Progent's Network Helpdesk Outsourcing Support Services for PC desktop technical support are intended specifically for small businesses who need immediate access to a Help Desk Service Center with professional phone support and full escalation capability but who must work within a limited network support budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Support, System Evaluation, Problem Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Helpdesk Applications Recommendation and Integration.
Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Medium-size companies who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
Progent's certified Microsoft Windows 2000 consulting staff can show you how to enhance the functionality of your current Windows 2000 Servers and can simplify network administration, provide tech support and repair, and enhance security. Progent can also show you how to design, justify, and execute a plan to upgrade from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is expert in setting up test installations to eliminate the obstacles associated with moving to Windows Server 2003 by identifying potential hardware and software compatibility problems.
Progent’s Microsoft certified professionals offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include a full featured application-layer aware firewall that can secure your IT network from attack by external and inside sources. Forefront TMG and ISA Server perform deep inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to detect many attacks that can get by traditional firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your IT protection through expert design and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist you to install Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.
Progent's expert consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids network downtime, reduces ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the experience to complete your move quickly and economically. Progent's Microsoft Exchange 2003 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party enhancements of Exchange Server 2003 that are in keeping with your business needs.
Progent’s Microsoft certified consultants provide a variety of support services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a financial and ERP platform built, like all Microsoft accounting tools, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its segmented design you are able to license only the capability you currently require, with the ability to add users and enlarge functionality in the future. Progent’s Dynamics GP/Great Plains consulting engineers can show you how to deploy, customize and administer the latest release of Dynamics GP or migrate smoothly from an earlier version.
Our Experts Group provides support in important technologies including Macintosh integration and programs; Support for Linux-powered, UNIX-based, and Sun environments; MRP, Enterprise Resource Planning, or CRM customization; Line-of-business and specialized application support; Chief Information Officer, business analyst, and project logistics services; Custom program design and deployment; Web, electronic business, EDI, and client information portal development and deployment; DBM support and efficiency help; Management information expertise; and Telecommunications architecture consulting.
Progent’s expert software programmers, database designers, and project managers can help large businesses to carry out development projects for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for advanced planning and program co-ordination or Progent can assist clients fill in expertise gaps by providing database architects and programmers skilled in building RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to integrate SharePoint with additional applications such as SQL Server and Office Excel to build data-intensive intranets and portal sites. Progent also can provide expertise with web development tools and can assist businesses to build, expand, troubleshoot, or migrate web-based applications to take advantage of the most current web technology.
Even if your business has a small computer services staff and a modest IT budget, your information network can still feature the same high reliability and responsiveness that once required a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier network professionals, the most recent network management software for proactive monitoring and alerts, and cost-effective service packages such as a help desk service to keep your mission-critical network applications and servers up and running.
Progent's Cisco CCIE-certified SIP integration experts can help organizations of any size to design, integrate, maintain, debug and upgrade Cisco's SIP connectivity technology and Cisco's CUBE-based SIP trunks and offer affordable remote or on-premises support to assist companies to migrate efficiently to a productive communications environment that offers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business and Lync for connectivity to a SIP-based IP PSTN trunk.
Progent’s Microsoft certified professionals can provide small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the speedy creation of advanced business applications that offer your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT system. Progent can also help you upgrade from older editions of SQL Server to Microsoft SQL Server 2005.
Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and troubleshooting System Center Operations Manager solutions and can provide companies of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs according to best practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or onsite troubleshooting to assist you to fix serious problems detected by SCOM 2012.
Dynamics GP/Great Plains allows you to expand and control your company better by offering easy availability of decision-driving information and a fast ROI. Dynamics GP offers major productivity benefits such as its ability to expand the presence of your organization, handle your financials, computerize financial processes, unify procedures throughout your company, improve inventory control, enhance order accuracy, grow revenue and shorten turnaround time, and increase free cash flow. Progent can help you configure and maintain a robust, secure server and communications foundation to support Great Plains, and can provide experienced Dynamics GP/Great Plains consultants to make sure you reap all the advantages of your Dynamics GP software.
