Besides providing rapid access to high-level network professionals and subject matter experts to assist Allentown, Pennsylvania organizations to resolve discrete technical issues or longer-term projects, Progent can provide temporary staff augmentation to deal with more broadly defined assistance like PC support, network management, and Help Desk call center services. On-demand staffing can help organizations to respond to planned or unplanned increases in demand for IT personnel, which may be caused by situations like mergers and acquisitions, data center moves, technology migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also fill voids left by the absence of in-house IT personnel because of vacations, health issues, resignation, or other reasons.

Advantages of Progent's Temporary IT Staffing Services
Progent's short-term staff augmentation services give businesses the ability to react to surges in demand for network personnel without dealing with the costs and delays that come with reviewing and recruiting appropriate technical personnel and without the risk of increasing your full-time staff size.

Key aspects of Progent's temporary staff augmentation services include:

  • Rapid access to proven network professionals
  • Easy engagement, termination, and re-engagement of services
  • Seamless augmentation of your in-house IT team
  • Comprehensive documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
  • Close working relationship with a top-level, full-service resource for IT expertise
Progent's Shared Help Desk Program
Progent's co-managed Help Desk program is a proven flexible staff expansion option that allows IT organizations to divide the work of Help Desk support seamlessly between their internal IT staff and Progent's extensive pool of technical support experts. Working as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk service is a collaborative service solution powered by the leading shared PSA tool for managing, service requests, generating tickets, assigning ownership, tracking responses, and producing documentation.

Why Choose Progent?
Progent has two decades of experience providing remote and on-premises network expertise for businesses of all sizes throughout the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Allentown, Pennsylvania Organizations
Progent's nationwide roster of certified engineers can provide Allentown, Pennsylvania companies a broad range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Contact Progent for Temporary Staffing Services for Allentown, Pennsylvania Businesses
To learn more about Progent's temporary supplemental staffing services for Allentown, Pennsylvania businesses, call 800-993-9400 or visit Contact Progent.