Southlake Offsite Workforce Connectivity Consulting Company
System Planning, Configuration, Administration and Call Center Consulting
Expanding your telecommuter workforce may have a major impact on IT architecture, cybersecurity, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Southlake company to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide support services ranging from as-needed guidance for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Southlake, Texas businesses to with any aspect of creating a high-functioning remote work environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and centralized management.
Infrastructure for an At-Home Workforce
Integrating the network infrastructure required to support an at-home workforce can be particularly complex if you must accommodate a combination of worker-owned equipment such as desktop computers and notebooks, routers, and wireless APs from different vendors and with a mix of operating systems and firmware releases. Progent's experience providing remote support for both outdated as well as modern IT products in remote office venues allows you to make efficient use of your existing infrastructure and offers fast access to expertise for making necessary updates. Support services available from Progent to assist your company to implement a high-functioning work-at-home ecosystem include:
- Virtual Private Network technology makes it possible to create a secure tunnel for authenticated at-home workers to access IT assets situated at your corporate datacenter or in a public cloud. Progent's consultants can assist your company to deploy and manage VPN access between your teleworkers and your key IT resources by providing online VPN configuration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your telecommuters to set up Cisco's popular AnyConnect client software to provide safe VPN tunneling for a wide selection of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and use a remote computer's desktop. This technology provides IT managers more control over the digital environment of at-home employees and offers them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewall services. Progent offers top-tier online support for setting up routers from a variety of vendors. See router integration services from Cisco-certified consultants.
- Home Wireless networks, typically shared by families and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can create throughput and security problems. Progent can assist you to mitigate these problems by delivering services that include Aironet configuration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti WiFi access point setup assistance.
- Internet access methods affect the performance and reliability of connections between at-home workers and the company network. Line-of-business processes may demand redundant Internet access in the event the normal connection breaks. Progent offers expertise for selecting Internet service providers, picking sensible service offerings, and integrating fault-tolerant Internet connections. Refer to Internet connectivity integration services.
VoIP Solutions for At-Home Workers
Expanding the company phone environment to include teleworkers is critical to maintaining an effective work-at-home solution. A variety of cloud-based VoIP products are used by small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's current or legacy products for IP voice management. Progent can help organizations of any size to design or tune a telecommuter VoIP environment that delivers the flexibility, transparency and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations optimize their current Cisco IP voice systems to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia software used throughout the network. Unified Communications Manager supports other mixed media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, see Cisco Unified Communications Manager consulting services.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can help you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other legacy IP voice products, see Cisco CallManager consulting.
- Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN infrastructure to support these VoIP solutions and provide online deployment and troubleshooting expertise.
Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing products from leading vendors enable virtual meetings, video conferencing, chat sessions, and screen sharing for both onsite users and at-home workers. Many companies utilize a mix of products to meet the needs of their different partners and clients. Progent's communications experts can help your organization to maintain your existing voice/video conferencing ecosystem and optimize the engagement of your at-home employees.
- Skype for Business is Microsoft's leading communications platform that supports real-time presence, IM, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help you to set up and manage Skype for Business client software to support your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 concurrent users for voice/video calls. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus editing and playback for training. For details about Progent's support expertise for Cisco Webex and for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features that include video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help your business to tune your network architecture to host them.
Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office families, offering a rich ecosystem of productivity apps that create a cohesive user experience for exchanging information across a corporate network and on a broad selection of endpoints. Progent has delivered online consulting services for SharePoint and Exchange since their initial releases and can help businesses to tune these critical collaboration products to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams can support chat, video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for supporting its complete range of features. For additional information about Progent's support services for Microsoft Teams, visit solution design and configuration expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to facilitate collaboration and information sharing by offering policy-driven access to data, workflow, and tools for looking through company-wide information silos. SharePoint enables you to build protected web portals that permits remote workers to view and edit aggregated business intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts. To learn about Progent's SharePoint consulting services, refer to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, go to integration consulting for Exchange Server.
OneDrive is Microsoft�s collaborative cloud storage service, similar to GoogleDrive. At-home workers can save files to the OneDrive service, and colleagues anywhere can share them securely via a browser. Included with Microsoft 365, OneDrive enables at-home employees to jointly author files. Edits made offline are uploaded when you go back online. To learn about Progent's consulting services for Microsoft OneDrive, go to Onedrive integration experts.
Public Cloud Integration for At-Home Workers
Progent offers affordable remote support for helping businesses to build, maintain and repair cohesive network architectures that include internal data centers, teleworkers, branch offices, plus public cloud resources. Progent offers top-tier consultant for all types of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters fix issues with cloud connectivity, identity, and security.
