Progent has produced a white paper that summarizes the benefits businesses of any size can derive from outsourcing or co-sourcing IT services from Progent. You can view this document online or download and print a PDF file.

To view the white paper online, select a section:

To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit from Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)


White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 1 of 9

Executive Summary
Utilizing outside IT services makes sense for businesses of any size. However, finding the ideal balance between full dependence on an external service firm (Outsourcing) and sharing responsibilities between internal and external resources (Co-sourcing) can be tricky. The answer is influenced by a variety of considerations including the health of the general economy, company budget and cash-flow issues, the time-criticality of an IT project, availability of skilled help, business opportunities, technical risks, and corporate culture.

Traditionally, enterprises and small businesses have adopted different outsourcing models. Enterprises would often work with big IT outsourcing firms who would negotiate iron-clad, fixed-term contracts for specified services while charging dearly for unanticipated support . Small businesses typically relied on local freelance consultants who put out fires when and if they could while offering little strategic direction or depth of expertise.

Decades of experience providing IT outsourcing services to both small and large companies have led Progent to develop a range of practice areas and an online service-delivery model that combine to offer the agility and affordability required by small businesses with the consistency and best-of-breed expertise demanded by enterprises. Progent's unique blend of IT outsourcing and co-sourcing services is the heart of Progent's value proposition.

Progent has assembled a nationwide team of engineers with advanced skills for integrating technologies from Microsoft, Cisco, Apple, VMware, Oracle, and other major vendors. Progent's network security engineers have earned certifications from the world's top standards organizations. This breadth and depth of subject-matter expertise allows Progent to offer smaller clients a one-stop solution for all facets of IT support while offering larger clients the on-demand services of technical specialists to fill expertise gaps or senior managers to keep strategic projects on schedule and on budget.

Progent's proven Help Desk model provides an ultra-efficient structure for delivering IT services that range from emergency network troubleshooting and desktop configuration to part-time CIO-level consulting for strategic IT planning or project management. Progent's online Help Desk model includes an easy engagement process plus fine-grain billing with no startup fees or termination penalties. The Help Desk paradigm ensures fast response and consistent follow-through, facilitates problem escalation, simplifies status tracking, and produces thorough and actionable service documentation. Progent leverages extensive remote support experience and an advanced virtual infrastructure to drive down costs and expedite solutions, allowing Progent to offer enterprise-class IT services that scale to fit any budget.

End of Section 1
If you are interested in using Progent's outsourcing, consulting or support services, call 800-993-9400 or visit Contact Progent.



An index of content::

  • 24/7 Manage Cisco Southlake-Euless, TX Cisco Technical Support Group Southlake TX, USA
  • 24/7 Teleworkers Consulting Experts nearby Fargo - Backup Systems Consulting Fargo Fargo At Home Workforce Backup/Restore Solutions Consultants Fargo-Williston, North Dakota
  • Small Business IT Outsourcing Whitepapers
  • 24/7/365 Infor SyteLine CloudSuite Database Tuning Consultants Top Consultant Infor SyteLine CloudSuite Implementation
  • Allentown Bethlehem Easton Teleworkers Allen Consultants - Cloud Technology Consulting Services Work from Home Employees Allen Consulting - Cloud Solutions Consultants

  • MOM 2005 Example Application
    MOM 2005 Case Study

    Before Progent’s MOM-based solution, system issues were handled reactively, once workers complained about them. With the benefit of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent can now fix network problems before they becomes serious enough to impact network availability. Because of MOM, Progent can resolve incipient problems before clients know that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to provide small business networks enterprise-class availability, safety and productivity.

  • Arden Computer Tech Rancho Cordova IT Outsourcing Firms
  • IT Outsourcing Example Whitepapers
  • Arlington Offsite Workforce Collaboration Solutions Consultants Teleworkers Arlington Consulting and Support Services - Collaboration Technology Consulting Services Arlington, Dallas, Fort Worth
  • At Home Workers Consulting Experts nearby Grand Rapids - Set up Consulting Services Glendale, Los Angeles County Top Grand Rapids Remote Workforce Connectivity Expertise Glendale
  • At Home Workforce Consulting Experts in Oakland - Cloud Systems Consultants Berkeley Teleworkers Consulting and Support Services nearby Oakland - Cloud Systems Consulting Oakland, CA
  • At Home Workforce Expertise near me in Aurora - Endpoint Management Systems Expertise Kane County Illinois Aurora Work from Home Employees Management Tools Guidance Aurora, IL, U.S.A.

