Besides offering rapid contact with top-tier IT consultants and subject matter experts (SBEs) to assist Allentown, Pennsylvania businesses to resolve specific technical issues or strategic initiatives, Progent offers temporary staffing to deliver more generalized services such as desktop help, network management, and Help Desk services. Short-term staffing can help organizations to respond to expected or unexpected peaks in demand for network personnel, which may be caused by situations such as company mergers, site moves, platform migration, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Temporary staffing can also cover gaps left by the loss of in-house staff members due to scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services offer businesses the flexibility to react to surges in demand for network personnel without dealing with the costs and hassle associated with reviewing and hiring professional technical help and without the risk of adding to your full-time staff size.
Key features of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Program
- Rapid access to seasoned network professionals
- Simple initiation, cessation, and re-engagement of services
- Transparent augmentation of your full-time network support staff
- Comprehensive reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Close working relationship with a top-level, full-service source for IT expertise
Progent's shared Help Desk program is a proven on-going staff expansion option that enables IT groups to share the responsibilities of Call Center support seamlessly between their in-house network personnel and Progent's extensive team of technical support experts. Acting as a seamless extension of your full-time Help Desk, Progent's shared Call Center service is a collaborative support alternative powered by the industry's leading shared professional services (PSA) tool for managing, service calls, generating tickets, assigning ownership, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises network services for businesses of all sizes throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Allentown, Pennsylvania Companies
Progent's veteran roster of certified consultants and technical experts offers Allentown, Pennsylvania companies a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary IT Staffing for Allentown, Pennsylvania Businesses
To find out more about Progent's short-term supplemental staffing services for Allentown, Pennsylvania businesses, call 800-993-9400 or visit Contact Progent.