In addition to providing fast access to guidance from high-level network professionals and subject matter experts (SMEs) to assist Allentown, Pennsylvania businesses to resolve discrete technical problems or strategic initiatives, Progent can provide temporary staffing to deal with more generalized assistance like PC support, IT management, and Help Desk call center response. Short-term staffing makes it possible for organizations to respond to expected or unexpected increases in the need for network personnel, which may be caused by scenarios such as company mergers, data center moves, platform upgrades, business process changes like telecommuting, disaster response, busy seasons, or regulatory changes. Short-term staffing can also fill voids resulting from the loss of full-time staff members due to vacations, health issues, termination, etc.

Benefits of Progent's Temporary IT Staffing Program
Progent's temporary staffing services give businesses the versatility to respond to surges in requirements for IT services without being saddled with the expense and delays that come with identifying and recruiting appropriate IT help and without the risk of adding to your in-house head count.

Key aspects of Progent's temporary staff augmentation services include:

  • Rapid access to seasoned IT professionals
  • Simple engagement, termination, and resumption of services
  • Transparent extension of your full-time network support staff
  • Full documentation of services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Strong working relationship with a top-level, full-spectrum source for network support
Progent's Shared Help Desk Service
Progent's co-managed Call Center program is a proven on-going staff augmentation alternative that allows IT organizations to divide the work of Call Center support transparently between their full-time IT personnel and Progent's nationwide team of technical support experts. Working as a transparent supplement of your in-house Call Center, Progent's shared Help Desk Call Center service is a collaborative service alternative powered by the industry's leading group PSA tool for managing, service requests, generating tickets, assigning ownership, tracking progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT expertise for businesses of all sizes throughout the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's certifications.

Progent's Practice Areas for Allentown, Pennsylvania Businesses
Progent's nationwide team of certified consultants offers Allentown, Pennsylvania companies a wide range of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term Staff Augmentation for Allentown, Pennsylvania Companies
To find out more about Progent's short-term staffing services for Allentown, Pennsylvania companies, call 800-993-9400 or visit Contact Progent.