Progent has produced a white paper that summarizes the benefits businesses of any size can derive from outsourcing or co-sourcing IT services from Progent. You can view this document online or download and print a PDF file.

To view the white paper online, select a section:

To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit from Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)


White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 1 of 9

Executive Summary
Utilizing outside IT services makes sense for businesses of any size. However, finding the ideal balance between full dependence on an external service firm (Outsourcing) and sharing responsibilities between internal and external resources (Co-sourcing) can be tricky. The answer is influenced by a variety of considerations including the health of the general economy, company budget and cash-flow issues, the time-criticality of an IT project, availability of skilled help, business opportunities, technical risks, and corporate culture.

Traditionally, enterprises and small businesses have adopted different outsourcing models. Enterprises would often work with big IT outsourcing firms who would negotiate iron-clad, fixed-term contracts for specified services while charging dearly for unanticipated support . Small businesses typically relied on local freelance consultants who put out fires when and if they could while offering little strategic direction or depth of expertise.

Decades of experience providing IT outsourcing services to both small and large companies have led Progent to develop a range of practice areas and an online service-delivery model that combine to offer the agility and affordability required by small businesses with the consistency and best-of-breed expertise demanded by enterprises. Progentís unique blend of IT outsourcing and co-sourcing services is the heart of Progentís value proposition.

Progent has assembled a nationwide team of engineers with advanced skills for integrating technologies from Microsoft, Cisco, Apple, VMware, Oracle, and other major vendors. Progentís network security engineers have earned certifications from the worldís top standards organizations. This breadth and depth of subject-matter expertise allows Progent to offer smaller clients a one-stop solution for all facets of IT support while offering larger clients the on-demand services of technical specialists to fill expertise gaps or senior managers to keep strategic projects on schedule and on budget.

Progentís proven Help Desk model provides an ultra-efficient structure for delivering IT services that range from emergency network troubleshooting and desktop configuration to part-time CIO-level consulting for strategic IT planning or project management. Progentís online Help Desk model includes an easy engagement process plus fine-grain billing with no startup fees or termination penalties. The Help Desk paradigm ensures fast response and consistent follow-through, facilitates problem escalation, simplifies status tracking, and produces thorough and actionable service documentation. Progent leverages extensive remote support experience and an advanced virtual infrastructure to drive down costs and expedite solutions, allowing Progent to offer enterprise-class IT services that scale to fit any budget.

End of Section 1
If you are interested in using Progent's outsourcing, consulting or support services, call 800-993-9400 or visit Contact Progent.



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Progent's compensation model is based on revenue sharing, so just like being a freelance consultant, your earnings are directly driven by your work effort. Some Progent support staff stress quality of life and elect to work at a more relaxed pace, utilizing our flexible calendar to pursue personal enthusiasms such as mountain biking, car racing, snow boarding, fishing, travel, or spending private time with relatives and friends. Others take advantage of the opportunity to earn big dollars through hard work and extended days. Progent completely supports both ends of the spectrum plus any point in the middle.

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Amazon AWS hybrid cloud integration Design
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Progent offers cost-effective remote support to help companies to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, testing, deployment, administration, performance tuning, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN access and can help you deploy cloud-based or hybrid cloud environments that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed support to help you to resolve complex technical issues or Progent can deliver project management outsourcing to help you move to the Amazon AWS platform on schedule and on budget.

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Windows, UNIX, Solaris Onsite Technical Support
Solaris with Windows Consultancy

Progent's UNIX family consulting experts offer small businesses and software developers assistance with administering and maintaining UNIX, Linux or Solaris environments that run with Microsoft-based networks. Progent offers your organization contact with UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise provides you with a convenient one-stop source to show you how to build and manage a secure and reliable cross-platform network and communications solution that supports UNIX and Microsoft interoperability by combining Microsoft Windows with popular versions of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux platforms such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

Small Business Network Service Providers in Livermore, Alameda County Microsoft and Apple Small Business Outsourcing Pleasanton, Alameda County
Consult for Sarbanes Oxley Compliance
Hosting Facility Professionals

For large organizations, Progent can supplement in-house network support groups by providing extensive background in deploying key Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the nationwide or global enterprise with branch offices, Progent can perform as a transparent nearby supplement of corporate network management. Progentís enterprise consulting services include company-wide security, remote branch office support, system design, Sarbanes Oxley conformance, project planning, and world-class support for multiple location network environments powered by Enterprise Windows 2000. Progent can provide field engineers and specialists to assist with a campus relocation or branch move, or a network architect to help with building or utilizing an Internet Data Center or Hosting Facility.