  • 24 Hour ISA Server Integration Support
    ISA 2004 Server On-site Technical Support

    Progent's certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with multiple sites, remote users, and line-of-business eCommerce applications. Progent's ISA Firewall experts can assist your company in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your information protection requirements without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of ISA Server.

  • Atlanta, Georgia Small Office Network Consulting Services Award Winning Outsource IT Atlanta, GA
  • IT Outsourcing Best Practices White Paper
  • BlackBerry Redirector IT Consulting Services Brasilia, Federal District BlackBerry BPS Small Office Network Consulting Brasília, DF

  • Top Quality Linux Online Network Consulting Experts
    Linux RedHat Phone-based Services

    Progent offers nationwide remote phone support and consulting services for businesses that operate networks based on variants of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Remote network consulting provides maximum leverage for your IT dollar by extending user productivity and shortening the time charged for network repair services. Advanced online support tools and experienced technicians and engineers allow Progent to solve the majority of IT issues without squandering time and expense by going to your location. In most of cases your network issues can be dealt with by telephone or via a combination of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISM certified security professionals to help you with the most challenging system problems.

  • Cisco Engineer Fort Myers Fort Myers-Cape Coral Cisco Computer Specialist
  • Cisco Maintenance Little Rock, Pulaski County, Arkansas Cisco Small Business Network Consulting Firm Arkansas
  • Cisco Network Designers Barra Cisco IT Outsourcing
  • Cisco Network Services Louisville Kentucky, United States Cisco Computer Network Service Company Jefferson County Kentucky
  • Citrix VDI Network Consultants Computer Engineer Citrix Receiver
  • Compliance Audit CISSP Lower Manhattan, Financial District, NYC Firewall Cybersecurity Contractors Tribeca
  • Computer Consulting Firms Microsoft SQL Server 2016 Tameside Microsoft SQL Server 2016 Consultancy Services Group Bolton, Britain
  • White Paper IT Outsourcing Model
  • Computer Engineer Fedora Linux, Solaris, UNIX Reno, Washoe County Washoe County Nevada Red Hat Linux, Sun Solaris, UNIX Remote Support
  • Computer Outsourcing Consultant Exchange 2016 Santa Rosa, CA Exchange Server 2010 IT Consulting Companies Rohnert Park, CA
  • Configuration Microsoft SharePoint Server 2007 Portland Oregon Microsoft SharePoint 2010 Consultant Portland - Gresham
  • Consulting Services Google Cloud integration Google GCP Cloud integration Engineer
  • Desktop Engineer Remote Support Job Roseville, CA Freelancing Jobs Network Support Roseville, Placer County
  • Development Company Amazon Marketplace Web Service integration Top Amazon Marketplace Web Service Contract Programming Firm
  • Downers Grove-Elmhurst Downers Grove Remote Workforce Cloud Technology Consultants Downers Grove Remote Workers Cloud Solutions Consulting and Support Services Downers Grove-Oak Brook
  • Essex County New Jersey 24-7 Newark Ransomware Remediation Urgent Newark Crypto-Ransomware Recovery
  • Essex County New Jersey At Home Workers Assistance nearby Newark - Management Systems Guidance At Home Workforce Guidance near me in Newark - Management Systems Consulting Newark, Essex County
  • Exchange Information Technology Consulting Group Phoenix Arizona, US 24/7 Design Consultant Exchange Arizona
  • Exchange Server 2019 Security Consulting Group Exchange 2003 Server Remote Technical Support Knox County Tennessee
  • Exchange Server 2019 Small Office Network Consulting Durham County North Carolina, U.S.A. Exchange 2019 Computer Consulting Companies Raleigh Durham Cary

  • Clustered Windows Server 2012 R2 Support Services
    Windows 2012 R2 Cluster Server Integration

    Progent's Microsoft-certified failover clustering consultants can assist businesses to assess the advantages of adopting Windows Server 2012 clustering technology to build a powerful high-availability/disaster recovery strategy, help you to design and install a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for clusters that include physical servers or virtual machines, and help you to automate the administration of clustered servers.