Azure is a popular family of cloud software and services that enables you to utilize IT infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Azure features over one hundred services services such as hosting for Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. For information about Progent's consulting expertise for Azure, visit Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's popular family of business productivity software and cloud-based services offered on a subscription basis. Office apps and cloud services are marketed in a selection of bundles intended for users ranging from individuals and small offices to large corporations. Progent offers fast and affordable online contact with experts familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to evaluate the numerous subscription bundles offered with Microsoft 365 and deploy 365 applications for your at-home workers in a way that delivers top business value. To learn about Progent's consulting services for Microsoft 365, see Microsoft 365 integration support.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of reduced costs for physical infrastructure, easier management, on-demand scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has engineered Exchange Online to operate smoothly with on-premises Exchange environments, allowing you to create hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for occasional help to get you past challenging technical roadblocks and can also provide comprehensive project management outsourcing to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online environment. To learn Progent's consulting services for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's leading provider of cloud-based services. Progent can provide quick and economical online contact with cloud integration consultants who can help your business to plan, implement, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help your company to create a high-availability network architecture so your users have a consistent computing experience whether they are working from your main office, a branch office, from home, or on the move. To learn about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration services.
Google Cloud is a leading suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your organization to expand your existing IT resources with the Google Cloud Platform, and Progent's database experts can help you make your mission-critical applications cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent can help your organization to set up VMs on Google Cloud Compute Engine, design a cost-effective storage solution with GCP Storage, and simplify access control for teleworkers with GCP Cloud Identity. Progent can also help your organization to use GCP's management technology to control and monitor your Google Cloud ecosystem. For information, visit Google Cloud Platform consulting services.
Help Desk Services for Telecommuters
A rapid, enterprise-wide switchover to a telecommuter workforce, which could be activated by a pandemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from initial help requests through ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or edit the status of their active tickets, add details, and upload screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service allows you to augment your existing Help Desk Call Center team by splitting delivery of Help Desk Call Center support services seamlessly between your regular support staff and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model utilizing the number one PSA platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can enable your company to provide world-class desktop support to your at-home workforce, see Progent's Help Desk Call Center supplementation Services.
Cybersecurity for Teleworkers
Work-from-Home employees typically use their personal computing devices and often operate in a poorly secured physical environment. This situation increases their vulnerability to cyber attacks and calls for judicious deployment of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, intensive user education, and the creation of policies based on leading practices. Progent's seasoned roster of IT security support consultants can assist your business to design, deploy and maintain a compliant security solution that guards vital information assets in environments that incorporate telecommuters.
Firewalls allow companies to create a network that can be securely utilized by local users as well as by an at-home workforce, mobile workers, vendors, clients, and other stakeholders. Modern firewall devices permit you to assign and manage different permissions to various groups of users and to expand your IT network and adjust your security profile as your company evolves and as network attacks become increasingly complex. Progent works with both current and older firewall devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall integration expertise, go to firewall configuration and support expertise.
Remote Endpoint Monitoring makes it possible to track the various devices used by remote workers and either reject or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is put on every protected endpoint, watching all activity and using advanced machine learning and full execution context from SentinelOne to detect new attacks before they can spread. When a cyberattack is spotted, ProSight ASM immediately isolates the infected device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, see remote endpoint security monitoring for telecommuters.
Progent's Duo MFA Services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, when you log into a protected online account and enter your password you are asked to verify your identity on a unit that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used as this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for at-home workers.
Security Audits can assess the exposure of your network to all types of external and internal security attacks for an environment that includes teleworkers. Progent can run online, automated cybersecurity inventory software for quickly and affordably uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security audit experts, which can be managed by security experts with top certifications such as CISA, ISSAP, and GIAC, can assist your company to evaluate your operations and policies and review your IT architecture to enable you to design top-level security for your at-home workers.
Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your work-from-home environment as well as your internal and perimeter networks so you can find, rank, fix, and confirm security weaknesses before malicious hackers can take advantage of them. Progent can help you to deploy NodeZero to perform thorough pentests of your network perimeter and your internal network so you can evaluate your present security profile. Progent's NodeZero experts can also help you to harden your existing network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that simplifies management and provides optimum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To find out more information about Progent's vulnerability assessment services powered by on NodeZero's PEN test products, refer to Consulting Services for NodeZero's PEN Test Products.
