Progent can deliver a wide range of cost-effective support services to help you to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide on-premises or online assistance for single computers or laptops or help your business to design and carry out a large-scale migration to new or updated operating system platforms and business applications. Progent can also provide consultants and technical workers to assist you to plan for and implement a site move or merger organized to produce minimal interruption to your productivity.
Progent's Cisco Meraki Wi-Fi AP experts provide remote and onsite support to assist organizations of any size to design, deploy, maintain, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to configure and manage Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology including switches, routers and firewalls to create a cohesive ecosystem that delivers identical access, responsiveness, security, manageability and uptime for wired and Wi-Fi clients irrespective of their mobility or device.
Microsoft Windows 8.1 is engineered to power devices ranging from smartphones and slates to power-user desktops. A wealth of innovative capabilities, including its touchscreen support and iconic live tiles user interface, offer a wide selection of benefits for organizations who know how to put them to work. Progent's Windows experts can assist bring your business up to speed with Windows 8.1 and show you how to gain maximum business advantage from the operating system's many new and enhanced technologies.
Progent's Microsoft-certified consultants can provide small and midsize companies IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a common spot for your workers or clients to connect to, manage, distribute and manipulate relevant information, documents, and software and to interact with one another. It enables faster and better decisions, more efficient access across teams and more economical business practices. The main goal of SharePoint Server is to gather together, in a productive way, all of the many sources of information accessible within and outside a business network. Windows SharePoint Services connect workers, clients, teams and projects with the information they've developed in a manner that makes data convenient to find, download and re-use.
Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business advantages of migrating to SQL Server 2017 and can help your organization to plan and implement a cost-effective migration of your databases and applications to any network model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or on-premises support ranging from as-needed architecture review or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and on budget.
Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 migration strategy that avoids network disruption, reduces long-term support demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multiple server or multi-site upgrades, Progent has the knowledge and experience to finish your move rapidly and affordably. Progent's Microsoft Exchange 2003 support, repair, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange 2003 Server that are best aligned to your business needs.
Microsoft Dynamics GP/Great Plains 2010 financial software is a comprehensive business management and analytics solution that integrates information and operations across your company, communicates seamlessly with other solutions, and brings together employees, clients and suppliers regardless of time or location. Created for small to mid-size companies, MS Dynamics GP 2010 and MS Dynamics GP Version 10.0 deliver functionality for accounting, analytics and reporting, project management, inventory and order control, e-commerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can show you how to install and maintain a reliable, protected computer and communications infrastructure to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your business benefit from the full power of Dynamics GP 2010.
Progent's certified Windows Server 2019 experts can help your company to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid model. Windows Server 2019 delivers significant improvements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and Linux support.
Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each consultant to each customer. The practice of detailing and organizing service activity allows more efficient support and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology by SentinelOne to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks.
Progent's certified consultants can assist you to analyze the possible benefits of Hyper-V-based virtualization for your company, conduct pilot implementations to verify Hyper-V's operation with your line-of-business applications, evaluate your network and server architecture for optimal performance with virtualization solutions, help you in migrating to Microsoft Windows Server 2008 and configuring Hyper-V, educate your network management staff to track and manage Hyper-V, provide world-class consulting help for improving the protection of your virtual machines, design and test disaster recovery processes that maximize system uptime, and provide ongoing consulting and maintenance including affordable remote troubleshooting and comprehensive Help Desk services.
ProSight Reporting is a growing suite of in-depth reporting tools created to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent offers special network security service bundles designed to provide larger enterprises an independent and comprehensive security evaluation from a group of premier security engineers. All Progent's security assessment packages incorporate a collection of services like network scans from within and from beyond your network security perimeter, expert interpretation of scan results by accredited security consultants, creation of a report explaining the results, plus an interactive high-level executive outbrief and a detailed live review for internal IT engineers.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter.
Progent's Cisco-certified wireless integration experts can help you to configure, manage, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Progent can help you plan, configure, manage, monitor, and repair an efficient Wireless network infrastructure, recommend sensible products, and integrate access points, bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also show you how to put together a complete 802.11x system security strategy that is well aligned with the security plan for your overall business network.
Progent has been providing SharePoint consulting services since the initial product was published over a decade ago, and Progent has the scope of IT knowledge to assist organizations of all sizes to plan and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 apps that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can help your company to assess the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration solution; decide if an in-house, Cloud-based or hybrid deployment is best suited for your company; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent offers comprehensive project management outsourcing or can help in specific tasks associated with your SharePoint 2013 migration.
Windows Server 2008 R2 features outstanding levels of speed, security, availability, scalability, and versatility that accelerate output of local, remote, and mobile users. Progent's network experts can deliver affordable online consulting, troubleshooting, and training services to help your company to design, implement, and manage Windows Server 2008 R2 to add significant strategic value to your network.
Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be tempted to permit minor problems to fester.
Progent offers the guidance of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management (ERM) strategy following best practices promoted by CRISC and crafted to match your organization's risk tolerance, business goals, and IT budget.
