important characteristics of Dynamics GP software include a modular design that allows you to license only the components you need, a standardized foundation based on Microsoft technologies to safeguard your investment and offer a tightly interconnected environment, enhanced reporting capabilities that permit you to track all activities, income and spending and sales trends, integration with Microsoft Office to speed access to corporate data, the capability to process data from virtually any db software or workstation application into Microsoft Dynamics GP/Great Plains, and an open design that makes it possible to create custom applications. Progent can help you set up and maintain a reliable, secure server and communications infrastructure to support Dynamics GP, and can offer expert GP/Great Plains consultants to show you how to convert the advanced features of Dynamics GP/Great Plains business accounting software into a productive business solution.
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent offers national online technical support and consulting services for businesses who run Solaris environments or whose information systems feature a combination of Sun Solaris and Microsoft Windows products. Remote IT help offers maximum return for your information technology budget by preserving user productivity and limiting the time billed for computer repair services. Advanced remote support utilities and experienced service specialists and engineers combine to enable Progent to solve most IT problems without wasting time and expense by traveling to your site. In most of cases your IT problems can be dealt with by telephone or via a combination of phone help and online access. Progent can offer the services of Cisco CCIE network experts and CISM and CISSP premier security professionals to assist with the most challenging network issues.
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.
SQL Server 2005 delivers indispensable, familiar tools to computer experts and network users, reducing the difficulty of designing, deploying, administering, and accessing enterprise data and analytical programs on platforms ranging from mobile devices to corporate information networks. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on expertise and wide knowledge in designing and deploying information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to halt the spread of an ongoing ransomware attack. Call 800-462-8800
Microsoft Systems Management Server offers added functionality for change and configuration management of Windows-based networks through SMS Feature Packs. Feature Packs lower the overall administrative expense of managing and configuring software products by making it simpler to copy system images, control mobile computers, and operate management tools. In addition to alerting you about techniques to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT tasks that cover processes that Feature Packs are designed to make more efficient. Progent's adoption and update services can minimize spending and reduce business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can help you develop efficient processes and policies to manage PDAs and intelligent portable communication devices so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security plan that incorporates policies, procedures and technologies to keep your IT computer system safe.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital devices.
Progent's ransomware experts can help you to evaluate your ransomware defenses, monitor and guard your IT environment, assist with negotiating a settlement with a hacker, and restore an information system damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
ProSight Reporting is an expanding suite of real-time reporting utilities designed to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Wi-Fi site survey services assist you to design, install and troubleshoot a Wi-Fi LAN adapted to your environment, offering your business a wireless solution that delivers the coverage, speed, density, QoS, data protection, and roaming capability your company requires. Wireless site survey services from Progent include online predictive analysis for designing a wireless LAN and onsite survey services for confirming, tuning, and troubleshooting an operational wireless network.
Progent can assist your business in all facets of your upgrade to Exchange 2016 including designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; specifying storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing for high-availability CAS services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent offers a variety of IT support packages for small companies. These IT outsourcing and network monitoring solutions are based on the anticipatory problem handling capabilities of Microsoft Operations Manager 2007, a state-of-the-art server and system support software platform that monitors the reliability, throughput, and safety of your network and identifies potential problems before they can disrupt your network. With Progent's economically priced IT service programs, small businesses can choose a simple co-sourcing package based on System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.
Progent can provide cost-effective online support for all releases of Microsoft Access including Access desktop and Access Web App and can provide expert support for Access application programming, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide custom webinar classes for Office Access application programming and DBA services.
Progent's Test and Training Lab at the QTS Internet Data Center can be used for testing mission-critical applications, creating cost-effective migration methodologies, assessing and tuning performance, planning or validating business continuity solutions, mitigating compatibility issues, and establishing training environments for new products and technologies. For Progent clients without adequate in-house resources to configure effective test environments, the lab cuts capital costs and engineering risk while keeping vital IT projects on schedule.
Progent's SonicWall firewall experts can help you deploy, maintain, and troubleshoot SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into an end-to-end security plan and build security into your business processes.
Progent's Microsoft-certified professionals can assist you you to evaluate the benefits of Windows Server 2008 for your business, develop test programs and rollout strategies, integrate Windows Server 2008 with your network infrastructure and applications, train your IT staff how to run new management tools, and deliver ongoing consulting and tech support via affordable options including Contact Center service and online technical assistance.
Top Cisco Certified Expert Virtual Helpdesk IT Consultants
Progent's Microsoft certified professionals provide small and medium sized businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers include an advanced application-layer aware firewall that can secure your IT network from attack by outside and internal threats. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as HTTP, which allows these products to detect many threats that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your network security through experienced design and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can assist your company to configure Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Progent's UNIX family support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with a convenient single consulting firm to help you create and maintain a protected and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's temporary IT staffing services enable organizations to meet the need for network professionals without dealing with the costs and hassle that come with identifying and hiring experienced technical help and without increasing your permanent workforce.