Download White Paper: Protecting a Work-From-Home Network
To view or download a white paper describing key things to focus on for securing an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
The field of Data Protection involves saving and recovering vital data so as to prevent data loss and reduce restoration time in case of storage failures due to equipment issues, programming hiccups, user mistakes, cyber attack, or other causes. Reliable data protection solutions can be especially difficult to design and maintain in hybrid environments that combine private data centers, public clouds, and an at-home workforce.
- Backup/Restore strategies for remote workers must cover multiple types of user-owned endpoints. Progent offers fast online help from experts knowledgeable about a broad array of products for backing up Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iOS and Android tablets and handhelds. Leading backup/restore products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed throughout a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and features fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity plans often envision scenarios that call for a temporary changeover to telecommuting. Progent's senior disaster recovery preparedness experts and business continuity planning consultants can help your company to produce, document and test a DR/BC strategy that includes the process of moving to telecommuting.
Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager provides a unified platform for protecting corporate data by controlling local, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and software. Remote endpoint computers can be user owned or business owned. IT admins managing the enrolled endpoint devices of telecommuters can utilize Intune to provision and validate apps on devices, push updates and certificates, configure policies for permission to access information and resources, set passwords, create VPN tunnels, determine how telecommuters share information, establish threat defense, verify security compliance, and wipe sensitive data from lost, stolen or deactivated devices. Microsoft Intune works with iOS/iPadOS, Google Android, Windows, and macOS endpoints. For information about Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your telecommuters, refer to Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that allows network managers to keep offsite endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual application delivery platform for authorization control, application management, and configuration management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Key features of VMware Workspace ONE include rapid remote deployment of new notebooks, immediate onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies management reporting and analytics, email encryption, and integration with Microsoft applications and cloud-based products. To learn about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Southlake, Texas business, call
An index of content::
Supplemental Helpdesk Integration
Help Desk Sharing Configuration
Progent's Shared Help Desk service makes it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's roster of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the top shared PSA platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Information Technology Consulting Data center Monitoring
SCOM Resource Pools IT Consultants
Progent's Microsoft-certified consulting experts have over a decade of background planning, deploying, optimizing and fixing System Center Operations Manager environments and offer companies of all sizes expert remote or onsite consulting support for SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric as well as both Microsoft and third-party apps and services. Also, Progent can provide fast online or onsite technical support to assist you to fix serious issues detected by Microsoft SCOM 2012.
ProSight Reporting Network Infrastructure Monitoring Consulting Services
ProSight Reporting SentinelOne Remote Network Monitoring Support and Integration
ProSight Reporting is a growing line of in-depth reporting plug-ins designed to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Offsite Employees Security Professionals
Biggest Network Consultant At Home Employees Cybersecurity
Progent can assist small and mid-size organizations to configure security defense solutions and deliver mitigation services to support work-from-home employees.
Windows 11 Training Computer Consultants
Microsoft Windows 11 Migration Network Consultant
Progent's Windows 11 experts offer a range of services to support Windows 11 including cloud and hybrid integration, mobile device management, at-home workforce access, security and compliance, streamlined provisioning, and Help Desk Call Center support.
Consultancy Server Management
Urgent Virtualization Specialists
With virtual server technology, companies can operate multiple virtual servers on a single actual server. Virtualization technology enables IT organizations to gain all the benefits of server segmentation, but without the costs associated with buying extra server hardware. Virtualization is the enabling technology behind private clouds, which offer major benefits such as lowering the costs of capital equipment, datacenter facilities, and administration while enhancing data protection, network availability, and disaster recovery. Other useful server management options include server monitoring utilities, Microsoft WSUS, and remote system management cards. Progent's certified server management experts can help you with all aspects of server consolidation and administration to enable your business to cut costs and save time.
Microsoft Lync Server Instant Messaging Specialist
Lync Server 2013 video conferencing Consultant
Lync Server 2013, rebranded Skype for Business, allows organizations of all sizes to create a centrally managed and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing style with instant messaging, real-time presence, web meetings with application sharing, and both IP-based and PSTN telephony across a wide range of stationary PCs and handheld devices. Progent's Microsoft-certified Lync 2013 consultants and system integrators can assist your company to assess the business benefits of Lync Server 2013, design an in-house, cloud-based (with Lync Online) or mixed topology suitable for your present and long-term plans, implement Lync 2013 in a way that expedites your return on investment, and provide custom online and onsite training to your management team and end users. Progent has expertise in critical components of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with popular Microsoft Office and Microsoft 365 applications such as Outlook and PowerPoint.
