Progent can assist small and mid-size businesses to deploy and debug teleconferencing platforms to allow their remote workforce to interact efficiently with colleagues and clients.
If you are an information technology engineer with technical support expertise, teaming with Progent and assisting Progent's customers will enhance your abilities through interaction with Progent's team of motivated, world-class consultants. Progent's concentration on offering network expertise and computer support to small and midsize companies will offer you the opportunity to work in depth with business leaders and add tangibly to the success of exciting companies. Also, Our virtual office environment offers the most advanced tools for off-site support and wireless connectivity to allow you to come up with fast fixes when you troubleshoot business-critical issues.
Progent's virtual classroom webinars provide small companies the cost savings, convenience, and flexibility of virtual learning plus the proven training methods of expert teachers who use advanced technology to simulate real-time, interactive learning environments. Progent can provide remote education for popular desktop software including components of Microsoft Office such as Microsoft Office Excel, Word, Publisher, and Project: Dynamics accounting and management software including Microsoft Dynamics GP (Great Plains); as well as additional leading desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Progent's Jabber consultants offer remote or on-premises expertise to assist businesses of any size to plan, deploy, manage, update or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers advanced expertise for the technologies that go into creating an end-to-end Jabber collaboration solution such as Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP trunking, Wi-Fi systems, security and compliance, cloud integration, immersive telepresence systems, PBX products, business continuity, and other components of a cohesive collaboration solution.
If your company is developing Linux-based applications on a network that includes Microsoft Windows-based servers, PCs, and office applications, Progent offers comprehensive information technology outsourcing that allows you to concentrate on your area of high-value know-how while avoiding the constant hassle of maintaining your business network. Through the use of smart server monitoring and by providing online and in-person support when your company needs it, Progent represents an economical alternative for managing an IT network that provides excellent dependability, security, and efficiency. Progent's UNIX/Linux developer support offerings include comprehensive it outsourcing, virtual infrastructure, online and in-person service and troubleshooting, 24x7 monitoring, and Helpdesk services.
Microsoft Exchange and Apple Mac computers can work together efficiently. Progent's Mac and Microsoft certified consultants can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users can work closely with teammates who run Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can collaborate, allowing Mac users to receive and transmit email, search the Exchange global address list, copy addresses, synchronize appointments, and invite people to conferences via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also offers customized onsite Entourage education.
Progent's Microsoft-certified consultants average more than a decade of experience delivering messaging solutions for customers that range from small businesses to global corporations. Progent provides economical support for all editions of Microsoft Exchange Server to strengthen email and virus security, design fault tolerant email systems, and facilitate off-site and mobile email connectivity. Progent's Exchange support services can assist you in designing and executing a move from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange Server 2019. Progent offers integration help for Windows 10 and Windows 11 clients running Office Outlook and can help you configure Microsoft Outlook Web App (OWA) for popular web browsers. For e-mail virus protection, spam filtering and outbound data leak prevention, Progent offers Email Guard managed services.
Progent's Cisco-certified Wi-Fi technology consulting experts can assist you to configure, administer, and debug Cisco Small Business 100/300/500 Wi-Fi Access Points.
Microsoft Communications Server provides Instant Messaging and presence as part of an extensible, world-class solution featuring enhanced security, seamless compatibility with other Microsoft products, an extendable, industry-standard development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. The product allows lower costs and elevated operational efficiencies, enhanced individual output, and stronger IP protection. MS Office Communications Server 2007 has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications consultants offer online and onsite support and mediation services for your Office Communications Server 2007 deployment and can help your organization to evaluate the advantages of migrating to Microsoft's Skype for Business. Progent can also assist you to design and execute a smooth upgrade that will add significant strategic value to your information network
Progent's ransomware consultants can help your business to assess your ransomware vulnerability, monitor and guard your network, assist with settlement negotiations with a hacker, and restore an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Progent's Microsoft and Cisco certified experts offer three ways to help mid-size and large organizations create a cost-effective and successful internal Network Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process study and enhancement, management reporting, training of in-house staff, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help businesses sift through the various high-quality Help Desk software packages available and decide what products may be excessively expensive, miss critical features, or align poorly with your organization's business goals. Progent also offers short-term staffing for organizations who need to reinforce their in-house Help Desk staff for occasional tasks or to fill in for vacationing or indisposed personnel.
