Progent provides expertise for security auditing utilities including LANguard from GFI for performing a set of programmed system testing scans to identify possible security problems. Progent has extensive knowledge of security auditing tools and can show you how to understand audit reports and react appropriately. Progent can help you build protection into your company operations, install auditing applications, define and implement a protected system architecture, and recommend policies to maximize the safety of your network. Progent's security professionals are ready to help you configure a firewall, implement secure remote connectivity to email and business applications, and integrate virtual private network. Progent's certified security experts can also validate the security of web-based applications and can provide comprehensive security tests of company-wide security to validate your organization's compliance with key international security standards such as HIPAA, PCI, and ISO 17799.
Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the world's most familiar office productivity programs. Progent's Apple-certified Mac consultants can help you configure Microsoft Office for Macintosh on a multi-vendor environment combining Apple OS X and Windows computers so that Macintosh users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who run Windows. Progent's consultants have experience with both Apple Macintosh and Windows platforms and can support environments that mix Apple Macintosh with Microsoft Windows computers with complete resource sharing, or environments which intentionally limit collaboration between Apple Mac and Windows systems.
Progent's Microsoft-certified consultants can help you design, document, implement, administer, and troubleshoot a network-wide migration to 64-bit server and desktop operating systems and applications. Progent can help you test your 64-bit environment to verify that it supports all of the key 32-bit programs which you intend to retain plus the latest 64-bit versions of applications you plan to run.
Progent’s wireless consultants can help small companies plan, choose, pilot, configure and maintain secure building-to-building wireless bridging products that integrate transparently into your existing network while offering a degree of security that equals or excels wireline connections. Progent offers experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can show you how to select and install the wireless link solutions that fit best with your company needs.
Progent's certified Windows 2003 Server consultants offer network help and IT consulting for the entire line of Microsoft .NET Servers, Microsoft Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, integration, update, and support offerings include system design, deployment, project management, in-person and remote network support and repair, Help Desk outsourcing, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both VoIP and public switched telephone network (PSTN) voice communication. Microsoft Lync Server 2010 can extend the functionality of Exchange, SharePoint Server and Office desktop or Office 365 and streamlines management via integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises support to help your company to manage and troubleshoot your existing Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help your organization to plan and carry out an efficient Skype for Business upgrade.
Progent’s Microsoft-expert consultants can assist your organization to enhance your workstations from 32 to 64 bits. Progent can help you to understand the risks and benefits of moving to 64-bit desktop computing, design an efficient upgrade process that reduces operational disruptions, and offer economical, professional online support to aid you to install 64-bit PC desktop operating systems and application software on your existing hardware.
Progent’s Technical Response Center provides nationwide extended hours remote assistance for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers offer after-hours phone support and remote secure computer connection to isolate and repair technical problems rapidly and affordably. The scope of technical expertise available from Progent's staff of nationwide support professionals allows Progent to escalate even the most difficult problems to competent specialists as required. For critical problems, the Technical Response Center tries to answer your call for service within one hour.
The current ASA 5500-X Series of firewalls with Firepower Services provide significantly more bang for the buck than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network experts can help you to manage your legacy PIX or ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, tune, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Progent offers a variety of network support packages for small companies. These IT outsourcing and server monitoring services are built around the proactive problem solving abilities of System Center Operations Manager 2007, a state-of-the-art network and IT management product that monitors the reliability, performance, and security of your information system and isolates incipient troubles before they can disrupt your system. With Progent's economically priced network support programs, small organizations can select a simple co-sourcing package based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package.
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through rigorous testing and significant work with information security design. ISSAP security experts have comprehensive understanding of access management systems and techniques, phone system and network protection, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security consultants can help your business with all aspects of architecture security.
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and simplified restore functions for Microsoft-based environment. Data Protection Manager 2016 offers application-sensitive protection for critical workloads like Microsoft SQL, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with virtual machines hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of any size to plan, implement, administer, and repair an enterprise-wide backup/recovery system built around System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older version of Data Protection Manager or from an outdated solution, and Progent can tune your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite consulting expertise and can deliver occasional guidance to resolve technical bottlenecks or deliver comprehensive project management or co-management services to make sure you complete your Data Protection Manager 2016 deployment on schedule and within your budget.
