At Home Workforce Support Experts
Conferencing Setup Help for Your Telecommuters
Expanding your at-home workforce can have a major impact on network infrastructure, security, and corporate culture. Progent has 20 years of background assisting small and mid-size organizations to design, deploy, optimize, administer, and debug networks that incorporate teleworkers. Progent can assist you to determine the right tools and follow leading practices in building and maintaining a safe virtual environment that promotes teamwork and gives top value.
Progent can provide remote IT services ranging from as-needed support for guiding you over sporadic IT roadblocks to full project management for successfully completing business-critical initiatives.
Voice/Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from major vendors support online meetings, video conferencing, voice calls, chat, and content sharing for both local users and at-home workers. Many organizations utilize multiple products to meet the needs of their various partners and clients. Progent can help you manage your current voice/video conferencing ecosystem and optimize the experience of your remote workforce.
- Skype for Business is Microsoft's popular communications platform that supports real presence, IM, audio and video conferencing and calling as well as the seamless integration of these functions within Office desktop and Office 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you set up and manage Skype for Business clients to support your at-home workforce. For details about Progent's support services for Skype for Business, visit Skype for Business integration consulting.
- FaceTime is Apple's group video calling service for compatible iOS, iPad, iPod, and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections on compatible iOS or iPad devices. Newer versions of FaceTime support up to 32 simultaneous users for video calls. To learn about Progent's support for FaceTime and other popular Apple apps, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually any desktop or mobile device. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. Refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with features that include IP voice and video conferencing, persistent threaded chat, plus file sharing. See Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can help you solidify up your WAN infrastructure to support these solutions and provide configuration and troubleshooting expertise.
To find out more about how Progent can help you create an at-home workforce solution, phone
An index of content::
Windows Server 2022 and SCVMM IT Services
Emergency Windows Server 2022 upgrade Support and Integration
Progent's certified Windows Server 2022 experts can help your organization to design and implement an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with an on-site implementation of Windows Server 2022.
On-site Technical Support Cisco Firesight
Online Support Services Firesight
Progent's Cisco-premier CCIE network engineers can assist you to manage your legacy PIX 500 or Cisco ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, configure, tune, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services
Engineer ProSight Spam Filtering Services
Email Guard DLP Technology Professional
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.
Software Recovery Microsoft Windows
Microsoft Office XP Small Office IT Consultant
Progent’s IT outsourcing packages provide economical network consulting for small companies. Whether it includes designing system architecture, setting up an in-house Help Desk or using an outside one, rolling out an updated email platform, monitoring your network, or creating an on-line business solution, outsourcing your network technical services can contain costs and minimize risks, allowing network support expenses to increase in a more moderate and controlled manner than is feasible by building up a large, all-purpose internal IT staff. Progent’s Outsourcing White Paper and flyers explain how Progent can help you create a secure and robust system foundation for your vital business software based on Windows such as Office XP, Office 2003, and Office 2000.
Shared Help Desk Ticketing Online Technical Support
24x7x365 Co-managed Service Desk Online Troubleshooting
Progent's Computer Help Desk Outsourcing Support Services for PC desktop technical support are intended especially for small businesses who require immediate access to a Help Desk Call Center with expert telephone support and full escalation options but who must work within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Optional Remote Access Provisioning, Initial System Evaluation, Problem Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Software Recommendation and Integration.
Aironet 802.11ac AP Migration Technical Support
Aironet Outdoor APs Online Technical Support
Progent's Cisco CCIE wireless infrastructure consultants offer online or onsite configuration and troubleshooting services to help you to design, configure, update, optimize, manage and debug Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco wireless controller experts can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to build a seamless enterprise-wide connectivity solution that is easy to manage and expand. Progent also offers affordable wireless site surveys to assist you to decide the most efficient selection, placement and setup of Aironet Wi-Fi access points to work with your unique workplace design, construction, and anticipated workloads.
Open Now Network Consultant Cisco CCIE Remote
24x7 Cisco Certified CCIE Onsite Computer Services
Progent's Cisco CCIE network infrastructure consultants can assist you to configure, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software consulting.
Remote Consulting Exchange 2019 Mailbox Server
Exchange 2019 Security IT Consultant
Progent can help you in any facet of your upgrade to Exchange 2019 including deploying Windows Server 2019 for hosting Exchange; designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook clients.
