Enlarging your remote workforce can have a significant impact on network infrastructure, security, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Lawrence company to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and delivers top value. Progent offers services ranging from as-needed expertise for getting you over occasional technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent's consultants can assist Lawrence, Massachusetts companies to succeed with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

VoIP Solutions for an At-Home Workforce
Expanding the corporate phone environment to include telecommuters is vital to maintaining an effective work-at-home solution. A broad range of cloud-based IP voice products are used by small and mid-size businesses to server telecommuters. Many enterprises rely on Cisco's modern or older products for IP voice management. Progent can assist businesses of any size to plan or tune a telecommuter IP voice environment that delivers the flexibility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses tune their existing Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia applications used throughout the network. Unified Communications Manager supports additional combined media services like messaging, video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent's consultants can help your company to maintain your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with users working beyond the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN infrastructure to support these VoIP solutions and provide on-demand deployment and debugging expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Lawrence, Massachusetts company, call 1-800-993-9400 or visit Contact Progent.