Enterprise Support Services
Project Management Services:
Requirements Definition, Testing, Implementation, Tuning
Progent can provide the services of veteran IT professionals with decades of experience in senior management positions for technology management, application development, business process engineering, and business consulting for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These senior IT managers can provide project management expertise to help enterprise clients follow best practices to ensure that development or deployment projects are completed on time and within budget.
Services available from Progent's project management experts for application development, business system deployment, or other major initiatives include:
- Requirements Definition:
Define how a project will deliver value, establish its structure, develop pilot plans and testing strategies, and address deployment implications, operations management, and acceptance criteria. - Design and Architecture Proposals:
Create functional specifications, master project plan, and risk management plan. Analyze documentation and training requirements and finalize work plans, cost estimates, and schedules. - Pilots:
Set up pilot systems to reduce engineering risk and business disruption by thoroughly testing new infrastructure prior to deployment. Set up proof-of-concept tests for enterprise deployments of key technologies. - Design Tuning:
Optimize IT infrastructure based on pilot testing and client feedback. Test functionality, performance, and stability under realistic workloads and environments. - Implementation:
Deploy core technology and site components, stabilize the deployment, transition the project to operations and support, and obtain final customer approval. Conduct project review and customer satisfaction survey.
Progent can also provide the services of senior management consultants to provide assistance with business continuity planning. This practice area requires in-depth experience with complex business processes and logistics as well as with information technology. In addition to dealing with technologies associated with the corporate information network, comprehensive disaster recovery/business continuity planning can involve issues such as emergency notification systems, temporary office space and alternative transportation, and regulatory reporting.
Progent offers advanced consulting for business continuity planning, testing, and training to help you prepare for potential disasters, minimize downtime for your most critical IT operations, avoid data loss, and comply with examiners' letters and agency requirements. Progent's business continuity experts can work closely with your management and IT support staff to:
- Perform risk and business impact analysis and identify dependencies
- Identify human and physical resources of all types necessary to keep your business in operation
- Determine and prioritize business-critical IT functions and specify acceptable restoration times
- Qualify colocation centers and hot backup sites
- Verify secure remote access capability for key workers
- Plan emergency notification systems and define responsibility assignments for personnel
- Document a comprehensive recovery and test plan
- Train management, technical staff, and other key people to carry out the disaster recovery/business continuity plan
While carrying out major IT projects for enterprise clients, Progent follows the Microsoft Solutions Framework (MSF) project methodology, a structured approach based on pre-defined milestones that help keep projects from spiraling out of control. MSF makes it easy for management to monitor a project's progress while ensuring that costs are contained and schedules are kept. For details about the best practices incorporated in MSF, refer to Progent's project management methodology.
Read Progent's IT Outsourcing and Co-sourcing White Paper
For providing IT services, Progent has developed a unique service delivery model that combines the flexibility and breadth of expertise required by small businesses as well as the depth of knowledge and consistent responsiveness demanded by enterprises. To learn more about Progent's value proposition for providing IT outsourcing and co-sourcing services, see Progent's white paper: Benefits of Outsourcing and Co-sourcing IT Services from Progent.
Contact Progent for Project Management Support Services
If you are looking for an experienced project manager to help carry out a major IT initiative, call Progent at
An index of content::
Project Planning Technical Support Services
Multi-site IT Support
For corporations with branch offices in or any region covered by Progent's consultants, Progent's Microsoft-Premier IT consulting experts and certified Cisco system specialists offer a variety of network consulting services such as project management, SOX compliance, site relocations, corporate security, system architecture, on-site or remote branch office support, and technical support for colocation hosting facilities. A Progent network architect can show you how to design a multi-site information system that makes smart use of co-location services and Internet data centers. Progent's Microsoft Certified consultants can help major enterprises plan, integrate and maintain massive rollouts of updated releases of Microsoft technology including Enterprise Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and CCNP consultants can assist you to deploy Cisco products for connection solutions that combine simple, high-speed, integrated, and remote networking.
