For Windows desktop virtualization, Progent offers the support of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop environment that improves the business impact of your IT system; integrate XenDesktop software with your physical and virtual servers, end-user computers, and peripherals; upgrade your existing virtual desktop software to the latest versions of XenDesktop; and provide advanced online technical support. Progent can also train your network managers to follow best practices to maintain your XenDesktop solution effectively.
Progent's Wireless Consulting Services offer a convenient, economical way for companies of all sizes to configure, manage and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Small to mid-sized businesses can now get all the benefits of Operations Manager and also have fast access to Progent’s Microsoft certified IT support experts. With Progent's affordably priced IT support packages, mid-size organizations can choose a simple co-sourcing service program built around Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager to provide small and midsize company networks enterprise-class reliability, protection and productivity.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it.
Nagios and MRTG are powerful, Open Source monitoring tools that run on Linux and can be used to analyze UNIX networks, Microsoft Windows networks, or mixed-platform environments in which Linux and MS Windows run side by side. The Nagios monitor lets system managers to monitor system services such as SMTP, HTTP, FTP, and PING. MRTG allows you to track the bandwidth in and out of SNMP network devices such as servers, routers, and switches. Progent's system monitoring consultants can assist you to use both these programs to tune and repair your computer network.
The Help Desk support delivery model adopted by Progent gives small businesses an dependable alternative to reliance on independent consultants by offering extensive expertise accessible to numerous engineering groups, optional round-the-clock access to emergency help, fast escalation to world-class engineers for solving even the most difficult problems, support consistency and reliability, quick follow through overseen by veteran IT service managers, a variety of easy-to-use ways for requesting support tasks, and a high level of progress transparency made possible by ticket tracking and available via a web-based portal.
Progent can provide the cost-effective services of online Internet connectivity consultants to assist your company to evaluate or update your Internet services so your Internet connectivity solution matches your business requirements. Services available from Progent include assessment of your existing bandwidth use, carrier and service plan comparison and ordering, network provisioning, and overseeing a smooth move to a different ISP and/or service arrangement. Network provisioning can include enhancing current routers and switches and configuring additional ones, implementing firewalls, and upgrading dependable Border Gateway Protocol configurations.
Progent's Cisco-certified network experts can show you how to create an affordable, fault tolerant Internet connection architecture that can achieve non-stop Internet connectivity via a broad array of high availability Internet access technologies including non-stop BGP, transparent fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert consultants to show you how to apply the most current techniques for high availability Internet connections to build a cost-effective, fully redundant Internet network with automatic failover and other features to create non-stop Internet connections.
DoubleTake/Carbonite Software offers a selection of products designed to provide small companies a variety of affordable solutions for replicating and recovering business-critical applications such as Exchange Server, SQL Server, Blackberry, and SharePoint. Progent’s disaster recovery planning experts have in-depth experience integrating DoubleTake/Carbonite products into small company IT systems to create an advanced level of fault tolerance and disaster recovery capability at an affordable price.
Progent's Citrix-certified consultants can help you to understand the business benefits of XenServer as well as other Citrix platforms, and can assist you to plan, validate, execute, troubleshoot, and support a XenServer solution. Progent can also assess your existing XenServer deployment and help you to enhance resource utilization, responsiveness, security and compliance, uptime, and disaster recovery.
Progent’s Technical Response Center (TRC) offers affordable national extended hours online help for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts offer 24x7 phone support and online direct network access to isolate and resolve technical problems rapidly and affordably.
Progent's consultants can provide Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and email help, network protection services, and one-on-one education. Progent can help businesses to upgrade to macOS from OS X or other earlier versions of Mac OS X and Progent can offer expertise with Apple Mac application software. Progent can also help your business with Apple iPhone support and iPad synchronization, or moving to Apple's iCloud services. For computer networks based exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of planning, configuring and maintaining a network environment that is reliable, secure, efficient and able to achieve your company's objectives.
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of support in Microsoft technology, assures you success in selecting the edition and configuration of Windows 2003 Server that matches best with your business strategy. Progent can also assist you with designing, deploying, administering and supporting powerful information technology applications based on Windows Server, and can streamline your upgrade from Windows 2000 Server or Windows NT.
