Progent's virtual classroom webinars provide small companies the affordability, simplicity, and flexibility of virtual seminars and the effective training techniques of expert teachers who use advanced collaboration software to simulate live, interactive classes. Progent offers remote education for popular desktop software including elements of Microsoft Office suite such as Microsoft Excel, Word, Publisher, and Visio: MS Dynamics business accounting and analytics products including MS Dynamics GP (Great Plains); plus additional leading desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.
Progent can provide remote and onsite expertise to help your organization with any aspect of BI reporting from debugging or enhancing applications to designing and implementing an advanced business intelligence environment. Progent's management reporting consultants can assist your company to maintain your current BI environment, assist you to migrate reports and databases from an outdated reporting product to a current one, and provide as-needed online mentoring to meet your individual needs. Progent's business reporting and analytics consultants can provide experience in the leading business analytics reporting tools including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot, Power Query and Power View, and Report Designer.
Cisco's PIX firewalls have reached end of life and Cisco might not offer support these devices. Progent still provides consulting assistance for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can also help you assess if you should adopt next generation firewall products available from Cisco. Progent's Cisco technology specialists can help your company plan and implement a smooth migration to Cisco ASA 5500-X firewalls following industry best practices.
Progent's Cisco-certified Wi-Fi networking consultants can provide remote and on-premises consulting and troubleshooting services to assist your organization to plan, install, manage, optimize, and repair Wi-Fi networks that incorporate Cisco's Meraki access points. Progent's experts can also assist you to plan and implement hybrid environments that integrate local and cloud-hosted resources and that deliver easy access, advanced security and compliance, streamlined management, and dependable operation for all your mobile and desktop endpoints.
Progent offers the services of an accredited consultant with expertise deploying technology from the major video conferencing/telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to design, configure, upgrade, or maintain a telepresence environment that preserves your investment and maximizes the business value of your IT network. Progent can also provide the expertise of network infrastructure engineers who can assist companies of any size to build and maintain a network that provides the performance, reliability, security, and expandability required to support your telepresence environment.
Progent has been delivering SharePoint support since the first product was published more than two decades ago, and Progent has the breadth and depth of IT knowledge to assist organizations of any size to design and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 apps that add significant business value to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from older releases of SharePoint or from a different collaboration solution; decide if an on-premises, online or hybrid deployment is most sensible for your company; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can help in specific jobs associated with your SharePoint 2013 migration.
Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be forced to allow simple problems to fester.
Progent's Microsoft-certified consultants have over 10 years of experience planning, implementing, optimizing and troubleshooting Microsoft SCOM solutions and offer organizations of all sizes advanced remote or onsite consulting support for SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also help you to import and set up SCOM 2012 management packs according to industry best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or onsite technical support to help you to fix serious problems detected by System Center 2012 Operations Manager.
Progent's Windows 11 consultants can provide a range of services to support Windows 11 such as Microsoft 365 integration, mobile device management, at-home workforce connectivity, data and identity security, streamlined provisioning, and Help Desk services.
Progent offers three basic types of Helpdesk services : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts gives your clients instant access to a reliable support group with extensive experience providing phone support and online repair for networks based on Microsoft products. Progent's focus is on earning the support Call Center a respected image as a key contributor to business productivity. Progent's target is to resolve and not simply record problems.
Progent's Windows consulting experts can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 offered by Progent include Return on Investment analysis, project management, application compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile device management, telecommuter connectivity, data and identity security, streamlined provisioning and management, infrastructure design, wired/wireless convergence, business continuity planning, group and personal training for IT support personnel and users, and ongoing technical help.
Progent's expert consultants can show you how to define and implement a smooth in-place Exchange Server 2007 migration plan that minimizes network downtime, reduces ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-site upgrades, Progent has the knowledge and experience to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the integration of third-party enhancements of Microsoft Exchange 2007 Server and the design of unified messaging solutions powered by Exchange Server 2007.
Progent's application experts offer in-depth support, software development, integration assistance, and webinar classes for popular business applications covering vital areas including ERP, general accounting, management analytics, web application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of background delivering advanced consulting support remotely, Progent can help clients anywhere in the United States to save the time and expense associated with travel and on-site visits without compromising the high quality of technical services.
System Center Configuration Manager automates software provisioning and updating, simplifies security and compliance settings management, inventories network assets, protects against company data leakage, performs network health reporting, enables safe self service, and delivers a single point of control for administering mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud specialists can help you with any aspect of planning, installing, using and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid environments.