Top Quality Support and Help Solaris
Solaris Consulting
Progent's Solaris platform support services offer small and mid-size companies and software developers support for managing and supporting Solaris systems that run with Microsoft-based networks. Progent offers your organization access to Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient one-stop source to help you create and maintain a protected and reliable mixed-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft interoperability by combining Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Great Plains Online Support Services
Dynamics GP Great Plains Software Outsourcing
Progent can help you prepare and implement a smooth move to Dynamics GP/Great Plains so that you retain your data, strengthen your security, modernize your management reporting, take full advantage of Microsoft Office integration, and reduce business interruption by creating and following a smart migration plan. Progent can also help educate new Microsoft Dynamics GP users so you don't lose productivity. Progent can enhance your financial reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to create custom line-of-business applications and eCommerce solutions that work seamlessly with Microsoft Dynamics GP.
Consultants Infor SyteLine CloudSuite Data Conversion
Infor CloudSuite Consulting Services
Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates over a quarter century of experience helping manufacturing and service organizations to manage complicated supply chains and improve the efficiency of key processes to get products to market fast and adhere to customer schedules consistently. Progent offers the expertise of an ERP consultant with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite consulting that spans from as-needed advice to solution design and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.
Juniper Junos Technical Support
Juniper Junos os information Systems Audit
Progent's Juniper Networks-certified network engineer can help your company to plan and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and migrate efficiently from outdated devices to current versions. Progent's Junos OS engineers can provide expertise with Juniper's flagship network operating system to enable you to simplify the administration and strengthen the protection of your Juniper VPN appliances and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain networks that incorporate a combination of Juniper's software platforms.
Microsoft 365 Excel Integration Consulting Services
Office 365 Outlook Integration Engineer
Microsoft 365, formerly called Office 365, is Microsoft's growing suite of client productivity applications and cloud services available on a subscription basis. Microsoft 365 programs and cloud services are offered in an array of subscription plans targeted at markets from individuals and home offices to enterprises. Progent can provide quick and affordable remote access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android technology. Progent can help you to evaluate the many subscription options available with Microsoft 365 and integrate your information network with Microsoft 365 so you derive maximum business value. Progent supports cross-platform networks that include Windows, macOS, and Linux operating systems. Progent can also assist you to create and maintain hybrid solutions that seamlessly integrate on-premises and cloud-based resources.
Small Business Specialist System Center Configuration Manager
Configuration Manager Small Business Network Consulting Firms
Progent's Microsoft-certified engineers can help you to automate desktop update and patch deployment by providing support for management platforms that include System Center Configuration Manager, SMS 2003, and WSUS.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Planning Online Support Services
5500 Wireless Controller Help and Support
Progent's Cisco-certified wireless integration consultants can help organizations to deploy, administer, and troubleshoot Cisco wireless products including Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
Sodinokibi ransomware recovery Services
Conti ransomware recovery Consultancy
Progent's proven ransomware recovery consultants can assist you to rebuild a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
24 Hour CCIE Expert Certified prime infrastructure Network Consultant
WLAN controller Support Outsourcing
Cisco's Catalyst line of wireless controllers streamline the management of wireless networks by unifying the provisioning and control of Wi-Fi APs, tuning Wi-Fi throughput by reducing the impact of radio frequency congestion, improving Wi-Fi uptime with rapid auto-failover, and strengthening security by identifying cyber threats and filtering traffic content according to user class and locale. Progent can assist you to configure Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's latest wireless controller technology.
Critical Security Protection Bulletins Security Tech Services
Security Protection Bulletins information Systems Audit
This page includes the latest updates on security threats, patches, and best practices. Contact Progent if you need help securing your system against the latest cybersecurity threats.
Private Clouds for Small Businesses Consultant
Private Cloud Hosting for Virtual Data Centers Consultancy
Progent's private cloud hosting enables small and midsize organizations to run key applications like Microsoft SQL and Exchange from a hardened Tier III data center on fault-tolerant equipment with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup and restore. Smaller organizations can use Progent's private cloud hosting service to avoid large investments in the purchase, upkeep, and management of computer hardware and data center facilities while benefiting world-class levels of network reliability and physical security.
Windows Server 2008 Hyper-VI Online Troubleshooting
Windows Server 2008 R2 Computer Engineer
Progent's certified professionals can assist you you to calculate the advantages of Windows Server 2008 for your company, develop pilot systems and migration strategies, install Windows Server 2008 with your network environment and applications, educate your IT personnel how to run enhanced management tools, and provide continuing consulting and support via affordable options such as Contact Center support and online technical assistance.
