Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, in the trenches of network support, executing a wide variety of technical projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for using computer knowledge to repair actual network problems rapidly.
Progent's wireless site survey services help you to design, deploy and troubleshoot a Wi-Fi LAN customized for your environment, offering your business a wireless solution that delivers the reception, speed, density, Quality of Service, security, and hand-off capability your company needs. Wireless site survey services from Progent include remote predictive modeling for designing a Wi-Fi network and on-premises site survey services for validating, optimizing, and troubleshooting a functioning wireless network.
Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network voice communication. Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Office 365 and streamlines management through integration with Windows AD. Lync can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide online and on-premises support to assist your company to maintain and repair your existing Lync 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is the new release of the product. Progent can also help your organization to plan and carry out an efficient Skype for Business migration.
DoubleTake/Carbonite Software offers a family of tools intended to provide small businesses a range of cost-effective solutions for backing up and recovering business-critical applications such as Microsoft Exchange, SQL Server, Blackberry, and SharePoint. Progent’s business continuity planning experts have extensive backgrounds incorporating DoubleTake/Carbonite technology into small company IT systems to achieve an advanced level of availability and disaster recovery readiness at an affordable cost.
The complexity and integration requirements of Microsoft Windows Servers requires an IT consulting firm with hands-on experience and in-depth familiarity with designing and building cohesive, comprehensive network technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your business goals. Progent’s IT support can help you with designing, installing, administering, and troubleshooting Windows Server solutions that maximize the business value of your computer system. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.
Microsoft supports seamless hybrid ecosystems that combine Office 365 and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes located at your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any facet of planning, implementing and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is carried out on schedule and on budget.
Microsoft SQL Server 2016 offers major improvements in performance, scale, security, uptime, BOYD support, plus built-in business intelligence. Innovations include PolyBase for handling relational and non-relational databases simultaneously for big data applications, R language support, Row-level Security, Mobile Report Publisher, and centralized control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to help businesses of any size to implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft products including Windows Server, Exchange Server 2016, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
The Certified Information Systems Auditor (CISA) accreditation is a globally recognized qualification that represents expertise in network security audit and control. Accredited by ANSI, the CISA credential has consultants pass an extensive examination administered by the ISACA professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant trained to assist companies in the areas of information systems audit services, IT administration, network assets and infrastructure lifecycle, information technology support, protection of information assets, and business continuity planning.
Progent's Cisco CCIE wireless infrastructure experts offer online or onsite integration and troubleshooting support to help you to design, implement, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi access point environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless environment with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity foundation that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and setup of Aironet wireless APs to work with your unique workplace layout, building structure, and expected workloads.
Colocation sites allow companies to share enterprise-class data centers for hosting network hardware that supports vital applications. Progent's Microsoft and Cisco premier IT experts can assist your business with all aspects of your colocation program such as selecting and migrating to a colocation site, designing network topology, specifying hardware, on-site and remote maintenance, establishing online network administration, and training your support personnel.
Progent provides nationwide remote phone support and consulting services for companies that operate UNIX, Linux, or Solaris networks or whose IT systems include a mix of UNIX and Microsoft products. Remote technical support offers maximum return for your IT budget by extending client productivity and limiting the time charged for computer repair services. Sophisticated online access utilities and skilled service specialists and engineers allow Progent to handle the majority of IT problems without wasting time and money by going to your site. In most of situations your network issues can be dealt with over the phone or via a mix of telephone support and online connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to assist you with the most challenging system issues.
Progent's Microsoft-certified engineers offer in-depth support in deploying, operating and troubleshooting all versions of Project, Microsoft Project Server, and Project Online and can provide a broad variety of affordable online support services based on proven best practices to assist organizations of all sizes to receive all the benefits of this leading platform. Services available from Progent include system planning, installation and migration, setting up secure file and status sharing among local and offsite users, network infrastructure optimization, and customized online training classes.
SQL Server 2014 includes major improvements in critical areas such as speed, availability, compliance, and cloud readiness. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works seamlessly with all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and on-premises services such as planning, deployment, administration, troubleshooting, and application development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.
Server growth puts pressure on IT budgets and management resources. Server consolidation via a virtual architecture offers lower TCO of servers and faster return on investment, more efficient use of servers, simplified operations, increased system availability, and easier manageability. Typical uses for virtual servers are resource consolidation, economical hosts for line-of-business legacy applications based on obsolete operating systems, and affordable quarantine of software development or pilot testing systems from on-line systems.
Microsoft System Center 2016 provides major improvements in the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team offers world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
Progent can provide the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the basic capabilities and global standards of performance that IT security managers are required to learn. CISM gives business management the confidence that those who have qualified for their CISM certification possess the background and knowledge to provide effective security administration and support consulting.
Progent's certified ISA Server consultants have extensive backgrounds developing Microsoft-based security designs for IT networks with many locations, mobile users, and line-of-business eCommerce applications. A Progent ISA Server engineer can help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that supports your IT security requirements without limiting your network.
Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services such as Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the core competencies and worldwide standards of skill that information security managers are expected to master. CISM provides business management the assurance that consultants who have earned their CISM credential possess the experience and knowledge to provide effective security administration and consulting services.
Progent's Microsoft-certified SharePoint consultants can provide economical remote and onsite consulting expertise, application development, and technical support services for organizations of any size who want to upgrade to SharePoint Server 2016 or SharePoint Online from prior versions of SharePoint.
