In addition to providing fast access to high-level IT professionals and subject matter experts (SBEs) to assist Allentown, Pennsylvania organizations to resolve discrete technical issues or longer-term initiatives, Progent offers short-term supplemental staffing to deliver more generalized services like PC help, network management, and Help Desk response. On-demand staffing makes it possible for businesses to respond to planned or unplanned increases in the need for network personnel, which may be caused by situations like company mergers, data center moves, technology upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or new regulations. Temporary staffing can also cover voids caused by the absence of full-time IT personnel due to scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Temporary Staffing Program
Progent's temporary staffing services offer organizations the flexibility to react to surges in demand for IT services without being saddled with the costs and hassle that come with reviewing and hiring reliable IT help and without the risk of increasing your permanent head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Shared Center Program
- Rapid availability of reliable IT professionals
- Simple engagement, cessation, and resumption of services
- Transparent augmentation of your full-time IT team
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
- Strong relationship with a top-level, full-spectrum source for IT expertise
Progent's shared Help Desk Call Center program is a proven flexible staff expansion option that enables IT groups to divide the work of Help Desk support seamlessly between their in-house IT staff and Progent's nationwide team of IT support experts. Working as a transparent supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative support solution based on by the industry's leading group PSA platform for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience providing online and onsite network services for businesses of all sizes throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Allentown, Pennsylvania Businesses
Progent's nationwide roster of certified consultants can provide Allentown, Pennsylvania organizations a broad array of online consulting and debugging services. Areas of expertise offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Allentown, Pennsylvania Organizations
To find out more details about Progent's short-term supplemental staffing services for Allentown, Pennsylvania organizations, call 800-993-9400 or visit Contact Progent.