Progent's Experts Team provides consulting in key fields including Macintosh networking and applications; Consulting for Linux, UNIX-powered, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and vertical program help; CIO, business analyst, and project management services; Custom applications development and deployment; Web site, electronic business, EDI, and customer information portal design and integration; DBM support and performance help; Management intelligence consulting; and Telecom architecture support.
Progent offers the support of BlackBerry-certified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions affordably and successfully, eliminating the requirement for an in-house BlackBerry specialist and minimizing the cost and distraction of supporting a mobile workforce. Progent's BlackBerry specialists offer extensive backgrounds cooperating with Progent's Microsoft-expert consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security engineers. This breadth of expertise, combined with Progent's efficient online service delivery model, provides small businesses a cost-effective option for integrating BlackBerry devices and software seamlessly into their IT system.
Progent's consultants offer expertise in a variety of disciplines relevant to mobile connectivity including network infrastructure, wireless data synchronization, wireless security, wireless email, Microsoft Windows Mobile, RIM Blackberry, and wireless software development. Progent's certified experts can save your organization work and expense by applying their wireless experience to show you how to select and configure wireless access technologies that fit the needs of your company. Progent can also tune your IT architecture so that mobile appliances work better.
Progent's colocation center support services are designed for companies with equipment housed at Internet Data Centers or data center colocation hosting facilities and in need of timely on-premises assistance at the colocation site as well as remote support from Microsoft and Cisco Premier Certified experts. Progent provides a full range of IDC and IDC and colocation consulting services such as system topology analysis, Windows and UNIX server installation and support, tech support for server and communications networking, development and deployment of non-stop configurations, architecting and deploying layered security defenses, firewall configuration and support, designing load balancing solutions, and creating high-availability server and storage cluster systems.
Progent offers the services of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management solution following leading practices identified by CRISC and crafted to align with your company's risk tolerance, business objectives, and budgetary guidelines.
The Certified Information Systems Auditor credential is a globally recognized qualification that indicates expertise in IS security auditing. Certified by the American National Standards Institute, the CISA accreditation has consultants pass an extensive examination given by the ISACA professional association. Progent can provide the services of a CISA-Premier network security audit consultant able to assist businesses in the fields of IS audit process, IT administration, systems and infrastructure lifecycle, IT support, protection of information assets, and business continuity preparedness.
Microsoft Windows SUS enables information technology administrators to deploy and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, network support staff can fully and easily manage the distribution of updates that are released through Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Software Update Services deployment, setting up user's workstations, defining the Group Policy parameters, and ensuring your Microsoft Software Update Services Group Policy Object is linked to an Active Directory container appropriate for your network environment.
Progent's certified security consultants can perform NodeZero-powered penetration tests to make sure your security defense systems and policies are correctly configured and effective.
Progent's UNIX family support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience offers you a convenient single consulting firm to show you how to create and manage a protected and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
In conducting consulting projects for enterprise clients, Progent follows a phased approach based on defined milestones so as to achieve budgetary, timing and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures derived from the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture recommendations, test models, design adjustments, and expert implementation. All facets are documented to make available a comprehensive description of technical services delivered and to assist in downstream network maintenance.
Progent's UNIX family support services offer small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience offers you a convenient single source to help you create and manage a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner and safer Active Directory environment. Both versions also provide the long-term advantages of advanced remote network monitoring and management technology. These advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime.
Progent offers Microsoft Windows 2003 Cluster Server support to help your business deploy fault-tolerant server clusters designed to deliver 24x7 operation. Clustered Windows servers for fault-tolerant networks include Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster. By helping you plan non-stop clustered server solutions around Windows Server Cluster 2003, Progent's Premier Windows engineers ensure that your non-stop server clusters are set up to optimize the strategic advantage of your information system.
Progent offers quick access to the skills of veteran Wi-Fi consultants who can help you to determine the benefits of Ubiquiti UniFi wireless access points for your company and help you to design, install, maintain, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to assist you to select, configure, and position Ubiquiti UniFi wireless APs for optimal signal coverage and throughput.
ProSight LAN Watch is Progent's server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of vital devices that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they can impact your business.
Progent's certified consultants can assist you to evaluate Windows 7 to verify application and driver compatibility and to determine its performance and reliability working in your environment. Progent's consultants can also help you to estimate the potential strategic value of moving to Windows 7. If you decide that Microsoft Windows 7 makes sense for your business strategy, Progent can assist you to plan and execute a non-disruptive upgrade to Microsoft Windows 7 from a an older release of Microsoft Windows.
Progent's Microsoft certified experts provide small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver critical applications quickly and reliably to appropriate workers, lower product expense and adhere to licensing agreements by determining usage profiles, improve Windows protection by increasing your knowledge of weak points and by delivering critical updates, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational expenses by efficiently exploiting the administrative functions built into Windows. Progent's SMS engineers can help you use SMS effectively for automated software and application deployment, security patch control, and asset monitoring management including software and hardware inventory.
