Offsite Workforce Computer Support Experts
Conferencing Solutions for Your Remote Workers
Expanding your at-home or hybrid workforce can have a significant effect on IT network infrastructure, cybersecurity, and business culture. Progent has 20 years of background assisting small and medium-size organizations to plan, deploy, tune, manage, and troubleshoot networks that support remote workers. Progent can assist your company to determine the appropriate tools and adhere to best practices in building and maintaining a secure virtual ecosystem that promotes teamwork and delivers maximum value.
Progent can provide remote services that range from as-needed support for guiding you through occasional IT bottlenecks to full project management for successfully completing strategic initiatives.
Voice/Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from major vendors support online meetings, video conferencing, voice calls, chat, and content sharing for both local users and at-home workers. Many organizations utilize multiple products to meet the needs of their various partners and clients. Progent can help you manage your current voice/video conferencing ecosystem and optimize the experience of your remote workforce.
- Skype for Business is Microsoft's popular communications platform that supports real presence, IM, audio and video conferencing and calling as well as the seamless integration of these functions within Office desktop and Office 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you set up and manage Skype for Business clients to support your at-home workforce. For details about Progent's support services for Skype for Business, visit Skype for Business integration consulting.
- FaceTime is Apple's group video calling service for compatible iOS, iPad, iPod, and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections on compatible iOS or iPad devices. Newer versions of FaceTime support up to 32 simultaneous users for video calls. To learn about Progent's support for FaceTime and other popular Apple apps, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually any desktop or mobile device. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. Refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with features that include IP voice and video conferencing, persistent threaded chat, plus file sharing. See Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can help you solidify up your WAN infrastructure to support these solutions and provide configuration and troubleshooting expertise.
To find out more about how Progent can help you create an at-home workforce solution, phone
An index of content::
wireless IP phones and Cisco Unified Communications Manager Remote Troubleshooting
Network Consulting wireless IP phones and Cisco Unified Communications Manager
Cisco's wireless IP phones are industrial-grade Wi-Fi devices intended for workers who are mobile within campus, hospitality, health-care or other environments where IT management wants portable phones that offer more control, data security and durability than is possible with the BYOD mode of workplace communications. Integration of Cisco's wireless VoIP phones usually requires that you set up and fine tune numerous components of your wireless infrastructure such as APs, routers, wireless LAN controllers, and call management tools. Progent's certified consultants offer online and on-premises assistance to help you build and administer a Cisco wireless VoIP phone solution by providing integration services that range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of a campus.
Integration Windows 2003 Server
Windows 2003 Server On-site Support
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of support in Microsoft integration, ensures you success in identifying the edition and configuration of Windows 2003 Server that matches best with your business goals. Progent can also assist you with designing, installing, administering and supporting sophisticated IT applications based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Windows NT.
Microsoft and Cisco Certified Integration Services Helpdesk Management Services
Remote Support Service Desk Management Support
Progent's Co-managed Call Center service allows your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the top shared PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Windows Hyper-V 2016 Failover Clusters Engineer
Windows Server Hyper-V 2016 Shielded VMs Integration Services
Hyper-V 2016 incorporates key features initially designed for and refined on Azure, one of the world's biggest public clouds. This pedigree dramatically improves the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consulting team can assist you to assess the advantages of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to support your vital workloads, plan an efficient network architecture for a cloud-based or hybrid deployment, create and execute a smooth upgrade plan, train your IT management and support staff, and deliver ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment delivers maximum business benefit.
Windows 2000 IT Consultants
Windows 2000 Technical Support Services
Progent's Microsoft-certified Windows 2000 Server consultants can provide network help and information technology consulting services for the complete family of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Windows Server 2000 configuration, optimization, and support services include system planning, deployment, documentation, local and off-site support, Call Center outsourcing, expert security analysis, full service outsourcing, and economical co-sourcing.
Ekahau Wi-Fi 6 Wireless Site Survey Remote Support Services
Setup and Support Ekahau Wi-Fi RF Spectrum Analysis
Progent's Ekahau-certified Wi-Fi experts can assist you to plan, install, optimize, manage and troubleshoot a Wi-Fi solution customized for your facilities. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF signal measurement.
Cybersecurity Vulnerability Assessment Consult
Top Ranked Network Security Evaluation Consulting
Progent has created several security packages intended to provide larger corporations an independent and thorough security assessment from a group of premier security consultants. All Progent's network security evaluation bundles feature a collection of procedures including automated scans from inside and from beyond your network firewall, professional analysis of results by certified security engineers, production of a paper documenting the findings, plus a live high-level executive summary and a detailed interactive outbrief for internal network managers.
Largest Meraki Access Point Support and Help
CCIE Certified Aironet 1700 Access Point Remote Support Services
Progent's Cisco-certified Wi-Fi integration consulting experts can assist you to configure, manage, and troubleshoot Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 wireless access points as well as Cisco's Wireless Network Controllers.
Remote Network Consultant Microsoft 365 mail flow
Microsoft 365 Portal Technical Consultant
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have certain mailboxes located at your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help you with any facet of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on time and within budget.
Microsoft Windows 11 Upgrade Network Consultation
Windows 11 Power Automate Technology Consulting
Progent's Microsoft-certified Windows 11 experts offer a variety of services for Windows 11 including cloud and hybrid integration, mobile management, teleworker access, security and compliance, centralized provisioning, and Help Desk Call Center support.
SQL Server 2017 Enterprise Online Troubleshooting
SQL Server 2017 Graph Technical Support Services
Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business advantages of upgrading to SQL Server 2017 and can assist your organization to plan and carry out an efficient migration of your current SQL Server environment to any network architecture including onsite, cloud-based, or hybrid. Progent's consultants offer remote or on-premises support services ranging from as-needed architecture assessment or troubleshooting to end-to-end project management to make sure your SQL Server 2017 project is successfully completed on time and within budget.
SRST Remote Technical Support
Cisco VoIP Phones and Cisco Unity Specialist
Progent's CCIE-certified network infrastructure experts can provide advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Microsoft Firewall Information Technology Consulting
Top Quality Microsoft ISA Server Technology Consulting Services
Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds configuring ISA Server-based security solutions for IT networks with many offices, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts can assist your small business in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without adversely limiting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Emergency Windows Mobile Technical Support Services
Wireless EMail Online Troubleshooting
Progent's consultants provide expertise in multiple technologies relevant to mobile connectivity including network topology, Activesync, wireless security, mobile e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless software programming. Progent's Microsoft certified experts can save your organization work and expense by applying their wireless experience to help you select and configure wireless access solutions that make sense for your company. Progent can also optimize your IT architecture so that wireless handhelds work more reliably.
Exchange Server Migration Specialists
Microsoft Exchange Server 2010 Upgrade Consulting Services
Progent's Microsoft-certified engineers can deliver low-cost online and onsite help to carry out your upgrade to Microsoft Exchange Server 2010, produce thorough documentation of your new email system, educate your network support staff and end users to get them ramped up quickly on Microsoft Exchange Server 2010, and provide continuing management consulting and engineering support. Progent can also assist you to migrate from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.
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