Progent has extensive experience providing a full-spectrum of remote network consulting and urgent repair services to local governments and school districts throughout the United States. Progent is one of the industryís pioneers in delivering advanced online IT support and has provided IT support to organizations in all 50 states. Remote support eliminates travel costs and solves issues faster than on-premises support.
Progent's Linux support services provide small and mid-size companies and developers support for managing and maintaining Linux systems that coexist with Microsoft-based networks. Progent offers your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This broad range of expertise provides you with a convenient one-stop source to show you how to build and maintain a secure and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft interoperability by integrating Windows with leading Linux platforms such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.
Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Microsoft Premier professionals offer expert consulting for corporate-wide deployments of Microsoft Exchange 2007. Progent's experts can help you plan multi-site Exchange Server 2007 rollouts or upgrades and can provide onsite technicians to assist large companies with deployments of Microsoft Exchange in the or any area covered by Progent's engineers.
Cisco's wireless VoIP phones are industrial-grade wireless handsets designed for workers who are mobile within campus, hospitality, health-care or other venues where IT management requires portable phones that offer more administrative control, data security and ruggedness than is possible with the BYOD mode of mobile communications. Successful integration of Cisco's wireless IP phones typically demands that you configure and fine tune many components of your Wi-Fi infrastructure such as APs, routers, wireless LAN controllers, and network management software. Progent's Cisco-certified experts offer online and on-premises support to help your organization build and manage a Cisco wireless IP phone solution by providing integration services that range from debugging the set up of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.
Before Progentís MOM-based solution, system issues were approached reactively, after users complained about them. With the benefit of proactive, automated warnings and trend reports created by MOM, Progent can now fix network troubles before they grow to be serious enough to impact network uptime. Thanks to MOM, Progent can resolve potential problems before clients are aware that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to deliver small business networks enterprise-class service continuity, security and productivity.
Progentís high availability network consultants offer non-stop computing support, disaster recovery planning, system load balancing, fault-tolerant interoffice connectivity, 24x7 Internet connection design, non-stop data center consulting, and other non-stop networking services to show your company design a non-stop network for line-of-business applications. Progent possesses the knowledge and experience to develop economical, fault-tolerant systems by utilizing the evolving library of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco authorized consultants can show you how to you design a high-availability mutli-site network with a fully mirrored Internet interface and intelligent network load balancing.
Progent's Microsoft-certified consulting experts can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and upgrade support for Microsoft Windows 10 available from Progent's experts include Return on Investment analysis, project supervision, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management, telecommuter connectivity, data and identity security, automated deployment and management, network design, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and end users, and post-migration Call Center support services.
Progent's Symantec experts can help you maintain legacy Symantec firewall and VPN products including the Raptor and Symantec VelociRaptor line or show you how to migrate to newer firewall/VPN solutions. Progent can also enable you to design and execute a complete security plan that can include firewall/VPN devices and software, outsourced security and network defense services, system monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your single source for continuing technical help, administration, education, and security expertise.
Progent delivered a wireless integration environment that enabled a school to improve productivity and eliminate the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote sites as far as 2.5 miles apart and can extend to even longer ranges. This wireless solution offered improved bandwidth and dependability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it provided protection against local interference.
Progent's Cisco Jabber consultants can provide online or onsite support to assist businesses of any size to plan, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers advanced support for the technologies that go into building an end-to-end Cisco Jabber collaboration solution such as Cisco network appliances and management software, Microsoft Office apps, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, business continuity, and other pieces of a cohesive collaboration ecosystem.
If you are producing UNIX or Linux software in an environment that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide comprehensive information technology outsourcing that allows you to focus on your field of strategic expertise without the continual hassle of maintaining your company information system. By using automated network monitoring and by delivering online and in-person assistance when your business needs it, Progent represents an economical solution for maintaining an information system that features excellent availability, security, and performance. Progent's UNIX/Linux developer assistance services feature full-service it outsourcing, virtual server infrastructure, remote and in-person service and repair, network monitoring, and Help Desk Call Center support.
Years of experience delivering Microsoft expertise and Cisco network consulting has allowed Progent to build an unmatched capability for supporting branch offices that require IT service with the flexibility associated with with small organizations but which includes professional communications, thorough documentation, and adherence to enterprise IT protocols. If your enterprise maintains a branch office located anywhere in or any region served by Progent's engineers, Progent can provide a broad array of in-person and on-line IT consulting services and network design assistance.
Small to mid-sized businesses can now enjoy all the advantages of System Center Operations Manager and in addition have fast access to Progentís Microsoft Certified IT support experts. With Progent's economically priced network support packages, small organizations can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent supports System Center Operations Manager to offer small business information systems enterprise-class reliability, security, and performance.
