Progentís National Support Center provides nationwide remote assistance for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Premier support engineers provide phone support and online secure computer connection to troubleshoot and resolve network problems rapidly and affordably. The scope of IT expertise represented by Progent's team of nationwide service professionals allows Progent to escalate even the toughest problems to competent experts as required.
Network monitoring commonly entails observing a system's resource utilization to help uncover throughput backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring utilities that run under Linux and can be used to observe multi-OS environments where UNIX and Windows coexist. Progent's system integration engineers can help you take advantage of both these programs to optimize and troubleshoot your network. Progent's UNIX consulting services offer small businesses and programmers assistance with administering and supporting UNIX/Linux and Solaris systems that coexist with Microsoft-based products.
Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size company integrate and maintain Ciscoís security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and offer the flexibility to evolve with your changing business requirements. Progentís Cisco-Certified network consultants are familiar with Ciscoís complete family of products aimed at preventing information pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can show you how to integrate Cisco products to achieve secure connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user certification, permissions, and tracking from an easy-to-use Web interface.
If your company network mixes Linux technology with Microsoft Windows, Progent can help you to integrate your IT resources into a unified network that allows all your operating systems to run side by side for easy management, transparent dataflow, high dependability, enhanced throughput, and strong protection. Progent's UNIX/Linux and Microsoft Windows integration support offerings feature IT architecture integration and service, consulting for Windows services for UNIX, online network monitoring and management, remote network help and repair, in-person technical support, and Contact Center services.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner and more secure Active Directory implementation. Both options also provide the long-term advantages of state-of-the-art remote network monitoring and management technology. These advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime.
Stealth penetration checking is a key part of any overall network security plan. Progentís security experts can run thorough intrusion checks without the awareness of your organization's in-house network support staff. Unannounced penetration checking uncovers whether current security defense systems such as intrusion incident warnings and event history monitoring are correctly configured and actively monitored.
Microsoft Windows Server Update Services enables IT administrators to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, IT personnel can completely and easily manage the installation of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, setting up user's workstations, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
Progent's Experts Team offers consulting in key areas that include Apple OS networking and programs; Consulting for Linux-based, UNIX, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and vertical application help; Chief Information Officer, management information analyst, and project logistics services; Special applications design and deployment; Web, eCommerce, Electronic Data Interchange, and client information portal design and deployment; Database support and performance help; Management intelligence expertise; and Telecom architecture support.
If you want to revamp your corporate web site, create internal websites for purposes such as human resources or worker education, design a high-impact web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can provide talented and experienced web designers. Progent's experts can also help you build and manage a safe, robust server and communications network, including off-site and wireless connectivity, to run your web tools.
Progent's Cisco certified Wi-Fi experts offer economical remote and onsite support for legacy and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can help you to plan and maintain Wi-Fi solutions that include indoor and outside/industrial Aironet access points.
Progent's Microsoft-certified consultants can help you to calculate the advantages of Windows Server 2008 for your business, create pilot systems and migration plans, install Windows Server 2008 with your network environment and applications, educate your support personnel how to use enhanced administration utilities, and provide ongoing consulting and support via budget-friendly options such as Help Desk Call Center service and online technical assistance.
Microsoft Exchange 2013 includes major enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important new features as well as a revamped architecture. These improvements favorably impact vital facets of IT like manageability, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the potential advantages of upgrading to Exchange Server 2013, design a cost-effective test and deployment plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and support and management for Exchange 2013.
Server growth puts pressure on network budgets and management resources. Server consolidation through a virtual infrastructure offers lower TCO of servers and quicker return on investment, more efficient use of servers, streamlined operations, increased system availability, and easier management. Common uses for virtual machines include resource consolidation, economical platforms for line-of-business legacy software running on outdated operating systems, and affordable isolation of program development or pilot testing environments from on-line systems.
Progentís Help Desk Co-management service allows your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading shared professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
For large businesses, Progent can supplement in-house network support staffs by providing extensive experience in deploying key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branches, Progent can act as a seamless local extension of corporate network management. Progentís enterprise consulting services include company-wide security, online branch office support, network architecture, Sarbox compliance, project management, and world-class support for multiple location network environments powered by Enterprise Windows 2000. Progent can provide on-site consultants and specialists to assist with a campus move or branch move, or a system architect to help with setting up or utilizing an Internet Data Center or Hosting Facility.
Progent can provide affordable remote consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and offers advanced support for Access application development, database conversion, performance tuning, report design, and maintenance. Progent also offers tailored webinar training for Office Access application development and DBA services.
Microsoft has made a strong effort to enable seamless hybrid environments that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain mailboxes located at your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help you with any phase of planning, implementing and debugging your hybrid Office 365 solution. Progent's Exchange specialists can deliver occasional expertise to help you through challenging technical issues and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is carried out on schedule and within budget.