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Meraki Outdoor APs Online Support
Support and Setup for Wireless

Progent's Cisco-certified Wi-Fi technology consultants can assist you to deploy, administer, and troubleshoot Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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Spam Filtering Technology Consulting Services Microsoft Outlook Small Business Network Consulting Companies
Support and Integration for Colo
Colocation Facility Configuration

Colocation data centers make it possible for businesses to share world-class data centers for hosting computer hardware that supports vital applications and services. Progent's Microsoft and Cisco certified IT experts can assist your company with all facets of your colocation strategy including selecting and moving to a colocation site, designing network topology, specifying hardware, on-site and remote maintenance, setting up remote network administration, and education your support personnel.

Sun Solaris Support and Setup Redhat Integration in Minneapolis, MN
Support Fedora Linux, Solaris, UNIX Network Engineer Bakersfield, CA
Wave 2 Wi-Fi controller IT Consultants
WLAN controller Integration Services

Progent can help you to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's latest Wi-Fi controller solutions.

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Support and Help for Sun Solaris in Burlington, VT Vermont Redhat Computer Engineer
Microsoft Exchange 5.5 Network Management Services
Virus Protection Design and Installation

Progent's Microsoft-certified professionals have over 10 years of background providing unified communications support for companies ranging from small offices to large corporations. Progent provides economical support for all versions of Exchange Server to strengthen email and virus protection, configure high availability email environments, and facilitate remote and mobile email access. Progentís Exchange consulting services can help you in designing and executing a migration from an outdated SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange 2016 Server. Progent also offers support for Windows 8, Windows 7, Vista, and Windows XP clients using Outlook and can help you configure Microsoft Outlook Web App (OWA) for all major browsers. For email virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard security services.

Support and Integration for Microsoft SQL Server 2012 Consultant Services
Microsoft Windows 2008 R2 Online Support Services
Microsoft Windows Server 2008 DirectAccess Engineer

Microsoft Windows Server 2008 R2 offers outstanding levels of performance, security, fault tolerance, scalability, and versatility that improve output of local, branch office, and mobile users. Progent's Microsoft-certified professionals can provide cost-effective online engineering, technical support, and education services to help your company to design, execute, and manage Microsoft Windows Server 2008 R2 to add substantial strategic value to your information system.

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Compensation for Computer Consultant Part-Time Job
Benefits for Microsoft Consultant Job Opportunity

Progent's compensation model is based on revenue sharing, so similar to working as an independent contractor, your earnings are directly tied to your generated revenue. Some Progent consultants stress lifestyle issues and choose to work at an easy pace, utilizing our self-determined schedule to follow personal enthusiasms such as mountain biking, motorcycle racing, snow boarding, surfing, vacations, or sharing free time with family and friends. Other consultants use the chance to earn major bucks via hard work and extended days. Progent completely supports both ends of the spectrum and any point in between.

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Upgrade Information Technology Support
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Office 365 Outlook Integration Consultants
Office 365 Excel Integration Online Support Services

Office 365 is Microsoft's growing suite of productivity apps and cloud-hosted services available on a subscription basis. Office 365 applications and cloud-based services are available in a variety of product bundles intended for markets ranging from individuals and households to global enterprises. Progent offers quick and easy remote access to consultants with expertise in Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can help you to understand the wealth of subscription plans available with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent offers expertise with multi-vendor environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to create and maintain hybrid solutions that transparently combine local and cloud products and services.

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Support for ISA 2004 Server
ISA 2000 Server Computer Consultants

Progent's Microsoft-certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for information systems with many sites, remote workers, and line-of-business web applications. Progent's Microsoft Firewall experts can assist your small business in designing and deploying an installation of ISA Server 2000 or ISA Server 2004 that meets your network security requirements without adversely limiting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later versions of Internet Security and Acceleration Server.

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Internet Data Center Integration Support
Data Center Colocation Consulting

Progentís data center support services are designed for businesses with equipment located at Internet Data Centers or data center colocation hosting facilities and in need of on-demand on-site assistance at the colocation facility plus remote support from Microsoft and Cisco Certified experts. Progent provides a full range of IDC and data center and colocation consulting services such as system topology evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and communications networking, design and installation of zero-downtime systems, architecting and deploying layered security defenses, firewall integration and troubleshooting, designing load balancing solutions, and planning fault tolerant server and storage clustering systems.

Wi-Fi Site Survey IT Consultant Remote Wireless Site Survey Engineer
Support and Help for Exchange 2016 Edge Transport Server
Exchange 2016 Migration Setup and Support

Progent can assist you in all phases of your migration to Microsoft Exchange Server 2016 such as designing HA architecture for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines, mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and configuring Outlook on the web.

Windows 2000 Server Online Troubleshooting On-site Support
Windows SBS 2008 Consulting Services Windows Small Business Server 2008 Specialists