In addition to offering rapid access to guidance from high-level network professionals and subject matter experts (SMEs) to assist Allentown, Pennsylvania businesses to resolve discrete technical problems or strategic projects, Progent offers temporary supplemental staffing to deliver more broadly defined services like PC help, network management, and Help Desk services. Temporary staffing can help organizations to deal with planned or surprise surges in the need for IT services, which may be caused by situations such as company mergers, site moves, technology migration, paradigm shifts like telecommuting, disaster response, busy seasons, or new regulations. Short-term IT staff augmentation can also cover voids left by the absence of full-time staff members because of scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services give businesses the versatility to respond to increases in requirements for network personnel without dealing with the expense and delays associated with vetting and recruiting appropriate IT help and without the risk of adding to your in-house head count.
Important features of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Service
- Rapid access to reliable network pros
- Easy engagement, cessation, and re-engagement of services
- Seamless augmentation of your full-time IT team
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
- Strong working relationship with a top-level, full-spectrum source for network support
Progent's co-managed Help Desk program is a specialized flexible staff expansion alternative that enables IT groups to share the work of Call Center support transparently between their full-time IT personnel and Progent's nationwide pool of technical support specialists. Working as a transparent supplement of your in-house Call Center, Progent's co-managed Help Desk Call Center service is a collaborative service solution based on by the leading group PSA tool for streamlining, service requests, ticketing, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience providing online and onsite IT expertise for organizations throughout the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Allentown, Pennsylvania Organizations
Progent's veteran roster of certified engineers can provide Allentown, Pennsylvania companies a broad range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Allentown, Pennsylvania Businesses
To find out more about Progent's temporary supplemental staffing services for Allentown, Pennsylvania companies, call 800-993-9400 or visit Contact Progent.