Progent's managed services for software/firmware update management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your servers, such as scanners, network infrastructure appliances like routers and wireless access points, and Internet-of-Things (IoT) devices like sensors and robotics.
Progent can provide the expertise of BlackBerry-certified professionals who can assist small organizations to design, manage, and troubleshoot BlackBerry solutions economically and effectively, eliminating the need for an internal BlackBerry expert and minimizing the expense and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISA and GIAC-certified security engineers. This wide range of expertise, in conjunction with Progent's proven remote support model, offers small businesses an efficient option for incorporating BlackBerry technology productively into their IT network.
NetDocuments (NetDocs) is a leading cloud-based document management system built for the legal profession. Progent can provide online guidance from NetDocuments consultants to assist legal departments and law firms to design, configure, administer, tune, or debug a document management system (DMS) solution based on NetDocuments.
Progent can provide comprehensive support for each step of your Microsoft Exchange 2010 upgrade including end-to-end project management services, site readiness preparation, project planning, cost estimates of new software and equipment required, suggested sourcing, system testing at client location or at Progent's testing lab, setting up transitional coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, deactivating the old system, and training for client's IT group and end users.
Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud readiness, supports the most popular handheld devices, allows one-time sign-on with Azure AD, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, includes nine new Workflows, expands the Web Client, and delivers more than 100 enhancements to its library of applications. Progent's team of Microsoft-certified consultants have the broad technical skills and experience to address the critical IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will maximize the return on your investment in this mission-critical product.
Progent can assist your organization in any phase of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 Core as a host for Exchange; planning high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; moving mailboxes; planning and configuring Windows Hyper-V; setting up hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365 and configuring Outlook.
Even if your business has a small network support group and a limited technology budget, your information network can still have the same high reliability and performance that once required a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier IT professionals, the most recent network management products for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk service to keep your vital network applications and hardware up and running.
Microsoft SQL Server 2016 offers major enhancements in performance, scale, security, uptime, BOYD integration, plus integrated business intelligence. New features include PolyBase for handling structured and unstructured databases in one appliance for data warehousing, Jason support, Always Encrypted mode, Mobile Reports, and seamless control over on-premises and cloud operations and services. Progent's Microsoft-certified consultants can deliver remote and onsite expertise to help organizations of any size to implement, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
SQL Server 2005 delivers indispensable, familiar tools to computer experts as well as to information workers, reducing the difficulty of creating, deploying, managing, and accessing enterprise data and analytical applications in environments ranging from handheld devices to enterprise data networks. The sophistication and integration demands of Microsoft SQL Server 2005 require a network consultant with hands-on expertise and wide knowledge in planning and deploying data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
For Windows desktop virtualization, Progent offers the expertise of a Citrix XenDesktop consultant who can assist you to design a XenDesktop environment that maximizes the business impact of your information system; configure XenDesktop technology with your servers, user computers, and printers; migrate your older virtual desktop software to the latest versions of XenDesktop; and provide comprehensive remote technical support. Progent can also instruct your IT staff to follow best practices to maintain XenDesktop effectively.
Progent's Citrix-certified experts can help you to design, implement, manage, and troubleshoot a virtual application delivery and management solution built on XenApp. Progent's Cisco-certified CCIE network consultants can show you how to optimize your network for distributing server and client-side applications, and Progent's datacenter management and support experts can assist you to administer and maintain an off-site datacenter that features high availability, advanced protection, and fast recovery.
Progent's seasoned application designers and software developers can help your business to build enhancements to Microsoft Dynamics GP/Great Plains that support the unique needs of your organization while retaining the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a variety of software development tools that can be utilized to build user-interface and data integrations with Microsoft Dynamics GP. These integration tools include Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Progent’s IT outsourcing packages provide economical network consulting for medium-size businesses. Whether it includes planning network architecture, setting up an in-house Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your system, or developing an on-line business application, outsourcing your IT engineering services can smooth out costs and minimize uncertainties, permitting network support expenses to increase in a more linear and manageable fashion than is possible by amassing a bulky, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you build a protected and robust system architecture for your critical Windows-based business software including Windows Server 2008, Microsoft Exchange Server, and Microsoft SQL Server.
Progent's certified ISA Server consulting experts have broad backgrounds creating Microsoft-based security solutions for IT networks with many sites, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size company plan and implement an installation of ISA Server 2004 that meets your information protection needs without restricting your network.
Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks.
Key features of Microsoft Dynamics GP/Great Plains accounting include a modular structure that lets you buy only the functionality you require, a standards-based architecture built on Microsoft technologies to secure your investment and provide a tightly integrated environment, advanced reporting capabilities that allow you to track all activities, income and expenses and sales trends, compatibility with Microsoft Office to speed access to business information, the ability to process information from almost any db software or desktop software into Microsoft Dynamics GP/Great Plains, plus an open architecture that makes it easy to create specialized applications. Progent can show you how to configure and maintain a reliable, secure server and communications infrastructure to support Dynamics GP, and can provide experienced GP support professionals to show you how to convert the powerful features of Dynamics GP accounting into a productive business management solution.
Progent is among the most experienced IT support companies for integrating email and messaging systems powered by Microsoft Exchange 2000. Progent specializes in helping small businesses receive all the benefits of Microsoft Exchange 2000 for typical situations such as upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.
Progent can assist you in any facet of your migration to Exchange Server 2019 such as deploying Windows Server 2019 as a host for Exchange; planning high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; moving mailboxes; planning and implementing Hyper-V virtualization; configuring HLB; configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook.
