimeter IT resources. To find out more details about Progent's threat assessment services based on on NodeZero's PEN test platform, see Consulting Support for NodeZero's Pentest Products.
Download White Paper: Securing a Work-From-Home Network
To read or download a white paper about key areas to focus on for protecting an IT environment that includes telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection involves saving and recovering critical data in order to prevent data loss and minimize restoration time in the event of storage system problems resulting from hardware breakdowns, programming glitches, operator error, malware, or any other reason. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid environments that combine local data centers, public clouds, and an at-home workforce.
- Backup/Restore strategies for teleworkers must address diverse types of personally owned endpoint devices. Progent can provide fast online help from experts knowledgeable about a wide range of products for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Leading backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud-based storage and includes fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate circumstances that call for a temporary switch to an at-home workforce. Progent's expert disaster recovery planning experts and business continuity consultants can help you to create, document and test a DR/BC plan that includes the process of moving to telecommuting.
Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager features a unified solution for protecting corporate information by managing on-premises, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote computers and applications. Managed endpoint devices can be user owned or company owned. Network administrators managing the enrolled endpoint devices of teleworkers can utilize Intune to deploy and validate applications on managed devices, push patches and certificates, set up rules for permission to access data and networks, set passwords, establish VPN tunnels, determine how teleworkers share data, set up threat protection, ensure security compliance, and wipe sensitive information from lost, stolen or deactivated endpoint devices. Intune works with Apple iOS, Android, Windows, and macOS devices. For information about Microsoft Intune and how Progent can assist you to use this platform to administer the endpoint devices of your at-home workforce, go to Intune teleworker endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that helps network managers to keep remote endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual software delivery platform for access control, application management, and configuration management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a perpetual license. Key capabilities of Workspace ONE include fast remote deployment of new notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated management reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud services. To learn about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Belo Horizonte, Minas Gerais company, call
An index of content::
System Center MOM Professionals
IT Consultants MOM 2007
Small to mid-sized businesses can now enjoy all the benefits of Microsoft System Center Operations Manager 2007 and also have fast access to Progent's Microsoft certified IT support experts. With Progent's affordably priced network support packages, mid-size businesses can select a simple co-sourcing package based on Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager to provide small business information systems world-class availability, protection and performance.
ProSight Email Zero Hour Protection Consultants
Email Block Lists Professional
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.
Microsoft Teams dial plans Consulting Services
Microsoft Teams firewall Consultants
Progent can help your organization to design an upgrade to Microsoft Teams from Skype for Business and install, manage, and debug a cloud-based or hybrid implementation of Microsoft Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.
Emergency Online Help 802.11ac Wi-Fi Network
WiFi 6 Consultancy
Progent can show you how to design, deploy, manage, monitor, and repair an efficient Wi-Fi LAN architecture, select sensible hardware and software, and integrate wireless access points, wireless bridges, antennas, wireless controllers, and various wireless products. Progent can also show you how to create a complete wireless network security strategy that is well integrated with the security plan for your entire business network.
Online Consulting Shared Computer Support Help Desk
Virtual Call Desk Network Consultant
Progent's Co-managed Help Desk service allows your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the leading shared PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Windows and UNIX Consultants
UNIX, Windows Consultants
If your company has a UNIX, Linux, or Solaris network or a multi-OS computer system, Progent's CISM and ISSAP-certified consultants can help your entire organization in a wide array of security areas including security management practices, security architecture and models, access management systems and techniques, applications development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and workplace recovery preparedness. CISM and CISSP define the basic competencies and worldwide standards of knowledge that information security managers are required to master. These certification offer executive management the assurance that those who have earned their CISM or ISSAP certification have demonstrated the background and knowledge to deliver effective security support and engineering services.
Sales Office Consultant Services
Branch Office Integration Support
Years of background delivering Microsoft support and Cisco network consulting has enabled Progent to build an unmatched capability for supporting branch offices that need IT help with the responsiveness associated with with small organizations but which includes professional communications, complete documentation, and adherence to enterprise IT protocols. If your enterprise has a branch office situated anywhere in or any region served by Progent's consultants, Progent can offer a wide array of onsite and remote IT consulting services and network architecture expertise.
ransomware cleanup and file restore Specialist
Professionals Avaddon ransomware recovery
Progent's ransomware experts can assist your business to evaluate your ransomware vulnerability, remotely monitor and guard your IT environment, assist with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Information systems Security Outsourcing PEN Testing
Cybersecurity Penetration Testing Security Firm
Stealth intrusion testing is an important part of any comprehensive network security strategy. Progent's security professionals can run extensive intrusion checks without the awareness of your company's in-house IT resources. Unannounced penetration checking uncovers whether current security monitoring tools such as intrusion detection alerts and event log monitoring are properly set up and actively observed. Progent can provide continuous automatic penetration testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, uninstalled patches, and ill-advised IT product defaults can be chained together by threat actors into the multi-vector attacks common to the latest variants of ransomware.
