In addition to offering fast contact with top-tier network consultants and subject matter experts to assist Allentown, Pennsylvania organizations to resolve discrete IT problems or longer-term initiatives, Progent offers temporary supplemental staffing to deliver more generalized assistance like desktop help, IT management, and Help Desk services. Temporary staffing can help businesses to deal with expected or unplanned peaks in demand for IT personnel, which may be caused by scenarios such as company mergers, data center moves, platform upgrades, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Temporary IT staff augmentation can also fill voids left by the loss of full-time IT personnel because of scheduled vacations, health issues, termination, or other reasons.

Benefits of Progent's Temporary Staffing Services
Progent's short-term staff augmentation services offer organizations the flexibility to react to increases in demand for IT personnel without dealing with the costs and hassle that come with reviewing and recruiting appropriate technical help and without the burden of increasing your full-time staff size.

Key features of Progent's temporary supplemental staffing services include:

  • Rapid availability of seasoned network pros
  • Easy engagement, cessation, and re-engagement of services
  • Transparent augmentation of your full-time network support team
  • Full reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
  • Strong working relationship with a top-level, full-service resource for IT expertise
Progent's Co-managed Help Desk Call Center Service
Progent's shared Help Desk Call Center program is a proven on-going staff augmentation option that allows IT groups to share the responsibilities of Help Desk support transparently between their in-house IT personnel and Progent's nationwide team of IT support specialists. Acting as a transparent supplement of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a joint support alternative powered by the leading shared PSA tool for streamlining, service requests, ticketing, assigning responsibility, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has two decades of background delivering online and on-premises IT services for businesses throughout the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Allentown, Pennsylvania Organizations
Progent's nationwide team of certified engineers can deliver Allentown, Pennsylvania companies a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Contact Progent for Short-Term IT Staffing for Allentown, Pennsylvania Businesses
To learn more details about Progent's short-term staff augmentation services for Allentown, Pennsylvania companies, call 800-993-9400 or visit Contact Progent.