The Help Desk service model used by Progent gives small and midsize companies an affordable alternative to dependence on freelance service individuals by offering extensive expertise shared by multiple support teams, optional round-the-clock availability of urgent assistance, fast escalation to appropriate experts for handling the most difficult problems, support consistency and dependability, quick follow-up enforced by veteran IT service administrators, a choice of convenient mechanisms for initiating service jobs, plus a high level of progress transparency enabled by trouble ticket tracking and accessible via a web portal.
Progent’s consultants can help you to plan and carry out an efficient move from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that deploys Azure AD DS and Azure AD Connect to centralize identity and access services across on-premises and cloud assets.
Fortinet next-generation firewalls are industry leaders in offering best-in-class throughput for SSL inspection. Progent's Fortinet firewall consultants can assist your business to integrate your Fortinet FortiGate security appliances to safeguard all your digital assets at the enterprise perimeter, within the data center core, at branches, and in the cloud.
Progent's ProSight portfolio of managed services are intended to offer businesses who have minimal internal network administration and support staffs with affordable help from world-class management platforms and technical expertise. Benefits of Progent's ProSight line of managed services include predictable IT maintenance costs, smart automation of routine management processes, ongoing absorption of new technology, smooth migration from older systems to up-to-date solutions, close alignment of computer technology with strategic objectives, access to veteran network experts, and allowing management to concentrate on business issues rather than ever-changing information technology.
Barracuda Backup is a low-cost, subscription backup/restore platform for small and medium-size organizations. A Barracuda Backup deployment can incorporate a custom-designed physical storage device manufactured by Barracuda or a virtual appliance with comparable features but which uses your existing storage infrastructure. Barracuda Backup protects critical business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting support services to assist your business to design, integrate, manage and troubleshoot a backup and disaster recovery solution based on Barracuda Backup.
Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Exchange Server 2007 upgrade strategy that avoids network disruption, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-site migrations, Progent offers the knowledge and experience to complete your project quickly and affordably. Progent's Microsoft Exchange 2007 support, repair, and consulting services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging implementations powered by Exchange 2007 Server.
Progent's certified SQL Server application programmers and database administrators offer online consulting to assist businesses of any size to build, manage, and troubleshoot applications powered by Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server consultants can provide support for any facet of the application life cycle in solutions that can include small business or departmental databases to VLDB applications and data warehousing.
Progent's expert consultants can help you define and deploy an efficient in-place Microsoft Exchange 2003 migration plan that avoids productivity disruption, reduces ongoing service demands, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the experience to complete your project rapidly and economically. Progent's Exchange 2003 help, repair, and design services include assistance with the integration of outside vendor enhancements of Exchange Server 2003 that are in keeping with your business needs.
Progent's Cisco-certified CCIE network infrastructure experts can help you to configure, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone support, and CUCM/CallManager software consulting.
Microsoft Office for Mac allows Apple Macintosh users to run the industry's most familiar business applications. Progent's Apple-certified Mac experts can show you how to set up Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who run Windows. Progent's engineers have experience with both Apple Macintosh and Windows technology and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or networks which carefully restrict sharing between Mac and Windows systems.
Progent's Check Point Software firewall experts can show you how to plan, integrate, and manage firewall environments built around Check Point NGFW security gateways and Check Point's cloud-based security services. Progent's consultants can also help you maintain legacy Check Point firewalls or migrate efficiently to Check Point's modern security gateways.
Progent's Microsoft certified support team can help you design and deploy an efficient in-place Exchange Server 2003 upgrade strategy that avoids network downtime, reduces long-term service demands, and makes your Exchange 2003 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the experience to finish your project rapidly and economically. Progent's Exchange Server 2003 support, repair, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.
Widows Server 2012 R2 Hyper-V advances the power of virtualization in important areas such as multitenancy, agile network infrastructure, cloud readiness, scalability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to benefit from Hyper-V to install and maintain virtual servers to reduce IT expenses and enhance productivity.
Progent's Windows Server 2019 disaster recovery planning consultants can help your organization to design a DR/BC solution based on Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Progent provides national remote technical support and troubleshooting services for businesses who operate networks powered by variants of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft Windows products. Online technical support offers maximum leverage for your information technology budget by protecting client productivity and limiting the time billed for computer repair services. Advanced online support tools and skilled technicians and consultants combine to enable Progent to solve the majority of IT problems without wasting time and expense by traveling to your location. In the vast majority of cases your network problems can be dealt with over the phone or via a combination of phone help and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP certified security specialists to help you with the most challenging network problems.
Progent can provide expert online consulting support to help companies integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Cisco's security and remote connectivity solutions for small to mid-size businesses offer a complete array of easy-to-administer protection products to let you safeguard your entire information system. Cisco's Virtual Private Network product family includes routers and switches, firewalls, and VPN access concentrators. Progent's professional consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert (CCIE) and CCNP certifications who can assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security solutions that align best with your business goals.