DotNET Development Firm
Microsoft Expert .NET C++ Development Firm
Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to build or enhance .NET applications quickly and at low cost.
Microsoft Dynamics GP Upgrade Planning Consulting Services
Microsoft Dynamics GP Upgrade Consultants
Progent's consultants have delivered support for Dynamics GP and Great Plains ERP software for over two decades and Progent has provided integration, software development, training, and troubleshooting since the platform's original release. Progent can provide high-level support for updating out of date Dynamics GP ERP systems. Progent can help you to design, validate, and implement an efficient migration from a a legacy release to the newest release of Dynamics GP.
Designers Online Office 365 Excel Training
Consultancy Online Crystal Reports Training
Progent's virtual classroom webinars provide small businesses the cost savings, simplicity, and versatility of online learning and the proven training techniques of seasoned instructors who use sophisticated collaboration software to emulate real-time, interactive classes. Progent offers remote training for popular desktop applications including components of Microsoft Office such as Excel, Word, PowerPoint, and Project: MS Dynamics accounting and analytics products including Microsoft Dynamics GP; plus other popular desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.
Dharma ransomware hot line Professional
Consultant Services ransomware removal and data recovery
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to halt the spread of an active ransomware attack. Call 800-462-8800
ProSight Automatic Patch Management Information Technology Consulting
Server and Desktop Monitoring and Reporting Remote Troubleshooting
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital devices.
Problem Escalation Through Teamwork Information Technology Support
IT Outsourcing Companies Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, at the forefront of IT service, executing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a consultant with proven methods for using technical knowledge to solve real-world network problems rapidly.
24-7 SharePoint Server 2010 Specialist
24 Hour SharePoint InfoPath Forms Services IT Services
Progent's Microsoft-certified engineers offer affordable remote support and development services to assist you to plan, implement, administer, and maintain Microsoft SharePoint 2010 installations that can involve web pages that can function as intranets, extranets, document and media management applications, blogs, data marts, business analytics, enterprise search engines, Visio-driven workflows, and other tools to support and enhance teamwork. Progent can help you combine SharePoint 2010 with MS SQL Server and with other databases and with Microsoft's popular office productivity applications like Excel, Word, Outlook, and Project. Progent can assist you to upgrade from previous releases of SharePoint or adapt a mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.
Integration MSP360 Backup
MSP360 GSuite Backup On-site Support
Progent can assist your company to design, implement and debug a backup/restore plan based on MSP360 technology. MSP360 offers file or image-based backup/restore for virtual machines and physical computers, works with all leading public clouds, and permits businesses to create a data protection solution with a low Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and management of your backup system to prevent data loss caused by human miscues, computer errors, ill-intentioned insiders, and malware attacks such as ransomware. For more information, see ProSight Data Protection Services 360 Backup solutions.
Juniper SRX1600 Firewall Technical Support Services
Juniper SRX210 Router Computer Security
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Upgrade to MDR Network Consultants
Professionals Backup Testing
Progent has identified five key cybersecurity practices for companies with a minimal budget.
CCDP Certified Aironet 1700 Access Point Consultant Services
On-site Technical Support Aironet 802.11ac Access Point
Progent's Cisco CCIE-certified wireless network infrastructure experts offer online or on-premises configuration and debugging services to help your organization to plan, implement, update, tune, manage and debug Aironet wireless AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless environment with your wired network and cloud-based resources to create an enterprise-wide connectivity solution that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to determine the most appropriate selection, placement and setup of Aironet wireless access points to accommodate your unique office layout, building structure, and expected workloads.
Project 2016 Design Firms
Project Online Integration Firm
Progent's Microsoft-certified engineers offer in-depth expertise in deploying, operating and troubleshooting all versions of Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad range of affordable remote consulting services based on industry best practices to assist organizations of all sizes to receive all the advantages of this powerful project management solution. Support services available from Progent include system design, installation and upgrades, strategies for safe file and status sharing among local and offsite users, network infrastructure optimization, and specialized webinar training.
Emergency Services Spora ransomware hot line
Top Quality ransomware cleanup and restore Services
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist your business to contain the spread of an active ransomware breach. Call 800-462-8800
Cisco Firepower 4100 Series Firewalls Technology Consulting Services
CCNP Certified Firesight Troubleshooting
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and offer centralized management of advanced cybersecurity capabilities such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to design and execute a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage IT environments that include branch offices, data centers, private clouds and public clouds.
Microsoft Exchange 2007 Specialists
Microsoft Exchange On-site Technical Support
Progent's expert consultants can show you how to define and deploy a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity disruption, simplifies ongoing service demands, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-site migrations, Progent has the background to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design services include expertise with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.
After Hours Amazon MWS integration training Contract Programming
Amazon MWS programming Programmer
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can expand their reach, reduce their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.