E-Mail Guard is Progent's affordable spam filtering and antivirus solution that offers small businesses world-class defense from spam, viruses, DHA attacks, and other forms of e-mail-based attacks on computer systems. E-Mail Guard is built on Postini's perimeter management technology, a full library of web-managed spam filtering and antivirus services that ward off email assaults before they can breach the corporate firewall. Perimeter Manager also allows administrators track and control their email systems, irrespective of server vendor, hardware type, or geographic location.
Cisco's Catalyst family of wireless controllers streamline the administration of wireless networks by unifying the provisioning and management of Wi-Fi APs, tuning wireless performance by limiting the effect of radio frequency congestion, improving wireless uptime with rapid auto-failover, and hardening security by detecting threats and filtering network traffic based on user type and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's modern wireless controller technology.
Progent's Juniper Networks-certified NetScreen consultants can help you to configure and optimize NetScreen 5200 and 5400 routers, migrate from previous NetScreen devices to the latest Juniper technologies, and repair infrastructure issues in all-Juniper or mixed-vendor environments.
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Exchange Server 2007 migration strategy that avoids network downtime, simplifies long-term support requirements, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-location upgrades, Progent offers the knowledge and experience to complete your move quickly and affordably. Progent's Exchange Server 2007 help, repair, and consulting services include expertise with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange Server 2007.
Progent can help you in any and all phases of your upgrade to Exchange Server 2016 such as planning high availability architecture for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; specifying storage requirements for your VMs, mailbox databases and log files; configuring HLB for fault-tolerant CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
Progent's certified Cisco network security consultants provide high-level PIX and ASA Firewall consulting support including infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and safe access services. Ranging from compact, plug-and-play desktop appliances for small and home offices to scalable gigabit appliances, Cisco PIX and ASA Firewalls offer advanced protection, performance, and high reliability for network environments of any size. PIX and ASA Firewalls are based on a hardened, purpose-built platform, eliminating possible OS-specific security gaps.
Progent's Microsoft-certified experts offer computer help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support professionals can help you plan, deploy, troubleshoot and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Progent's ransomware consultants can assist you to assess your ransomware defenses, remotely monitor and protect your IT environment, help with settlement negotiations with a threat actor, and rebuild a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to every client. The discipline of documenting and organizing support activity allows more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
Citrix has developed a comprehensive line of platforms that provide enterprise-class manageability, scalability, and responsiveness for virtualizing servers and for server-based distribution of Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist you to assess the strategic advantages of Citrix virtualization products and can help you plan, test, implement, troubleshoot, and maintain Citrix virtualization platforms.
The service background of Progent's certified Windows Server consulting team, with an average of over 10 years of support in Microsoft technology, assures you success in selecting the edition and configuration of Windows 2003 Server that aligns best with your business goals. Progent can also assist you with designing, deploying, administering and troubleshooting powerful information technology applications based on Windows Server, and can streamline your upgrade from Windows 2000 Server or Windows NT.
Progent's seasoned ransomware recovery consultants can help your business to restore an IT network victimized by a ransomware virus like Ryuk, Dharma, NotPetya, or Locky.
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your organization to plan and carry out an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that integrates cloud-based Windows Server on Azure with an on-prem implementation of Windows Server 2022.
The complexity and connectivity requirements of Microsoft Windows Servers requires an IT consulting team with practical experience and in-depth knowledge in designing and integrating cohesive, comprehensive business technology solutions. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your strategic goals. Progent's IT support can help you with planning, deploying, administering, and troubleshooting Windows Server solutions that increase the business value of your computer network. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.
Progent's Microsoft and Cisco authorized Consultants provide three ways to help medium-size and large businesses develop an efficient and successful internal Computer Support Helpdesk. Progent's consulting services include Return on Investment analysis, process study and enhancement, executive reporting, training of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Support Services help organizations sift through the various top level Help Desk application programs on the market and determine what packages may be excessively costly, lack critical features, or align badly with your company's business goals. Progent also provides temporary staffing for organizations who want to augment their in-house Help Desk team for special projects or to fill in for vacationing or indisposed workers.
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Microsoft 365 Exchange Online and local Exchange systems. This allows you to have certain mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help you with any facet of planning, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Exchange solution is completed on schedule and within budget.
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist your organization to plan and deploy a DR system based on Microsoft's cloud-tested Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using industry-standard equipment, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for easy, affordable creation of a failover cluster quorum arbitration point.
Microsoft Lync 2013, now called Skype for Business, allows businesses of all sizes to create a centrally managed and protected communications environment that permits the modern BYOD computing model with instant messaging, real-time presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN telephony across a wide range of stationary PCs and handheld clients. Progent's certified Lync Server 2013 consultants and network integrators can assist your company to evaluate the advantages of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or mixed topology appropriate for your present and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your IT team and users. Progent has in-depth expertise in key pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with key Microsoft Office and Microsoft 365 apps including Outlook and PowerPoint.