In addition to offering fast access to guidance from high-level IT professionals and subject matter experts (SBEs) to help Allentown, Pennsylvania organizations to resolve discrete IT problems or strategic initiatives, Progent offers short-term supplemental staffing to deliver more generalized assistance such as desktop help, IT management, and Help Desk response. Temporary staffing can help businesses to respond to planned or unexpected increases in the need for IT personnel, which may result from scenarios like mergers and acquisitions, site moves, platform migration, business process changes like telecommuting, disaster response, seasonal variations, or regulatory mandates. Temporary staffing can also fill voids left by the absence of full-time staff members due to scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's temporary supplemental staffing services give businesses the ability to react to surges in demand for IT personnel without dealing with the costs and hassle associated with vetting and hiring professional technical help and without the burden of increasing your in-house staff size.
Key features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Fast availability of seasoned IT professionals
- Easy initiation, termination, and re-engagement of services
- Seamless extension of your full-time network support staff
- Comprehensive documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-service source for network expertise
Progent's co-managed Help Desk program is a specialized flexible staff augmentation alternative that enables IT organizations to divide the responsibilities of Call Center support transparently between their full-time IT staff and Progent's nationwide team of technical support experts. Acting as a transparent supplement of your in-house Help Desk, Progent's co-managed Call Center service is a collaborative service solution powered by the leading group professional services platform for streamlining, service calls, ticketing, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience providing online and onsite IT expertise for businesses across the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Allentown, Pennsylvania Organizations
Progent's seasoned team of certified consultants can deliver Allentown, Pennsylvania organizations a broad array of remote consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service providers include:
Contact Progent for Temporary IT Staffing for Allentown, Pennsylvania Organizations
To find out more about Progent's temporary staff augmentation services for Allentown, Pennsylvania companies, call 800-993-9400 or visit Contact Progent.