Progent can provide onsite education designed for individuals who wish to expand their understanding of the macOS and OS X platform, Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual online training for macOS and Mac OS X application software.
Progent's Microsoft certified consultants provide small and mid-size companies enterprise-level consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver important software quickly and reliably to specified workers, lower software expense and stay compliant by understanding usage profiles, improve Windows security by increasing your awareness of vulnerability and by delivering targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and lower operational expenses by fully exploiting the management functions incorporated into Windows. Progent's SMS consulting professionals can help you use SMS effectively for automated software and application deployment, security patch administration, and asset tracking management including software and hardware inventory.
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network consultants can assist your company to maintain your current PIX or Cisco ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, deploy, optimize, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Progent can help you to design and implement an efficient move from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid solution that deploys Azure AD Domain Services and Azure AD Connect to unify identity services across onsite and Azure resources.
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for over two decades and Progent has delivered system integration, customization, training, and debugging since the platform's original release. Progent can provide in-depth expertise for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can help your business to design, pilot, and carry out an efficient migration from a an outdated version to the newest release of Microsoft Dynamics GP.
Altaro VM Backup from Hornetsecurity provides small businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted architectures and also enables cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite services to help you to plan, install, manage and troubleshoot a modern backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup software.
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoint devices scanners, network appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices such as alarms and robotics.
Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud environments and also enables low-cost cloud backup to Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or onsite services to assist you to design, install, optimize and troubleshoot a modern backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup.
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2003 migration strategy that minimizes productivity downtime, reduces long-term service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the experience to finish your move rapidly and affordably. Progent's Exchange 2003 support, repair, and design services include assistance with the integration of outside vendor add-ons to Exchange Server 2003 that are best aligned to your business goals.
Even if your company has a small network services group and a modest technology budget, your information system can still feature the same high availability and performance that once needed a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified IT professionals, the latest system management software for 24x7 monitoring and alerts, and economical support programs such as a help desk service to keep your vital business applications and servers operating.
Cisco's wireless IP phones are industrial-grade Wi-Fi handsets designed for workers who are mobile within campus, hospitality, retail or other venues where management requires user endpoints that provide more administrative control, security and durability than is possible with the BYOD mode of mobile communications. Integration of Cisco's wireless VoIP phones typically requires that you set up and optimize numerous key pieces of your wireless infrastructure including access points, switches, wireless LAN controllers, and call management tools. Progent's certified consultants offer online and on-premises support to help you build and maintain a Cisco wireless IP phone deployment by providing services that range from troubleshooting the set up of a wireless IP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.
Progent's Co-managed Help Desk service allows your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Support Program for IT Service Firms lets you take advantage of Progent's information technology engineers under your own brand as a seamless arm of your IT consulting team.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Small to mid-sized companies can now get all the benefits of Microsoft System Center Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Premier IT support professionals. With Progent's affordably priced network service packages, small businesses can choose a basic Microsoft System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to provide small business information systems world-class availability, security, and productivity.
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response.
Progent's certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, create pilot systems and rollout plans, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management, team, develop an enterprise-wide security plan, streamline IT administration, help with creating applications, and generate and test a DR/BC plan.
Progent provides nationwide remote phone support and troubleshooting services for businesses that operate environments based on variants of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft products. Remote IT help offers maximum return for your IT dollar by protecting client efficiency and shortening the time charged for network repair services. Sophisticated online access tools and experienced technicians and engineers allow Progent to handle the majority of IT issues without squandering time and expense by traveling to your location. In most of situations your network issues can be dealt with over the phone or via a combination of phone help and online access. Progent can put you in touch with Cisco certified CCIE network experts and CISM premier security professionals to help with the most challenging system issues.
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of IT security experts. GIAC certifications are recognized by companies and government organizations all over the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide expertise with all of the security disciplines addressed within GIAC certification such as evaluating network vulnerability, security incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.
Progent's Microsoft-certified experts offer companies of any size consulting, technical support, and application development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web technology for efficiently connecting people, groups and information. SharePoint offers a common location for your employees or clients to connect to, organize, distribute and manipulate relevant data, documents, and applications and to communicate with other people. SharePoint allows quicker and more intelligent decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, clients, workgroups and projects with the knowledge they've created in a way that makes data easy to find, download and re-use. Progent's SharePoint experts can help your organization to support your existing SharePoint ecosystem or migrate to the latest release of SharePoint.