Hyper-V 2016 incorporates key technologies first designed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, expandability, manageability, dependability and disaster recovery. Progent’s Microsoft-certified consulting team can help you to assess the benefits of Hyper-V 2016 for your business, set up pilot environments to confirm the ability of Hyper-V 2016 to run your vital workloads, plan a cost-effective network architecture for a cloud-based or hybrid installation, create and carry out a smooth migration plan, educate your IT management and support staff, and provide ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution delivers maximum business benefit.
Progent’s data center support services are designed for companies with equipment housed at IDCs or data center colocation hosting sites and in need of on-demand in-person service at the co-location facility plus off-site support from Microsoft and Cisco Premier Certified professionals. Progent offers a complete range of IDC and IDC and colo support services such as network topology evaluation, Windows and Linux server installation and support, tech support for server and telecommunications networking, design and deployment of high availability systems, defining and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating high-availability server and storage clustering systems.
Altaro VM Backup offers small organizations a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure storage. Headline features include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular recovery options for specific files and emails, support for Windows Server CSV and for VMware vCenter for managing larger environments, and support for Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad array of services to assist you to design, deploy, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.
Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of ProSight Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Progent's Computer Helpdesk Outsourcing Support Services for PC desktop support are intended specifically for small businesses who need immediate access to a Help Desk Call Center with professional telephone support and full escalation capability but who must operate within a limited network support budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Support, Secure Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Software Selection and Integration.
Progent offers the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the basic capabilities and global standards of performance that IT security professionals are required to master. CISM provides executive management the assurance that consultants who have qualified for their CISM certification have the experience and capability to provide effective security administration and consulting services.
Progent offers the expertise of certified engineers as well as seasoned software developers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery/business continuity specialists, and data security professionals to help your business to assess the potential benefits of SQL Server 2012 for your organization, install test systems at your datacenter or at Progent's test lab, design and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and define a cost-effective and secure network infrastructure that helps you realize the full business benefit of SQL Server 2012.
Even if your business has a small computer services staff and a limited technology budget, your information network can still feature the same high availability and performance that once needed a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-premier IT consultants, the latest system management products for 24x7 monitoring and threshold alarms, and economical support packages such as a help desk service to keep your vital network applications and hardware up and running.
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size company's production servers in an environment that gives the highest level of dependability and scalability and is in addition easy to migrate to another host. ProSight Virtual Hosting options are built on mature virtualization technologies that allow small and midsize companies with multi- platform environments to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
Colocation sites allow businesses to share enterprise-class data centers for hosting computer hardware that runs mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your company with all facets of your colocation program including choosing and migrating to a colocation facility, designing system topology, specifying required equipment, on-premises and on-line troubleshooting, establishing remote system administration, and education your support staff.
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your company to design and implement an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-hosted Windows Server Online with an on-prem implementation of Windows Server 2022.
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help your organization to plan and deploy a disaster recovery system built around Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Progent's Cisco-certified wireless networking experts can help businesses of any size to design, implement, administer and troubleshoot Cisco Aironet Wi-Fi access point environments to provide the performance, coverage, capacity, scale, security and manageability required for seamless access between wireless and wired network infrastructure. Progent can provide affordable online and on-premises consulting services for legacy and current 802.11ac Aironet wireless access points and Progent can help you plan and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi APs.
If your company is developing UNIX or Linux applications in an environment that has MS Windows-based servers, PCs, and office applications, Progent offers full-service network support outsourcing that frees you to concentrate on your field of strategic know-how without the constant distraction of managing your business network. By using automated server monitoring and by providing remote and in-person support as your company needs it, Progent represents an affordable solution for managing an information network that provides excellent reliability, protection, and efficiency. Progent's UNIX/Linux developer assistance offerings feature full-service it outsourcing, virtual infrastructure, remote and on-site support and repair, network monitoring, and Contact Center services.
Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the functionality of your current Windows 2000 Servers and can simplify system management, offer technical support and repair, and enhance security. Progent can also show you how to design, rationalize, and execute a plan to upgrade from Microsoft Windows Server 2K to Windows 2003 Server. Progent is experienced in designing test programs to eliminate the technical risk associated with migrating to Windows Server 2003 by uncovering potential hardware and software compatibility problems.
Progent's Microsoft-certified consultants offer remote or in-person support to help businesses of all sizes to design, implement, manage, and repair a backup system based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from older versions of SCDPM or from a different backup system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent offers as-needed help for resolving especially challenging problems, or comprehensive project management services. Progent can also assist you to design SCDPM 2012 into a comprehensive disaster recovery strategy.
ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, virtual private network, and web caching solution for securing the Internet-facing applications of any sized business against a broad range of attacks. Progent's certified ISA Server consultants can help you design, cost-justify, test, install, customize and manage the Standard or Enterprise edition of ISA Server on your information system.
Progent's service specialists in Mac and Windows technology can show you how to combine Apple Macintosh and Windows systems into seamless networks with full sharing and collaboration functionality. Allowing efficient co-existence among a variety of servers and workstations powered by Mac OS and Windows requires extensive knowledge of and experience with Mac and Windows products. Progent's background in Microsoft and Macintosh service makes it possible to provide world class assistance to businesses that depend on these platforms to maintain their competitive edge. Progent's consultants can also assist you to interface Apple's iPhones and iPads with your Windows environment.
Progent can help you in any and all facets of your migration to Microsoft Exchange 2016 including designing HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent's certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, create test environments and migration plans, optimize your network for local, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management, staff, create a corporate-wide security plan, automate IT administration, help with creating applications, and generate and validate a DR/BC plan.
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
For medium-size companies who need network support, Progent can deliver a variety of alternatives including local service, remote assistance, phone-based Help Desk, round-the-clock support with remote system monitoring, emergency staffing, business relocation services, software programming, and professional consultation. For medium-size companies in California or other areas serviced by Progent's onsite consultants, Progent provides expert on-premises help for fixing network problems rapidly and affordably.
Progent’s data center support services are designed for companies with hardware located at IDCs or data center co-location hosting sites and requiring timely in-person assistance at the co-location facility as well as off-site help from Microsoft and Cisco Premier Certified professionals. Progent offers a full range of data center and IDC and co-location consulting services including system topology evaluation, Windows and UNIX server integration and maintenance, tech support for server and telecommunications networking, design and deployment of fault tolerant systems, architecting and deploying layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating high-availability server cluster systems.
Progent's Microsoft-certified SQL Server application programmers and DBAs offer remote consulting to help businesses of any size to create, administer, and troubleshoot applications powered by Microsoft's SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server experts can provide support for any phase of application development in solutions that range from small office databases to N-tier VLDB applications and data warehousing.
Progent can assist your organization to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and debug a cloud-based or hybrid implementation of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
Progent's certified database consultants can provide small and midsize businesses online support for popular RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Services offered by Progent include installation and configuration, database architecture and programming, administration services, synchronization strategies, storage management, tuning, migration, information security, backup/restore options, troubleshooting, and webinar training.
Progent's Cisco-Certified network engineers can help you to run Cisco's network management utilities along with a variety of powerful third-party applications to create a comprehensive network management solution in order to keep your network running smoothly, conserve expensive resources, guard your data, revive rapidly from hardware failure or deliberate attacks, and allow you to add or reassign valuable resources intelligently and economically as your business grows.
Cisco's PIX firewalls have been discontinued and Cisco might not offer support these devices. Progent continues to offer consulting assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can also help you assess if you should move up to next generation firewall products from Cisco. Progent's Cisco technology specialists can help you plan and implement a cost-effective upgrade to Cisco ASA 5500-X firewalls following leading practices.