Nagios and MRTG are powerful, free monitoring tools that operate with the Linux OS and can be deployed to analyze UNIX/Linux networks, MS Windows systems, or multi-platform environments where the Linux OS and Microsoft Windows coexist. The Nagios monitor allows system managers to track system services including SMTP, HTTP, FTP, and NNTP. MRTG lets you graph the traffic in and out of SNMP-enabled network devices including processors, routers, and switches. Progent's system integration consultants can help you use both these utilities to tune and troubleshoot your computer network.
Progent's Citrix experts can assist your organization to assess the strategic value of the various versions of Citrix Essentials for Hyper-V, help you to integrate Citrix management tools with your Hyper-V network, and demonstrate to you how you can use Citrix Essentials for Hyper-V to enhance the performance, availability, consistency, and fault tolerance of your virtual network while lowering the cost of equipment and operations and simplifying management tasks.
Microsoft CRM helps small businesses nurture positive customer interactions. Built-in Sales and Customer Service components enable employees to share data to help promote selling success and offer consistent, efficient customer service. Progent can configure the optimal server and communications infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can show you how to combine Microsoft Dynamics CRM with your marketing or customer support data.
Cisco's Catalyst Wi-Fi controllers simplify the administration of Wi-Fi LANs by unifying the provisioning and management of wireless APs, tuning wireless throughput by limiting the impact of radio frequency congestion, improving Wi-Fi uptime with rapid auto-failover, and strengthening security by identifying cyber threats and analyzing traffic content according to user class and location. Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or carry out an efficient transition to Cisco's latest Wi-Fi controller technology.
Progent offers expert help for each phase of your Microsoft Exchange Server 2010 migration with services that include end-to-end project management services, site prep, project design and documentation, specification of all new software licenses and equipment required, suggested sourcing, pilot verification at client site or at Progent's testing lab, managing transitional coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, deactivating the old system, and training for client's support group and end users.
Progent's webinar training classes provide small businesses the cost savings, simplicity, and versatility of online learning and the proven pedagogic methods of experienced instructors who employ the latest technology to emulate real-time, participatory classes. Progent offers webinar training for key desktop applications including elements of Microsoft Office such as Excel, Word, Publisher, and Project: MS Dynamics accounting and reporting solutions such as Microsoft Dynamics GP (Great Plains); as well as other popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Nagios and MRTG are useful, Open Source monitoring tools that operate with Linux and can be deployed to monitor UNIX/Linux environments, MS Windows systems, or multi-OS systems in which the Linux OS and MS Windows coexist. Nagios lets system support engineers to track network services including SMTP, HTTP, FTP, and PING. MRTG permits you to track the traffic in and out of SNMP network appliances such as servers, routers, and switches. Progent's system monitoring experts can show you how to use both these programs to tune and troubleshoot your network.
Progent's expert solution designers and programmers can assist your company to create customizations to Microsoft GP/Great Plains that address the unique needs of your organization without losing the advantages of Windows integration. Progent can also offer help with a range of software development technologies that can be utilized to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Shared Help Desk Ticketing On-site Technical Support
Progent has been providing SharePoint support since the initial product was published over a a dozen years, and Progent has the breadth and depth of IT knowledge to help businesses of all sizes to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 applications that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can assist you to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; decide if an on-premises, online or hybrid configuration is most sensible for your company; and select the most appropriate version of SharePoint 2013 for your applications. Progent can provide full project management support or can help in individual tasks associated with your SharePoint 2013 deployment.
Cisco's Catalyst wireless controllers streamline the management of Wi-Fi networks by unifying the provisioning and management of Wi-Fi access points, optimizing wireless performance by reducing the impact of RF congestion, improving wireless uptime with fast failover, and strengthening security by detecting cyber threats and filtering network traffic according to user class and locale. Progent can help your business to deploy Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller technology.
Progent's Cisco-certified wireless technology consulting experts can help organizations to configure, manage, and troubleshoot Cisco Wi-Fi devices including Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
E-Mail Guard by Postini provides continually updated spam and virus filtering, data filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and support firm. If your business is too small to purchase for a regular Postini license, you can still have the use of Postini’s Perimeter Manager services through Progent’s E-Mail Guard antispam and antivirus aggregation offering. Progent’s expert email protection consultants can help you devise an email security plan that features antispam and virus defense products and processes.
Progent can assist your business to understand the wealth of subscription plans offered with Microsoft 365, previously called Office 365, and integrate your network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also help you to build and manage hybrid solutions that transparently combine on-premises and cloud-based resources.
Progent’s Technical Response Center provides national extended hours remote troubleshooting for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals provide after-hours phone support and online direct network connection to troubleshoot and repair network problems quickly and affordably. The scope of IT expertise represented by Progent's team of country-wide support engineers makes it possible to escalate even the most difficult problems to competent experts as required. For urgent problems, the TRC endeavors to answer your call for support in less than one hour.
The Certified Information Systems Auditor (CISA) accreditation is a globally recognized achievement that represents expertise in IS security auditing. Certified by the American National Standards Institute, the CISA accreditation has candidates pass an extensive test given by the ISACA professional group. Progent can provide the services of a CISA-Certified network security audit consultant trained to assist businesses in the areas of IS audit process, information technology governance, systems and infrastructure ROI, IT service delivery, safeguarding of information assets, and business continuity planning.
Progent's Microsoft-certified engineers can deliver affordable remote and on-premises help to implement your upgrade to Exchange Server 2010, produce thorough documentation of your upgraded email system, educate your network support team and end users to get them ramped up rapidly on Exchange 2010, and offer continuing management services and technical support. Progent can also assist you to upgrade from Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.