E-Mail Guard is a comprehensive solution for blocking spam and viruses. E-Mail Guard addresses the protection and management of company email by offering continually updated spam and virus blocking, policy administration, content testing, and protection against email-based directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, management and analysis tools plus outbound email filtering to let you fix your email system and define and enforce company security policy.
Progent's expert solution designers and software developers can assist your company to build enhancements to Microsoft Dynamics GP/Great Plains that support the unique needs of your organization without losing the advantages of Windows integration. Progent can also provide help with a range of development technologies that can be utilized to build user-interface and data integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
Progent's ProSight family of managed IT services are intended to offer businesses who maintain minimal in-house IT administration and support staffs with low-cost help from world-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed services include flat-rate IT maintenance expenses, automation of routine management tasks, continual adoption of new technology, graceful migration from older systems to modern solutions, improved alignment of information technology with strategic goals, access to veteran IT experts, and freeing up management to concentrate on business issues instead of fast-evolving network technology.
Progent's Microsoft-certified consultants have over a decade of background planning, implementing, optimizing and troubleshooting System Center Operations Manager environments and can provide organizations of all sizes advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or on-premises technical support to assist you to fix critical issues uncovered by System Center 2012 Operations Manager.
Progent is a leader in cost-effectively delivering world-class network support to small businesses. Progent's success in addressing the network support requirements of the historically underserved small company sector is the combined outcome of major technical and process innovations that have eliminated a great deal of the traditional costs out of administering IT support, added unprecedented technical skill into the IT service system, and dramatically accelerated the repair process.
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that incorporates more than 25 years of experience helping manufacturing and service companies to simplify complicated supply chains and improve the efficiency of key processes to bring products to market fast and adhere to customer schedules dependably. Progent offers the expertise of an ERP specialist with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises services that spans from as-needed guidance to solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Microsoft 365 integration, training, and DBA services.
Progent offers nationwide remote technical support and consulting services for businesses who operate Apple Mac OS X environments or whose IT systems include a combination of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's engineers can provide Mac users a range of services such as desktop support, upgrading to the most recent version of Mac OS X from other earlier versions of macOS and Mac OS X, plus expertise with Mac applications. Progent can also assist you with iPhone and iPad support, or moving to Apple's iCloud services. Online network consulting offers maximum leverage for your IT budget by protecting client productivity and shortening the hours charged for network analysis and repair. Advanced online access tools and experienced technicians and consultants allow Progent to handle most IT issues without wasting time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with over the phone or through a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP premier security professionals to help you with the most difficult system problems.
Small to middle size businesses can now get all the advantages of System Center Operations Manager and also have quick access to Progent's Microsoft certified network support professionals. With Progent's economically priced network support packages, mid-size organizations can choose a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to offer small and midsize company information systems world-class reliability, protection and performance.
Progent's Co-managed Help Desk service allows your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
If your business runs a UNIX, Linux, or Solaris network or a multi-OS network, Progent's CISA and CISSP-premier consultants can assist your entire organization in a broad array of security areas including security administration practices, security design and models, access control products and techniques, software development security, business processes security, physical security, communications, network and web security, and business continuity preparedness. CISA and CISM define the basic competencies and international standards of performance that information security managers are expected to possess. These certification give executive management the confidence that consultants who have achieved their CISM or ISSAP certification have demonstrated the background and theory to offer world-class security support and consulting services.
Remote continuous network monitoring, automated alarms, and periodic reports are crucial to maintaining the health of your network and avoiding preventable and costly downtime. Remote Monitoring and Management technology has progressed to the point that businesses of any size can afford a degree of network stability that was previously limited to large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as low-cost service packages designed to help you to detect and resolve a most IT network issues before they get big enough to disrupt productivity.
Cisco offers an extensive array of routers that includes routers built to deliver the security, bandwidth, and availability required by customers ranging from small offices to global enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it economical to grow as you add new users, start new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS operating system, including the Cisco 800 family of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as older 2500 and 2700 Series Routers.
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools by SentinelOne to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks.