Progent's certified Microsoft Windows 2000 consulting staff can show you how to enhance the capability of your current Windows 2000 Servers and can simplify network administration, provide tech support and repair, and enhance security. Progent can also show you how to create, rationalize, and implement a strategy to upgrade from Microsoft Windows Server 2K to Windows Server 2003. Progent is expert in setting up pilot programs to eliminate the obstacles associated with moving to Windows Server 2003 by identifying possible hardware and application compatibility issues.
Progentís Technical Response Center provides national extended hours remote troubleshooting for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts offer after-hours telephone support and remote secure network access to isolate and resolve network problems quickly and affordably. The scope of technical expertise represented by Progent's staff of country-wide support engineers makes it possible to escalate even the most difficult network issues to qualified specialists as required. For urgent issues, the Technical Response Center tries to answer your request for support within one hour.
Before Progentís MOM-based solution, network problems were approached reactively, after workers were impacted by them. With the help of proactive, computer generated warnings and trend analyses created by Microsoft Operations Manager, Progent is now able to address network problems before they grow to be serious enough to impact network uptime. Because of Microsoft Operations Manager, Progent can resolve potential problems before customers are aware that the problems exist. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to provide small company IT systems enterprise-class availability, safety and productivity.
E-Mail Guard by Postini offers constantly updated spam and virus blocking, data filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and support specialist. If your company is too small to qualify for a standard Postini license, you can still get access to Postiniís Perimeter Management technology via Progentís E-Mail Guard anti-spam and virus protection service program. Progentís certified e-mail security consultants can help you develop an email security strategy that features anti-spam and virus defense products and processes.
Progent offers Windows 2003 Cluster Server consulting to help your organization implement fault-tolerant server clusters designed to deliver 100% operation. Windows cluster servers for fault-tolerant systems include Microsoft Windows Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Server Cluster. By assisting you t design zero-downtime server clustering environments based on Microsoft Windows Server Cluster 2003, Progentís Premier Windows professionals make sure that your non-stop clustered servers are set up to maximize the business advantage of your computer system.
Progentís team of expert software programmers, relational database designers, and program management consultants can assist enterprise clients to complete development programs for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to veteran project managers for high-level planning and project co-ordination or Progent can assist customers fill in expertise gaps by providing database designers and programmers experienced in developing line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help businesses to integrate SharePoint with other data sources such as Microsoft SQL and Excel to create data-driven intranets and web portals. Progent also offers expertise with multiple web development tools and can assist clients to create, enhance, repair, or migrate web applications to utilize the latest advances in web technology.
Progent's Cisco-certified CCIE networking experts can assist your business to configure, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also assist you to enhance the security of Catalyst switches and migrate efficiently from legacy appliances to current models.
Stealth penetration testing is an important component of any overall IT system security plan. Progentís security professionals can perform extensive penetration checks without the knowledge of your organization's internal network support staff. Unannounced penetration checking uncovers whether current security monitoring tools such as intrusion incident warnings and event history analysis are correctly set up and consistently observed.
Progent offers the support of a certified VMware VCDX expert to help you design, deploy, administer and troubleshoot VMware vSphere-based virtualization solution for local datacenters, private and public clouds, or hybrid deployments. Progent offers world-class expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery.
Progent can help your business in all facets of your upgrade to Exchange Server 2016 including designing high availability system topology for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent's Symantec consultants can assist you to maintain legacy Symantec firewall and VPN products including the Raptor and Symantec VelociRaptor line or show you how to upgrade to newer firewall/VPN solutions. Progent can also help you design and execute a comprehensive security plan that can include firewall/VPN appliances and software, outsourced security and network defense services, server and application monitoring software, and formal policies and processes. Progent has the skill to be your single resource for continuing technical help, maintenance, training, and security expertise.
Progent offers affordable remote consulting to help businesses of any size to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design, testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security.
Progent's Microsoft certified consultants can assist your company to assess Microsoft Windows 7 to confirm application compatibility and to check its performance and reliability operating with your applications. Progent can also help you to estimate the potential business advantages of adopting Windows 7. If Microsoft Windows 7 makes sense for your business, Progent can help you to design and execute a smooth deployment of Microsoft Windows 7 from a previous release of Windows.
The clustering technology built into the high-end editions of Microsoft Windows Server 2008 has been dramatically re-engineered to streamline the installation, setup, and management of server clusters that provide improved levels of system availability, security, efficiency, and versatility. New or enhanced features include cluster Validation, easier configuration and installation, unified cluster management, redesigned cluster architecture for maximum availability, hardened security and quorum models, minimization of failure points, greater disk and RAM capacity, and improvements for multi-site clusters. Progent's consultants can help you assess the advantages of Windows clustering, plan and execute a deployment, train your IT staff to administer your cluster environment, provide continuing consulting and support services, and create and validate a workplace recovery plan.
Progent provides a variety of network service packages for small companies. These IT outsourcing and network monitoring solutions are built around the anticipatory problem handling capabilities of Microsoft Operations Manager 2007, a next-generation server and IT support software platform that monitors the availability, throughput, and safety of your information system and isolates potential troubles before they can bring down your network. With Progent's affordably priced network service packages, small businesses can choose a simple co-sourcing service program based on System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution.
Progent offers economical remote support for all editions of Office Access including desktop and browser-based versions and offers expert assistance for Access application development, database migration, performance tuning, BI reporting, and maintenance. Progent also can provide tailored online classes for Office Access application programming and database administration.
Progent offers affordable remote and on-premises consulting to help organizations of any size to move any portion of their core IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment costs and allow access to Google's state-of-the-art AI and machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.
Cisco Unified Communications Manager (CUCM), originally named CallManager, is the center of Cisco's communications and collaboration solution. Cisco Unified CM and Unified Communications Manager Express offer a borderless IP-PBX by integrating with applications that include Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified consultants can deliver efficient and affordable remote and on-premises expertise to help organizations of all sizes to build and maintain Unified CM environments by providing Unified Communications Manager configuration and technical support services that deliver optimum business value. Progent can help with any aspect of CUCM setup and troubleshooting in areas such as integrating VoIP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, creating UCS server clustering solutions for high availability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.
Progent's Juniper Networks-authorized network engineer can help your company to design and deploy Juniper Firewall and VPN technology, optimize and support your infrastructure, and upgrade efficiently from discontinued equipment to current versions. Progent's Junos OS engineers can also offer support for Juniper's premier network control software to enable you to streamline the management and strengthen the security of your Juniper VPN devices and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist you manage networks that incorporate a combination of Juniper's OS platforms.
Microsoft Dynamics Customer Relationship Management helps mid-market businesses build positive customer relationships. Integrated Sales and Customer Service components allow in-house staff to share data to help improve sales success and offer steady, efficient customer service. Progent can set up the optimal server and communications environment, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can supply your company with a certified MSCRM professional who can help you integrate Microsoft CRM with your marketing or customer service data.
Progent's Microsoft certified support team can help you design and implement an efficient in-place Microsoft Exchange 2003 migration strategy that minimizes network downtime, reduces long-term service requirements, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-location migrations, Progent offers the experience to finish your move quickly and economically. Progent's Microsoft Exchange 2003 help, troubleshooting, and consulting offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.
Progent imposes no initialization charge and requires no retainer for support services provided during regular business hours. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.
Progent's Microsoft-certified consultants offer remote or onsite expertise to assist businesses of any size to plan, deploy, administer, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from older releases of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent can provide as-needed help for fixing especially challenging issues, or comprehensive project management services. Progent's consultants can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Cisco's Meraki MS line of switches are designed for environments ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective online consulting expertise to help you to plan and implement a productive network architecture that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management tools, define policies to ensure security, develop and test a disaster preparedness plan, and troubleshoot technical issues associated with any aspect of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to create a cohesive networking infrastructure.
Progent offers the temporary assistance of a veteran Chief Information Officer to offer strategic direction to help you pick and support network technology to match your current needs and that can be a solid foundation for your growth. Progent's temporary CIO consulting services offer economic leverage to companies who want to optimize the impact of their network investment but who are without the budget or hesitant to take on another executive-level position to their full-time staff. Because Progent is vendor-neutral, with a sizable staff of consultants certified to maintain all leading OS platforms and networking technologies plus a wide range and business software, Progent is in a unique situation to provide objective recommendations along with advanced technical support for building and maintaining information solutions that fit the special needs of your business.