Microsoft Certified Expert Dynamics NAV ERP Expert Development
Navision and Dynamics NAV Support Services
Progent offers remote and onsite deployment, upgrade, customization, reporting for Microsoft Dynamics Business Central/Navision.
Citrix XenDesktop desktop virtualization Engineers
Online Consulting virtual Windows desktops
Citrix offers a powerful family of platforms that provide advanced manageability, scalability, and performance for virtualizing servers and for centralized delivery of Windows desktops and applications. For delivering virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Essentials for Hyper-V. Progent's Citrix-certified consultants can assist you to evaluate the business advantages of Citrix virtualization products and help you design, test, deploy, optimize, and support Citrix virtualization platforms.
VMware vSphere Hypervisor Engineers
VMware Private Cloud Professionals
Progent offers the support of a certified VMware VCDX consultant to help your organization design, configure, manage and repair VMware vSphere and vCloud-powered virtualization solution for on-premises networks, cloud environments, or hybrid systems. Progent offers world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery.
Microsoft Mac and Linux Desktop Network Design
Microsoft and Apple Mac Desktop IT Outsourcing Group
Progent can provide a wide array of low-cost remote and onsite support services to help your business to install, administer, and debug workstations and mobile devices based on Windows, macOS/OS X, Apple iOS, Android, or Linux.
Windows 11 and TPM Online Support
Windows 11 Pilot Testing Online Consulting
Progent's Windows 11 experts can provide an array of services to support Windows 11 such as cloud and hybrid integration, mobile device management and synchronization, at-home workforce access, security and compliance, automated deployment, and Help Desk support.
SCCM 2016 Technology Consulting
System Center 2016 Security and Compliance Engineer
Small to mid-sized businesses can now get all the benefits of Operations Manager and also have quick access to Progent's Microsoft Certified IT support professionals. With Progent's affordably priced network service packages, small businesses can choose a simple Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to provide small business networks world-class availability, protection, and performance.
Dynamics GP Software Remote Support
24/7/365 Dynamics GP Power BI Technology Consulting
important features of Microsoft Dynamics GP/Great Plains software include a modular design that allows you to buy just the components you need, a standards-based foundation based on Microsoft technologies to secure your investment and offer a tightly integrated environment, enhanced reporting capabilities that permit you to monitor all activities, revenues and spending and sales trends, integration with Microsoft Office to speed access to business data, the ability to process data from almost any database or desktop application into Microsoft Dynamics GP, plus an open architecture that makes it possible to create specialized programs. Progent can show you how to configure and support a reliable, secure server and communications infrastructure to support Dynamics GP/Great Plains, and can provide expert GP consultants to help you turn the powerful features of Microsoft Dynamics GP accounting into a high-value business solution.
Problem Escalation Through Teamwork Outsourcing Technical Support
Company-wide Standards for Best Practices Installation
Progent's staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, in the trenches of network service, performing a broad range of technical projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices that are incorporated into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only world-class technical help, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world network problems quickly.
SonicWall TZ600 Firewall Evaluation
SonicWall NSA 9450 Firewall Security Firm
Progent's certified SonicWall firewall consultants can help you deploy, manage, and tune SonicWall firewall/VPN products including the current SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity consultants can help you incorporate SonicWall security gateways into an end-to-end network protection solution and design protection into your business practices.
Remote Technical Support System Center 2012 Configuration Manager
SCCM 2012 Reporting Remote Technical Support
Progent's Microsoft-certified consultants can help your business to plan for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older change management solution or assist you to enhance your existing SCCM 2012 ecosystem to accommodate your changing IT requirements. Also, Progent can assist you to build an infrastructure that takes full advantage of SCCM by providing advanced consulting support for related Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Support and Help Windows Server 2012 R2 Private Cloud
Microsoft Windows Server 2012R2 Clustering Integration Support
Progent's Microsoft-certified professionals can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration strategies, tune your network infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT support staff, develop an enterprise-wide security plan, streamline network management, assist with application development, and generate and test a disaster recovery/business continuity plan.
24x7x365 Microsoft Exchange Server 2010 Upgrade Consulting Services
Microsoft Exchange 2010 Upgrade Consultants
Progent can provide comprehensive support for every phase of your Exchange 2010 upgrade including outsourced or co-sourced project management, site analysis, project planning, cost estimates of new software and equipment required, recommended vendor sourcing, system verification at customer site or at Progent's testing facility, setting up temporary coexistence of Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, deactivating the previous servers, and training for customer's IT staff and end users.