System Center Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings management, inventories network assets, guards against company data leakage, performs network health monitoring, enables secure end-user self service, and delivers a single point of control for managing mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can assist businesses of any size with any facet of designing, implementing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid networks.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.
Progent's Microsoft and Cisco-certified network experts can assist your organization to assess the benefits of Exchange Server 2010 for your business and can assist your IT staff to design and carry out an efficient migration to Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer fast ROI by increasing your productivity, cutting the cost of equipment and service, simplifying administration, and integrating your vital communications platforms.
Progent can provide the temporary services of a veteran Chief Information Officer who can offer a broad perspective to assist your company pick and maintain IT solutions appropriate for your current situation and that can serve as a firm foundation for your growth. Progent's part-time or temporary CIO services offer financial advantages to companies who want to maximize the benefits from their IT expenditures but who are without the budget or unwilling to take on another high-level position to their head count. Since Progent is vendor-neutral, with a sizable team of consultants certified to maintain all leading OS platforms and connectivity technologies plus a wide range and business applications, Progent is in a unique position to offer unbiased recommendations as well as advanced technical support for creating IT solutions that fit the particular needs of your organization.
MS Office Communications Server provides Instant Messaging and Real Presence in an extensible, enterprise-grade solution featuring advanced protection, transparent integration with other Microsoft products, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product allows lower costs and elevated operational efficiencies, increased worker productivity, and stronger IP protection. Microsoft Office Communications Server 2007 has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence experts can provide remote and onsite support and troubleshooting help for your Office Communications Server 2007 deployment and can help you to evaluate the costs and benefits of migrating to Skype for Business. Progent can also assist you to design and implement a smooth upgrade that will add significant strategic value to your IT system
Dynamics GP/Great Plains accounting offers analytics and reporting capabilities that allow you to track all operations, sales and expenses, and market trends with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting support services can enable you to create reports that allow you to understand your business more completely, converting raw data into useful management information. Progent can improve your reporting and business analysis by providing Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application experience with VBasic, XML and other development environments in order to deliver custom line-of-business application development and web commerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains.
Progent's CISM-certified security staff can show you how to safeguard your Mac network through professional services such as performing security audits, clean up after virus and denial of service attacks, setting up firewalls, implementing secure remote and mobile connectivity, installing monitoring programs for defense against viruses, spam, and malware, and creating a comprehensive security plan appropriate for the particular goals of your corporate network.
Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) voice communication. Microsoft Lync 2010 can extend the capability of Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and simplify administration through integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP equipment and subscription services, PBX gear, or legacy teleconferencing technology. Progent's certified unified communications experts offer online and on-premises support to help your company to maintain and repair your existing Lync 2010 environment or evaluate the advantages of migrating from Lync to Skype for Business, which is the new release of the product family. Progent can also assist your organization to design and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Progent's Microsoft-certified consultants have 20 years of background designing, integrating, and maintaining messaging systems for companies in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting services to ensure that your email system features compliance, fault tolerance, easy connectivity for remote and mobile users, efficient management tools, and seamless integration with telecommunications. Progent offers expertise and support services for Exchange 2016 Server, Exchange 2013 Server, Microsoft Exchange 2010 Server, Exchange 2007 Server, Microsoft Exchange 2003 Server, and Exchange 20000 Server. Progent can also assist small or mid-size companies to migrate to MS Exchange 2016 Server or Exchange 2013.
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems.
Even if your business has a minimal computer services staff and a modest technology budget, your information system can still have the same high availability and responsiveness that once needed a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier IT professionals, the latest system management software for proactive monitoring and threshold alarms, and cost-effective support packages such as a help desk service to keep your vital network applications and hardware up and running.
Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Exchange Server 2010 and introduces important new features plus a redesigned architecture. These enhancements affect vital areas including ease of administration, availability, compliance, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, create an efficient test and rollout strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable remote consulting and management services for Microsoft Exchange 2013.
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that incorporates machine learning technology and expert services to deliver cutting-edge endpoint detection and response.
Progent's Microsoft-certified consultants can assist your organization to plan for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to SCCM 2012 from a legacy change management platform or help you to enhance your existing SCCM 2012 ecosystem to support your changing business needs. In addition, Progent can assist you to build an infrastructure that takes full advantage of SCCM 2012 by providing advanced consulting support for related Microsoft technologies including ADDS, SQL SSRS, and IIS.
Progent's certified Office Word and Microsoft 365 Word consultants can provide a wide range of affordable remote consulting services to help you to manage and troubleshoot your current Microsoft Word solution or assist you to migrate to a newer version of Microsoft Office Word. Services available from Progent's Word experts include VBA programming, identifying and resolving compatibility problems between various versions of Word, integrating Word with other Microsoft Office apps like Excel and Microsoft Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security support, smart phone integration, and online training tailored for individuals or groups.
ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical devices that power your network environment. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity.
Progent applies no startup fee and requires no monthly commitment for services delivered during normal business hours. Progent's small granularity does away with big bills for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.
Progent's Cisco-certified Wi-Fi integration consultants can assist you to configure, manage, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.