Progent's Citrix-accredited consultants can assist your company to understand the strategic advantages of XenServer as well as other Citrix platforms, and can help you to plan, test, execute, troubleshoot, and support a XenServer installation. Progent can also analyze your current XenServer environment and help you to optimize resource utilization, responsiveness, security and compliance, uptime, and disaster recovery.
Progent provides clients the services of consultants who have earned some of the IT industry's most prized credentials. Progent thinks that clients deserve to know that their IT service professionals have formal testing plus broad real-world field experience so that Progent's customers can engage Progent's service with confidence. Often, vendor certifications such as the Cisco Certified Internetwork Experts confers privileges for significantly better vendor assistance than is available to non-certified service providers, allowing Progent to offer clients a better class of IT service. In addition, recognized certifications such as CISSP or ISSEP for network security can aid corporate customers to show compliance with regulatory demands by using the assistance of accredited industry experts.
Progent's expert consultants can help you define and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that avoids productivity downtime, reduces long-term support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the background to complete your project quickly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and design services include expertise with the configuration of third-party enhancements of Microsoft Exchange 2007 Server that are best aligned to your business goals.
Cisco Certified CCIE Small Business Computer Consultant
Cisco Cisco Unified Communications Manager, formerly branded CallManager, is the center of Cisco's collaboration platform. CUCM and Unified Communications Manager Express offer a location-independent IP-PBX by integrating closely with apps that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's CCIE-certified network consultants can deliver effective and affordable remote and onsite support to assist businesses of any size to create and maintain Unified CM environments by providing Cisco Unified Communications Manager integration and technical support services that deliver maximum business value. Progent can assist with any facet of Unified CM configuration and debugging in areas that include integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover systems for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, optimizing and fixing Microsoft SCOM environments and can provide organizations of any size expert remote or onsite consulting services for SCOM 2012. Progent can assist your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or onsite troubleshooting to help you to remediate critical problems detected by Microsoft SCOM 2012.
Progent has more than a decade of experience configuring, and supporting the core components that make up Microsoft System Center and can assist you to plan, configure, support, and repair your Microsoft System Center ecosystem to optimize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent's consultants can assist your organization to upgrade to the latest edition of System Center from a previous release or from another datacenter management solution to provide the benefits of best-in-class provisioning, management automation, security, plus datacenter and application availability and performance monitoring.
Before Progentís Microsoft Operations Manager solution, network issues were approached reactively, once users complained about them. With the benefit of proactive, computer generated warnings and trend reports sent by Microsoft Operations Manager, Progent is now able to anticipate system problems before they grow to be serious enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before clients know that the problems exist. Progent supports MOM 2005 and MOM 2000 to deliver small business IT systems enterprise-class service continuity, security and productivity.
Progent's Citrix consultants can help you to assess the potential strategic benefits of the available versions of Essentials for Hyper-V, help you to use Citrix management utilities in your Hyper-V network, and demonstrate to you how to use Citrix Essentials for Hyper-V to enhance the performance, uptime, consistency, and recoverability of your virtualized network while reducing the cost of equipment and support and streamlining administrative processes.
Progent can assist companies of any size to move all or part of their computing infrastructure to Microsoft Azure. This can simplify network management and lower hardware expense. Azure offers a wealth of cloud services and Progent can help you to understand the benefits and restrictions of different cloud networking models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and resources and make sure you sidestep the typical errors small organizations make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to configure firewalls and VPN connections and to integrate iPhones and iPads and Android smartphones and tablets.
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, in the trenches of network service, performing a wide variety of technical tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices that are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested methods for using computer knowledge to repair actual IT problems quickly.
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the configuration and management of wireless APs, tuning wireless performance by reducing the effect of RF congestion, enhancing Wi-Fi availability with rapid failover, and strengthening data security by identifying threats and filtering network traffic according to user type and location. Progent can assist you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's latest wireless controller technology.
Small Office IT Consulting Services Cisco Remote Access
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the world's most popular office productivity applications. Progent's Apple-certified Mac experts can show you how to configure Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows platforms so that Mac users can access the new features in Word, Excel, PowerPoint and Entourage in order to share information and system resources with colleagues who run Windows. Progent's consultants have expertise with both Mac and Windows platforms and can provide service for networks that combine Mac with Microsoft Windows systems with complete resource sharing, or environments which intentionally restrict collaboration between Mac and Windows systems.