Progent’s Disaster Recovery/Business Continuity consultants offer in-depth backgrounds assisting small organizations to minimize system downtime by providing affordable online consulting for disaster recovery/business continuity planning, high-availability IT architecture, backup/restore solutions, and non-disruptive system maintenance. Progent’s business continuity consultants can assist you to plan and validate an efficient business continuity plan that aligns with your business goals and budget. Progent’s disaster recovery engineers can assist you to design, implement, and support resilient technologies such as non-stop Internet connectivity, virtualization, clustering, network load balancing, continual online backup, and geographically dispersed hot backup centers.
Progent’s Microsoft-certified experts offer businesses of all sizes consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web technology for intelligently coordinating people, teams and data. SharePoint Server provides a central location for your employees or customers to access, organize, share and interact with useful information, files, and software and to interact with one another. Microsoft SharePoint enables quicker and more intelligent decisions, more efficient access across groups and more streamlined business practices. Windows SharePoint Services join employees, clients, teams and major tasks with the knowledge they’ve created in a way that makes data convenient to find, download and re-use. Progent's SharePoint consultants can help your organization to manage your current SharePoint environment or upgrade to the latest release of SharePoint Server or to SharePoint Online.
Progent’s experienced Cisco IT security consultants offer expert PIX and ASA Firewall consulting services including infrastructure design, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack defense, and safe access services. Ranging from compact, easy-to-install desktop devices for small and home offices to modular enterprise-class appliances, Cisco PIX and ASA Firewalls offer a high level of security, high throughput, and excellent availability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform, eliminating possible OS-specific security gaps.
For assistance writing, improving, or repairing applications for Microsoft Windows, any version of Linux, or the Web, Progent’s team of programmers, relational database designers, and project managers can ensure you get the job done on schedule and within budget. Progent's seasoned software developers offer affordable and expert remote consulting for projects as small as creating Vidual Basic scripts for Excel or as challenging as rolling out line-of-business RDBMS applications built on SQL Server or Oracle.
Progent is one of the most expert network consulting firms for integrating e-mail solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses derive all the advantages of Exchange Server 2000 under typical scenarios such as upgrading from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server administration.
Progent's Microsoft-certified consultants have more than a decade of experience delivering messaging support for companies ranging from small businesses to global corporations. Progent provides economical support for all versions of Microsoft Exchange Server to strengthen email and virus security, design high availability email environments, and facilitate off-site and wireless email connectivity. Progent’s Exchange support services can assist you in designing and carrying out a move from a legacy SMPT server or older Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2016 Server. In addition provides support for Windows 8, Windows 7, Vista, and Windows XP clients running Office Outlook and can show you how to configure Microsoft Outlook Web App for all major web browsers. For e-mail virus defense, spam blocking and data data leak protection, Progent offers Email Guard managed services.
Urgent Wi-Fi access point patch management Engineers
Progent's Cisco-authorized network engineers can show you how to build an affordable, fault tolerant Internet connection architecture that can achieve 24x7 Internet connectivity through a broad array of high availability Internet access products and services including fault tolerant BGP, automatic fail-over, and redundant ISPs. Progent can provide Cisco Certified Internetwork Expert professionals to help you utilize the latest techniques for high availability Internet connectivity to create a cost-effective, completely redundant Internet interface with automatic failover and other capabilities to deliver fault tolerant Internet connections.
Cisco's Catalyst line of wireless controllers streamline the management of Wi-Fi LANs by unifying the provisioning and control of wireless APs, optimizing Wi-Fi throughput by reducing the impact of RF congestion, enhancing wireless uptime with fast failover, and hardening security by detecting threats and filtering network traffic according to user type and location. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller technology.
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent’s Technical Response Center provides national remote help for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Premier service engineers provide phone support and online direct computer access to troubleshoot and repair technical problems rapidly and economically. The scope of technical expertise available from Progent's team of country-wide service engineers makes it possible to escalate even the most difficult problems to qualified experts as required.