Progent's CCIE-certified network infrastructure experts have extensive experience assisting Internet Service Providers to design, implement, administer, tune, and debug high-availability, scalable connectivity environments suitable for public networks.
Progent offers cost-effective remote consulting to help businesses of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Amazon Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to deploy cloud-centric or hybrid cloud environments that efficiently incorporate Amazon AWS cloud services. Progent offers as-needed consulting to help you to overcome complex technical issues or Progent can provide project management outsourcing to help you migrate to the Amazon AWS cloud on schedule and on budget.
Progent's certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create test environments and migration plans, optimize your network for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management staff, develop a corporate-wide security plan, automate network management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Progent provides national remote technical support and troubleshooting services for businesses that run Apple Mac networks or whose information systems include a combination of Apple macOS and Mac OS X with Microsoft Windows products. Progent's consultants offer macOS and Mac OS X users a variety of services including desktop assistance, upgrading to the latest version of OS X from legacy editions of Apple macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent can also assist your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Online IT help provides maximum return for your information technology dollar by preserving user productivity and shortening the hours charged for computer repair services. Advanced remote access utilities and experienced technicians and consultants allow Progent to handle the majority of IT issues without squandering time and money by going to your site. In the vast majority of cases your IT issues can be dealt with by telephone or through a combination of telephone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA certified security specialists to assist you with the most difficult network issues.
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to each client. The discipline of documenting and organizing support records allows more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
The QTS (formerly Herakles) Colocation Center is situated in the seismically-stable Natomas area of Sacramento, CA. If your business is currently using the QTS Sacramento data center as a colocation facility or if your business is considering migrating your primary or offsite backup equipment to Herakles/QTS, Progent can provide a variety of budget-friendly consulting services such as colocation migration, system deployment and upgrades, infrastructure optimization, project management, virtualization configuration, remote network monitoring, centralized system administration, software development, business continuity planning, data security assessment, and the support of the Progent Test Lab.
Progent's Windows consulting experts can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Microsoft Windows. Remote and on-premises assessment and upgrade support for Microsoft Windows 10 provided by Progent's experts include Return on Investment analysis, project coordination, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile management, telecommuter access, data and identity security, automated provisioning and management, network infrastructure design, wired/wireless convergence, business continuity planning, webinar training for IT support personnel and end users, and ongoing consulting support.
Progent can assist small and medium-size organizations to deploy and troubleshoot video conferencing technology to enable their telecommuters to communicate effectively with fellow workers and customers.
When conducting consulting projects for enterprise customers, Progent uses a phased methodology based on defined milestones in order to meet financial, timing and technical targets while reducing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures based on the best practices defined by the Microsoft MSF methodology which specifies requirements definition, design recommendations, pilots, design tuning, and professional deployment. All facets are documented to provide a comprehensive summary of IT services delivered and to help in downstream network maintenance.
Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to allow simple problems to fester.
Progent’s team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the front lines of network support, executing a broad variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of individual best practices that are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just world-class IT help, but also a consultant with field-tested approaches for applying computer knowledge to solve actual IT problems rapidly.
Progent can provide cost-effective remote and onsite support to assist companies of any size to move any portion of their critical network resources to Google Cloud Platform (GCP). This can save time and hardware expense and allow access to Google's cutting edge machine learning technology. Progent can help you with every phase of Google Cloud Platform integration including needs analysis, readiness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies.
Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems.
Progent's company culture will make you a better consulting professional by improving your information technology skills and increasing the satisfaction of your customers. Progent delivers this promise by recruiting the best professional experts for you to work with, offering a state-of-the-art system architecture, running specialized application tools to deliver the highest level of support, and by optimizing our business models for finding and retaining customers.
Progent's certified database application developers can provide small and midsize businesses remote support for popular database platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting support offered by Progent include software installation and integration, application design and coding, management support, replication and synchronization strategies, storage management, performance optimization, migration, security and compliance, backup and recovery options, problem solving, and webinar training.
Progent’s Co-managed Help Desk service makes it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution based on the top shared professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Cisco-certified CCIE networking experts can assist organization to set up, manage, upgrade, tune and troubleshoot Cisco Catalyst switches. Progent can also help you to enhance the security of Catalyst switches and migrate smoothly from outdated appliances to current devices.