Progent's certified Office Word and Microsoft 365 Word consultants can provide a broad range of affordable online support services to assist you to maintain your current Microsoft Office Word environment or help you to migrate to a newer release of Microsoft Office Word. Services available from Progent's Word experts include VBA software development, isolating and fixing compatibility issues between different releases of Word, interfacing Word with other Microsoft Office applications like Office Excel and Microsoft Outlook or with 3rd-party platforms and plug-ins,network enhancements for dependable. reliable cloud access, security consulting, smart phone integration, and online training customized for individuals or groups.
Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft certified consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can collaborate with teammates who use Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can coexist, allowing Mac users to receive and send messages, search the GAL, import addresses, synchronize appointments, and invite fellow workers to meetings via your Microsoft Exchange account. Progent will verify that your Microsoft Server is properly configured and that LDAP and Outlook Web Access are working. Progent also offers customized onsite Entourage training.
Progent offers affordable remote and onsite consulting to assist companies of any size to migrate all or part of their core IT resources to Google Cloud Platform (GCP). This can save time and equipment costs and allow access to Google's cutting edge AI and machine learning tools. Progent can assist you with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design, testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.
Progent's seasoned ransomware recovery consultants can assist you to reconstruct a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
For more than 20 years, Progent has delivered budget-friendly IT design, integration, debugging, cybersecurity, and development for information networks of all sizes.
Progent's Microsoft certified consultants provide small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to deliver important software quickly and reliably to appropriate workers, lower product expense and adhere to licensing agreements by determining usage profiles, improve Windows security by improving your awareness of weak points and by installing critical updates, manage your mobile workforce through accepted standards independent of connection or location, and lower operational costs by fully exploiting the administrative capabilities built into Windows. Progent's SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch administration, and asset monitoring management including software and hardware inventory.
Progent can help small and medium-size businesses to set up collaborative solutions to make it easy for their at-home workers to engage in positive interaction with fellow workers and customers.
For enterprise project management assistance, Progent offers access to senior IT professionals with years of background in IT management, application development, and business process engineering for organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management skills to help enterprise customers adhere to leading practices to make sure strategic projects are completed on time and on budget.
Progent's certified security experts can run NodeZero-powered penetration tests to make sure your security monitoring and protection systems and policies are properly set up and effective.
Exchange 2013 incorporates significant improvements to the capabilities of its predecessor Exchange Server 2010 and delivers powerful new features as well as a revamped structure. These enhancements affect key areas such as manageability, high availability (HA), compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the potential business benefits of migrating to Exchange 2013, design an efficient validation and deployment plan, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers affordable online consulting and support and management for Microsoft Exchange Server 2013.
Our compensation structure is based on contribution, so just like working as an independent contractor, your earnings are entirely tied to your work effort. Certain Progent support staff focus on lifestyle issues and choose to consult at an easy pace, utilizing our self-determined calendar to follow personal enthusiasms like hiking, motorcycle racing, snow boarding, fishing, travel, or spending free time with family and friends. Other consultants take advantage of the chance to make big bucks through lots of effort and long days. Progent completely encourages either side of the spectrum and any point in the middle.
Computer Systems Consulting Small and Midsize Business
Progent's Co-managed Call Center service allows your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent can help you design, deploy, manage, and troubleshoot a viable Wireless network architecture, recommend sensible hardware and software, and configure access points, bridges, antennas, wireless controllers, and various wireless accessories. Progent can also show you how to build a complete wireless system security strategy that is well aligned with the security plan for your overall business network.
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices.
Progent's background providing Microsoft .NET support and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms make it possible to design custom line-of-business applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can help you create reports that let you analyze your business more effectively, turning raw information into useful insights into your company and customers.
If you want to update your production web site, create internal webs for purposes such as HR or employee training, establish a high-impact web presence for a new venture, or generate enterprise-class, data-driven custom web applications, Progent can provide skilled and experienced web designers. Progent's consultants can also show you how to build and maintain a secure, robust server and communications infrastructure, including remote and wireless access, to run your web tools.
Progent can help small and mid-size organizations to install centralized remote endpoint management and monitoring solutions for maintaining endpoints used by telecommuters.
Progent is one of the most qualified network consulting companies for creating email and messaging solutions powered by Exchange 2000 Server. Progent specializes in helping small and mid-size businesses derive the full advantages of Exchange 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server administration.
Progent's certified ISA Server consultants have broad backgrounds developing corporate security designs for IT networks with multiple sites, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size company plan and implement an installation of Microsoft ISA Server 2004 that meets your information protection requirements without limiting your productivity.
Progent's data protection experts can assist you to design, implement and administer a backup plan based on MSP360 Backup software to protect your resources residing on any major public cloud. Progent can provide monitoring and remote management to protect against data loss caused by user miscues, software flaws, malicious insiders, and malware assaults like ransomware.
Progent's seasoned team of network consultants and subject matter experts have years of background delivering online and on-premises support for organizations of any size who need to integrate Android phones into their information networks so that users can work together from anywhere. Progent has the breadth of know-how to resolve technical issues that span numerous manufacturers and that entail a combination of older and current technology. Progent provides cost-effective remote consulting to help you with any aspect of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional support to help you to handle particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major IT initiatives on time and within budget. Progent can assist with local, cloud-based, or hybrid networks and offers expertise with operating systems, apps, management tools and hardware infrastructure. Progent also can provide customized group or individual training to show you how to manage and use Android phones efficiently.
ProSight Reporting is an expanding family of real-time reporting tools created to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's remote connectivity and smartphone synchronization specialists can help your business to plan and configure secure access solutions for remote desktop PCs, notebooks, and smartphones so they work tightly with your IT network, enabling your business to improve the efficiency of your remote workforce.
Progent's Microsoft-certified engineers can deliver affordable remote and on-premises support to implement your upgrade to Exchange Server 2010, produce comprehensive documentation of your new messaging environment, educate your network support team and end users to get them up to speed rapidly on Exchange 2010, and provide ongoing administrative services and engineering help. Progent's consultants can also help you migrate from Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
Small and Midsize Business Technical Support Company
Progent can provide the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the core capabilities and international standards of performance that information security professionals are required to learn. CISM provides executive management the confidence that those who have earned their CISM certification possess the experience and capability to deliver efficient security administration and consulting services.
Progent's IT outsourcing services provide affordable network support for mid-size organizations. Whether it involves designing system architecture, setting up an internal Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your system, or developing a web-based business application, outsourcing your network technical services can reduce expenses and minimize risks, allowing network support budgets to increase in a more linear and manageable manner than is feasible by amassing a large, all-purpose internal network support staff. Progent's Outsourcing White Paper and flyers explain how Progent can help you build a secure and highly available network architecture for your critical Windows-based business software including Windows 2008, Microsoft Exchange Server, and Microsoft SQL Server.
If your company operates a Sun Solaris network or a multi-OS network, Progent's CISM and CISSP-certified security specialists can help your entire enterprise in a broad range of security areas including security administration practices, security design and strategies, access management systems and techniques, software development security, operations security, physical security, telecommunications, network and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP define the fundamental competencies and worldwide standards of performance that information security managers are required to possess. These accreditations give executive management the assurance that consultants who have achieved their CISM or ISSAP qualification have the background and theory to deliver effective security support and engineering services.
Progent's Microsoft certified professionals offer small and midsize businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your IT network from attack by external and inside threats. Forefront TMG and ISA Server provide deep examination of Internet protocols such as HTTP, which enables these security platforms to uncover many attacks that can elude traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your IT security through expert design and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help you to configure Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront TMG.
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and productive.
Stealth intrusion checking is an important component of any overall network security plan. Progent's security professionals can perform thorough penetration tests without the awareness of your company's in-house IT resources. Stealth penetration checking shows whether current security monitoring tools such as intrusion incident alerts and event log monitoring are properly configured and actively monitored. Progent can provide ongoing automatic PEN testing to define your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, compromised credentials, overlooked patches, and ill-advised product defaults can be combined by hackers into the multi-front attacks common to modern variants of ransomware.
Progent's high availability network experts provide reliability consulting, disaster recovery services, network load balancing, 24x7 interoffice connectivity, non-stop Internet connection design, fault-tolerant data center consulting, and other 24x7 networking consulting to show your small business create a non-stop network for mission-critical applications. Progent has the knowledge and experience to develop affordable, 24x7 networks by utilizing the evolving suite of Windows Cluster servers including Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco certified engineers can help you design a fault tolerant mutli-site network with a fully mirrored Internet connection and intelligent system load balancing.
Progent's certified Windows Server 2000 consultants can provide computer support and information technology consulting services for the entire family of .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows 2000 Server integration, optimization, and troubleshooting offerings include system planning, installation, project management, on-site and off-site support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.
Progent has over 20 years of background deploying, and supporting the key platforms included with System Center and can help you to plan, install, manage, and fix your Microsoft System Center ecosystem to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent can help you to migrate to the latest edition of System Center from an earlier one or from another datacenter management solution to deliver the advantages of enterprise-class deployment, centralized management, security and compliance, plus datacenter and critical application availability and performance monitoring.
Progent can help you to evaluate the wealth of subscription plans available with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to create and maintain hybrid ecosystems that transparently combine on-premises and cloud products and services.