MSP360 Exchange Mailbox Backup Computer Consulting
MSP360 SQL Backup Technical Support
Progent can assist you to create, install and manage a backup solution based on MSP360 Backup software to protect your IT assets hosted on any leading public cloud. Progent can provide monitoring and management to protect against data loss caused by user mistakes, software flaws, malicious insiders, and external attacks such as ransomware.
Consulting Support for IT Service Firms Computer Consultant
Consulting for Service Providers Computer Consultant
Progent's Support for IT Service Providers lets you take advantage of Progent's consulting experts while retaining your own service brand as a seamless arm of your IT services staff.
Computer Support Microsoft Exchange Server 2003
Remote Support Microsoft Exchange 2019
Progent's Microsoft-certified consultants average over a decade of background providing unified communications support for companies ranging from small businesses to large enterprises. Progent offers economical support for all versions of Microsoft Exchange Server to enhance email and virus protection, design fault tolerant email systems, and implement remote and wireless email access. Progent's Microsoft Exchange support services can assist you in designing and carrying out a migration from a legacy SMPT server or older Microsoft Email software such as Exchange 2003 to Exchange Server 2019. Progent offers support for Windows 10 and Windows 11 desktops running Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for popular web browsers. For e-mail virus protection, spam filtering and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.
Apple Mac Remote Support
Macintosh Network Consulting
Progent's experts offer Mac users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and Exchange Server help, security services, and custom education. Progent can help businesses to migrate to macOS from Mac OS X or other earlier editions of Mac OS X and Progent can offer help with Apple Mac application software. Progent's specialists in Apple technology can also help your business with iPhone support and iPad management, or migrating to iCloud services. For business environments based solely on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the difficulty of planning, integrating and supporting a network environment that is available, secure, fast and able to achieve your organization's objectives.
Amazon AWS hybrid cloud integration Integration Firm
Amazon AWS migration Development
Progent offers affordable online support to help companies of any size to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design and review, pilot testing, configuration, administration, performance tuning, licensing management, backup/restore solutions, and security and compliance.
Hornetsecurity Altaro M365 SharePoint Backup Onsite Technical Support
Altaro Microsoft 365 Total Mailbox Backup Computer Consultant
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.
Project and SharePoint Developer Firms
Top Rated Design Firm Project Excel Services
Progent's Microsoft-certified consultants can provide advanced support in implementing, operating and debugging any edition of Project, Project Server, and Project Online and can deliver a wide variety of affordable remote consulting services based on industry best practices to assist businesses of any size to receive all the advantages of this powerful platform. Services offered by Progent include solution planning, installation and upgrades, setting up safe file and status sharing among onsite and offsite users, network optimization, and customized online training.
Top Ranked CISSP-ISSAP Security Architecture Services
Security Architecture Professionals
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status as a result of rigorous testing and significant experience with information security architecture. ISSAP consultants possess comprehensive knowledge of access control systems and methodologies, phone system and network infrastructure protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-certified security specialists can help your business with all phases of secure network architecture.
Microsoft System Center Operations Manager Support Services
Microsoft System Center Operations Manager Consultant Services
Medium-size businesses can get all the benefits of Microsoft System Center Operations Manager and have quick access to Progent's Microsoft and Cisco Certified network support experts. With Progent's affordably priced network support packages, medium-size businesses can choose a simple co-sourcing service program built around System Center Operations Manager with server monitoring, automated alerts, in-depth reporting, Help Desk Call Center, and remote troubleshooting. For businesses with line-of-business environments who need zero-downtime networking, Progent can provide a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager to offer mid-size company information systems world-class availability, security and performance.
RIM BlackBerry Exchange Technical Support Services
Network Consultants BlackBerry Synchronization
Progent offers the services of RIM BlackBerry-certified professionals who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions economically and successfully, doing away with the need for an internal BlackBerry specialist and reducing the cost and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry engineers offer extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, in conjunction with Progent's efficient online support model, offers small businesses an efficient solution for integrating BlackBerry technology seamlessly into their IT system.
SCCM Primary Site Technical Support Services
After Hours Support and Integration SCCM Security
Configuration Manager automates software provisioning and updating, centralizes security and compliance settings control, keeps track of network resources, protects against corporate data leakage, performs health monitoring, enables safe self service, and delivers a common point of control for administering mixed-OS networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can help businesses of any size with any aspect of planning, installing, using and troubleshooting a System Center Configuration Manager deployment for local, cloud-based, or hybrid environments.
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