Progent can help you to understand the many subscription plans offered with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent supports multi-vendor environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and manage hybrid ecosystems that transparently combine on-premises and cloud products and services.
Les Kent has a 35-year history of successful technology integration, corporate administration, sales, and operations. He has demonstrated a knack for developing sophisticated information technology solutions while working as a system designer, programmer, project manager, implementation consultant, and troubleshooter for small businesses, new ventures, and major enterprises.
Progent's Cisco Meraki Wi-Fi access point experts provide online and onsite support to help businesses of any size to plan, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology including switches, routers and firewalls to create a cohesive network infrastructure that delivers identical connectivity, responsiveness, security compliance, manageability and availability for wired and Wi-Fi users regardless of their location or computing device.
Progent's expert consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that minimizes network disruption, simplifies long-term support demands, and makes your Exchange 2003 Server easy to administer. For complex multiple server or multi-location upgrades, Progent offers the knowledge and experience to finish your project quickly and economically. Progent's Exchange 2003 support, repair, and design offerings include expertise with the configuration of third-party add-ons to Exchange 2003 Server that are in keeping with your business needs.
Cisco's wireless VoIP phones are hardened Wi-Fi devices intended for workers who are on the move within office, hospitality, retail or other venues where IT management wants user endpoints that provide more administrative control, data security and ruggedness than is possible with the BYOD style of workplace communications. Creating solutions with Cisco's wireless VoIP phones usually demands that you configure and optimize numerous key pieces of your wireless infrastructure such as wireless access points, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's Cisco-certified experts can provide online and onsite support to help you build and maintain a Cisco wireless IP phone deployment by providing integration services that can range from troubleshooting the configuration of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
Office 365 is Microsoft's extensive suite of client productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 applications and cloud services are offered in an array of subscription plans intended for customers ranging from students and households to global enterprises. Progent can provide fast and affordable online access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can assist you to evaluate the many subscription options offered with Office 365 and configure your network with Office 365 so you derive maximum business value. Progent supports cross-platform environments that include Windows, macOS, and Linux software. Progent can also assist your business to build and maintain hybrid ecosystems that seamlessly integrate local and cloud products and services.
Configuration Manager automates software provisioning at scale, streamlines compliance settings management, inventories network assets, protects against company data leakage, performs health monitoring, allows safe end-user self service, and offers a single point of control for administering multi-OS networks running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud experts can assist your organization with any facet of designing, implementing, operating and troubleshooting a System Center Configuration Manager deployment for local, cloud, or hybrid networks.
If you are a network engineer with system support expertise, teaming with Progent and assisting our customers will expand your abilities via collaboration with Progent's team of mutually supportive, world-class consultants. Progent's concentration on providing IT consulting and computer support to small and midsize companies will give you the opportunity to work in depth with decision makers and add significantly to the success of exciting companies. Also, Our virtual office environment offers the most advanced tools for off-site support and wireless connectivity to allow you to deliver fast solutions when you take on business-critical problems.
Progent’s IT outsourcing services provide economical computer consulting for small organizations. Whether it includes designing network architecture, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or creating a web-based business solution, outsourcing your IT engineering services can contain costs and eliminate uncertainties, allowing network service budgets to increase in a more linear and manageable manner than is feasible by building up a bulky, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you create a secure and robust system architecture for your critical applications powered by Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Progent offers the guidance of a CRISC-certified risk management consultant to assist you to plan and implement an enterprise risk management solution based on leading practices promoted by CRISC and geared to align with your company's risk appetite, business objectives, and budgetary guidelines.
Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to each client. The discipline of detailing and archiving support records allows more effective support and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who won’t let go of the keys to the kingdom.
Progent's Cisco-certified wireless networking experts offer remote and onsite consulting and troubleshooting services to assist your organization to plan, configure, administer, optimize, and debug wireless deployments that incorporate Cisco's Meraki access points. Progent's consultants can also help you to plan and implement hybrid networks that integrate local and cloud-based services and that provide seamless connectivity, advanced security, streamlined management, and dependable operation for all your mobile and desktop endpoints.