Besides offering rapid access to high-level IT professionals and subject matter experts (SMEs) to help Allentown, Pennsylvania organizations to resolve specific technical issues or longer-term projects, Progent offers short-term staff augmentation to deal with more generalized assistance like desktop support, network administration, and Call Center services. Short-term staffing can help organizations to deal with expected or unplanned increases in the need for IT personnel, which may result from scenarios such as company mergers, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also fill voids left by the loss of full-time staff members because of scheduled vacations, illness, resignation, etc.

Advantages of Progent's Short-Term Staffing Program
Progent's temporary staffing services offer organizations the ability to respond to surges in requirements for network personnel without dealing with the costs and hassle associated with vetting and hiring reliable IT personnel and without the burden of increasing your in-house staff size.

Important features of Progent's temporary supplemental staffing services include:

  • Fast availability of seasoned IT pros
  • Simple initiation, termination, and resumption of services
  • Transparent augmentation of your full-time network support staff
  • Full documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
  • Strong working relationship with a top-level, full-service resource for IT expertise
Progent's Shared Center Service
Progent's co-managed Help Desk program is a specialized flexible staff augmentation alternative that allows IT groups to divide the responsibilities of Help Desk Call Center support transparently between their in-house IT staff and Progent's extensive pool of IT support experts. Acting as a transparent extension of your in-house Help Desk, Progent's shared Help Desk Call Center program is a joint support solution powered by the industry's leading shared professional services (PSA) platform for managing, service requests, generating tickets, assigning ownership, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite network services for businesses throughout the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Allentown, Pennsylvania Businesses
Progent's nationwide roster of certified consultants and technical experts offers Allentown, Pennsylvania businesses a wide array of remote consulting and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:

Contact Progent for Short-Term IT Staffing for Allentown, Pennsylvania Companies
To find out more details about Progent's short-term staff augmentation services for Allentown, Pennsylvania organizations, call 800-993-9400 or visit Contact Progent.