Technology Consulting Services SCCM Application Management
SCCM Asset Inventory Support and Setup
System Center Configuration Manager automates software deployment and updating, centralizes compliance settings control, inventories network resources, protects against corporate data leakage, performs health monitoring, allows secure self service, and delivers a single control mechanism for managing multi-OS networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can assist your organization with any facet of planning, implementing, using and repairing a SCCM solution for on-premises, cloud-based, or hybrid environments.
Windows Mobile 7 Consultant Services
Immediate Microsoft Activesync Support
Progent’s professionals offer experience in a variety of disciplines related to mobile networking such as system architecture, Activesync, wireless security, wireless email, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile software development. Progent's Microsoft and Cisco certified experts can save your business time and money by applying their wireless expertise to help you choose and configure mobile networking solutions that fit the needs of your company. Progent can also optimize your network architecture so that wireless PDAs work more reliably.
Network Education
Network Training
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Medium-size businesses who utilize trusted freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
Flex Series Wireless Controller Network Consultant
WLAN controller Professionals
Catalyst family of wireless controllers simplify the management of Wi-Fi networks by unifying the provisioning and management of wireless APs, tuning wireless performance by limiting the impact of RF congestion, improving Wi-Fi availability with rapid auto-failover, and strengthening data security by detecting cyber threats and analyzing traffic content according to user class and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controllers to manage wireless networks of any size. Progent can help you to administer and debug your current Cisco Wi-Fi environment or implement an efficient transition to Cisco's modern wireless controller solutions.
Nexus 5000 Switch On-site Support
Help and Support Nexus MPLS
Nexus switches are intended to deliver the throughput, scale, resilience, virtualization support, density, security and manageability needed to act as the heart of a world-class data center. Progent's Cisco-certified Nexus switch consultants can provide remote and on-premises consulting and troubleshooting services to help you to plan an efficient switch topology, set up test systems to confirm your network design, deploy Nexus switches, create and implement effective policies, run security vulnerability tests, set up advanced monitoring and alert systems, consolidate network resources through virtualization, troubleshoot switching and routing issues, optimize performance, plan for expected growth, and set up the advanced fault-tolerant capabilities available for Cisco's Nexus family of switches. Progent's consultants can also assist you to migrate non-disruptively from legacy Nexus switches or Catalyst switches to up-to-date Nexus platforms.
Windows 11 MDT Consultant Services
Windows 11 Virtual Desktop Integration
Progent's Microsoft-certified Windows 11 consultants offer a range of services to support Windows 11 such as Microsoft 365 solutions, mobile management, teleworker access, data and identity security, automated provisioning, and Help Desk Call Center support.
SharePoint Excel Services Remote Troubleshooting
SharePoint Business Connectivity Services Computer Consulting
Progent's Microsoft-certified consultants offer cost-effective remote technical support and development services to assist you to plan, deploy, administer, and maintain SharePoint 2010 installations that can involve web sites that can function as portals, extranets, document management tools, wikis, data marts, business information systems, enterprise-wide search engines, workflows, and other utilities to support and enhance information sharing. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party databases and with Microsoft's familiar office productivity applications like Excel, Word, Outlook, and Project. Progent can assist your business to migrate from earlier versions of SharePoint or adapt a mix of web applications into a consolidated and easy-to-manage SharePoint 2010 environment.
Online Support Services Microsoft 365 Teams Integration
Office 365 Word Integration Support Services
Progent can help you to evaluate the many subscription plans available with Microsoft 365, previously branded Office 365, and integrate your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-platform networks that include Windows, macOS, and Linux software. Progent can also assist your business to create and manage hybrid networks that seamlessly integrate on-premises and cloud-based products and services.
Engineer Skype for Business conference bridges
Skype for Business and Cisco UC Consult
Progent's consultants offer remote and on-premises consulting services for organizations of all sizes to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can assist you to plan a local, cloud-based or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Microsoft 365; configure HA mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party communication platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can help you design and validate a security environment for your Skype for Business deployment that is compliant with government and industry standards.
Computer Consulting Fortinet 1100 Series Firewalls
Support Services Fortinet Firewall Management
Fortinet next-generation firewalls (NGFWs) are leaders in offering best-in-class performance for SSL/TLS inspection. Progent's Fortinet firewall consultants can assist you to deploy your Fortinet firewalls to safeguard your digital resources at the enterprise edge, within the data center core, at branch locations, and in the cloud.
Remote Specialist Android patch management
iOS patch management Professionals
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your servers, peripherals {like printers, infrastructure appliances like switches and wireless APs, and IoT devices like alarms and robotics.
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