Configuration Manager automates software deployment at scale, centralizes security and compliance settings management, keeps track of network assets, guards against corporate data leakage, provides network health reporting, enables secure self service, and delivers a single point of control for managing multi-operating system ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help you with any aspect of planning, implementing, using and repairing a System Center Configuration Manager solution for local, cloud, or hybrid networks.
Cisco's Meraki MS line of access and aggregation switches are intended for sites ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants offer affordable remote consulting to help you to plan and implement a productive network architecture based on Meraki MS switches, simplify network administration with Meraki's cloud-centric management architecture, configure policies to maintain compliance, develop and test a disaster recovery plan, and resolve technical issues related to any facet of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to create a unified networking solution.
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their reach, lower their operating costs, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.
Progent's Linux consulting services provide small and mid-size businesses and developers support for administering and maintaining Linux systems that operate with Microsoft-based technology. Progent can give your organization contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This broad array of expertise provides you with an easy single source to show you how to create and maintain a secure and robust mixed-platform network and communications solution that allows Linux and Microsoft coexistence by combining Windows with major Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the fast creation of a new generation of enterprise-class applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft technology, ensures you success in designing, installing and supporting Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET environment.
Microsoft SQL Server 2014 incorporates major improvements in key areas such as speed, availability, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works transparently with all workloads including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and on-premises consulting services such as planning, deployment, management, troubleshooting, and application development services to help organizations of all sizes to realize fast return from their SQL Server 2014 deployment.
Microsoft Communications Server provides IM and presence in an extensible, world-class solution featuring enhanced protection, transparent integration with popular Microsoft software, an extendable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product allows cost savings and improved business efficiencies, increased individual output, and stronger intellectual property protection. Microsoft Communications Server has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified unified communications experts can provide remote and on-premises configuration support and troubleshooting services for your Office Communications Server environment and can assist your organization to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also assist you to design and implement a smooth upgrade that will add significant strategic value to your IT system
Remote continuous network monitoring, automated alarms, and periodic analytical reporting are vital to maintaining the health of your network and eliminating preventable and expensive disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that companies of all sizes can get a level of protection that was once limited to large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options delivered as low-cost service packages designed to help your company to detect and fix a an array of network problems before they can hurt your business.
Before Progent’s Microsoft Operations Manager solution, network problems were handled reactively, after workers were impacted by them. With the benefit of proactive, automated warnings and trend analyses created by Microsoft Operations Manager, Progent is now able to ward off system problems before they becomes serious enough to impact network availability. Because of MOM, Progent can resolve looming problems before clients know that the problems exist. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to offer small company IT systems enterprise-class availability, safety and productivity.
Progent's Microsoft-certified engineers can deliver low-cost remote and on-premises support to implement your migration to Exchange Server 2010, produce comprehensive documentation of your new email environment, train your network support staff and end users to get them up to speed quickly on Exchange Server 2010, and offer continuing management consulting and technical help. Progent's consultants can also assist you to migrate from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.
Progent's Microsoft-certified consultants have two decades of experience providing e-mail and integrated email/telephony solutions for companies. Progent provides economical Microsoft Exchange 2007 Server support services to enhance email security and virus defense, provide fault tolerant email, and facilitate remote and wireless email access. Progent’s Microsoft Exchange help and support services can aid you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT server or outdated Microsoft Exchange product such as Exchange 5.5 to Exchange Server 2010.
Progent’s Co-managed Call Center service makes it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's disaster recovery support and business continuity engineers can show you how to design a disaster recovery strategy to prepare for an IT network catastrophe. Progent can show you how to create a complete disaster recovery plan that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized consultants can also show you how to create an affordable, zero-downtime system architecture that takes into account reliability issues involving a broad range of network technologies and processes.
Progent's ProSight Virtual Hosting offers proven virtual server technology, a world-class data center facility, and the technical support expertise of Progent's Microsoft-certified consulting team to provide small and midsize businesses with a complete information technology outsourcing solution that enhances network dependability and security, reduces management distraction, and cuts costs. With Progent's Private Cloud Hosting, a small or midsize business can have each of its software platforms and key application servers supported within a secure and reliable data center on a fast, high-availability virtual machine configured and supported by Progent's network service professionals.