Exchange 2013 In-Place Hold Consultant
24/7/365 Expert Microsoft Certified Exchange Server 2013 Onsite Technical Support
Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful new features plus a revamped architecture. These improvements favorably impact vital facets of IT like ease of administration, availability, security and compliance, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, create an efficient validation and rollout strategy, and educate your IT team to maintain your Exchange Server 2013 environment. Progent also offers ongoing online support and management for Exchange Server 2013.
Emergency Linux Remote Consultant Services
UNIX Online Computer Services
Progent offers nationwide remote phone support and troubleshooting services for companies who operate Sun Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft products. Online IT help provides optimum leverage for your IT dollar by protecting client productivity and shortening the hours billed for computer analysis and repair. Advanced remote access tools and skilled service specialists and consultants allow Progent to solve the majority of network problems without wasting time and expense by going to your location. In most of cases your IT problems can be remediated by telephone or through a combination of telephone help and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP premier security professionals to assist you with the toughest network problems.
Phone Support Services Small Business
Small Office Security Consulting Services
Progent's Microsoft and Cisco premier computer consultants offer expert help with a broad array of products and technologies and can provide that expertise by phone anywhere in the U.S. or onsite in major cities throughout the country and anywhere in . Progent provides online help for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that include a mix of Microsoft and UNIX-family platforms. Progent also offers the expertise of Cisco CCIE infrastructure specialists for complex connectivity issues, plus the assistance of CISSP and CISM-qualified security engineers to assist with high-level security planning and problem solving. Progent has provided online network support to companies in all 50 states in the U.S.
Top Ranked Connectix Virtual Server IT Consulting
Microsoft Virtual Server 2005 Consulting
Microsoft Virtual Server, hosted on the Windows Server 2003 operating system and based on software first produced by Connectix, provides the performance needed to accomplish server consolidation, software upgrade, and server isolation tasks via virtualization techniques in an enterprise-class IT network with high expandability, manageability, and availability. Microsoft has targeted Virtual Server at companies who want to improve ROI in application development and testing, migration from legacy mission-critical applications, and hardware consolidation. Progent's certified Virtual Server experts can help your company to assess and deploy Microsoft Virtual Server.
CRISC Certified Risk and Information Systems Control Consultancy
CRISC Risk and Information Systems Control Engineers
Progent can provide the guidance of a CRISC-certified risk management consultant to help your company to plan and deploy an enterprise risk management solution based on leading practices identified by CRISC and geared to align with your company's risk tolerance, business objectives, and budgetary guidelines.
Consultants SUS
Consultant Services SUS
Microsoft Windows SUS enables network administrators to install and monitor the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, IT staff can completely and easily manage the distribution of updates that are published through Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, configuring client's computers, establishing the Group Policy parameters, and making sure your Microsoft SUS GPO is associated with an Active Directory container that makes sense for your system environment.
Technical Support ISA 2004
Microsoft ISA Server Support and Integration
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad experience developing corporate security designs for IT networks with many locations, remote users, and line-of-business web-based applications. A Progent ISA Server engineer can help your small business plan and deploy an installation of ISA Server 2004 that meets your IT protection requirements without limiting your productivity.
Immediate Onsite Technical Support Aironet 802.11ac AP
Aironet Wave 2 Wi-Fi Access Point Information Technology Consulting
Progent's Cisco CCIE Wi-Fi infrastructure consultants offer online or on-premises configuration and debugging services to assist you to design, configure, update, tune, manage and troubleshoot Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco wireless controller consultants can also assist you to integrate your Wi-Fi environment with your wired network and cloud-based resources to create an enterprise-wide connectivity solution that is easy to administer and scale. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and setup of Aironet Wi-Fi APs to work with your unique workplace layout, construction, and anticipated network traffic.
Data Protection Manager 2016 SOFS Online Support
24x7x365 IT Consulting Data Protection Manager 2016
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified recovery functions for Microsoft-based environment. SCDPM 2016 offers application-aware protection for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with virtual machines running on Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to plan, implement, administer, and repair a multi-site backup/restore solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from an older version of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 environment for on local, colocated, cloud or hybrid deployments. Progent can provide remote or onsite consulting expertise and can provide occasional expertise to resolve technical bottlenecks or provide comprehensive project management or co-management support to help you complete your Data Protection Manager 2016 initiative on time and on budget.
Online Support Virtual Call Desk Economics
Extended Service Desk Economics IT Consulting
Progent's Help Desk Call Center management and co-management service programs help companies to reduce costs and improve productivity.
Consult 64-bit Processing
Integration 64-bit Server
Progent's Microsoft-premier consultants can assist you to update your workstations from 32 to 64 bits. Progent can assist your company to calculate the costs and benefits of moving to 64-bit PC desktop computing, design an affordable migration strategy that reduces business interruptions, and offer inexpensive, expert online support to aid your company to install 64-bit desktop software and application software on your current computers.
Microsoft Certified Partner Windows Server 2019 PowerShell Remote Consulting
Windows Server 2019 Hybrid Solutions Onsite Technical Support
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can assist you to design a disaster recovery system built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
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