SQL Server 2016 introduces major enhancements in performance, scale, security, uptime, mobile computing support, plus integrated business intelligence. New features include PolyBase for handling relational and non-relational databases simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Reports, and seamless control over local and cloud resources. Progent's Microsoft-certified consulting team can provide online and on-premises support to assist businesses of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Microsoft Office Communications Server provides IM and Real Presence as part of a scalable, world-class solution featuring enhanced security, transparent compatibility with popular Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can benefit from lower costs and improved business efficiencies, enhanced worker productivity, and stronger IP security with this easy-to-administer, highly available solution. Successful deployments of Microsoft Office Communications Server require extensive planning and consideration prior to installation. Progent's Microsoft-authorized professionals can deliver the expertise necessary to realize all the benefits of Microsoft Office Communications Server across your whole organization.
Progentís Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft accounting package and business management tool based, like all Microsoft accounting solutions, on the scalable and familiar platform of Windows technology. Dynamics GP/Great Plains 2010, the latest edition of Microsoft accounting software in the Microsoft Dynamics GP/Great Plains family, offers a cost-effective solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP/Great Plains is easy to install and configure, and with its segmented design you are able to license only the functions you currently need, with the ability to add clients and enlarge functionality in the future. Progentís Dynamics GP Software consulting engineers can show you how to install, customize and manage Dynamics GP 2010 and also earlier editions of Microsoft Dynamics GP.
Progent can provide affordable online consulting to help you to design, configure, and troubleshoot any aspect of your iOS and Windows integration solution and is available for short-term tasks to help you get past occasional technical roadblocks or long-term engagements to help you finish business-critical projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you build or maintain a resilient, secure and scalable network infrastructure that aligns with your computing model. Progent can also provide remote or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, collaborative environment that maximizes the strategic value of your information system.
Progent is structured to provide comprehensive online consulting for all major technical areas common to todayís small business IT networks and allows you to outsource a variety of vital, on-demand services including a part-time CIO to provide advanced planning and negotiating skills, a Technical Response Center for help desk services, proactive server monitoring, spam/virus protection as an outside-the-firewall service, project management help for major initiatives such as office moves oroperating system migrations, connectivity consultants for designing fast and reliable infrastructure, certified security specialists to verify data protection and compliance, disaster recovery experts to design and document business continuity plans, and software programmers to create, enhance, or repair mission-critical application programs.
Progent's pricing policy is to charge for phone service and on-site visits per minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids large bills for fast solutions so you will not be tempted to allow minor problems to fester.
Progent's service experts in Mac and Microsoft Windows technology can show you how to combine Mac and Windows computers into cohesive networks with full sharing and collaboration functionality. Allowing efficient co-existence among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Apple Macintosh and Microsoft products. Progent's experience in Windows and Macintosh service makes it possible to provide world class support to companies that rely on these technologies to maintain their competitive advantage. Progent's consultants can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.
Email Guard by Postini provides continually upgraded spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support firm. If your business is too small to qualify for a regular Postini license, you can still have the use of Postiniís Perimeter Manager services via Progentís E-Mail Guard spam filtering and anti-virus aggregation program. Progentís certified email security professionals can show you how to devise an email security strategy that incorporates spam filtering and anti-virus products and processes.
Progent is a Microsoft Certified Partner and has earned special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest customer endorsement and are afforded the closest operational relationship with Microsoft. The understanding, capabilities, and commitment required to earn the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your business more complete technical solutions for your information system.
Progent can help your business to configure Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or carry out a smooth upgrade to Cisco's latest Wi-Fi controller solutions.
Progent offers expertise for security analysis products such as Microsoft Baseline Security Analyzer for running a variety of programmed system testing scans to identify potential security problems. Progent has broad knowledge of security analysis tools and can help you to make sense of audit reports and react appropriately. Progent can help you design security into your company processes, configure auditing tools, define and deploy a secure system architecture, and recommend policies to optimize the safety of your network. Progent's security engineers are able to help you configure a firewall, implement secure remote connectivity to email and data, and integrate virtual private network. Progent's qualified security engineers can test the protection of web-based applications and can conduct comprehensive information security tests of enterprise-wide security to determine your company's compliance with key international security standards including FISMA, NIST, and ISO.
Office 365 is Microsoft's expanding family of productivity programs and cloud services available on a subscription basis. Office 365 programs and cloud services are offered in an array of product bundles targeted at customers ranging from students and households to global enterprises. Progent offers fast and easy remote access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android platforms. Progent can help you to evaluate the many subscription options available with Office 365 and integrate your information network with Office 365 so you derive top business value. Progent supports multi-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud-based products and services.
Progent has created several security packages intended to deliver larger institutions an impartial and thorough network security audit from a group of premier security engineers. All Progent's network security assessment bundles feature a suite of services including automated scans from inside and from beyond your corporate firewall, professional analysis of results by certified security consultants, production of a paper documenting the findings, plus an interactive concise executive outbrief and an in-depth live review for in-house IT engineers.