Progent's Computer Consulting and Support Services
Network Support Outsourcing and Co-sourcing Report
IT Outsourcing and Co-sourcing Benefits — Section 1 of 9
Progent has produced a white paper that summarizes the benefits businesses of any size can derive from outsourcing or co-sourcing IT services from Progent. You can view this document online or download and print a PDF file.
To view the white paper online, select a section:- Section 1: Executive Summary
- Section 2: Outsourcing and Co-sourcing for Everyone
- Section 3: Progent's Service Delivery Model
- Section 4: Practice Areas for Progent's Outsourcing and Co-sourcing Services
- Section 5: Remote Support Expertise
- Section 6: Server and Desktop Virtualization
- Section 7: Part-time CIO Services and Project Management
- Section 8: Access to Certified Experts
- Section 9: About Progent's Founder
How Businesses Can Benefit from Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 1 of 9
Executive Summary
Utilizing outside IT services makes sense for businesses of any size. However, finding the ideal balance between full dependence on an external service firm (Outsourcing) and sharing responsibilities between internal and external resources (Co-sourcing) can be tricky. The answer is influenced by a variety of considerations including the health of the general economy, company budget and cash-flow issues, the time-criticality of an IT project, availability of skilled help, business opportunities, technical risks, and corporate culture.
Traditionally, enterprises and small businesses have adopted different outsourcing models. Enterprises would often work with big IT outsourcing firms who would negotiate iron-clad, fixed-term contracts for specified services while charging dearly for unanticipated support . Small businesses typically relied on local freelance consultants who put out fires when and if they could while offering little strategic direction or depth of expertise.
Decades of experience providing IT outsourcing services to both small and large companies have led Progent to develop a range of practice areas and an online service-delivery model that combine to offer the agility and affordability required by small businesses with the consistency and best-of-breed expertise demanded by enterprises. Progent's unique blend of IT outsourcing and co-sourcing services is the heart of Progent's value proposition.
Progent has assembled a nationwide team of engineers with advanced skills for integrating technologies from Microsoft, Cisco, Apple, VMware, Oracle, and other major vendors. Progent's network security engineers have earned certifications from the world's top standards organizations. This breadth and depth of subject-matter expertise allows Progent to offer smaller clients a one-stop solution for all facets of IT support while offering larger clients the on-demand services of technical specialists to fill expertise gaps or senior managers to keep strategic projects on schedule and on budget.
Progent's proven Help Desk model provides an ultra-efficient structure for delivering IT services that range from emergency network troubleshooting and desktop configuration to part-time CIO-level consulting for strategic IT planning or project management. Progent's online Help Desk model includes an easy engagement process plus fine-grain billing with no startup fees or termination penalties. The Help Desk paradigm ensures fast response and consistent follow-through, facilitates problem escalation, simplifies status tracking, and produces thorough and actionable service documentation. Progent leverages extensive remote support experience and an advanced virtual infrastructure to drive down costs and expedite solutions, allowing Progent to offer enterprise-class IT services that scale to fit any budget.
An index of content::
Top Quality Great Plains Migration Network Consulting
Microsoft Financial Software Support and Integration
important features of Microsoft Dynamics GP software include a modular design that lets you buy only the components you require, a standards-based foundation based on Microsoft technologies to safeguard your investment and provide a tightly integrated environment, advanced reporting services that allow you to monitor all activities, revenues and expenses and sales trends, compatibility with Microsoft Office to speed access to corporate data, the ability to process data from virtually any db software or workstation application into Microsoft GP, and an open design that makes it easy to create specialized applications. Progent can help you set up and support a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP/Great Plains support professionals to help you turn the powerful features of Microsoft Dynamics GP/Great Plains business accounting software into a productive business solution.
24-7 Consultant Solaris
UNIX Professional
Progent's Sun Solaris family support services offer small businesses and developers support for administering and maintaining Solaris systems that run with Microsoft-based networks. Progent offers your business access to Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad array of experience provides you with an easy single consulting firm to help you build and maintain a secure and robust mixed-platform network and communications environment that supports Solaris and Microsoft interoperability by combining Microsoft Windows with major variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux platforms such as RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
SSRS Outsourced Programming
Microsoft Report Builder Expert Development
Progent offers online and onsite expertise to help your organization with any phase of BI reporting ranging from debugging or modernizing applications to planning and implementing a comprehensive business intelligence solution. Progent's management reporting experts can assist your company to support your current BI system, help you to migrate databases and applications from a discontinued reporting platform to a modern solution, and deliver custom remote training to meet your specific needs. Progent's business reporting professionals offer experience in all popular business intelligence reporting and visualization platforms such as Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot, Power Query and Power View, and Report Designer.
