Additional Topics of Interest

Professionals County Government Exchange
Specialists County Government

Progent has extensive experience providing a full-spectrum of remote network consulting and urgent repair services to local governments and school districts throughout the United States. Progent is one of the industryís pioneers in delivering advanced online IT support and has provided IT support to organizations in all 50 states. Remote support eliminates travel costs and solves issues faster than on-premises support.

Red Hat Linux Consultant
Urgent Mandrake Linux Services

Progent's Linux support services provide small and mid-size companies and developers support for managing and maintaining Linux systems that coexist with Microsoft-based networks. Progent offers your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This broad range of expertise provides you with a convenient one-stop source to show you how to build and maintain a secure and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft interoperability by integrating Windows with leading Linux platforms such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

Emergency Shared Service Desk Computer Consulting
24/7 Supplemental Support Desk Support and Help

Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

Exchange 2003 Server Upgrade Setup and Support
Computer Consultants Microsoft Exchange 2003

Progent's Microsoft Premier professionals offer expert consulting for corporate-wide deployments of Microsoft Exchange 2007. Progent's experts can help you plan multi-site Exchange Server 2007 rollouts or upgrades and can provide onsite technicians to assist large companies with deployments of Microsoft Exchange in the or any area covered by Progent's engineers.

wireless IP phones and CUCM Network Consultant
Wi-Fi IP phone integration Network Engineer

Cisco's wireless VoIP phones are industrial-grade wireless handsets designed for workers who are mobile within campus, hospitality, health-care or other venues where IT management requires portable phones that offer more administrative control, data security and ruggedness than is possible with the BYOD mode of mobile communications. Successful integration of Cisco's wireless IP phones typically demands that you configure and fine tune many components of your Wi-Fi infrastructure such as APs, routers, wireless LAN controllers, and network management software. Progent's Cisco-certified experts offer online and on-premises support to help your organization build and manage a Cisco wireless IP phone solution by providing integration services that range from debugging the set up of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.

MOM Example Application
MOM 2005 Case Study

Before Progentís MOM-based solution, system issues were approached reactively, after users complained about them. With the benefit of proactive, automated warnings and trend reports created by MOM, Progent can now fix network troubles before they grow to be serious enough to impact network uptime. Thanks to MOM, Progent can resolve potential problems before clients are aware that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to deliver small business networks enterprise-class service continuity, security and productivity.

Remote Consulting Mission Critical Environment
Fully Redundant Internet Network On-site Technical Support

Progentís high availability network consultants offer non-stop computing support, disaster recovery planning, system load balancing, fault-tolerant interoffice connectivity, 24x7 Internet connection design, non-stop data center consulting, and other non-stop networking services to show your company design a non-stop network for line-of-business applications. Progent possesses the knowledge and experience to develop economical, fault-tolerant systems by utilizing the evolving library of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco authorized consultants can show you how to you design a high-availability mutli-site network with a fully mirrored Internet interface and intelligent network load balancing.

Windows 10 MDT Consulting
24 Hour Microsoft Certified Partner Windows 10 Consulting

Progent's Microsoft-certified consulting experts can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and upgrade support for Microsoft Windows 10 available from Progent's experts include Return on Investment analysis, project supervision, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management, telecommuter connectivity, data and identity security, automated deployment and management, network design, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and end users, and post-migration Call Center support services.

Symantec Security Protect
Symantec VelociRaptor Cybersecurity Tech Services

Progent's Symantec experts can help you maintain legacy Symantec firewall and VPN products including the Raptor and Symantec VelociRaptor line or show you how to migrate to newer firewall/VPN solutions. Progent can also enable you to design and execute a complete security plan that can include firewall/VPN devices and software, outsourced security and network defense services, system monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your single source for continuing technical help, administration, education, and security expertise.

School Wireless Case Study
Case Study Proxim Wireless

Progent delivered a wireless integration environment that enabled a school to improve productivity and eliminate the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote sites as far as 2.5 miles apart and can extend to even longer ranges. This wireless solution offered improved bandwidth and dependability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it provided protection against local interference.

24/7 Jabber and OAuth Setup and Support
Jabber and VPN Support and Help

Progent's Cisco Jabber consultants can provide online or onsite support to assist businesses of any size to plan, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers advanced support for the technologies that go into building an end-to-end Cisco Jabber collaboration solution such as Cisco network appliances and management software, Microsoft Office apps, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, business continuity, and other pieces of a cohesive collaboration ecosystem.

Slackware Linux Engineer
On-site Technical Support Linux

If you are producing UNIX or Linux software in an environment that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide comprehensive information technology outsourcing that allows you to focus on your field of strategic expertise without the continual hassle of maintaining your company information system. By using automated network monitoring and by delivering online and in-person assistance when your business needs it, Progent represents an economical solution for maintaining an information system that features excellent availability, security, and performance. Progent's UNIX/Linux developer assistance services feature full-service it outsourcing, virtual server infrastructure, remote and in-person service and repair, network monitoring, and Help Desk Call Center support.