In addition to providing rapid access to top-tier network professionals and subject matter experts (SBEs) to help Allentown, Pennsylvania organizations with discrete technical problems or longer-term projects, Progent offers short-term supplemental staffing to deal with more broadly defined services like desktop help, IT management, and Help Desk call center response. Short-term staffing makes it possible for businesses to respond to anticipated or unexpected increases in demand for network services, which may be caused by situations such as company mergers, site relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Short-term staffing can also fill voids caused by the loss of in-house staff members because of scheduled vacations, illness, termination, or other reasons.
Advantages of Progent's Temporary Staffing Services
Progent's short-term supplemental staffing services offer organizations the versatility to react to increases in demand for IT personnel without being saddled with the costs and delays that come with vetting and hiring professional IT help and without the risk of increasing your permanent staff size.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Service
- Fast availability of seasoned network professionals
- Easy engagement, termination, and re-engagement of services
- Transparent extension of your full-time IT staff
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Strong working relationship with a world-class, full-service resource for IT expertise
Progent's shared Help Desk program is a specialized flexible staff augmentation alternative that allows IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their internal IT personnel and Progent's extensive pool of technical support experts. Acting as a seamless supplement of your in-house Call Center, Progent's co-managed Help Desk Call Center service is a collaborative service solution based on by the leading shared PSA tool for managing, service calls, ticketing, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises IT services for organizations throughout the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Allentown, Pennsylvania Businesses
Progent's nationwide roster of certified engineers can deliver Allentown, Pennsylvania companies a broad range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for Allentown, Pennsylvania Organizations
To find out more details about Progent's short-term staff augmentation services for Allentown, Pennsylvania organizations, call 800-993-9400 or visit Contact Progent.