Case Study Microsoft Operations Manager
Microsoft Operations Manager Case Study
Before Progent's MOM-based solution, system issues were approached reactively, after workers complained about them. With the benefit of proactive, computer generated warnings and trend reports sent by MOM, Progent is now able to anticipate system troubles before they grow to be serious enough to impact network uptime. Thanks to MOM, Progent can deal with looming problems before customers know that the problems are there. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small business IT systems enterprise-class availability, security and performance.
Small Business Small Business IT Outsourcing Services
Small Office Solutions Provider
Progent's Microsoft and Cisco premier network consultants offer expert support for a broad array of products and technologies and can deliver that expertise remotely nationwide or onsite in major cities across the United States and anywhere in . Progent offers remote help for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that incorporate a mix of Microsoft Windows and UNIX-based technology. Progent also can provide access to the help of Cisco CCIE network engineers for complex network issues, as well as the the assistance of CISSP and CISM-qualified security engineers to assist with complex security design and problem solving. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S.
Helpdesk for At Home Workers Technical Support
Call Desk for at Home Workforce IT Consulting
Progent has 20 years of experience helping small and mid-size companies to plan, deploy, tune, administer, and debug computer networks that incorporate telecommuters.
Microsoft Exchange 2016 Upgrade Network Engineer
Microsoft Exchange Server 2016 Upgrade Troubleshooting
Progent can help you in any and all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines (VMs), databases and logs; configuring HLB for fault-tolerant client access services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Endpoint patch management Consulting
IoT sensors patch management Engineer
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Windows 11 Power Automate Technical Support
Microsoft Windows 11 Snap Layouts Consultants
Progent's Microsoft-certified Windows 11 experts offer a range of services for Windows 11 such as cloud and hybrid solutions, mobile device management and synchronization, at-home workforce access, security and compliance, centralized provisioning, and Call Center support.
Windows Server 2022 Storage Replica Technology Consulting Services
24 Hour Support and Help Windows Server 2022 High Availability
Progent's certified Windows Server 2022 consultants can help your company to plan and implement a cost-effective upgrade to Windows Server 2022 using a self-hosted system architecture or a hybrid model that combines cloud-hosted Windows Server Online with an on-site implementation of Windows Server 2022.
Microsoft Windows 2000 Technical Consultant
Support and Setup Windows 2000
Progent's Microsoft-certified Windows 2000 Server experts offer computer help and information technology consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, optimization, and support offerings include system planning, deployment, documentation, local and off-site support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and cost-effective co-sourcing.
CCIE Voice Solution Providers
Networking Organization NNCSS
Progent provides clients the services of engineers who have earned some of the IT industry's most prized credentials. Progent thinks that customers have the right to know that their computer service consultants have accredited training as well as broad practical backgrounds so that Progent's customers can engage Progent's service with confidence. Often, vendor certifications such as the Cisco Certified Internetwork Experts confers priority for significantly superior vendor support than is offered to uncertified service providers, allowing Progent to offer clients a better level of computer support. In other cases, recognized credentials such as CISSP or ISSEP for network security can aid enterprise customers to show compliance with regulatory demands by using the services of accredited IT experts.
Work from Home Endpoint Security Computer Engineer
Remote Workers Cybersecurity Network Consultant
Progent can assist small and mid-size companies to set up endpoint security defense solutions and provide cleanup services required for remote workers.
Virtual Office Microsoft Consultant Job Openings
Virtual Office Technology Jobs
Progent's business climate will make you a more capable consulting professional by enhancing your technical skills and boosting the satisfaction of your clients. Progent makes good on this commitment by attracting the best consulting experts for you to work with, providing an advanced system architecture, running proprietary software tools to deliver the maximum quality of support, and by streamlining our operational models for finding and keeping clients.
Dynamics GP/Great Plains Features Configuration
Computer Consultant Dynamics GP
Progent's Microsoft certified experts offer a range of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial package and business management solution based, like all Microsoft financial solutions, on the expandable and familiar foundation of Windows technology. Dynamics GP 2010, the latest edition of Microsoft accounting software in the Dynamics GP family, provides a cost-effective tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and configure, and with its segmented approach you are able to purchase only the functions you currently need, with the option to add clients and enlarge capabilities in the future. Progent's Dynamics GP/Great Plains Software consulting experts can show you how to deploy, configure and manage Microsoft Dynamics GP 2010 and also earlier editions of Microsoft Dynamics GP/Great Plains.
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