  • Fort Collins CryptoLocker Recovery Consulting Fort Collins, Larimer County Fort Collins Emergency Crypto Removal Services Larimer County Colorado
  • IT Outsourcing Model White Paper
  • Fort Wayne International Airport FWA At Home Workforce Fort Wayne Consultants - Collaboration Solutions Guidance Fort Wayne At Home Workforce Collaboration Systems Expertise Fort Wayne, Allen County
  • IT asset documentation management Professionals 24/7 ProSight SSL management Specialist
  • Lincoln Work at Home Employees Collaboration Solutions Consultants Lincoln Seward County, America Offsite Workforce Lincoln Consultants - Collaboration Systems Consulting Lincoln Nebraska

  • Endpoint Monitoring and Reporting Support and Help
    ProSight Remote Monitoring and Reporting On-site Support

    ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical assets that power your IT network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can impact your business.

  • IT Outsourcing Advantages White Paper
  • MCSA MCDBA MCIPT Engineer Employment Opportunities Antioch CA Martinez CA Desktop Support Home Based Virtual Office
  • Mandrake Linux, Sun Solaris, UNIX Support and Setup ATL Fedora Linux, Solaris, UNIX Onsite Technical Support Marietta - Alpharetta, U.S.A.
  • Melbourne Consulting Company Melbourne, Victoria Computer Network Consulting company
  • Microsoft Dynamics GP (Great Plains) Vender nearby Sacramento - Business Intelligence Support Sacramento CA, USA Sacramento - Carmichael Microsoft Dynamics GP Sacramento Vendor - Training Programming and Support

  • Comprehensive Event Management Consultant
    Microsoft System Center Operations Manager Remote Consulting

    Progent's Microsoft-certified consultants have over a decade of background designing, deploying, enhancing and fixing Microsoft SCOM environments and offer companies of all sizes advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or onsite troubleshooting to help you to remediate serious issues detected by Microsoft SCOM 2012.

  • Microsoft Exchange Information Technology Consulting Microsoft Exchange Upgrade Online Troubleshooting
  • Microsoft MCDST Engineer Jobs Available Morgan Hill, CA, U.S.A. Network Consultant Telecommute Jobs
  • Microsoft SQL Server Specialist SQL Server 2019 IT Outsourcing Firm

  • Top Microsoft Dynamics GP Modifier Consultancy
    Dynamics GP Continuum Professionals

    Progent's expertise providing Microsoft .NET services and SQL Server help, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to create custom mission-critical programs and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can help you create reports that let you analyze your business more thoroughly, transforming raw information into useful understanding of your business.

  • Microsoft SharePoint Server IT Consultants Lynnwood-Bothell, Washington Microsoft SharePoint Server 2010 Engineer Lynnwood
  • Microsoft SharePoint Setup and Support Orange County California SharePoint 2010 Troubleshooting Huntington Beach California

  • Power BI Desktop Design Firms
    Power BI Query Editor Development Company

    Progent's Power BI experts can help your business to plan, deploy, maintain, update or troubleshoot your Power BI solution. Progent can also assist you to organize your target data for Power BI reports and dashboards. Progent can show you how to implement and manage an on-premises, cloud, or hybrid environment to run Power BI.

  • Microsoft, Cisco and Security Certified Experts Troubleshooting Santos-Guarujá Santos-Praia Grande Small Business Server Support
  • IT Outsourcing Model White Paper
  • Network Design and Configuration Windows Server 2016 Sorocaba, State of São Paulo Windows 2019 Server Network Documentation Sorocaba, Sao Paulo
  • New Haven County Networking Help New Haven, CT Support Outsourcing

  • Windows Server 2019 upgrade Remote Technical Support
    Open Now Windows Server 2019 Windows Defender ATP Professionals

    Progent's Windows Server 2019 disaster recovery planning experts can help your business to design a DR/BC system built around Microsoft's advanced Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

  • Offsite Workforce Grand Rapids Consulting - Cloud Technology Consultants Glendale, CA Grand Rapids Offsite Workforce Cloud Solutions Consulting Services
  • Ontario At Home Workers Call Desk Augmentation Guidance Ontario, San Bernardino County Ontario At Home Workforce Call Desk Solutions Consulting and Support Services Ontario
  • Orange County California, US Debian Linux, Sun Solaris, UNIX Engineer Anaheim, U.S.A. Support Suse Linux, Solaris, UNIX
  • PC Consulting Small Business Small Office IT Consulting Company
  • White Papers Small Business IT Outsourcing
  • Philadelphia Data Center Integration Consulting Computer Specialist Data Center Colo Philadelphia
  • Red Hat Linux, Solaris, UNIX Consultants Garland, TX 24/7 Slackware Linux, Solaris, UNIX Setup and Support Dallas County, USA
  • Remote Workers Consulting - Lincoln - Call Desk Outsourcing Consulting Lincoln, Lancaster County Lincoln Nebraska At Home Workers Consulting Services nearby Lincoln - Help Desk Call Center Augmentation Expertise
  • Remote Workers Consulting and Support Services - Norfolk - Help Desk Call Center Augmentation Consulting and Support Services Norfolk Award Winning Norfolk Work at Home Employees Help Desk Outsourcing Consulting Norfolk, Hampton Roads
  • Remote Workers Consulting and Support Services near me in Milwaukee - Connectivity Consulting and Support Services Milwaukee, WI Milwaukee, United States Top Rated At Home Workforce Milwaukee Assistance - Connectivity Solutions Consulting and Support Services
  • Remote Workers Fargo Consultants - Help Desk Augmentation Consulting Experts Fargo, ND 24x7x365 Remote Workers Fargo Consulting Services - Help Desk Call Center Solutions Consulting Experts Fargo-Cass County, ND

  • SCDPM 2016 Setup and Support
    System Center 2016 and Intune Onsite Technical Support

    Small to mid-sized businesses can now enjoy all the benefits of Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco Premier network support experts. With Progent's affordably priced IT support programs, small and midsize businesses can choose a basic System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to provide small business information systems world-class availability, protection, and performance.

  • Remote Workforce Consulting and Support Services - Pittsburgh - Infrastructure Consulting and Support Services Pittsburgh Pittsburgh At Home Workforce Setup Consulting Services Allegheny County Pennsylvania
  • Remote Workforce Hayward Consulting Services - Integration Consultants Hayward California, U.S.A. Hayward Teleworkers Set up Assistance Hayward, United States
  • SCCM 2012 Windows Server Deployment Remote Support SCCM 2012 Patch Management Remote Support Services
  • SQL Server 2016 PolyBase Computer Consulting Network Consulting SQL Server 2016 and Excel
  • Salinas Microsoft Dynamics GP Customization Help Castroville, CA, United States Dynamics GP-Software Vender - Salinas - Recovery Development Castroville, CA

  • 24/7/365 Services Documentation IT Services
    Service Reports Integration Support

    Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by every staff member to each client. The practice of documenting and archiving support records allows more efficient support and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who won’t let go of vital service information.

  • Security Technology Consulting Fort Wayne Security Audit Fort Wayne International Airport FWA
  • SharePoint IT Consulting Group New Hampshire SharePoint Consulting Services Company Manchester, Hillsborough County, New Hampshire
  • Shreveport MongoLock Crypto Identification and Remediation Shreveport Barksdale Air Force Base Emergency Shreveport CryptoLocker Remediation Experts Shreveport Barksdale Air Force Base
  • Skokie Remote Workers Data Protection Technology Consultants Skokie-Deerfield, IL Immediate Work at Home Employees Skokie Expertise - Data Protection Solutions Consulting Services
  • Technical Support Group Windows Server 2012 R2 Oklahoma City, Tinker Air Force Base Award Winning Windows Server 2012 R2 Computer Specialists Oklahoma City, OK, USA
  • Telecommuters Consultants nearby Las Vegas - Endpoint Security Systems Consulting Henderson Nevada Teleworkers Consulting Services - Las Vegas - Cybersecurity Solutions Consulting and Support Services Las Vegas, Clark County
  • Article IT Outsourcing Best Practices
  • Telecommuters Santa Monica Guidance - Cloud Integration Systems Guidance Santa Monica Santa Monica-Marina Del Rey, CA Remote Workers Santa Monica Consulting and Support Services - Cloud Integration Systems Consultants

  • Urgent macOS Configuration Professionals
    Remote OS X Technical Support Consultant

    Progent provides national remote phone support and troubleshooting services for businesses who run Apple macOS and OS X networks or whose information systems feature a combination of Mac and Microsoft technology. Progent's consultants offer Mac clients a range of IT services such as desktop assistance, upgrading to the most recent edition of macOS from other earlier editions of macOS or OS X, plus help with Mac application software. Progent can also help you with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Remote network consulting offers optimum return for your IT dollar by extending user productivity and limiting the hours charged for network repair services. Sophisticated online support utilities and experienced service specialists and consultants combine to enable Progent to solve most network problems without wasting time and money by going to your location. In most of situations your network issues can be dealt with by telephone or through a combination of phone support and remote access. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM certified security specialists to help with the toughest network problems.

  • Top Rated Security Consultant Charleston, SC Firewall Configuration Firewall Charleston
  • UNIX Security Consulting Migration Consulting OpenBSD
  • Windows 2008 Server Information Technology Outsourcing Group Thousand Oaks Moorpark Thousand Oaks California Windows Server 2012 R2 Business Computer Server Companies

  • Office Word for Mac Engineer
    Microsoft Office Word and SharePoint Engineer

    Progent's Microsoft Office Word and Office 365 Word consultants offer a wide range of economical remote consulting services to assist your organization to manage your legacy Microsoft Office Word solution or assist you to migrate to a newer release of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, identifying and fixing compatibility issues between various versions of Office Word, interfacing Word with different Microsoft Office applications like Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security consulting, smart phone integration, and remote training tailored for your special requirements.

  • Windows 7 Upgrade Technology Consulting Services Windows 7 Integration Remote Support
  • Windows Server 2019 Support services Hayward Alameda County 24-7 Windows Server 2019 Onsite Support Hayward California
  • Work at Home Employees Assistance in San Antonio - Cybersecurity Systems Consulting Services Telecommuters Guidance near San Antonio - Network Security Solutions Consulting South Texas San Antonio
  • Work at Home Employees Consulting Experts - San Bernardino - Management Tools Consulting and Support Services San Bernardino, US San Bernardino County Remote Workers San Bernardino Expertise - Endpoint Management Tools Consulting
  • Work at Home Employees Providence Consulting - Data Protection Solutions Consulting Experts Providence, RI Offsite Workforce Providence Consulting Services - Data Protection Technology Consultants Providence

  • Windows Server 2012 R2 Configuration Manager Consultant
    Network Consultant Windows Server 2012R2 Storage Spaces

    Progent's Microsoft-certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, tune your network infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT management team, develop a corporate-wide security plan, streamline network management, help with creating applications, and generate and validate a DR/BC plan.

  • Work from Home Employees Consulting - Allentown - Collaboration Systems Expertise Allentown At Home Workers Allentown Consulting Services - Collaboration Systems Guidance Allentown
  • IT Outsourcing Examples White Paper
  • Work from Home Employees Consulting Services near me in Montreal - Collaboration Solutions Consulting Services Montreal 24x7 Remote Workforce Expertise near Montreal - Collaboration Systems Consultants Montreal, QC

  • Cybersecurity Penetration Testing Security Contractor
    Security Penetration Testing IT Services

    Stealth intrusion testing is an important part of any comprehensive IT system security plan. Progent’s security professionals can perform thorough intrusion tests without the knowledge of your organization's in-house IT staff. Stealth penetration testing shows whether current security monitoring tools such as intrusion detection warnings and event log analysis are correctly set up and actively observed.

  • Work from Home Employees Ontario Expertise - Backup Systems Consulting Services Ontario, San Bernardino County, United States At Home Workers Consulting Services - Ontario - Backup/Recovery Systems Expertise Ontario California
  • Work from Home Employees Orlando Expertise - Collaboration Solutions Consultants Orange County Florida Orlando, Orange County Work from Home Employees Orlando Consulting and Support Services - Collaboration Solutions Consultants

  • Top System Center Operations Manager Onsite Technical Support
    Network Monitoring Network Consulting

    Remote 24x7 monitoring, automated alerts, and periodic reports are vital to preserving the proper operation of your IT system and avoiding unnecessary and expensive downtime. Remote Monitoring and Management technology has advanced so far that businesses of any size can get a level of protection that was once limited to large enterprises. Progent offers several Remote Monitoring and Management solutions delivered as economical service packages created to help you to detect and resolve a most network issues before they can hurt your business.


    © 2002-2021 Progent Corporation. All rights reserved.