Additional Topics of Interest

Service Reporting Integration Services
Service Database Professional

Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to every client. The practice of documenting and organizing service records allows more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

Microsoft Lync Server 2013 IM Troubleshooting
Lync Server 2013 Front End Pool Consultants

Microsoft Lync 2013, rebranded Skype for Business, enables organizations of all sizes to create a centrally managed and protected communications environment that permits the modern BYOD computing model with IM, presence, web conferencing with app sharing, as well as IP-based and PSTN telephony across a broad assortment of desktop and mobile clients. Progent's Microsoft-certified Lync 2013 experts and system integrators can assist your company to assess the business benefits of Lync Server 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or mixed topology appropriate for your present and future goals, implement Lync Server 2013 so as to speed up your ROI, and provide live online and onsite training to your IT team and end users. Progent has expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync Server 2013 with popular Microsoft Office and Office 365 apps such as Outlook and PowerPoint.

Wireless Security Inventory Technology Professional
Internal Network Security Scan Consultant Services

Progent offers two ultra-affordable service bundles designed to enable small companies to receive an objective security evaluation from a premier security engineer. With Progent's External Network Security Inventory Checkup, an engineer runs an extensive examination of your network from beyond your firewalled perimeter to uncover possible weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Checkup, a security engineer runs a network scan from an authorized machine within your company firewall to assess vulnerabilities to internal attacks. Both security inventory services are set up and run from a protected remote location.

Firepower Services Network Consulting
Cisco Firewall integration Consulting Services

Progentís certified Cisco network security consulting professionals offer high-level PIX Firewall and ASA Firewall consulting support including infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack protection, and secure access services. Ranging from economical, plug-and-play desktop appliances for small and home businesses to scalable enterprise-grade products, Cisco PIX and ASA Firewalls provide a high level of security, high throughput, and high reliability for network environments of any size. PIX and ASA Firewalls are based on a proven, specially designed operating system, minimizing common OS-specific security gaps.

Forensics Services Palo Alto Networks PA-800 Series Firewalls
24x7 Palo Alto Networks PA-7000 Series Firewalls Security Consultancies

Progent's Palo Alto Networks firewall experts can show you how to select, deploy, and manage Palo Alto Networks firewall appliances to create a modern security ecosystem that spans your on-premises and cloud-based resources and guards any user anywhere with any device.

Remote Support Teleworker Integration
Helpdesk for at Home Workforce Network Consulting

Progent has 20 years of experience helping small and mid-size companies to design, deploy, tune, administer, and debug information networks that support a remote workforce.

Sun Solaris Remote Specialists
UNIX Online Small Office IT Consulting Services

Progent offers nationwide online phone support and consulting services for businesses that run UNIX, Linux, or Solaris environments or whose information systems include a combination of UNIX/Linux and Microsoft technology. Remote technical support provides maximum leverage for your information technology dollar by preserving client efficiency and limiting the hours charged for network analysis and repair. Advanced remote support technology and experienced technicians and engineers combine to enable Progent to solve the majority of network problems without wasting time and expense by traveling to your site. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of phone support and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM certified security specialists to help you with the most difficult network issues.

Cisco Unified CM SIP gateway Outsourcing
Unified CM SRST backup Remote Support Services

Cisco Unified Communications Manager (Unified CM), previously known as CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Cisco Unified CM and Cisco Unified CM Express provide an advanced IP-PBX by integrating tightly with unified messaging apps such as Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's Cisco-certified consultants can deliver effective and budget-friendly online and on-premises expertise to help organizations of all sizes to build and administer CUCM deployments by providing Unified Communications Manager configuration and technical support services that add optimum business value. Progent can help with any aspect of Unified Communications Manager setup and debugging in areas that include integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP connections and PSTN support, installing ISR routers with CUBE support, creating UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange and Skype for Business.

wireless LAN controller Consulting
prime infrastructure Integration

Cisco's {Catalyst Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and control of Wi-Fi APs, optimizing wireless performance by limiting the impact of radio frequency congestion, improving wireless availability with rapid auto-failover, and strengthening data security by identifying threats and analyzing traffic content according to user class and location. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's modern wireless controller solutions.

Microsoft Exchange 2019 Edge Transport Server Consultant
Configuration Exchange 2019 Configuration

Progent can help your organization in any facet of your upgrade to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 Core for hosting Exchange; designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and implementing Hyper-V; configuring hardware load balancing (HLB); building DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients.

24-7 Wireless AP Support Services
Top Rated wireless VoIP phone and Aironet APs Online Help

Progent's Cisco-certified Wi-Fi technology consultants can help organizations to configure, manage, and debug Cisco wireless products such as Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

Support and Integration Exchange 2003
Microsoft Exchange Upgrade Specialist

Progent's expert support team can show you how to design and implement a smooth in-place Exchange Server 2003 migration strategy that avoids productivity disruption, simplifies ongoing support demands, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent has the background to complete your project rapidly and affordably. Progent's Exchange 2003 help, repair, and design services include expertise with the integration of third-party add-ons to Exchange 2003 Server that are best aligned to your business needs.