In addition to providing fast access to guidance from top-tier network professionals and subject matter experts to help Allentown, Pennsylvania businesses to resolve discrete technical problems or strategic projects, Progent offers short-term supplemental staffing to deliver more broadly defined assistance such as PC help, network management, and Help Desk response. Short-term staffing can help businesses to deal with anticipated or unexpected increases in the need for IT services, which may result from situations such as company mergers, data center moves, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Short-term staffing can also fill gaps caused by the loss of full-time staff members because of scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term Staffing Services
Progent's temporary supplemental staffing services give organizations the flexibility to react to surges in requirements for IT services without being saddled with the costs and delays associated with reviewing and recruiting reliable IT help and without the risk of adding to your full-time staff size.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Fast availability of proven IT professionals
- Simple initiation, cessation, and re-engagement of services
- Transparent augmentation of your in-house network support staff
- Comprehensive reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Close relationship with a world-class, full-service resource for network expertise
Progent's co-managed Call Center program is a specialized on-going staff augmentation alternative that enables IT groups to share the work of Help Desk support seamlessly between their full-time IT personnel and Progent's nationwide team of technical support experts. Acting as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a joint support solution powered by the industry's leading shared professional services (PSA) tool for managing, service calls, ticketing, assigning responsibility, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite network services for businesses of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Allentown, Pennsylvania Organizations
Progent's veteran roster of certified engineers offers Allentown, Pennsylvania businesses a broad array of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term IT Staffing for Allentown, Pennsylvania Companies
To learn more about Progent's temporary staff augmentation services for Allentown, Pennsylvania companies, call 800-993-9400 or visit Contact Progent.