Progent's Apple Mac networking engineers can help you with a wide range of network infrastructure areas including system architecture, off-site and mobile access, internetwork communication, protection, and new technologies including Voice over IP and fast wireless connectivity. For company networks built exclusively on Apple Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent has the experience and size to handle the complexity of planning, integrating, and maintaining a network infrastructure that is reliable, safe, productive and aligned with your corporate objectives. Progent can help you configure Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Xsan SAN systems. Progent can also give you access to skilled experts to support Cisco routers and switches.
Progent offers customers access to consultants who have been awarded some of the IT industry's most prestigious credentials. Progent believes that customers deserve to be sure that their IT service consultants have accredited testing as well as broad practical backgrounds so that Progent's clients can use Progent's service with confidence. Often, vendor certifications such as the CCIE confers privileges for substantially superior vendor help than is available to non-certified consultants, allowing Progent to deliver customers a higher level of IT service. In other cases, recognized certifications such as CISM or CISSP for IT security can aid corporate clients to demonstrate compliance with regulatory requirements by engaging the services of accredited industry experts.
Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot systems and rollout plans, tune your network infrastructure for local, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support team, create an enterprise-wide security plan, streamline IT management, assist with creating applications, and build and test a DR/BC plan.
Windows Server 2008 represents an important advance in making IT systems more protected and fault tolerant, simpler to virtualize and administer, faster, and able to offer a better platform for web hosting and development. Progent can assist your business benefit fully from the improvements built into Windows Server 2008 by delivering consulting, support, education, temporary staffing, monitoring, and security expertise.
Microsoft Windows 2022 Small Business Network Consulting
Exchange Servers and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft certified experts can help you install Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with teammates who use Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can coexist, allowing Mac users to receive and transmit email, search the GAL, import addresses, synchronize appointments, and alert people to meetings via your Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that LDAP and Outlook Web Access are enabled. Progent also offers specialized onsite Entourage training.
Progent's Cisco wireless IP phone configuration and troubleshooting experts offer online and onsite assistance to help you build and maintain a Cisco wireless IP phone deployment by providing integration services that range from debugging the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.
Progent's service experts in Mac and Windows technology can show you how to integrate Apple Macintosh and Windows computers into cohesive networks with full sharing and collaboration support. Enabling productive co-existence among a variety of servers and desktops powered by Mac OS and Windows requires extensive knowledge of and background with Mac and Microsoft products. Progent's experience in Windows and Macintosh service makes it possible to provide expert support to companies that rely on these platforms to keep their strategic advantage. Progent can also help your business to interface Apple's iPhones and iPads with your Windows environment.
Progent's experienced ransomware recovery experts can assist you to rebuild an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Progent offers nationwide remote phone support and consulting services for companies that run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a mix of UNIX/Linux and Microsoft Windows products. Remote IT help provides optimum return for your IT budget by extending user productivity and limiting the hours billed for network repair services. Advanced online support tools and experienced technicians and engineers allow Progent to handle most IT issues without wasting time and money by traveling to your location. In the vast majority of cases your IT problems can be remediated by telephone or through a mix of phone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISA certified security professionals to assist with the most difficult system issues.
Progent offers online and on premises consulting to assist your organization with any aspect of business intelligence (BI) reporting ranging from debugging or enhancing applications to designing and deploying an advanced business intelligence environment. Progent's BI experts can help your company to support your existing reporting system, help you to migrate reports and databases from an outdated reporting platform to a current solution, and provide custom remote mentoring tailored to your specific requirements. Progent’s business reporting and analytics professionals offer expertise in all popular business analytics reporting and visualization platforms such as the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Builder.
Progent’s colocation center support services are intended for companies with hardware housed at IDCs or data center colo hosting sites and in need of timely on-premises assistance at the colocation site plus off-site support from Microsoft and Cisco Certified professionals. Progent offers a full array of data center and IDC and colo support services such as system architecture analysis, Windows and Linux server integration and maintenance, tech support for server and telecommunications networking, development and installation of high availability configurations, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and planning fault tolerant server clustering configurations.