Progent provides three essential kinds of Help Desk services including Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco professionals gives your clients instant access to a reliable support group with years of experience providing phone support and online repair for IT systems powered by Microsoft products. Progent's focus is on giving the support Help Desk a positive image as a solid contributor to company productivity. Progent's target is to resolve and not simply record problems.
Progent's Microsoft-certified Windows Server 2000 consultants offer network help and IT consulting services for the complete line of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows 2000 Server configuration, optimization, and support offerings include network planning, installation, documentation, on-site and remote support, Call Center outsourcing, professional security consulting, full service outsourcing, and economical co-sourcing.
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity downtime, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-location migrations, Progent has the knowledge and experience to complete your project quickly and economically. Progent's Microsoft Exchange 2007 help, repair, and consulting services include expertise with the integration of outside vendor add-ons to Exchange 2007 Server that are in keeping with your business goals.
Configuration Manager automates application and device deployment and updating, centralizes compliance settings management, inventories network assets, protects against company data leakage, performs network health reporting, allows secure end-user self service, and offers a common control mechanism for managing multi-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can assist you with any facet of planning, implementing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.
Exchange 2013 includes significant improvements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful innovations plus a redesigned architecture. These enhancements affect key IT areas such as manageability, high availability (HA), compliance, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the potential advantages of migrating to Exchange Server 2013, design a cost-effective test and rollout plan, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable online consulting and management for Exchange 2013.
Progent's Power BI consultants can help you to design, install, maintain, update or troubleshoot your Power BI environment. Progent's database experts can help you to prepare your target data for Power BI visualizations. Progent can assist you implement and administer a local, cloud based, or hybrid network model to run Power BI.
Progent’s IT outsourcing services offer budget-friendly network consulting for small companies. Whether it includes designing network architecture, setting up an internal Help Desk or outsourcing a one, rolling out a new email platform, monitoring your system, or creating an on-line business application, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, allowing IT support expenses to grow in a more moderate and manageable manner than is feasible by assembling a large, all-purpose internal network support organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you create a protected and robust system architecture for your vital applications powered by Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Progent’s Microsoft-certified experts can provide small and medium sized companies IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and data. SharePoint Portal Server provides a common spot for your employees or customers to connect to, organize, distribute and interact with relevant information, files, and applications and to interact with other people. It enables quicker and better decisions, more efficient sharing across teams and more economical business processes. The primary objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information available within and without an organization. Windows SharePoint Services join employees, customers, teams and projects with the data they’ve developed in a manner that makes data easy to find, download and re-use.
Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and powered by technology originally developed by Connectix, provides the power necessary to carry out server consolidation, software upgrade, and server quarantine projects through virtualization technology in an enterprise-class IT environment with advanced scalability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses wishing to improve ROI in application development and piloting, migration from outdated line-of-business applications, and server consolidation. Progent's professional Virtual Server experts can assist your company to assess and deploy Microsoft Virtual Server.
For custom program creation, Progent can supply programming consultants to produce line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Internet Information Services to build custom eCommerce applications based on Microsoft ASP.NET. Also, Progent offers expertise in a broad range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Progent can give you access to application developers who can modify your Microsoft Dynamics ERP, MRP, and accounting system applications to match your specific company needs. Progent’s Microsoft consultants offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers custom e-Commerce integration services for safe, company-wide resource sharing as well as interfacing with Customer Relationship Management programs.
Progent's Wi-Fi site survey services make it easy to plan, implement and debug a Wi-Fi network customized for your environment, offering you a WLAN that has the coverage, speed, capacity, data protection, and roaming capability your business requires.
Progent offers nationwide remote help and troubleshooting services for businesses who run networks powered by versions of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows products. Remote IT help provides optimum return for your information technology budget by extending client efficiency and limiting the hours billed for computer repair services. Advanced remote access technology and experienced service specialists and engineers allow Progent to solve most network issues without squandering time and expense by going to your location. In the vast majority of cases your network issues can be dealt with by telephone or through a combination of telephone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISA premier security specialists to help you with the toughest network problems.
Progent offers special security packages designed to provide larger institutions an objective and thorough network security assessment from a team of certified security engineers. All Progent's security evaluation packages incorporate a suite of services like automated scans from inside and from beyond the network firewall, expert interpretation of results by certified security consultants, creation of a paper documenting the findings, plus a live high-level executive summary and an in-depth live review for internal IT engineers.
VMware's NSX network virtualization platform allows you to build entire networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also permits non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and prove compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly recover the complete virtualized network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help your organization to design, deploy, test and manage a DR system based on VMware SRM and VMware NSX.
Progent provides high availability load balancing consulting covering network load balancing, load balanced applications, network backbone routing, and content dispatching technology such as F5 Networks 3DNS. High availability load balancing providers for which Progent can provide consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks 3-DNS.
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to provide web-based control and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter.
Progent offers affordable remote and on-premises consulting to assist organizations to migrate all or part of their core network resources to Google Cloud Platform (GCP). This can save time and equipment expense and allow the use of Google's state-of-the-art AI and machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including requirements analysis, preparedness assessment, architectural design and review, testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security.