Private Cloud Hosting for Virtual Data Centers Consult
Specialists Private Cloud Integration
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small organization's servers in an environment that gives the maximum level of availability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting services are built upon proven virtualization technologies that enable small and midsize businesses with multi- platform environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while benefiting from enterprise-class reliability and an unmatched level of vendor independence.
Azure AD Integration Support
Consultants Microsoft Azure AD Connect
Progent's consultants can assist you to plan and implement an efficient migration from onsite Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD Domain Services and Azure AD Connect to unify identity and access services for both onsite and cloud assets.
Technology Professional NetApp Disaster Recovery
NetApp MetroCluster Disaster Recovery Technology Professional
Progent can provide enterprise customers the help of a certified NetApp consultant to deliver online or onsite expertise for NetApp's complete line of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, transparent patching, storage management, security and compliance, high availability, and remediation. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN deployments efficiently based on leading practices.
Solaris Onsite Technical Support
Solaris Specialists
Progent's Solaris family consulting experts provide small companies and developers help with managing and maintaining Solaris environments that operate with Microsoft-based technology. Progent offers your organization contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide array of experience offers you a convenient one-stop consulting firm to help you build and manage a protected and reliable mixed-platform network and communications environment that allows Sun Solaris and Microsoft coexistence by combining Windows with major variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.
SMS Server Migration Online Technical Support
SMS Server Upgrade Computer Consultants
Progent's Microsoft certified experts offer small and mid-size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver important software quickly and reliably to appropriate users, reduce product costs and stay compliant by understanding usage profiles, enhance Windows security by improving your knowledge of vulnerability and by installing targeted patches, manage your mobile workforce through accepted standards independent of connection or location, and lower operational expenses by fully exploiting the administrative functions built into Windows. Progent's SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch administration, and asset tracking management including software and hardware inventory.
Consultant System Testing
Specialists Project Management Test Lab
Progent's Test and Training Lab at the QTS Internet Data Center is available for piloting line-of-business applications, developing cost-effective migration procedures, evaluating and optimizing performance, planning or verifying business continuity strategies, mitigating compatibility issues, and building training systems for new products and technologies. For Progent clients without adequate internal resources to configure effective pilot environments, the lab reduces capital costs and engineering risk and helps keep vital IT projects on schedule.
SUS Consultancy
SUS Consulting Services
Microsoft WSUS enables network managers to install and track the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can fully and easily manage the installation of updates that are published through Microsoft Update to servers and desktops in a company. Progent can assist you with complex details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft Software Update Services deployment, setting up client's computers, establishing the Group Policy settings, and ensuring your Microsoft SUS Group Policy Object is linked to an Active Directory container that makes sense for your network environment.
Immediate ransomware system rebuild Engineers
After Hours Specialists Conti ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to contain the spread of an active ransomware breach. Call 800-462-8800
Small Business IT Outsourcing White Papers
Whitepaper IT Outsourcing
Progent's IT outsourcing packages offer budget-friendly network support for medium-size businesses. Whether it includes planning network infrastructure, creating an internal Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your network, or developing an on-line business application, outsourcing your network engineering services can reduce expenses and minimize uncertainties, permitting network service expenses to increase in a more moderate and controlled manner than is possible by assembling a large, knowledgeable internal network support organization. Progent's Outsourcing White Paper and datasheets show how Progent can help you build a protected and highly available system architecture for your critical Windows-based applications such as Windows 2008, Exchange Server, and Microsoft SQL Server 2008.
Cisco CUBE and SIP Consultants
CUCM and SIP Integration Support Services
Progent's Cisco CCIE-certified SIP integration experts can help organizations of any size to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide affordable remote or onsite support to assist businesses to migrate efficiently to a modern communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft unified communications consultants can assist you to set up interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business Server or Lync for access to a SIP PSTN trunk.
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