Progent’s Technical Response Center provides national extended hours remote troubleshooting for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer after-hours phone support and remote secure computer access to troubleshoot and repair technical problems rapidly and affordably. The breadth of technical experience represented by Progent's staff of country-wide service engineers allows Progent to escalate even the most difficult problems to competent experts as needed. For urgent issues, the Technical Response Center endeavors to respond to your call for support within one hour.
Progent provides Microsoft Windows Cluster Server support to help your organization deploy fault-tolerant server clusters that can provide 100% operation. Windows cluster servers for non-stop networks include Microsoft Windows Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. By showing you how too design fault-tolerant server clustering environments around Microsoft Windows Server Cluster 2003, Progent’s Premier Windows experts ensure that your zero-downtime clustered servers are configured to optimize the competitive advantage of your information system.
Progent offers cost-effective online and onsite consulting to help businesses to migrate any portion of their critical IT resources to Google Cloud Platform (GCP). This can save time and hardware expense and allow access to Google's cutting edge machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, system design and review, testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security strategies.
Progent's wireless site survey services assist you to design, deploy and debug a Wi-Fi LAN optimized for your facilities, offering your business a wireless solution that delivers the coverage, performance, density, QoS, security, and hand-off ability your company needs. Wireless site survey services from Progent include remote predictive analysis for planning a Wi-Fi network and onsite survey services for confirming, tuning, and debugging a functioning Wi-Fi network.
Microsoft Dynamics 365 Business Central (previously, formerly} called Dynamics NAV and Navision) provides small and midsize businesses a single soultions for financial management, inventory control, operations control, project management, procurement, sales, supply chain, and advanced analytics. Progent's Dynamics 365 Business Central consultants can assist you to manage your older Dynamics NAV system or upgrade smoothly to a cloud-based, local, or hybrid deployment model.
Progent’s team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the forefront of IT service, executing a wide variety of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not only expert IT help, but also a consultant with field-tested approaches for using technical knowledge to repair real-world IT problems quickly.
Online Cisco Certified CCIE Remote Technical Support
Progent's CISM-certified security consultants can show you how to protect your Apple Mac environment through expert support offerings including running security audits, recovery from virus and worm penetrations, configuring firewalls, integrating safe remote and mobile connectivity, deploying monitoring software for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security strategy appropriate for the particular goals of your corporate network.
Progent's Windows consulting experts can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier release of Windows. Remote and on-premises evaluation and upgrade support for Windows 10 provided by Progent's experts include ROI estimates, project coordination, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management and synchronization, teleworker access, data and identity security, automated deployment and management, network optimization, Wi-Fi support, business continuity planning, custom training for IT support staff and users, and post-migration consulting support.
Progent's Standard Help Desk Services provide a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Support services are provided at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can expand their reach, reduce their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and get to market quickly.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter.
Small to middle size companies can now enjoy all the benefits of System Center Operations Manager and in addition have quick access to Progent’s Microsoft and Cisco Premier IT support professionals. With Progent's economically priced network service packages, small and midsize businesses can select a basic Microsoft System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to offer small business information systems enterprise-class availability, protection, and productivity.
Progent provides national online phone support and troubleshooting services for businesses that operate environments based on variants of Linux or whose IT systems feature a mix of Linux platforms/Linux and Microsoft Windows products. Remote IT help offers optimum leverage for your information technology dollar by preserving user efficiency and limiting the hours charged for computer repair services. Advanced remote access utilities and skilled service specialists and engineers combine to enable Progent to handle most network issues without wasting time and expense by traveling to your site. In the vast majority of situations your network problems can be remediated over the phone or through a combination of telephone help and remote connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISSP and ISSAP premier security specialists to assist with the most challenging network problems.
Progent’s high availability network experts provide non-stop computing support, disaster recovery planning, network load balancing, 24x7 interoffice access, 24x7 Internet interface design, high-availability data center support, and other 24x7 operations consulting to help your small business design a 24x7 environment for mission-critical applications. Progent has the experience to develop affordable, non-stop systems by utilizing the expanding suite of Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster. Progent’s Microsoft and Cisco authorized engineers can show you how to you build a fault tolerant mutli-location network with a completely redundant Internet interface and efficient system load balancing.
Progent's Citrix consultants can assist your organization to evaluate the potential business benefits of the available versions of Essentials for Hyper-V, help you to integrate Citrix management tools with your Microsoft Hyper-V environment, and show you how you can use Citrix Essentials to enhance the performance, uptime, flexibility, and recoverability of your virtual environment while reducing the cost of equipment and support and simplifying administrative tasks.
Progent has extensive experience delivering a broad range of online IT support and emergency repair services to local governments and school districts across the U.S. Progent is one of the pioneers in delivering advanced remote network support and has delivered IT support to clients in all 50 states. Online support saves travel expenses and resolves problems faster than onsite support.
Progent's Test and Training Lab located at the QTS Data Center can be used for piloting mission-critical applications, creating cost-effective migration procedures, evaluating and tuning performance, planning or validating disaster recovery solutions, mitigating compatibility problems, and building training environments for new technologies. For Progent clients without adequate in-house resources to assemble effective test systems, the lab cuts capital costs and technical risk and helps keep vital IT projects on schedule.