Besides offering rapid contact with top-tier network professionals and subject matter experts (SMEs) to assist Allentown, Pennsylvania companies with specific IT issues or strategic initiatives, Progent can provide temporary supplemental staffing to deal with more broadly defined services like PC support, network management, and Call Center response. On-demand staffing can help businesses to respond to anticipated or unexpected surges in demand for network services, which may be caused by situations like company mergers, data center relocation, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also cover gaps caused by the loss of in-house staff members due to scheduled vacations, health issues, termination, or other reasons.

Benefits of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services give organizations the ability to react to surges in demand for IT services without being saddled with the costs and hassle that come with reviewing and recruiting professional IT personnel and without the risk of adding to your permanent head count.

Key features of Progent's temporary staffing services include:

  • Fast access to seasoned network professionals
  • Simple engagement, termination, and resumption of services
  • Transparent augmentation of your full-time IT team
  • Comprehensive reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Close relationship with a world-class, full-service resource for IT support
Progent's Shared Help Desk Call Center Service
Progent's co-managed Help Desk Call Center service is a proven on-going staff expansion option that enables IT groups to share the work of Help Desk Call Center support transparently between their internal IT personnel and Progent's extensive pool of IT support experts. Acting as a seamless supplement of your in-house Call Center, Progent's shared Help Desk program is a collaborative service solution based on by the leading shared professional services (PSA) tool for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and producing management reports.

Why Choose Progent?
Progent has 20 years of background delivering online and on-premises network expertise for organizations across the U.S. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's certifications.

Progent's Practice Areas for Allentown, Pennsylvania Companies
Progent's seasoned team of certified engineers offers Allentown, Pennsylvania organizations a broad array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Contact Progent for Short-Term Staff Augmentation for Allentown, Pennsylvania Businesses
To find out more details about Progent's short-term staff augmentation services for Allentown, Pennsylvania companies, call 800-993-9400 or visit Contact Progent.