In addition to offering fast access to top-tier IT consultants and subject matter experts (SMEs) to assist Allentown, Pennsylvania businesses to resolve discrete technical issues or strategic projects, Progent offers temporary staff augmentation to deliver more broadly defined services like desktop help, IT management, and Help Desk response. Temporary staffing can help businesses to respond to expected or surprise increases in demand for network services, which may result from scenarios such as company mergers, site relocation, platform migration, business process changes like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Temporary supplemental staffing can also cover voids caused by the loss of in-house IT personnel due to scheduled vacations, illness, termination, etc.

Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary staffing services offer organizations the flexibility to react to increases in requirements for network personnel without dealing with the expense and delays that come with identifying and recruiting professional IT help and without the risk of increasing your permanent head count.

Important features of Progent's temporary staff augmentation services include:

  • Rapid availability of proven network professionals
  • Simple engagement, termination, and re-engagement of services
  • Transparent augmentation of your in-house network support team
  • Comprehensive documentation of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
  • Strong relationship with a top-level, full-service source for network expertise
Progent's Shared Help Desk Call Center Program
Progent's shared Help Desk program is a specialized on-going staff augmentation option that allows IT organizations to share the work of Help Desk support transparently between their in-house network staff and Progent's nationwide pool of technical support experts. Working as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk service is a joint support solution powered by the leading shared professional services platform for streamlining, service calls, ticketing, assigning ownership, tracking progress, and producing documentation.

Why Choose Progent?
Progent has two decades of background delivering online and onsite network expertise for organizations of all sizes throughout the U.S. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Allentown, Pennsylvania Companies
Progent's veteran team of certified consultants can deliver Allentown, Pennsylvania businesses a broad range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Contact Progent for Short-Term Staff Augmentation for Allentown, Pennsylvania Companies
To find out more details about Progent's temporary staff augmentation services for Allentown, Pennsylvania businesses, call 800-993-9400 or visit Contact Progent.