Progent has produced a white paper that summarizes the benefits businesses of any size can derive from outsourcing or co-sourcing IT services from Progent. You can view this document online or download and print a PDF file.

To view the white paper online, select a section:

To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit from Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)


White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 1 of 9

Executive Summary
Utilizing outside IT services makes sense for businesses of any size. However, finding the ideal balance between full dependence on an external service firm (Outsourcing) and sharing responsibilities between internal and external resources (Co-sourcing) can be tricky. The answer is influenced by a variety of considerations including the health of the general economy, company budget and cash-flow issues, the time-criticality of an IT project, availability of skilled help, business opportunities, technical risks, and corporate culture.

Traditionally, enterprises and small businesses have adopted different outsourcing models. Enterprises would often work with big IT outsourcing firms who would negotiate iron-clad, fixed-term contracts for specified services while charging dearly for unanticipated support . Small businesses typically relied on local freelance consultants who put out fires when and if they could while offering little strategic direction or depth of expertise.

Decades of experience providing IT outsourcing services to both small and large companies have led Progent to develop a range of practice areas and an online service-delivery model that combine to offer the agility and affordability required by small businesses with the consistency and best-of-breed expertise demanded by enterprises. Progentís unique blend of IT outsourcing and co-sourcing services is the heart of Progentís value proposition.

Progent has assembled a nationwide team of engineers with advanced skills for integrating technologies from Microsoft, Cisco, Apple, VMware, Oracle, and other major vendors. Progentís network security engineers have earned certifications from the worldís top standards organizations. This breadth and depth of subject-matter expertise allows Progent to offer smaller clients a one-stop solution for all facets of IT support while offering larger clients the on-demand services of technical specialists to fill expertise gaps or senior managers to keep strategic projects on schedule and on budget.

Progentís proven Help Desk model provides an ultra-efficient structure for delivering IT services that range from emergency network troubleshooting and desktop configuration to part-time CIO-level consulting for strategic IT planning or project management. Progentís online Help Desk model includes an easy engagement process plus fine-grain billing with no startup fees or termination penalties. The Help Desk paradigm ensures fast response and consistent follow-through, facilitates problem escalation, simplifies status tracking, and produces thorough and actionable service documentation. Progent leverages extensive remote support experience and an advanced virtual infrastructure to drive down costs and expedite solutions, allowing Progent to offer enterprise-class IT services that scale to fit any budget.

End of Section 1
If you are interested in using Progent's outsourcing, consulting or support services, call 800-993-9400 or visit Contact Progent.



An index of content::

Aironet 2700 Access Point Support and Help Aironet 3700 Access Point Computer Consulting
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Auditor for Security Firewall Technical Support Services
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BlackBerry Software Configuration BlackBerry BPS Professional
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Cameron Park, CA Award Winning Small Business IT Outsourcing White Paper Remote Support Jobs
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Flex Series Wireless Controller Support

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Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast creation of cutting-edge enterprise-class programs that can provide your company a critical competitive advantage. SQL Server features built-in support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.

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SQL Server 2014 includes major enhancements in critical areas including speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates seamlessly with all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite services that include system design, deployment, management, troubleshooting, and application development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.

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Computer Consultants for Call Center

Progent's Virtual Help Desk Call Center support services are a seamless expansion of your internal IT support staff. Virtual Help Desk can include high-end call center services such as a special phone number with custom greeting. Progent can also rout calls automatically to staff members who are specially set up and trained to support your account. In addition, Progent's Helpdesk professionals can use trouble tickets from any client trouble ticket software for smooth integration with your in-house technical services organization. Advantages of Progent's Virtual Network Support Help Desk services include high-end Microsoft and Cisco Helpdesk expertise the minute you call, seamless expansion of your in-house resources, comprehensive help for critical client problems, and by-the-minute billing.

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Network Repair Service for PC Desktop Management
System Center Configuration Manager Outsourcing Company

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Small Business Installer
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Microsoft ISA 2004 Server Onsite Technical Support
Information Technology Consulting for Internet Security and Acceleration Server

Progent's certified Internet Security and Acceleration Server consultants have extensive experience developing Microsoft-based security designs for information systems with many sites, remote users, and line-of-business eCommerce applications. A Progent ISA Server engineer can help your small or mid-size business plan and implement a configuration of Microsoft ISA Server 2004 that supports your IT protection needs without restricting your network.

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SQL Server 2014 Migration On-site Technical Support
SQL Server Management Studio Online Technical Support

SQL Server 2014 incorporates significant improvements in critical areas including speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and on-premises services including system design, configuration, management, troubleshooting, and application development services to help businesses of all sizes to achieve maximum business value from their SQL Server 2014 deployment.

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Exchange and Apple Mac Computer Consultants
Mac Email client for Exchange Professionals

Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft certified experts can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with teammates who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac systems can collaborate, allowing Mac users to get and transmit email, examine the Exchange global address list, import addresses, synchronize appointments, and alert people to conferences with your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized onsite Entourage education.

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Internal Security Inventory Specialist
Network Security Scan Consultancy

Progent has put together two ultra-affordable service bundles intended to allow small businesses to receive an impartial network security assessment from a certified security consultant. With Progent's External Network Security Inventory Scan, an engineer runs a comprehensive examination of your network from outside your firewall to determine potential weaknesses in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a network scan from a secure machine inside your company firewall to determine your exposure to internal threats. The two security inventory services are set up and run from a protected external site.

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