In addition to offering fast access to high-level network consultants and subject matter experts to assist Allentown, Pennsylvania companies to resolve discrete IT problems or strategic initiatives, Progent can provide short-term supplemental staffing to deal with more broadly defined assistance such as desktop help, IT management, and Help Desk call center services. Short-term staffing makes it possible for businesses to respond to anticipated or surprise peaks in the need for IT personnel, which may be caused by scenarios like company mergers, site relocation, platform migration, paradigm shifts like work-from-home, disaster response, busy seasons, or new compliance requirements. Temporary supplemental staffing can also cover voids left by the absence of in-house staff members because of scheduled vacations, illness, termination, etc.

Benefits of Progent's Temporary IT Staffing Program
Progent's short-term staffing services give organizations the versatility to react to surges in demand for IT services without dealing with the costs and hassle associated with identifying and recruiting appropriate technical personnel and without the risk of increasing your permanent head count.

Key features of Progent's temporary staff augmentation services include:

  • Fast availability of reliable IT professionals
  • Simple initiation, termination, and resumption of services
  • Transparent extension of your full-time IT team
  • Full reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
  • Close relationship with a world-class, full-service source for IT expertise
Progent's Shared Center Service
Progent's co-managed Help Desk program is a proven flexible staff expansion alternative that allows IT organizations to divide the work of Help Desk support transparently between their internal network staff and Progent's extensive team of IT support experts. Working as a seamless extension of your in-house Call Center, Progent's co-managed Call Center service is a joint support solution based on by the industry's leading shared professional services tool for streamlining, service requests, ticketing, assigning ownership, tracking progress, and producing management reports.

Why Choose Progent?
Progent has two decades of background delivering online and on-premises network expertise for businesses across the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Allentown, Pennsylvania Organizations
Progent's seasoned team of certified consultants and technical experts offers Allentown, Pennsylvania organizations a wide range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term Staff Augmentation for Allentown, Pennsylvania Businesses
To learn more details about Progent's temporary staff augmentation services for Allentown, Pennsylvania businesses, call 800-993-9400 or visit Contact Progent.